Gander Mountain Company

Initial Business Response /* (1000, 5, 2015/12/16) */
I am sorry that we have something advertised incorrectly, but I greatly appreciate your bringing that to our attentionDo you have the item number or the specific Liberty model so that I can make sure that gets corrected? Thanks!
Initial
Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per their request here is the model number
Model Number Libery Gun Safe, how will you be correcting thisI would still like to purchase at the sale price listed for This item was shown online and in the paper three weeks in a rowThe first week was the cheapest at
Final Consumer Response /* (3000, 11, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't agree with the response.The add was running again this weekI will proceed with contacting the Missouri Attorney Generals Office to have them check out your advertising practices
Final Business Response /* (4000, 9, 2015/12/23) */
I apologize that item was pictured incorrectly in the recent sales flyerUnfortunately, we will not be able to offer the safe pictured as the sales price, only the item number mentioned of at the sales priceBoth the flyer and the website have a disclaimer that we reserve the right to correct errors, but we will be happy to honor the sales price for item of $that is no longer valid

I am sorry that you weren't able to use your gift card while recently shopping with usGander Mountain filed for bankruptcy several months ago and as a result of the court proceedings gift cards were only accepted until May 18thYou can file a claim with the court system for reimbursementBelow
is the link and details needed to file a claimI am sorry again for the trouble. http://www.mnb.uscourts.gov/epoc/ Creditor name: Gander Mountain CompanyClaim number: 17-

I am rejecting this response because:
The $was never the issue in this case I have a form that indicated there would be no charge for the repair on a brand new gun The store then decided to send the gun to a vendor of their choice resulting in the $chargeYour standard procedure should be to return the gun to the manufacturer who would not have charged anything

Thanks for reaching out to us regarding your orderI don't quite understand what the issue isWas the gift card not received? Was it the incorrect amount? I left you a message to try to get further informationOnce I have a better understanding I will be happy to work towards a resolution with
you

Initial Business Response /* (1000, 5, 2016/01/22) */
We have spoken with this customer through email, social media and over the phoneIn order to process the replacement we need proof or purchaseWe are have informed her that we are able to look up a receipt if she can provide the date of
purchase and locationWe are more than willing to work with the customer if she can supply us with the requested information
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have stated numerous times, through all correspondence, that I do not have the receipt, exact date, or exact amount of purchaseI am in and out of two area stores on a monthly basis (especially before hunting season)I have also stated numerous times that the date of purchase was prior to September and the purchase was most likely made in the Onalaska, WI store (but I cannot guarantee that 100%)If it was not in the Onalaska store, it was purchased in the Rochester, MN storeThe blind was $and I more than likely purchased other items
My issue with this whole situation is that I have the blind (so I obviously purchased it)No where in there online guarantee does it state that a POP (Proof of Purchase) is required to make a claim on their guaranteeI do not save my receipts and I pay for my purchases with cashI feel I am being chastised for the way I make my purchases
The Gander 100% Guarantee should be honored as stated onlineAs stated word for word from their website: "If any of our products do not meet your complete satisfaction, just return it to us and we will replace it."
I have no issues with returning the blind to receive a replacementGander Mountain makes the guarantee, and they should stand behind their products!
Final Business Response /* (4000, 9, 2016/02/01) */
I am sorry for the trouble you are having with this itemWe do require proof of purchase for any return to ensure that the item in question meets the terms of our advertised policy (ie purchased within year)We will happily help locate a receipt, but we must have some information to be able to search for itIf you can provide us with that specific information we can proceed

Initial Business Response /* (1000, 10, 2015/08/07) */
I am sorry about this experienceWhat store location were you shopping in? What specific item are you referring to? Please respond with further details so this situation can be researchedThanks
Initial Consumer Rebuttal /* (3000, 12,
2015/08/18) */
***attached is a copy of the complaint filed by the customer that includes the additional information requested
Location: ***, Huber Heights, OH
Product: Remington Golden Bullet Rimfire calbox ct
Final Consumer Response /* (3000, 16, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The AD states Saturday Special Remington Golden Bullet Rimfire Box of @ $boxThere were no bullets in the store for your ADYour store did not have any in the first place I was told by your employeeThis is the first time in over years that I have had a problem with Gander MtnYou have lost a lot of customers with your ADI know retail because I was a store Manager for a Department Store
Final Business Response /* (4000, 19, 2015/09/01) */
I apologize that the item you wanted to purchase was not available in your local storeFurther, I am sorry that this experience has made us lose a long time customerMost retailers are struggling to keep certain ammunition in stock due to high demandWe try the best that we can to be transparent regarding our inventory and expected shipmentsI apologize again for your inconvenience

