Gamestop

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the POP! figure in question was cancelled from your orderThus, GameStop would not have collected funds for this portion of your orderOriginally, your order came to $but finalized to $as not all the items shipped It is most unfortunate that the item became backordered so quicklyAs you can tell, these POP! figures are extremely popular items and we try to fulfill requests for these items as much and as quickly as we can as the orders come inRest assured that you were not charged for an item that we were unable to ship out as we do not charge until the product is ready to ship out to youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because there is no order history on my account and no history availableThe idea that you cannot remove the account demonstrates that you have not even reviewed the account to see that there is no visible history.The email in the complaint is the one receiving lockou notifications Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been overcharged for this order by $and have received emails stating payment was declined See below for more details: Thank you for your email, but we still have problems with this issue I checked my gift card balances As I mentioned in my original complaint, Gamestop charged a full $for this order which exceeds the $owedThe gift card with the number ending in "1254" should have a balance of $75.94, and instead it shows a balance of $ I also received three emails yesterday about this order stating that my order was not going to ship because of declined payment I'm not sure why this isFinally, you should know that I still have another outstanding order with Gamestop (for a preordered game that is supposed to ship in July - $order 4170419105628071) During my three phone calls to Gamestop this week, I asked two Gamestop reps to verify that this order would ship without incident, but once again in spite of my requests for clarification, I have no written confirmation other than my original order email (which provides no breakdown of payment, etc.) Again, my oldest son used his Gamestop giftcards for this preorder Should we run into the same problems with this order, we will be back at the Revdex.com seeking resolution Please assist with restoring the balance to our giftcard Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have packaged and will ship this Premium item in the mail today.If you have additional questions, I am here for you [redacted] * [redacted]

Complaint: [redacted] I am not rejecting the proposal I would just like to get some more information.First if possible I would like the tracking number for this new order # I was given as the gamestop website was unable to locate it and I never received an email about it.Second, I can confirm that the game I received was used as I contacted the devs at [redacted] and was assured that their new games packaging would have been standard and not how I received it.Third, would someone be able to tell me when the pokemon plush I ordered with my original order will be sent out? It has been days since I placed that order.Fourth, This is not related to the initial order but another order I received the day after was for a bunch of pokemon boxes and two booster packs I did not receive the Tyranitar Ex Box I ordered and the two booster packs I was sent was from the xy series and not the steam siege that I ordered I have tried to call but my breaks during the day are only minutes and I have not been able to get through due to the very long wait times If I need to open up an new complaint I will but if you would be able to help me with that I would appreciate it.Fifth I would just like to make a suggestion, please hire more representatives at least during the holiday season to reduce the wait time to actually speak to someone or offer a live chat feature on the website I know most people have unlimited minutes on their phones but I dont and the amount of time I have tried to get through really adds up

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this- while downloadable content is not typically refundable, I have made a one-time exception and processed a refund for your casePlease allow 3-business days for your financial institution to accept and post this balance back to your accountIt is strongly encouraged to contact Steam Support for further troubleshooting on this, as this is an issue with the Steam PC client rather than the software of R.B.IBaseball itselfIf you have any additional questions or concerns, please do not hesitate to let me knowBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: There is nothing in my email inboxDo you have correct email? [redacted] Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, as previously stated by the agent who worked on your case, this issue will need to be addressed by UPS as we will not be able to refund you at this timeIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThe item you are inquiring about is available at that cost as of 2/8/Good news, you should be able to place an online order for that item to be shipped directly to you! Here is the link at which you may be able to use to place your order: [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company If this issue is related to the GameStop Credit Card you will need to contact the bank for this issue We do not regulate the fees or payments associated with the card.If you have additional questions, I am here for you [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to add multiple names to an account You should now be able to place orders via GameStop.comIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, your order shows delivered to your address via tracking numbers: [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that your order was shipped on December which was within our hour processing period and the order was delivered on Thursday December This order was placed with Value shipping, the processing period for all orders is hours and then shipping time is to business days with value shipping.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I had to call back and wait another hour and a half the day I wrote this because NO I did NOT receive my products on timeI attached photo proof of the day I ordered and the money I paid for the shipping since you can't see itI should of gotten them on the 11/30/but I didn't receive them until 11/1/which is not on time and not what I paid forI also got the last game this morning the morning of 12/4/Please explain to me how that is "on time" as you state it wasAt this point I am waiting for a FULL refund that I was promised from the last manager I talked to on the night of 11/30/but it has not come through yetI will close this complaint once I see the refund on my cardI was promised a full refund and that is what I plan on gettingPlease refer to that phone conversation it happens right before close that day if you need a more specific timeWell that is when someone finally answeredI will say a manager was supposed to call me back as well but that didn't happen so I'm glad I actually called just in caseThe last manager I spoke to was the only one who was professional and not rude as wellSo that was a plus Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThe free shipping you are inquiring about would apply when you select value shipping, however, the method you had selected was 2-day with UPSTherefore the free shipping wouldn't have applied and we do apologize for the confusion this might have causedI was able to locate your order and saw that the payment method was set to PowerUp Rewards credit cardThere was no gift card on this orderThat being said, I would very much like to help with thatIf you could please respond by rejecting this resolution to provide the gift card number (not the pin number) I should be able to debit the funds you were wanting to use and refund that same amount to your credit card! If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and [redacted] and I discovered the issue, thus allowing me access into my GameStop accountThe issue turned out to be a small parsing bug I discovered in the "Reset Password" form of their website so the resolution was beneficial for both parties Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this issue was resolved in this store on April 16, the day after this complaint was filed to my office.If you have additional questions, I am here for you [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that your items have delivered as of 12/19/via tracking number [redacted] It shows it was picked up by UPS the day after the replacement was created for you and then deliveredWe thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters