Gander Mountain Company

I am rejecting this response because:
there don't give me my money to me I call my bank there tell me there take $500.00 out my account I have not gotten a credit back to my account.

Initial Business Response /* (1000, 6, 2016/03/04) */
I apologize for the trouble you have had with your recent order. I worked with our firearms Supervisor and found that the firearm that you purchased was titled incorrectly on our website, but the picture, description and specs are correct....

Further the description states that the firearm has a fixed stock, meaning it cannot be adjusted. Adjustable stocks and magazine accessories can be purchased separately. We will be happy to issue you a refund of $75 since we did have this item titled incorrectly. With that refund you can purchase the accessories needed to customize the firearm for your needs.
Initial Consumer Rebuttal /* (2000, 9, 2016/03/08) */
Gander Mountain has contacted me and we have come to a mutually satisfactory agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/07/29) */
I am terribly sorry about this situation. I have passed along your feedback to the store and district management teams as well as executive level store operations specialists for review.
Unfortunately, we will not be able to offer you...

an additional $190 discount. We can, however, remove the inquiry from your credit report if the account has been closed. If you would like for us to do that for you, please call the customer service number on the back of your credit card and it will be removed.
Again, I am sorry for the trouble this has caused for you. I have alerted the proper departments so our credit card program can be reviewed.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I should at least be compensated for my time that is involved for having to close an account and contacting banks to have the inquiry removed from my credit report on a card that I was coerced into signing up for. I asked if this was a credit card and I was told no. This is fraud. If you cannot offer me $190, than what can you offer?
Final Consumer Response /* (2000, 11, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this. I also want to note that I was just declined for a credit card that I actually did want, due to too many recent inquiries. I believe the deception from Gander Mountain has further perpetuated my credit situation, which will now be ongoing. Please re-train your staff to be upfront about what customers are really applying for, especially when they directly ask "Is this a credit card?" and then still told no. That is unacceptable.
Final Business Response /* (4000, 9, 2015/08/06) */
I will be happy to send you a $50 gift card for the trouble. Please advise if this is acceptable and should be sent to the address provided above.

Initial Business Response /* (1000, 10, 2014/12/12) */
This sale was deemed a straw sale so the order was canceled and is not able to be replaced. By law, we are not able to process any straw sales. The end owner of the firearm must be the person that makes the purchase.
Initial Consumer...

Rebuttal /* (3000, 12, 2014/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was having transport to take us to the store to sign for one rifle and my brother sign for other.They have very rude people at customer service and I, my friends,and church members are going to boycott Gander Mountain. I also sent emails to all 125,000 employees of my company.
Final Business Response /* (4000, 14, 2014/12/22) */
I apologize that the store associates were rude to you. I will follow-up with store management about that, but I am still not able to replace this order as it was deemed a straw purchase. Sorry.

I apologize that your recent order for .22ammunition was canceled. We set a limit of one bulk pack purchase per person and your order was canceled as it exceeded the limit and unfortunately, the item is now out of stock. Please see the statement below that is posted on our website regarding limits...

on ammunition purchases. We are expecting this item back in stock on or around 8/19 and you are welcome to re-purchase at that time for the appropriate quantity. Additionally, we currently have item 757197 in stock and can offer you a special price of $19.99 per box with a 5 box limit. Please reach out to us at your convenience if you would like to place an order for that new item.   Due to overwhelming demand for ammunition, availability has become limited. At this time we are forced to restrict the purchase of .22 rimfire ammunition to 5 boxes or 1 bulk pack per day per customer in order to fairly serve all of our customers. We apologize for any inconvenience this may have caused. Thank you for your understanding.

I apologize for the pricing error on your recent order. I will be happy to replace your order at the correct pricing of $99.99 each, but we will not be able to honor the incorrect price. Our Terms and Conditions lists the following excerpt regarding errors: 
rgb(79, 79, 79); font-size: 14px; font-family: arial, helvetica, sans-serif;">Correction of Errors and Inaccuracies The information on our Sites may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. 
Again, I am sorry for our error. We can replace the order at the correct price and/or offer you a $10 gift card for the inconvenience. Please advise if you would like to proceed with a new order.

