Gander Mountain Company

I apologize for the advertising error we made with that rebateI see that you emailed our Customer Service department about this same issue and a credit of $was issued to your original payment methodPlease allow just a few business days for that credit to post to your accountI am sorry again
for the troublePlease let me know if I can be of further assistance

Initial Business Response /* (1000, 5, 2015/04/23) */
Please respond with the store location where this purchase was made and I will be happy to research and help with a resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
Green Bay Wisconsin store
Final Business Response /* (4000, 10, 2015/05/08) */
I spoke with the store manager of this location and he informed me that he spoke with you a few weeks ago and offered to provide a refund for the plansPlease go in the store for a refund or call Steve with your receipt number and he will be happy to issue that for youSorry again for the troubleThanks!

Initial Business Response /* (1000, 6, 2015/06/03) */
I am sorry for your recent in store experience.We are only able to sell a firearm to someone if the paperwork and payment is provided by the same person, married or notI was informed your sale was originally denied as one person was filling
out the paperwork and one person was providing the paymentI spoke with the store manager about this situation and he stated he spoke with you several times and offered for you to return to the store to make the purchase and he offered you a discount as well as a gift card to use on a future purchaseThe store employees have all been trained on the legalities of firearm purchases and this was reviewed with them
Initial Consumer Rebuttal /* (3000, 8, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This salesperson in not telling the truthAt no time was ANY paperwork filled out by either of us as he refused the sale prior to my wife ever filling anything outWhere is this alleged application then? he refused a sale after accusing us of attempting to commit a crime and the manager would not even meet the salesperson and us to determine what occurredthere were other customers there who could have supported our storyThis man was discriminating and the corporate office refused to speak to me at all until I said I would contact the media if they supported this actionSo yes, he can send us a gift card and train his employee
Final Business Response /* (4000, 10, 2015/06/19) */
Please visit the store and the store manager will be happy to assist with the sale and providing the gift cardThank you
Final Consumer Response /* (3000, 12, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the store Manager only called me one time and a substantial time following my repeated complaints to the corporate officeI explained the entire situation to him and he was unsympatheticit was only after I made remarks about contacting other agencies and the media did he say he could waive some small fee associated with the gun purchaseI have said repeatedly and even in my responses to this agency that he may provide me with a gift card at this timeno representative of Gander Mountain has done so to date
this company illegally denied a legal purchase and it continues to stand by the report of this illegal and unethical transaction rather than take responsibility for this blatant act of discriminatory business

Initial Business Response /* (1000, 5, 2014/06/27) */
I apologize that the third party warranty company is not able to repair your damaged rod, but it seems that they are able to refund your money so a new item can be purchasedThe agreement of the warranty offers to replace or repair the
item, whichever is feasibleAgain, I apologize for any inconvenience this refund may cause for you
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rod was on sale for $and now it is not on sale so they only offered to refund what I paid which is $79.97.The original cost of the rod is $So this is neither replacing or repairing the rodThis leaves me with nothing but my money back.No rod so the part of the warranty that states YOUR COVERED PRODUCT WILL BE REPAIRED OR REPLACED AT NO ADDITIONAL COST TO YOU IS "AND MISLEADING"
Final Business Response /* (4000, 9, 2014/07/07) */
Again, I apologize that you are not satisfied with the the policies of the company that you purchased a warranty with, SummitThey can be contacted directly at XXX-XXX-XXXX with any questions regarding the warranty that was purchasedIf you please respond with the store location where the item was purchased I will be happy to see if the store still has the item in stock and will match the sale price from AprilThank you

I am rejecting this response because: It was clearly stated on the Gander Mountain website and on local radio here that a $E gift certificate will be sent to the purchaser of the Smith an Wesson M&P Shield pistols of which I purchased two. There was a $markdown on the Smith & Wesson M&P Shield 9mm because it was incorrectly priced in the retail storeThat is correct.I should have been given two Gander Mountain $E gift certificates as advertised.Either they don't know that this was advertised on their website and local radio or they are not truthful.There is no truth in advertising at Gander Mountain

