GAR Disability Advocates

We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates. Please be advised that the account with our company has been carefully reviewed and the following are our findings: The customer claims that...

necessary documentation was completed and sent by her doctor’s office. GAR Disability Advocates has not received the Residual Functional Capacity letter from the customer’s doctor. While the customer feels confident that the letter was completed and sent to GAR Disability Advocates, we have confirmed that no such letter was received. The consumer can contact GAR Disability Advocates, LLC at her convenience if we can be of any assistance. Thank you for your kind attention to this matter. If you have any questions or need additional information, please do not hesitate to contact me.

GAR DISABILITY ADVOCATES, LLC [redacted]  [redacted] Telephone...

###-###-####                                  ...⇄       January 9, 2017   Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]   Dear Ms. [redacted]: We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings: Mr. [redacted] requested the services of GAR Disability Advocates on December 2, 2016.  On December 12, 2016, the client’s case manager made contact with Mr. [redacted] and introduced themselves as well as explained the steps that would be necessary in order to complete and present the proper application to the Social Security Administration.  On January 4, 2017, the same date of the complaint to the Revdex.com, Mr. [redacted] was again contacted by GAR Disability Advocates and advised that the application had been submitted and that we were awaiting a response from the Social Security Administration.  We have no record of Mr. [redacted] mentioning unsuccessful attempts to contact GAR.  If Mr. [redacted] no longer wishes to be represented by GAR, we ask that he contact GAR directly so that the proper documentation can be complete Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.   Sincerely, [redacted] Assistant VP of Operations / Director of Litigation

GAR DISABILITY ADVOCATES, LLC[redacted]Englewood Cliffs, NJ  07632Telephone ###-###-####                                  ...⇄    December 5, 2016  Attn: [redacted]Revdex.com 1262 Whitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ  08690 RE:     [redacted]            Your File No. 1[redacted] Dear Ms. [redacted]: We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:  We explained previously that Mr. [redacted] requested the services of GAR Disability Advocates in July 2015.   In September 2015, the client requested to withdraw from the agreement with GAR Disability Advocates.  On September 30, 2015, a notice was sent to Mr. [redacted] authorizing and acknowledging the withdrawal and also informing Mr. [redacted] that GAR Disability Advocates was not waiving their rights to recover fees.  Mr. [redacted] rejected this response and stated that he could not retain another party, that no work was performed by GAR, and that it took a great length of time to have GAR agree to withdraw.  None of these statements are accurate, GAR rejecting the request to waive its fee does not prevent Mr. [redacted] from seeking another representative.  GAR did perform work on behalf of Mr. [redacted] including but not limited to the filing of an application on behalf of Mr. [redacted].  GAR immediately began the process of withdrawing representation upon written notification from Mr. [redacted]..  Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.   Sincerely,  [redacted]Assistant VP of Operations / Director of LitigationTell us why here...

Complaint: [redacted]
I am rejecting this response because:
This company did nothing to keep in formed.  They did not earn any money.  They know I can't hire an attorney without full release.  I have left three messages with no return call from Bryan J[redacted] or his assistant. 
Regards,
[redacted]

GAR DISABILITY ADVOCATES, LLC [redacted]...

[redacted] Telephone ###-###-####                                  ...⇄       January 9, 2017   Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]   Dear Ms. [redacted]: We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings: Mr. [redacted] requested the services of GAR Disability Advocates on December 2, 2016.  On December 12, 2016, the client’s case manager made contact with Mr. [redacted] and introduced themselves as well as explained the steps that would be necessary in order to complete and present the proper application to the Social Security Administration.  On January 4, 2017, the same date of the complaint to the Revdex.com, Mr. [redacted] was again contacted by GAR Disability Advocates and advised that the application had been submitted and that we were awaiting a response from the Social Security Administration.  We have no record of Mr. [redacted] mentioning unsuccessful attempts to contact GAR.  If Mr. [redacted] no longer wishes to be represented by GAR, we ask that he contact GAR directly so that the proper documentation can be complete Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.   Sincerely, [redacted] Assistant VP of Operations / Director of Litigation

I'm so disappointed with this company in every respect. They promised to contact me, but never did. I call but am put on hold for 30 to 45 minutes. This is symptomatic of a company that is either under staffed or simply hoping you'll hang up. They promised quick action for me. HA!!! I called to complain today. After 43 minutes on hold someone finally answered. They didn't seem very interested in my concerns. So the person said I needed to talk to the assistant manager Louis and transferred me. Instead of getting this person, I got the voicemail of someone else. That's when I decided to check GAR out on the Revdex.com. I'm glad I did. Wow what a bum firm. Money comes before people there. Since I can't reach the proper person, or anyone of authority, I'm announcing here: "GAR, your fired!" Period!
Sincerely,  

GAR DISABILITY ADVOCATES, LLC [redacted], NJ  07632 Telephone...