Initial Business Response /* (1000, 5, 2015/07/29) */
I am sorry that a store associate treated you rudely. We want all of our customers to have a positive shopping experience in our stores. I spoke with that store manager and he informed me that you came back info the store and completed the...

exchange. Further, additional customer service training and follow-up are being provided for the associates involved.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ok

The people in the warehouse must be lackadaisical millenials who don't care about their customers.

I placed an urgent order and paid extra for overnight shipping to have the package delivered before the weekend. It took them over 24 hours to process the order and get it on FedEx. Because of this, I won't get it until the following Monday.

Thanks for ruining my hunting trip, Gander Mountain!

P.S.-I have spent lots of money with you in the past. Those days are over...

Initial Business Response /* (1000, 5, 2015/12/16) */
I am sorry that we have something advertised incorrectly, but I greatly appreciate your bringing that to our attention. Do you have the item number or the specific Liberty model so that I can make sure that gets corrected?...

Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per their request here is the model number
Model Number 732692 Libery 18 Gun Safe, how will you be correcting this. I would still like to purchase at the sale price listed for 399.00. This item was shown online and in the paper three weeks in a row. The first week was the cheapest at 399
Final Consumer Response /* (3000, 11, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't agree with the response.The add was running again this week. I will proceed with contacting the Missouri Attorney Generals Office to have them check out your advertising practices.
Final Business Response /* (4000, 9, 2015/12/23) */
I apologize that item 732692 was pictured incorrectly in the recent sales flyer. Unfortunately, we will not be able to offer the safe pictured as the sales price, only the item number mentioned of 732692 at the sales price. Both the flyer and the website have a disclaimer that we reserve the right to correct errors, but we will be happy to honor the sales price for item 732692 of $399.99 that is no longer valid.

Initial Business Response /* (1000, 5, 2015/12/30) */
I apologize that we no longer had that ammunition in stock to fulfill your order. Unfortunately, our stock does not update online in real time which is how this item was oversold. One of your orders was canceled as we limit the purchase of bulk...

ammo to one per person. The details of our ammo limits are listed here:
http://www.gandermountain.com/Shooting/Ammunition/Rimfire
I will be happy to place a new order for you for 14 boxes of item [redacted] at $6.43 per box. That item is currently on backorder, but we are expecting a shipment within the next few weeks. Please advise how you would like to proceed. I look forward to your response.Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint was filed in November and it took well over a month to get a response from the company. This order was for a Christmas gift and the lack of concern from the company to me as a customer is unacceptable. The offer made would still be over the original amount anyway. VERY disappointed as a long time customer of Gander Mountain.
Final Business Response /* (4000, 9, 2016/01/04) */
I am sorry that you are not happy with our proposed resolution. I am not able to offer any further discounts on item [redacted] as I cannot sell any items for less than our cost. Please let me know if you would like to proceed with that order.

Initial Business Response /* (1000, 8, 2015/07/27) */
I am terribly sorry for the trouble this has caused for you. I have done some research with the credit card company and we will happy to reverse the inquiry on your credit report, but they do need some specific information (social security...

number) to do so. You can either provide that information to me to relay to them or provide that information to them directly. Again, I am sorry for the inconvenience this may cause for you.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to furnish Gander Mountain Co. with my social security number again since the first time I was asked for it, it was used to solicit an unwanted credit card. I have taken concurrent action with Comenity Bank through certified mail that my credit application was unauthorized and that they had 15 days to remove all of their action form my credit report. I should point out that prior to my unauthorized application being rejected I enjoyed a credit score of around 720. At present it is has fallen below 600. In my letter to Comenity Bank I furnished all information required for them to remove all of the application information including my social security number and date of birth. If this turns out to be a case where the damage to my credit cannot be fully restored I will be left with no other option but to escalate my complaint to regulators for both Gander Mountain Co. and Comenity Bank. Action currently resides with Comenity Bank and it should be aware of the serious nature of my complaint at this stage. Providing that once my information is corrected on my credit report and results in a satisfactory remedy, I will accept the apology from Gander Mountain and consider the matter with both Gander Mountain Co. and Comenity Bank closed with no additional actions against Gander Mountain Co. and Comenity Bank necessary.
Final Business Response /* (4000, 12, 2015/08/06) */
Thank you for your response. Please let us know if we can assist with this in any way. Again, I apologize for all of the trouble this has caused for you.