Initial Business Response /* (1000, 8, 2015/03/03) */
I apologize that the boots you ordered were on backorderWe were notified by the vendor of the backorder on 2/and passed that information along to youWhen we received your request to cancel we contacted the vendor to make that request.The
backorder notification was updated on our website after we were made aware of the new information; the site can take a day to updateI am sorry that you were told we would try to cancel the orderWe should have told you that we would be happy to do that and we understand since the item was on backorder until April
As requested your order was canceled and you were not charged for the orderIf you would like to place a new order for some boots, I will be happy to offer a discount on any replacement item

I apologize for the pricing error on your recent orderWe are not able to sell this item at the incorrect pricing, but I will be glad to send you a $gift card for the inconvenienceOur Terms and Conditions lists the following excerpt regarding errors: Correction of Errors and Inaccuracies
The information on our Sites may contain typographical errors or inaccuracies and may not be complete or currentWe therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed your order)Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availabilityWe apologize for any inconvenience this may cause you. Again, I am sorry for our error

Initial Business Response /* (1000, 10, 2014/08/20) */
I apologize for the mis-print on our website that incorrectly stated this item came with the feeder bucketUnfortunately, we do not sell a bucket that I can send to youThis particular feeder can attach to the bottom of any drum or bucket;
anything from a gallon drum to a gallon bucketIf you want to keep the item as is and purchase the bucket or drum of your choose on your own, I will be happy to provide you with a discount on the original purchase priceIf you would prefer, you can return the item for a full refund using the pre-paid label we issued to you last weekAgain, I apologize for any inconvenience our error may have caused for youPlease let me know if you have any additional questionsThanks!
Initial Consumer Rebuttal /* (3000, 12, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The appropriate settlement to advertisement would to have provided me with the bucket, not offer a discountYour customer service is very poor and is followed by your quality assuranceI order a feeder and bucket and only got the feeder, I will only be satisfied if I receive the bucket*** ***
Final Business Response /* (4000, 18, 2014/08/28) */
I am sorry, but I am not able to send you an item that we do not sellFurther, we received your return and have issued a full refund back to your original payment method even though we did not recieve the original item that was sent to you, but a grinding wheel insteadPlease allow several business days for the credit to be processed by your financial institution
Final Consumer Response /* (3000, 16, 2014/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I can find a bucket, then so can youSend me a bucket

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.If your say you sent me a email notification your notification system needs to be reviewed. I check my emails (Inbox and Spam) and nothing was sent. I will find another boot to purchase, but only if you will still honor the % discount that was on the previous pair of boots and confirm the boot is in stock. This was Gander Mountains Error, I am not looking for a free pair of boots, just to be able to receive a pair for the same price I originally paid for the previous boot

RevDex.com:the store location was rochester minnesotaI put the gun together by myself but its the fact of spending dollrs and to have the employee (i cant remember his name unfortunately) till me it would be a good experience for me to do put it together when I bought the service plan

I am rejecting this response because: This was the same response I got with them calling timesThis is bad practice shipping me out damaged goods knowing I can not return them to a store because there are no stores in my statei do not want a $gift card from them to buy another order knowing they will ship me another damaged orderThis order was packed broken and shipped out that waycut their losses and ship it to a online customer that has no store to go to or return itThey will do it again.They are lying calling the manufacture about broken boxes not affecting the ammoGander would not even be able to sell those broken boxes in a store no one would by them so they shipped them out online to stick them with someone elseI want this to go beyond those firearms supervisors that are handling thisthis needs to go to corporate CEOThere are a lot of people who seen my damaged video I posted and are not buying from Gander anymorethis is bad business they are doing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received an email from Brenda Hat Gander Mountain customer service apologising for my situation and issuing me a credit back for the $in disputeI find this acceptable and appreciate the assistanceI consider this issue now resolved amicablyRegards,
*** ***

Initial Business Response /* (1000, 5, 2014/07/28) */
I apologize that the firearm you purchased does not meet your needsI spoke with the store manager of the Fenton store and he informed me that he contacted you last week and you were planning on coming back in store to return this item for a
refundPlease contact us with any additional questions or concernsThanks

I am sorry for the trouble you had with your recent purchase. I was able to locate the correct rebate form that you can fill out to take advantage of that $5 savings. Please use the link below. I spoke with the store leadership team at our Franklin store to notify them that they have the incorrect...

form and they apologized for their error and will make sure they have the correct form for our customers. Thanks again for pointing out our inadvertent error so we could get that fixed. Please let me know if I can help with anything further. http://s7d5.scene7.com/is/content/purefishing/Marketing/Customer%20Mar...⇄

Initial Business Response /* (1000, 5, 2014/04/15) */
I apologize for the way you were treated during this tranaction. Please respond with the specific store location where this occurred so that I can research this situation and work towards a resolution for you. Thanks!
Initial...