Initial Business Response /* (1000, 5, 2015/04/27) */
I am sorry about your recent experience in one of our storesPlease respond with the specific store location where you made the purchase and I will be happy to research the issue and provide a resolutionThanks!
Initial Consumer Rebuttal /*
(3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are just asking for the store location so the issue can't be addressed yet with a proper responseWe will have to see after providing additonal information
Store Location:
***, Waco, TX (254) ***
Final Business Response /* (4000, 11, 2015/05/12) */
I am sorry for the trouble your recent purchase causedI spoke with store management for the Waco location and was informed that our return policy is posted on all receipts and on the door, but they would also post this information at each registerPlease go back to the store at your convenience for a full refundYou can ask for the store manager, ***Thank you

Initial Business Response /* (1000, 5, 2014/08/28) */
We received a letter from the Consumer Protection Division of the Attorney General's Office of Michigan regarding this same situationHere was our reply to that complaint:
Dear MrAttorney General:
We are in receipt of the
attached complaint filed against the Gander Mountain store in Port Huron, MI and your accompanying letter dated August 13, Our company takes all consumer complaints seriously, and we try to make a reasonable effort to address these issues in a timely manner
After investigating the details of the above referenced complaint, we feel that there was no wrongdoing on the part of Gander MountainFurthermore, we feel we have made a good faith effort to address the customer's concerns
The promotion in question ran from July - August 2, 2014, and Mr*** came in to purchase the firearm on July Please also note that the advertisement Mr*** referenced clearly stated, "while supplies last" and that "no rain checks will be given for advertised items that are out of stock"
Regardless of the foregoing and in the interest of customer relations, the Gander Mountain store manager left a message for Mr*** on Friday, August offering to hold the advertised firearm and one of the expired promotional items for him through September 30,
Please contact me with any questions or concerns
Very truly yours,
GANDER MOUNTAIN COMPANY
*** ** ***
Legal Assistant
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
I'm not happy with Gander Mtn.'s response because they are skirting around the real problem of my complaintThe fact that they offered to hold the product and suddenly came up with the "FREE with Purchase" gun case that they were out of and refused to get one from where ever the got this one, was just to cover up there deceptive advertising policiesI called Gander Mtnand told the manager to release the items since I found the gun at another retailer at Gander Mtn.'s SALE price which was their REGULAR price
I refuse to reward them with a $sale and support their advertising policies, which I feel are deceptive
So, the only thing I'm out is the Free Gun Case, which I find is a good trade off to Not Support companies that try to deceive the public
Gander Mtn.'s response that; "Mr***, came into the store on July 29, with an AD that was in effect since July 8th" is a very misleading statement since "Mr***, first saw the ad in the, Port Huron Times Herald Newspaper, that came as an insert on Sunday
July 27." I even went into the store that Sunday afternoon to look at the gunI told the clerk I was going to buy it, but wanted to wait
until the 29th because my charge card's billing cycle ends on the 28th and therefore I would have an extra month before having to pay for the productStandard procedure for wise shoppersSo, as for the Ad being weeks old, at the time I went into the store to purchase the Advertised item, does not hold waterAny consumer who views an Ad that was inserted in that day's newspaper, would have no concerns whatever that the Ad could possible be weeks oldGander Mtnputs in the disclaimers of; "ALL ITEMS IN THIS FLYER ARE AVAILABLE WHILE SUPPLIES LASTNO RAIN CHECKSSOME PRODUCTS NOT AVAILABLE AT FIREARMS SUPER LOCATIONS."
All retailers today have very high tech computer systems so they are aware of their "In Stock" quantities at the start of every business daySo, if they re-issue an AD days AFTER the original start date, they should be held responsible to have the products in the store or make them available through Rain ChecksThat would be the way and Honest company would operate their business
It is my belief that Gander Mtnre-issued the Sale Flyer for the sole purpose of trying to draw in customers by deception and then telling them"The AD states; WHILE SUPPLIES LAST & NO RAIN CHECKS!" And that is their claim to do anything they want in their advertising schemes to deceive the public
This was NOT my first run in with their deceptive advertisingI had at least or othersIn fact the last one I refused their offer of a
FREE $Gift Certificate! I did not want to be Bought Off and support their deceptive policiesAnd it looks like they will not change the policies on their own, since they feel that by adding the disclaimer, they eliminate all responsibilities in their advertisingAnd that
is what my complaint is aboutMake Gander Mtnresponsible for their ADS an make them an Honest coIt would be nice if a consumer could view their Ad and walk in the day of, or within a few days and be able to purchase the sale item
About or years ago, I saw an Gander MtnAd in their sale Flyer on a Sunday about weeks before Christmas and went into the store at 11:am on Sunday and asked for the Gun Cleaning Kit that was advertised for $(Reg.$24.99) THAT DAY! I was told they were sold out!! I asked how is that possible, since you just opened an hour or agoThe clerk told me the kits are part of their regular stock and were on the selling floor for several weeks and they were all sold before the ad brokeOf course I asked for a rain check and you know the response! Does that sound like an HONEST company???
Anymore, it seems like EVERY American cois trying to "Get One Over" on the ConsumerIs there ONE HONEST Company in American Today????? JUST ONE????? My experience tells me there are NONE!!! ComcastThe most hated company in America todayAT&T a close secondG.M., they would trade your life for a higher profit! The Oil Co.'s?? pure Price Gouging!! Insurance co.'s and Banks the most corruptprofit TAKING co.s in the worldThe Financial Industry?The biggest scam/corruption artists ever! Medical Industry?? Are you Kidding? It's becoming a jokeNo, it is a JokeYou have the wealthy folks that can afford any priceThen we have the so called poor that pay,well NOTHINGThen there is the middle class that are getting priced out of existence since they are expected to pay for all the poor & illegals and after paying their bills we can't afford our own billsSo, what is the future of AMERICA??
IT HAS NONE!!! THE END WILL COME IN TO YEARSOUR GROWING DEBT AND CORRUPT SELF SERVING POLITICIANS WILL CRUSH AMERICA INTO TO SEPARATE COUNTRIESCONGRESS IS WITHOUT QUESTION THE MOST CORRUPT AND DISFUNCTIONAL BODY OF GOVERNMENT ON THE PLANETAnd worst of all they know it & don't care one bitShameless!
Thank you for your helpI just hope retailers can be held accountable for their advertising policies
Regards; *** ***
Final Business Response /* (4000, 9, 2014/09/15) */
I apologize that you do not accept our offer to provide the firearm in question and a like promotional case as stated in the flyerFeel free to contact the store manager if you would like to accept the offerThanks