I apologize for the condition in which you received your package. The pictures that you provided us of the shipment showed that the packaging was damaged in transit, but not the actual merchandise. We shared the pictures with the manufacturer to ensure that there was no issue and they agreed that...

there would be no issue with the performance of the ammo since only the outer packaging was damaged/cracked. We offered a $15 gift card as compensation for the damaged packaging.

Initial Business Response /* (1000, 5, 2015/03/12) */
I apologize that you did not receive your complete order. I see that we attempted to file a tracer with FedEx so your missing package could be located, but were having trouble being able to speak with one another on the phone. (The...

tracers department only works limited hours.) I am working to ensure this situation does not happen in the future as many consumers are not able to communicate during business hours. I have issued a full refund for this item to your original payment method. Additionally, I have sent a replacement item to you due to the inconvenience this order has caused for you. The replacement item should arrive in about a week. Again, I am sorry for the trouble this order caused for you. Thank you.

I am terribly sorry for the experience that you had while trying to make this purchase. We received your request to get refunded via a check instead of a gift card yesterday and are working to get that check generated. The refund gift card has already been mailed to you, but you can dispose of that...

when received as it will no longer have a balance. I have asked that the check be shipped to you via FedEx express shipping. We will call you with the tracking information for the check after shipment. I am sorry again for the trouble you had with this order. Please let me know if I can help with anything further. Thanks for reaching out and allowing us the opportunity to make this situation right.

Initial Business Response /* (1000, 5, 2015/09/30) */
I am sorry for any trouble your recent purchase may have caused. I did some research with the store manager where these firearms were purchased and was informed that all of our paperwork is on order and in compliance with the ATF. I understand...

the the manager called and spoke with you to explain our process and verify that the serial numbers for the firearms that you have are the same items that were originally purchased. Please let me know if you have any further questions about this transactions.

I am rejecting this response because:
I will not be supporting your company any longer. I therefor do not want your gift card. This is very poor business and I along with many others I've spoken to and seen will be taking our business elsewhere. Cabelas has had similar mishaps with sales and pricing being incorrect but they were honest enough to honor customers legitimate orders. As long as my and other orders are not fulfilled the complaint stands as unresolved.

Thanks for reaching back out to me. I am sorry for my error; I should have researched your receipt further and noticed that the $50 price adjustment was to match the flyer pricing. I have mailed you an additional $50 gift card. Please look for that in the mail in the next few days. I am sorry again that you had to reach back out to point out my error. I should have realized that when first responding. Please let me know if I can be of further assistance. Thanks!

Initial Business Response /* (1000, 5, 2015/07/29) */
I am terribly sorry about this situation. I have passed along your feedback to the store and district management teams as well as executive level store operations specialists for review.
Unfortunately, we will not be able to offer you an...

additional $190 discount. We can, however, remove the inquiry from your credit report if the account has been closed. If you would like for us to do that for you, please call the customer service number on the back of your credit card and it will be removed.
Again, I am sorry for the trouble this has caused for you. I have alerted the proper departments so our credit card program can be reviewed.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I should at least be compensated for my time that is involved for having to close an account and contacting banks to have the inquiry removed from my credit report on a card that I was coerced into signing up for. I asked if this was a credit card and I was told no. This is fraud. If you cannot offer me $190, than what can you offer?
Final Consumer Response /* (2000, 11, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this. I also want to note that I was just declined for a credit card that I actually did want, due to too many recent inquiries. I believe the deception from Gander Mountain has further perpetuated my credit situation, which will now be ongoing. Please re-train your staff to be upfront about what customers are really applying for, especially when they directly ask "Is this a credit card?" and then still told no. That is unacceptable.
Final Business Response /* (4000, 9, 2015/08/06) */
I will be happy to send you a $50 gift card for the trouble. Please advise if this is acceptable and should be sent to the address provided above.

I am terribly sorry for the delay in receiving your refund. I was informed by our accounting department that we had an issue with our PayPal refunds processing during the time you made this return. This issue was fixed and all refunds have now been posted. Please check your PayPal account for the...

refund. I have also sent you a gift card to further apologize for our error. This delay should have been communicated to you. I hate that you had to reach out to us for this information. Please look for the gift card within the next few days. I am sorry again for the trouble. Please let me know if I can help with anything further.