Gander Mountain Company

I apologize that your recent order for .22ammunition was canceledWe set a limit of one bulk pack purchase per person and your order was canceled as it exceeded the limit and unfortunately, the item is now out of stockPlease see the statement below
that is posted on our website regarding limits on ammunition purchasesWe are expecting this item back in stock on or around 8/and you are welcome to re-purchase at that time for the appropriate quantityAdditionally, we currently have item in stock and can offer you a special price of $per box with a box limitPlease reach out to us at your convenience if you would like to place an order for that new item Due to overwhelming demand for ammunition, availability has become limitedAt this time we are forced to restrict the purchase of rimfire ammunition to boxes or bulk pack per day per customer in order to fairly serve all of our customersWe apologize for any inconvenience this may have causedThank you for your understanding

Initial Business Response /* (1000, 15, 2014/07/23) */
I apologize that you were first denied a purchase of ammoThe limits were advertised per box, not per purchaseThis customer worked directly with the store manager to make this purchase of the limit of each item requestedAccording to
the store manager, the purchase was completed on 7/
Initial Consumer Rebuttal /* (3000, 18, 2014/07/23) */
Although, in Gander Mountain's response they state,"...the purchase was completed 7/9." In fact, the purchase was never completed, and no CCI Swamp People .22WMR was purchasedThere remains a pile of this ammunition, that I was denied, on the sales floor unsold
Resolution of this issue is unsatisfactory, as it does not address their advertising problem, and I expect that it will continue
Final Business Response /* (4000, 20, 2014/07/24) */
Thank you for your responseI apologize for my errorThe store manager actually stated he spoke with Mr*** on 7/and agreed the the ammo in question could be purchased in the quantities requested as advertised in the flyerI am not sure if Mr*** completed the purchase, but as of 7/he was made aware of our error and that he could complete the purchase

Initial Business Response /* (1000, 5, 2015/05/27) */
I am sorry for the confusion that sale flyer has causedThe pack of PFD's was advertised as part of a 'bundle and save' promotion with several towablesOne bundle included a free rope and the PFD's with purchase of a towable for $and
the second bundle included the free PFD's with the purchase of a towable for $Again, I am sorry for the trouble this has caused
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the company's response was truthful, they omitted the fact that each of the items were separated by a distinct lineItem 1, the description, a lineItem 2, the description, a lineItem 3, the PFD's that are in question, a description, under pricing "free"When you clicked on more information, there was NOTHING that stated you had to buy something in order to receive Item #for freeWhereas if you clicked more information on item #and item #2, both of those items clearly showed that you had to purchase one of the referenced tubes to get the items for freeThat is the true definition of advertisingI spent time going to get them from the local store, I spent time on the phone with the customer service departmentI took screen shots of the ad and emailed them to the customer service agent that I was speaking withI spent time on hold waiting for the customer service agent to get done speaking to his supervisor, only to be told that, " mistakes happen and we have a disclaimer that protects our company from advertising claims." I have now spent more time with filing out these forms, when all that had to be done was the free life jackets that were advertised be given to meIn 2012, 2013, 2014, and before this 2015, I have spent approximentely 5,in the Novi storeWhile I realize that is not alot of money for a huge corporation, I guess they are willing to lose that over these life jackets that they advertised for freeI would be more than happy to send the screen shots proving that the items were seperated and the more information button said NOTHING about having to purchase anything
Final Business Response /* (4000, 9, 2015/05/28) */
Again, I am sorry for the confusion this ad has causedThese PFD's are not free, they are free with purchaseI will be happy to send you a gift card to use on a future purchase for your inconvenienceThe card will be mailed and should arrive in a few daysThanks

Initial Business Response /* (1000, 5, 2015/10/23) */
I am sorry for the trouble you are having with your bibsWe do require proof of purchase on every returnIf you no longer have your receipt we may be able to locate it for youPlease respond with the exact date of purchase, amount of
purchase and the payment used so we can try to locate that for youThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first of all I purchased these at least years ago, don't know the date, and I paid cash for them, I don't believe in charge cards, I do know I paid a lot of money for these simply because of the lifetime warranty, whether I have the receipt or not they should stand by the product they sold in there store, realistically, how many people do you think are going to save there receipt from that long ago, also I didn't know I had to save my receipt for warrantyit seems kind of funny how stores/businesses sell products that supposedly have lifetime warranties with a catch, in this case a receipt from at least years ago, really?
Final Consumer Response /* (3000, 18, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How am I suppose to know the exact date I bought them, really? I do know I paid cash for them, I am guessing I purchased them about years ago at the gander mountain in Appleton WisconsinThat is all I can tell you, I just think this is very unfair, I buy a product from your company that has a lifetime warranty, weather I have a receipt or not it should be warrantiedThe product says right on it Gander Mountain, there is no doubt it came from your companyAll I will be able to give you is the exact product and size if that will help, maybe there is a product number on it or something
Final Business Response /* (4000, 20, 2015/11/24) */
I am terribly sorry but I will not be able to locate a receipt without further information regarding the purchaseAs posted in store and online any return or warranty requires a receiptIf you are able to find any additional information on this purchase please let us knowThanks