Please respond with the specific store location where this purchase was made and I will be happy to research the issue and work towards a resolution with you

Initial Business Response /* (1000, 8, 2014/10/20) */
I am sorry for the delay in receiving your productI spoke with the store manager and he informed me that the safe was received in the store and that he offered to have it delivered directly to the customerThe store manager then contacted the
customer after delivery to ensure the safe was received in a satisfactory condition

Initial Business Response /* (1000, 13, 2014/12/22) */
I am terribly sorry that we have not had ammo in stock when you attempted to purchase it and that you were given mis-information regarding stockI have passed along your feedback as requestedThanks
Initial Consumer Rebuttal
/* (3000, 15, 2015/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM NOT CERTAIN MY FIRST RESPONSE GOT THROUGH BUT THE PERSON THAT RESPONDED TO YOU DID NOT TELL THE TRUTH, WE WENT TO THE STORE THE FINAL TIME AND THE ASSOCIATE ACTUALLY WENT INTO THE BACK ROOM AND RETURNED WITH A CARTON OF THE AMMO WE WERE TRYING TO PURCHASE WE SAW IT THROUGH OUR OWN EYES BUT WERE TOLD HE COULD ONLY SELL IT WITH A GUN PURCAHSEI COULD GO ON WITH THEORIES OF MAKING QUOTAS , ACHIEVING BONUSES MANAGEMENTS APPROACH ON SALES ,NOT BEING TRUTHFUL WITH CUSTOMERSBUT I HAVE WASTED ENOUGH OF MY TIME WITH GANDER MOUNTAIN
I KNOW WHAT TYPE RETAILER YOU ARE AND HOPE OTHERS LEARN ALSO
Final Business Response /* (4000, 17, 2015/01/12) */
Again, I am sorry for this situationI have passed along your feedback to store managementThanks

I apologize that we have not been able to sell you the used firearm that you requestedUnfortunately, due to New York state laws and regulations we cannot sell you that particular magazine sold with that firearmWe do have a New York state complaint model available if you would still like to make
that purchaseThe item number for that is If you would like to proceed with the purchase of the compliant model, please let me know and I will be happy to reach out to you and help you place that orderSorry again for the troubleThank you