###-###-####                                  ...⇄       August 30, 2017 Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]   Dear Ms. [redacted]: We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings: [redacted] requested the services of GAR Disability Advocates in July 2015.   GAR maintained regular contact with Ms. [redacted] and represented Ms. [redacted] throughout the application process.  While Ms. [redacted] ultimately was ultimately provided a favorable decision by the Administrative Law Judge, the judge chose not to approve the fee agreement due to multiple representatives who did not individually sign a fee agreement.  The judge allowed the representative to request a review of the fee agreement determination.  As this review is permissible, GAR Disability Advocates requested the review. GAR respectfully declines this request to withdraw the review. Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me. Sincerely,  Steve B[redacted] Assistant VP of Operations / Director of Litigation

[redacted] Telephone...

###-###-####                                  ...⇄       March 22, 2017  Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]   Dear Ms. [redacted]: We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings: Mr. [redacted] requested the services of GAR Disability Advocates and completed the initial application in October, 2016. GAR Disability Advocates received the documentation and spoke with the client multiple times.  Each time the client called, his call was returned. Mr. [redacted] claims he is not receiving calls timely and that he would like to terminate his contract with GAR Disability Advocates.  Mr. [redacted] has verbally sought to end his contract on two previous occasions and was asked to submit a formal withdrawal letter.  On both occasions, he changed his decision and chose to continue being represented by GAR Disability Advocates.  We are asking Mr. [redacted] to submit a formal letter of withdrawal for our files.  GAR will respond to the client accordingly. Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me. Sincerely,  [redacted] Assistant VP of Operations / Director of Litigation

GAR DISABILITY ADVOCATES, LLC [redacted] Englewood Cliffs, NJ  07632 Telepho[redacted]...

[redacted]                                   ...⇄       July 20, 2017   Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted].   Dear Ms. [redacted]:   We are in receipt of the complaint regarding the client’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings: Ms. [redacted] requested the services of GAR Disability Advocates in July 2015.  At that time she requested assistance in obtaining Supplemental Security Income for her son [redacted].  The account was serviced by GAR Disability Advocates until June 2017.  Ms [redacted] was informed in June 2017 that there were inaccuracies in the SSI application she had submitted on her son’s behalf.  GAR Disability Advocates will not waive any fees associated with the claim as there has been significant work done by GAR and the associates which managed the account Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.   Sincerely,   Steve B[redacted] Assistant VP of Operations / Director of Litigation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].   I verbaly fired Gar advocates as they were not doing there job, they changed the  corespondence person multiple times and did not provide new info or ph #, they did not file after my sons deniel I filled out all paperwork to apeal the denial and got a hearing before judge. we are awaiting new hearing date.. all info provided was acurate I talked with diferent persons each time when  corisponding with gar advocates it is not my fault they canot keep stable working environment and good documentation.. I maile gar advocates curent dr info even thoe I had sighned a release of info I took my money and time to mail them curent documentation as well as to mail the curent medical documentation to the ss department as they did not send it to ss wich also have release of medical info but ss wanted us to send them curent documents. the gar disability advocates sadly were of  no help in my sons case and not long after fired they were not happy and now want to try to obtain any financial gain they can, this is criminal
[redacted]

GAR DISABILITY ADVOCATES, LLC [redacted]  [redacted] Telephone ([redacted]...

[redacted]                                   ...⇄       June 29, 2016     Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]           Dear Ms. [redacted]:   We are in receipt of your letter regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:   The customer claims to be receiving repeated calls and voicemails from GAR Disability Advocates.  We have no record of these calls and voicemails.  Our records do not indicate such calls occurring.  GAR Disability Advocates shows the consumer’s account as being closed.    We ask that the consumer provide detail regarding the messages being left including the name of the party calling and the phone number generating the call so the matter can be investigated further.   Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.       Sincerely,     [redacted] Assistant VP of Operations / Director of Litigation

GAR DISABILITY ADVOCATES, LLC [redacted] Telephone ([redacted]...

[redacted]                                   ...⇄       April 13, 2016   Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]         Dear Ms. [redacted]:   We are in receipt of your letter regarding the response issued concerning the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:   On April 5, 2016, GAR Disability Advocates approved Mr. [redacted] for representation and issued documents to be completed by Mr. [redacted] so representation can commence.  There has been one call made to Mr. [redacted] since April 5, 2016 which occurred on April 12, 2016. GAR Disability Advocates did not distribute any phone number or personal information belonging to Mr. [redacted].   We recommend that Mr. [redacted] contact the party calling or texting his phone and inquire about the source of the information.   Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.     Sincerely,       [redacted] Assistant VP of Operations / Director of Litigation

