Gamestop

Good afternoon [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the lack of assistance you've received and for the frustration this has caused you, please know it was never in our intentions to put you in this positionThis product was packaged and sealed by the manufacturer (Gearbox) and not by GameStopGameStop only packaged the Collector's Edition into a shipping container to be provided to courier services for deliveryIf there were items missing from the package, such as the steelbook case, and the package didn't appear to be tampered with when you received it, then that would be a packing error with the manufacturerWe would recommend contacting Gearbox to inquire about receiving a replacement case, as we did not receive any additional supply of those cases since they were not considered a "pre-order bonus" You can contact Gearbox further at: [redacted] Should Gearbox need a proof of purchase or any form of documentation verifying the shipment of the item, GameStop will be able to provide you or them with that informationIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] ***Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] We would very much like to take your feed back and provide that to the appropriate teams for re-training purposesWe apologize that your wait time on the phone was higher than normalDue to this time of year being our peak season, our email and call queues experience high trafficThis does not excuse the way you were treated on the phone and e will get your calls pulled for reviewOur guests have had the option of adding a Game Play Guarantee on any physical copy of a game that they purchase for some time nowIt is very unfortunate that you were not able to add this to your purchaseI was able to locate your order in question and saw that the refund was successfulWe are pleased to see that you were able to get that issue resolvedWe thank you for bringing this information to our attention as we are always looking for feedback to better improve and grow in any aspect for our companyIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for you [redacted]

Revdex.com: I would like thank everyone involved in getting this problem solvedI have received all the items I had expected at the proper price and am satisfied I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is now the third time I am writing for the same exact issue NOTHING HAS BEEN RESOLVED STILL NO CONTACT TO ME FROM ANYONE WHICH LEADS ME TO BELIEVE EVEN MORE SO THIS IS BEING BRUSHED UNDER THE RUG NOBODY HAS REACHED OUT TO ME FROM CORPORATE FROM LOCAL NOT A DISTRICT MANAGER NOTHING AT ALL DO YOU KNOW WHAT IT FEELS LIKE TO BE TOLD SOMEONE THINKS YOUR A THIEF?? IN FRONT OF OTHER CUSTOMERS AND EMPLOYEES?? A STORE I FREQUENT THE COMPANY YOU ALL RUN I HAVE ASKED NOW TIMES WITH THE SAME ANSWER OF I WILL HEAR FROM SOMEONE BUT NOT GIVEN ANY CONTACT INFO OF THAT PERSON OR THE PERSON WHO IS RESPONDING TO THESE Revdex.com EMAILS THIS IS HORRIBLE CUSTOMER SERVICE FROM EVERY PART OF THE LADDER ONGAMESTOPS PART HORRIBLE YOU WOULD THINK WITH STREAMING BECOMING MORE AND MORE POPULAR YOU WOULD TRY TO KEEP CUSTOMERS INSTEAD OF THE TEEATMENT AND DISREGARD FOR MY CONCERNS Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the whole reason I bought this for my son's birthday was because of the bundle - I was charged $- in addition to that extremely rude customer service and putting me on hold for over hours and the disconnecting my call by Gamestop Customer Service - I could have easily bought the Fire Emblem Fates Conquest from [redacted] for $and saved money - refunding me $on credit card and sending me a $gift certificate is a very poor tradeoffThe least you can do is refund me half of what was charged Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have two orders under your information, both have a PlayStation with a 2-Year Plan Is the system you are having issues with one of these PlayStation(you have mentioned a PS2) What are the issues that you are having with the said system?If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] You obviously did not look at the information surrounding this complaint The check was requested in JANUARY your company just processed that request in July Please do not resend the same response as it is tedious What poor customer service to not even acknowledge that this has been a problem for months This is not a small issue, and you are treating it as one Again, I am requesting a phone call from a member of your corporate office I will be taking matters further if that does not happen Thank you

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to release this information we will need to speak with the Officer in charge of this case Please have them contact us via fax at [redacted] with the police report and the officer badge number attached Once we received this information from the officer we will be able to release it to them If you have additional questions, I am here for you [redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our companyYou will receive a full refund on the amount of $back to the payment method used on your orderPlease allow - business days for processing If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear Latoya,On behalf of Gamestop, we apologize for this poor experience in association with our company I have been notified that your issue was addressed by an agent here in our office and this issue is resolved.If you have additional questions, I am here for youShilo Holifield | Customer Care Support Associate | GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the agent that has ownership of your particular issue and have found that you received this refund on 8/3/16.If you have additional questions, I am here for you [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that your PowerUp Rewards points have already been issued back to youWe apologize for any confusion this may have caused youRest assured that we would not have taken away your hard earned points with out first informing youAn email had gone out before the start of the "Auto Issue Program" informing our guests and to provide the opportunity to change your preferences to "Stockpile"We now see that your points are back and your preference is set to "Stockpile"! this will allow you to save up and use your points on what you wish!We appreciate your patience and thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12587592, and find that this resolution is satisfactory to me Thank you for overseeing this case If possible, I would like to update it by stating that I am satisfied with the business's response to my problem Regards, [redacted]

Hi Leroy, If possible, you may want to consider visiting a store location to purchase the PlayStation Plus membershipInstead of reissuing a new coupon code, I have sent you a GameStop digital gift certificate valued at $so that you can still purchase the membership at the sale priceThis can be used in store or onlineYou can expect for this to be e-mailed to you within hours, however I would like to advise that if it's been past that time frame and you still haven't seen the gift card arrive then to please let me know at your earliest convenience so that I may continue assisting you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just received my rebate yesterday in the mailI appreciate you resolving this issue for me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This continues to be an unacceptable situation What's most desired is the Switch console itself The fact that the $bundle remains available on your website is an indication that it is not what your guests want It is *not [redacted] the best value for your guests Bundles typically imply some kind of cost savings The $bundle in question has all included items at [redacted] (though the exact same [redacted] MicroSD card that is bundled can be had for less than $vs the $Gamestop is charging) The only thing this bundle accomplishes is increasing your attach rate of games and accessories that are, in fact, LESS desirable That I need to constantly check in with my local Gamestop on the off-chance that they *happen [redacted] to be allotted a very limited number of consoles on a first come, first served basis just because I'm unwilling to pony up $is unacceptable At the very least, you should allow customers to reserve them to be fulfilled in the future the same way you are with the bundle Regards, [redacted] ***

Complaint: [redacted] I have rejected the response, and attached a JPG image of my receipt, as requested

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe have reached out to ShopAtHome and was informed your order went through a different affiliate, NowInStockWe have reached out to them to resolve this issue and will let you know as soon as we hear back.We thank you for bringing this to our attention and appreciate your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company According to our Return Policy our Manager offered the only solution to your issue with the game in question.Pre-owned Guarantee:This pre-owned product has been carefully tested, and is guaranteed to workIf you are not completely satisfied, simply return the product within days for your money back or identical exchange within days of purchase.If you have additional questions, I am here for you [redacted]