Initial Business Response /* (1000, 8, 2015/07/27) */
I am terribly sorry for the trouble this has caused for youI have done some research with the credit card company and we will happy to reverse the inquiry on your credit report, but they do need some specific information (social
security number) to do soYou can either provide that information to me to relay to them or provide that information to them directlyAgain, I am sorry for the inconvenience this may cause for you
Initial Consumer Rebuttal /* (3000, 10, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to furnish Gander Mountain Cowith my social security number again since the first time I was asked for it, it was used to solicit an unwanted credit cardI have taken concurrent action with Comenity Bank through certified mail that my credit application was unauthorized and that they had days to remove all of their action form my credit reportI should point out that prior to my unauthorized application being rejected I enjoyed a credit score of around At present it is has fallen below In my letter to Comenity Bank I furnished all information required for them to remove all of the application information including my social security number and date of birthIf this turns out to be a case where the damage to my credit cannot be fully restored I will be left with no other option but to escalate my complaint to regulators for both Gander Mountain Coand Comenity BankAction currently resides with Comenity Bank and it should be aware of the serious nature of my complaint at this stageProviding that once my information is corrected on my credit report and results in a satisfactory remedy, I will accept the apology from Gander Mountain and consider the matter with both Gander Mountain Coand Comenity Bank closed with no additional actions against Gander Mountain Coand Comenity Bank necessary
Final Business Response /* (4000, 12, 2015/08/06) */
Thank you for your responsePlease let us know if we can assist with this in any wayAgain, I apologize for all of the trouble this has caused for you

Revdex.com:
The money is still not correct on my accountI am hoping that it gets resolved in the next few daysFor a regular hard working individual on a budget to have an extra $lost/tied up on top of the $order amount is just crazyIt has been a horrible week and we are struggling due to the missing funds and the card having to be shut down
I did receive your phone calls but will not answer them because it is coming from a long-distance # to which my carrier charges me for(Incoming or outgoing)If you need to reach me further - I can be reached via the email listed in the complaint(Monday - Friday 9:00am-5:00pm eastern standard time)
It is hard to respond and accept a response when the money is still not correct and there hasn't been enough time to receive the gift card
I will give it a couple more days
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com: The money is still not correct on my accountI am hoping that it gets resolved in the next few daysFor a regular hard working individual on a budget to have an extra $lost/tied up on top of the $order amount is just crazyIt has been a horrible week and we are struggling due to the missing funds and the card having to be shut down. I did receive your phone calls but will not answer them because it is coming from a long-distance # to which my carrier charges me for(Incoming or outgoing)If you need to reach me further - I can be reached via the email listed in the complaint(Monday - Friday 9:00am-5:00pm eastern standard time) It is hard to respond and accept a response when the money is still not correct and there hasn't been enough time to receive the gift card I will give it a couple more days
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I apologize, but I still don't understand what the issue is hereWas the gift card ordered not received? I left you another message so we can discuss this order and work towards a resolution

I am terribly sorry for the experience you had with your web orderI tried to reach you by phone to discuss, but was not able to connect with you; sorry for that! Feel free to call me back if you need any further information or have any questions about the information below
"line-height: 1em;">I see that the additional discount for the clearance apparel that you ordered was inadvertently left off of your order, but you were issued a credit for $to make up for that errorPlease look for that credit to be reflected in your balance in just a few business days.
When any order is placed with us, we authorize the credit card used to ensure there are funds available in the account to cover the orderWe then issue the debit when the merchandise is shipped and the authorization is removed from your account according to your bank/financial institutions scheduleI reached out to your bank on 8/to request that they drop the authorization associated with your order since we already had the funds that we neededI was informed that the authorization was no longer being heldLastly, I have sent you a gift card as an apologyThe service you received is not typical and I hope you give our company a chance again Please let me know if I can help with anything furtherThanks!

