Gamestop

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.And yet still you lie as you already filled an order for me for the 3ds. So whatever! You all just keep your merchandise and I'll never do business with you again! Please enter your reason(s) for rejecting the business response below. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.I purchased the Xbox from Games top not a this party as they state, they don't even name the third party they are working withThis has become part of the issue they are not taking responsability for there rebate Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company All orders placed over our online store are subject to order verification If you are having issues with placing an order online you can place an online order in a Brick and Mortar GameStop store We are not able to force an order through our verification process.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I was unable to find the account that was described in this complaint Please check the PowerUp number once again and resend the number I was able to find a PowerUp account with the email address [redacted] , but it does not have the described amount of points.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI was unable to locate any online order and couldn't find any store information based off of what you had providedIf you would please respond by rejecting this resolution with the following information:Transaction Date:System Serial Number:Transaction Information/Online order:Store Location:We are aware of the issue with our website saying accessory and the stores computer saying its category is a consoleI have escalated that issue with out IT team to make sure all programs are under the same categoryWe thank you for bringing this to our attention If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Your response equals, "OH WELL" That is not good enough Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I understand my only option is to keep the pre-order or cancel itMy problem is that they told me if I cancel it, they would take the bonus credit from meAgain, I am not sure how that is legal since the trade was completed and Gamestop says all trades are finalSo if I cancel it, they're saying that they would take the $credit that was added to the trade value of the Xbox One S I traded inMeredith, if you could please email me or call me so we can discuss this further, just to make sure everything is clearly explained and understood, I would appreciate that Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The responding party is not clear on how banks process transactions- regardless of whether or not they call this charge a charge, or an authorization- the bank effectively treated it as a charge and I was penalized No mention was made on the order confirmation of funds being charged or "authorized" before the ship date Gamestop should clearly post this on the order confirmation, but did not Regards, [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration and inconvenience this has caused you- please know that it was never in our intentions to put you in this positionSince we are unfortunately out of stock on back up codes for Rocket League, I have processed a full refund of $back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balanceI would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then to please let me know at your earliest convenience so that I can continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find a couple of the statements made to be questionable, as they seem to throw the issue back at me I have yet to find on the GameStop site where it is stated the downloaded games will be retrieved via a third-party game portal [redacted] *** This lacks transparency to the customer as I believed I would be receiving a license key and the game installer directly from GameStop The email I received after purchased directed me to Steam where I attempted to use the key supplied me by GameStop, and it didn't work I contacted Steam who stated it was an invalid key and directed me back to GameStop Yet, the response I just now received says "the key should have worked" It did not.The statement at the end of GameStop's response is nothing short of insulting and illustrates that they have not fully read my correspondence I was *very [redacted] sure of the game I was purchasing - I have the same game for the Wii-U - this is the PC version my son wanted The game selection was *not [redacted] the issue here - it was GameStop's selling of an invalid license key that is.While I will accept the refund, and thank whomever was able to make it happen, I will no longer look to GameStop for downloadable content; I will purchase directly from Steam or uPlay I will warn others of this situation This is no different than selling an unusable product and giving the customer a run-around when asking for a refund Regards, [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration this has caused youI'd be more than happy to resolve this for you, however I was curious to know which games you were looking to order? When you have a chance, please let me know at your earliest convenience so that I can review this further and partner with the appropriate teams to look at preparing you an order, or providing you a credit so that you can still get the Pro Day price.I look forward to your response.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the gift cards were used on 4/11/15 to reserve the PlayStation 3 version of Mortal Kombat X. On 9/6/15 this reservation was cancelled and Cash Back was received.... There will be no way to replace the gift cards as they were all used in the first transaction and then the reservation cancellation where money was issued back to you. The $9.32 gift card you received via email was all that remains of the balance of the combined gift cards used. At this time, no funds are owed as you received back all funds. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company. I have spoken to my District Leader about this issue and she tells me your issue was resolved today.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted] I am rejecting this response because:This order was cancelled by Gamestop a day after they sent the last responseThat makes orders cancelled for no reasonThe items in the order are also not the same price anymoreCompletely unsatisfactory customer supportAt this point I am just looking to use my gift cards & trade credit so I can never buy from them again Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed our verification server and cleared all previous order data You should be able to place an order on our website Please note that your order will still be subject to approval via our verification process.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have been experiencing issues with your orderUpon investigation, it appears that your order has cancelled due to payment failureWhat I find odd is that your trade card has enough credit on it to cover the orderI am a bit concerned that the programing cancelled the order for payment failureI will investigate further on your behalfIn the meantime, I do encourage you to place another order for the download code you were hoping for in the beginningIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all the trouble you've been through trying to get this resolvedI would be more than happy to assist in providing clarification regarding this matterUpon researching the issue further, I was able to show that one of our representatives had processed a full refund of the order ($90) to your *** ending in *** on 09/10/This refund was successfully processed under transaction reference [redacted] On average, it can take financial institutions anywhere between 3-business days to accept and process refunds, however that's dependent on the institution's policy and procedure with refunds and can sometimes varyWe ultimately recommend contacting your financial institution and providing them that reference number to inquire where they are in the process of issuing the funds back to your account The reference number acts as a confirmation ID between the merchant and the bank to reflect that funds have been issued and receivedShould your financial institution need any further information from GameStop verifying that funds have been issued back, we will be more than happy to provide them with thatIf you have any further questions, please do not hesitate to let me know.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Thank youIs the refund going back to my Visa card I used or on my Gamestop account? I'd request it go back to my Visa if possible Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have review the invoice of your online purchase of the PlayStation and show that no warranty was purchased with this system We have no way to renew a warranty in our stores You will need to contact Sony for further issues with this console.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Nobody has reached out to me at allThe district manager has not contacted me and I feel as though im being swept under the rug and my concern is not being taken serious