Gander Mountain Company

I am terribly sorry for your recent in-store experience. Please respond with the specific store location that this occurred so that I can research the issue and offer a resolution. I look forward to your response.

Initial Business Response /* (1000, 8, 2014/11/18) */
Can you please provide your order number or item number you are referring to so that I can research this issue? Thanks!

I am sorry that the item you wished to purchase from our recent ad was not available in your local store. Stock does vary by location and rain checks are not offered on items in the ads. I do see that we have the Ugly Stik GX2 for $39.99 available for sell online in several different powers and line...

weight options. We will be happy to place an order for you and have that shipped to your local store for pick-up or directly to your home. You can view the different options online by searching for item number [redacted]. Please let me know if you would like to proceed with an online order. I apologize again for your trouble in store, but appreciate your reaching out to us so we can get this resolved.

Initial Business Response /* (1000, 5, 2014/10/28) */
I apologize for the issues you had with the recent misprint on our website. We are not able to sell the ammo for the incorrect price as it was advertised when you placed your order. Here is our misprint policy as stated online:...


MISPRINTS, PRICING
We are very careful at Gander Mountain, but sometimes errors occur. All errors are subject to our correction. We reserve the right to change prices and specifications without notice. The price that you pay for any product on our Site will be the price that is displayed on the Site at the final page in the checkout process. Note that the price for an item may change from when you first placed it in the shopping cart. Placing an item in your shopping cart does not reserve the price shown at that time. We cannot confirm the price of a product until you have placed the order and reached the 'confirmed purchase' stage. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of our products may change from time to time.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is nothing more than giving the customer the finger. Talk about the worst customer service I have truly ever seen from a company. They made a mistake with pricing, but instead of fixing that right away, they send a email a few days later, stating the product is on backorder, but will ship soon once its back in stock. Again, no mention at that time of a incorrect price. Then, 9 days after the fact, they cancel the order stating somebody made a pricing error. Well, instead of offering a decent deal to a customer, they offer full retail price, and free shipping, which would be more expensive than I can purchase said items from my local retail establishment. I expect them to honor the price they quoted, and stuck by for 9 days, or I will pursue legal options. I should have done my due diligence better and read all the horror stories online about what a awful company gander mountain is, how they pull bait and switch tactics all the time, and how they have horrible ratings from every site that rates business's that I have ever seen.I have been in retail for 9 years, and I can truly say I couldn't fathom treating a customer this way, or not offering them something for screwing up, and not fixing it for 9 days, only to accept no blame or put any effort into satisfying the consumer. Mark my word, I will find the time to spread the word about how horrible gander mountain is, and to never associate with this terrible company. They should be ashamed of themselves!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. if this junk mail continuos. I will contact the FTC / DMA/ and the attorney general . Thank you

I apologize about the experience you had with your recent purchase. Any firearm is non-returnable after it leaves the FFL so we allow those items to be inspected and will hold them for several days if necessary. Since this item left the FFL it is not able to be returned. I will be happy to send you...

a gift card or provide a discount of $100 on the item to compensate for the damage to the cardboard box and the chip in the grip.

Initial Business Response /* (1000, 8, 2015/09/25) */
I apologize for the error in our recent flyer. We try to be extremely careful, but do occasionally make advertising mistakes. When discovered we quickly attempt to put up notifications in store. I am sorry again for the...

inconvenience.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I didn't think that they would honor their advertised price. I just would like them to stop wasting my time with falsely advertised prices. My best recourse will be to stop spending my money in their store.

Initial Business Response /* (1000, 5, 2015/12/16) */
I am sorry for the trouble you had with your order. I see that you placed a buy online pick up in store order and the store no longer had the item in stock, so that order was canceled. As with any timed sale (Black Friday, Cyber Monday,...

etc) the items were sold quickly and I am sorry that your order was not filled.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ONLY option for that firearm, was to buy online and pick up in store. Your website showed it as available then and for a couple hours after I purchased. It's really too bad you are so willing to drive away a customer who has spent thousands of dollars in your stores over the years. You've seen the last dollar you'll ever see from me, or any member of my family, and I will tell this story to everyone who will listen. There are loads of options for places to make my sporting goods purchases, and I will do my business in the future with a more ethical company.
I tried to resolve this with your rude customer service agents, and now through the Revdex.com, and obviously you do not value business ethics, or long-standing (former) loyal customers.
Final Business Response /* (4000, 9, 2015/12/23) */
I apologize again that I am not able to resolve this issue for you. If we had stock of this item I would be happy to sell the item to you, but we don't. I understand that not being able to take advantage of an advertised sale due to low stock on an item is frustrating, and I am sorry.

Initial Business Response /* (1000, 5, 2015/07/13) */
Unfortunately, this item was advertised at an incorrect price. The correct price is $1299.99, not $329.99. Due to our error we offered the item to you at $799.99, but are not able to sell it for $329.99. Below is the statement we have posted...

about misprints. That can also be found at: http://www.gandermountain.com/help-center/terms-of-sale.shtml
MISPRINTS, PRICING
We are very careful at Gander Mountain, but sometimes errors occur. All errors are subject to our correction. We reserve the right to change prices and specifications without notice. The price that you pay for any product on our Site will be the price that is displayed on the Site at the final page in the checkout process. Note that the price for an item may change from when you first placed it in the shopping cart. Placing an item in your shopping cart does not reserve the price shown at that time. We cannot confirm the price of a product until you have placed the order and reached the 'confirmed purchase' stage. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of our products may change from time to time.

I am terribly sorry for our error, but I am not able to sell the product at the incorrect pricing.