Consumer Rebuttal /* (3000, 7, 2014/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the response I got... I apologize for the way you were treated during this tranaction. Please respond with the specific store location where this occurred so that I can research this situation and work towards a resolution for you. Thanks!
I've given the store number already when I filed the complaint. It's the only location in Greenwood, Indiana. The exact store # I don't know and I'm not going to continue wasting my time to find out.
I was told to let them know this information but no e-mail was provided just GanderMountain.com
No resolution has been given to me at this time.
Final Business Response /* (4000, 16, 2014/05/12) */
The store manager reached out to the customer and replied to us with the following:
I have called and spoke with the customer, he had placed a complaint with no number through our connect with the customer system which I responded. However the email failed to go through at which point I was shut down. In speaking with him he stated the Manager whom I was able to identify as [redacted] Hunting/Firearms supervisor offered him the ammo at the price requested. He said at this point he was just so un happy with the experience he walked out. I was really upset with the Cashier, who has been terminated.
[redacted] the district manager may recall this connect complaint as he had inquired as well to who the cashier was.
I did ask for him to come back and allow us the opportunity to serve him, I apologized and this is how it ended.
Final Consumer Response /* (3000, 10, 2014/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the response I got... I apologize for the way you were treated during this tranaction. Please respond with the specific store location where this occurred so that I can research this situation and work towards a resolution for you. Thanks!
I've given the store number already when I filed the complaint. It's the only location in Greenwood, Indiana. The exact store # I don't know and I'm not going to continue wasting my time to find out.
I was told to let them know this information but no e-mail was provided just GanderMountain.com
No resolution has been given to me at this time.

Initial Business Response /* (1000, 10, 2014/12/29) */
I am sorry for this issue with the safe you purchased. Please let me know what store the item was purchased in so that I can research the situation and work on a resolution. Thanks!
Initial Consumer Rebuttal /* (3000, 12, 2015/01/02)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager at the store number XXXXX has notified us that a safe has been ordered and it should be in approximately 2/3 weeks. We will be notified and some of the purchase price will be returned for our inconvenience. Provided all transpires as promised then I agree to the resolution. However I do not wish that the case be closed untill I notify you that the safe has indeed been delivered to the store and verified that it is the correct model.
Final Business Response /* (4000, 14, 2015/01/12) */
Thank you for your response. I am glad to hear that you were able to resolve the matter with store management. Please let me know if I can help further with this purchase.

Initial Business Response /* (1000, 5, 2015/05/27) */
I am sorry for the trouble your recent order has caused. Unfortunately, our inventory does not update in real time online which can sometimes cause issues with high velocity items like ammunition. Further, anytime an order/item is...

canceled we contact any customers to inform them, but I do not see that you were contacted. I am so sorry for that inconvenience. I am going to research why that happened. We are getting stock of this item tomorrow, so I will be calling you today to offer to place a new order. Thanks.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They made good on the order after working with their representative.

Initial Business Response /* (1000, 5, 2015/07/29) */
I am sorry that a store associate treated you rudely. We want all of our customers to have a positive shopping experience in our stores. I spoke with that store manager and he informed me that you came back info the store and completed...

the exchange. Further, additional customer service training and follow-up are being provided for the associates involved.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ok

Initial Business Response /* (1000, 5, 2015/03/25) */
I apologize for the trouble with your recent order. I was not able to find any correspondence from you prior to 3/21, after this order had been shipped. If you would like to refuse this shipment, I will be happy to waive the normal refusal fee....

You can also return these items in store or back to our distribution center for a full refund. There will be return information inside your package should you not be able to refuse the order. Thank you.

Initial Business Response /* (1000, 10, 2015/12/23) */
I am sorry for any inconvenience this order may have caused for you. I have verified with our firearms supervisor that the item in question was advertised and shipped correctly. Unfortunately, we are not able to accept a return on a...

firearm once it is taken from the FFL dealer. I see that a credit of $25 was issued to you due to your inconvenience.