I am sorry for the trouble you had recently while shopping with usI spoke to the store manager at the location you referenced and was informed that unfortunately, an incorrect price tag was placed on the itemFurther, I was informed that all of the other items were priced correctlyWe offered
you a discount on the correct price due to the error, but are not able to offer the incorrect priceFeel free to drop back in the store to take advantage of the discount if you would likeThanks for reaching out to usI am sorry again for the inconvenience

Initial Business Response /* (1000, 11, 2016/01/13) */
I am terribly sorry for this issueI have requested that this incidence be removed from your credit history and will make sure that our store associates are provided proper training when offering credit cards in the futureI apologize again
for the troubleThank you for bringing this to our attention
Initial Consumer Rebuttal /* (2000, 13, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
ThankYou for your help!
*** ***

Initial Business Response /* (1000, 8, 2015/03/03) */
I apologize that the boots you ordered were on backorderWe were notified by the vendor of the backorder on 2/and passed that information along to youWhen we received your request to cancel we contacted the vendor to make that
request.The backorder notification was updated on our website after we were made aware of the new information; the site can take a day to updateI am sorry that you were told we would try to cancel the orderWe should have told you that we would be happy to do that and we understand since the item was on backorder until April
As requested your order was canceled and you were not charged for the orderIf you would like to place a new order for some boots, I will be happy to offer a discount on any replacement item

Initial Business Response /* (1000, 5, 2014/08/28) */
Please respond with the specific store location when this situation occurred so that I can research the issueThank you
Initial Consumer Rebuttal /* (3000, 7, 2014/08/29) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
City Square Dr,
Jacksonville, FL
The Transaction Date was July 26,
Final Business Response /* (4000, 11, 2014/09/17) */
I have spoken with the credit card company and have removed the $chargeFurther, I have addressed the way the credit card application was presented to you with store management to ensure we are providing more accurate informationPlease let me know if you have any further concernsThank you

Final Consumer Response /* (2000, 5, 2016/01/12) */
They reached out to me directly and have sold me the boots for the sale price and apologized for the troubleThank you

Initial Business Response /* (1000, 5, 2015/10/29) */
I am sorry that your local store did not have stock of the reel you wanted to purchaseI reached out to the store manager for the Novi location and was informed that they have ordered a reel from another store and that is ready for
purchase and pick-upUnfortunately, the website does not carry the reel you requested so that is not able to be shipped to youPlease drop by the store at your convenience to complete the purchase for the reelPlease let me know if you have any further questions

Initial Business Response /* (1000, 6, 2016/03/04) */
I apologize for the trouble you have had with your recent orderI worked with our firearms Supervisor and found that the firearm that you purchased was titled incorrectly on our website, but the picture, description and specs are
correctFurther the description states that the firearm has a fixed stock, meaning it cannot be adjustedAdjustable stocks and magazine accessories can be purchased separatelyWe will be happy to issue you a refund of $since we did have this item titled incorrectlyWith that refund you can purchase the accessories needed to customize the firearm for your needs
Initial Consumer Rebuttal /* (2000, 9, 2016/03/08) */
Gander Mountain has contacted me and we have come to a mutually satisfactory agreement

Initial Business Response /* (1000, 5, 2015/08/17) */
I am sorry for the inconvenience this order has caused for youI see that these cases of ammunition are advertised as including rounds each, but there is not a description on how the item is boxedWe have found that by taping boxes
of ammunition together prior to shipment helps eliminate damage to the item during transitI see that we did offer you compensation in the form of a gift card as you were not satisfied with the packaging we used for shipping and that was declinedWe then received notification from American Express that you were disputing the charges on your credit cardWhen we are not able to collect payment for an order that was received in full we use a collection agency to attempt to collect payment for usWe are not able to ship any additional ammunition as we have not yet received payment for the original orderFurther, if/when we ship any additional orders for this item they will arrive in the same packaging as the original
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered what was advertised on the Gander Mtn website, "Winchester AA Target Loads 250rd Case" item # I did not receive what I orderedBy Gander Mtn's thinking, they could have shipped individual rounds in a container of their choosingI do not recall being offered a gift card for my "inconvenience"If Gander Mtn was sincere about Customer Service they would have reached out to me and offered me a gift card for Ammunition ContainersThey made no attempt to contact me or answer the dispute with American ExpressGander Mtn will promptly receive the full amount owed once they send me a Gift Crd for Ammunition Containers
Final Business Response /* (4000, 9, 2015/08/24) */
A gift card is being mailed todayPlease allow just a few days for that to arriveAgain, I am sorry that you were not satisfied with the packaging

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
if this junk mail continuosI will contact the FTC / DMA/ and the attorney general Thank you

Initial Business Response /* (1000, 5, 2014/11/18) */
Please respond with the specific store where this occurred and I will be happy to research the issue and find a resolutionThanks!
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I had not included the specific store location my case description as it was identified in the filing of the complaint against that particular locationIt was the Fredericksburg, VA store