I am rejecting this response because:
I was never offered a discountI strongly believe that they have it set up at the Eau Claire store to deceive the customers and have them believe that they are buying at one price, but are charging full priceEverything I saw did not have the original pricing tags up or list the price as Gander Mountain normally doesAlso pertaining to the fishing reels there were no displays with the price listed or the price tag on the shelf listing the items price, just the stickers on the box giving the price.I have been to other gander Mountain stores (La Crosse, Wi), and EVERYTHING was marked on the shelf the same way it was always marked before, even the displays, and the were No items at all that did not have the price listed or just had a price tag on the box or packaging.One again I'll say I believe that the Gander Mountain store in Eau Claire, Wi, is trying to defraud customers with deceptive & incorrect pricing and charging full price & if the customer does not catch the mistake before paying they are stuck because there is no returnsAlso the immediate canned response of tags being switched and taking the price tag off the item before the manager came to take a look pretty much says it all

Initial Business Response /* (1000, 5, 2015/03/12) */
I apologize that you did not receive your complete orderI see that we attempted to file a tracer with FedEx so your missing package could be located, but were having trouble being able to speak with one another on the phone(The tracers
department only works limited hours.) I am working to ensure this situation does not happen in the future as many consumers are not able to communicate during business hoursI have issued a full refund for this item to your original payment methodAdditionally, I have sent a replacement item to you due to the inconvenience this order has caused for youThe replacement item should arrive in about a weekAgain, I am sorry for the trouble this order caused for youThank you

Initial Business Response /* (1000, 13, 2014/11/18) */
I apolgize for the error made with your orderA full refund was issued on 10/back to your original payment methodI also passed along your feedback to ***'s supervisor as requested
Initial Consumer Rebuttal /* (3000,
15, 2014/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not get a full refundI was charged $2,but was only refunded $2,- this may seem insignificant, but it is another indication of cheating the customer and was only refunded after more than days after this complaintThe timing and lack of response and honesty are compellingI will NEVER buy anything from this merchant again
Final Business Response /* (4000, 20, 2014/12/22) */
I apologize for the oversightAn additional refund of $was issued to correct this errorThanks

I apologize for the experience that you had with your recent in store purchaseI have spoken with the store manager and he will be contacting you to discuss the situation and make arrangements to refund you the $I am sorry again for the trouble, but appreciate the opportunity to resolve the
matterThanks

Initial Business Response /* (1000, 5, 2014/02/07) */
All items that are advertised in our sales flyers are sold at a first come, first served basisAlso, unfortunately, some of the items are available in limited quantities and are only available while supplies lastI apologize that we no
longer had stock of the item you were interested in when you contacted usDue to the high demand for certain ammunition it is quite hard for us to keep it in stock
Final Consumer Response /* (3000, 7, 2014/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To start a sale with no stock in house at the stores and on the internet at the same time is totally unacceptable and smacks of advertising
The second part of the complaint dealt with the Novi, Mi store holding a firearm for me and not doing so when I traveled the store to pick it up during the allotted time they provided
Instead they held that firearm for a customer that failed the background checkThat in itself takes days if not weeks or months to sort out
I don't understand the concept of that
The Customer service staff I contacted have a snotty take or leave it shove it attitude
Just went to *** Saturday and items on sale were there (ammunition) and was treated as a valued customer
Final Business Response /* (4000, 9, 2014/02/13) */
I apologize again that the items you wished to purchase were out of stockI will have the manager from the Novi store location contact you regarding the firearm purchase

I am sorry for your recent in store experienceI did some research with the credit card company and found that you were not charged an enrollment fee for opening the credit cardThe only charge on the card is the charge for the purchase made in store the day the account was openedPlease let me
know if you have any further questionsThanks again for reaching out to us

Lousy customer service for their on-line storeOrdered a product that was supposed to ship in days then two days later received e-mail that it will not ship for more than monthsTried to contact customer service and I was left on hold for more than minutes before I finally gave upApparently, I can't cancel the order once its taken by Gander MountainI will have to wait months then return itTerrible serviceWill never buy from them on-line again

Initial Business Response /* (1000, 5, 2015/04/23) */
Please respond with the store location where this purchase was made and I will be happy to research and help with a resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/04/29) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
Green Bay Wisconsin store
Final Business Response /* (4000, 10, 2015/05/08) */
I spoke with the store manager of this location and he informed me that he spoke with you a few weeks ago and offered to provide a refund for the plansPlease go in the store for a refund or call Steve with your receipt number and he will be happy to issue that for youSorry again for the troubleThanks!