Gamestop

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I spoke with the district manager and they state that you were given this gift card We have also forwarded this information to our online orders team so they can review the issues with this order.If you have additional questions, I am here for you [redacted]

Complaint [redacted] I am rejecting this response because: My son, who is years old worked hard since the day he learned that Nintendo Switch was coming on He saved up the money, brought it to me so I can preorder it, which I did on January 14, by march I still hadnt received itI communicated with Gamestop countless time and never had a truthful answer to why this wasI will not accept the apology and I JUST BOUGHT THE NINTENDO SWITCH At [redacted] where I called and they had Just received a shipment of console, where I bought my son oneThanks but no thanks, I believe as a consumer I was tricked, scammed, fooled or whatever you may want to call it If you wish to send the starters kits for all the trouble you cause fine, if not so be it, but I will never recommend or buy with GAMEStOP againCancel my order and you have my address if you think my kid deserve to be compensated then send it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Because I was told by the business do so....there is no transaction date there is just the associate which is Paul and the date and time.....this occurred in the Clinton md store on 2/2/at 11:amI have a photo of the actual receipt Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we once again apologize for this poor experience in association with our company I spoke with the district manager for this store He advised that he called to speak with you and left a message with your voicemail that this item could be returned for full price in this store.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We would like to invite you to go into a local GameStop store with the items purchased in order to return the defective merchandise as well as the PowerUp Rewards membershipAt that time, you will recieve your refundIf you should come accross any issues, please advise the store to call their Store Dedicated Hotline to assist with the returnsIf you wish, you also have the option of exchanging the console in store for a working one If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt is most unfortunate you have come across this issue, however GameStop will not be able to issue the rebate as this went through a third party companyWe are not responsible for Lost, Stolen, or Denied rebatesThat being said please address your questions and concerns to [redacted] There is a live chat you can connect to and they will be able to help.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company This order will be cancelled after the order is not picked up on release day You will not be charged any amount unless you go to the store to purchase the item If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] I am reaching out to a different team to try to uncover the reason behind your troublesAt this time I do not have a responseHowever, I will get in contact with you shortly the very moment I have better answers for youPlease keep an eye out for my email.Thank you for your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, there was an outstanding pending charge on your gift cardsThis was because of the canceled ordersUsually those pending charges will fall off within 1-business days I have cleared off the authorizations from your GameStop gift cardsYou should be free to use them as you wishIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The authorization was lifted from my bank account However my gift card is still showing a zero balance You can send the gift card to my email at [redacted] I appreciate your help in this matter [redacted]

[redacted] **,On behalf of Gamestop, we apologize for this poor experience in association with our company You were shipped a Virtual Gift Card on October 10, The order number for this gift card is [redacted] We will not be able to send any further compensation for this issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Order Number:Items in Question:If you have additional questions, I am here for you [redacted] [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company There were three separate packages with GameInformer Magazines The magazines ranged from the middle of to January of Please reply if you have not received all of these packages.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Business refuses to investigate or refund as requestedClaims they do not keep financial records beyond days Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent you a copy of Harry Potter and the Order of the Phoenix You should receive this game no later than Thursday.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that the order has been delivered per ups tracking number [redacted] on 12/19/16.As an apology for the hassle you have gone through, I have issued a refund back to the Visa card ending ***Please allow 7-business days for the refund to post in accordance with your financial institution If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like these comments to be delivered to Game Stop IncToday a very nice man from the district office called me and offered a very quick and easy resolution to this problemBoth he and the man at the actual store were very nice, professional and helpful, of which I am very grateful forIt is however, absolutely ridiculous that I only received this service only after filing a complaint with the Revdex.comAnd of note, as I wrote in my original complaint yesterday, I was told by the last representative that I spoke with yesterday afternoon, that someone was going to call me back yesterday and of course no one didTruly, truly unacceptableBut again, Christopher, who called me today, and Michael who helped me in the actual local store today, were both very nice and professional and provided exceptional service of which I am thankful for Regards, [redacted] ***