[redacted] Telephone ###-###-####                                  ...⇄       August 14, 2017     Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]   Dear Ms. [redacted]:   We are in receipt of your response to our reply regarding the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:   Ms [redacted] essentially is seeking the same information previously provided.  As stated in the initial response, Ms. [redacted] requested the services of GAR Disability Advocates in September 2015.   In May 2017, the client requested to withdraw from the agreement with GAR Disability Advocates.  In June 2017, a notice was sent to Mr. [redacted] authorizing and acknowledging the withdrawal and also informing Ms. [redacted] that GAR Disability Advocates was not waiving their rights to recover fees. Again, GAR respectfully declines this request.   Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.   Sincerely, Steve B[redacted] Assistant VP of Operations / Director of Litigation

GAR DISABILITY ADVOCATES, LLC [redacted]  [redacted] Telephone ([redacted]...

[redacted]                                   ...⇄       March 30, 2016   Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted]         Dear Ms. [redacted]   We are in receipt of your letter regarding the response issued concerning the consumer’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:   GAR Disability Advocates will cease all calls to Mr. [redacted] at [redacted]  At no time does GAR Disability Advocates send text messages and no text messages were sent to Mr. [redacted] at [redacted] or any other number.  We recommend that Mr. [redacted] contact the party sending the text messages.  The messages were not generated by GAR Disability Advocates.   Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.     Sincerely,       [redacted] Assistant VP of Operations / Director of Litigation

GAR DISABILITY ADVOCATES, LLC P.O. Box 1044 Englewood Cliffs, NJ  07632 Telephone (855) 658-6125                                    ...⇄       July 26, 2017   Attn: [redacted] Revdex.com 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ  08690   RE:     [redacted]             Your File No. [redacted].   Dear Ms. [redacted]:   We are in receipt of the reply to our response regarding the client’s experience with GAR Disability Advocates.  Please be advised that the account with our company has been carefully reviewed and the following are our findings: Ms. [redacted] requested the services of GAR Disability Advocates in November 2015. Since that time, representatives from GAR Disability Advocates have been in regular contact with the client as needed.  The Social Security Administration controls the hearing schedule.  While The client claims that the representatives’ responses did not contain more detail, GAR Disability must await the notice from the SSA indicating the hearing date as well.  The client will be contacted once the hearing is scheduled or if there is any other update in the case Thank you for your kind attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.   Sincerely,   Steve B[redacted] Assistant VP of Operations / Director of Litigation

Complaint: [redacted]
I am rejecting this response because:
Based on the information I initially received from GAR both written and verbally, I was mislead to believe that they were a court appointed representative. Upon retaining local representation for my case this was brought to my attention by my new lawyer. The statement I made with regard to GAR not doing ANY work on my case is entirely based on the documents collected by the Social Security Administration and stored in my claim file. That claim file contains all of the all of the applications, reports, medical history and other records that pertain to my case. Even though GAR has stated work was done on my case there is no proof of that in the claim file. All of it's contents were solicited by my local attorney during the time she was working on my case. I have since lost that representation due to the non-profit organization she worked with closing it's doors.
With that having been said I have respectfully requested that GAR submit a document to the SSA waiving their right to collect a fee. It is very unethical and frankly a dirty business practice to withdraw from a case and expect to receive a fee by manipulating the situation with statements such as "we do not waive our right to collect a fee". In layman's terms that is saying even though we have no right to any compensation on this case we know that when it is adjudicated we will receive a fee by slipping this statement into a document in which we are withdrawing from the case. Not to mention it took me over two months of phone calls, letters and pleading with GAR to withdraw. They represent themselves as advocates for individuals like myself who don't know all of the ins and outs of a disability case when in reality they are feeding on that lack of knowledge to fill their own pockets with no real entitlement to any compensation. Another great example of lawyers using the laws to the detriment of the common citizen to enrich themselves.
This Revdex.com complaint can be easily resolved by GAR simply submitting a letter to the SSA waiving their right to a fee, to which they have no entitlement. By their failure to comply I am forced to go forward with my case unrepresented because I am unable to find an attorney/advocate that will work my case and have to share the fee, in which they are entitled to the full amount, with an organization such as GAR whom has NO PROOF OF DOING ANY WORK on my case as shown in the Disability Claim File.
Thank you for your consideration in this matter.
 
     
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

For a place that is supposed to help you in your time of need and illness, it is a joke. They promised how they will help you for getting social security . Instead it was the runaround . My doctors never heard anything from them . I get phone calls from different people and different numbers. For the fees they charge , it was outrageous . Finally , I said I will get more results handling the matter myself. I first told them to take me off their lists . Then I get messages about to call them how they would help me. I kept telling them not to contact me again . Then I was told to send a close out letter , which was faxed to them 6/15/16. I get a message to call them today. I told I sent the closeout letter as they asked . I told them not to contact me again

When I submitted my claim online, the GAR webpage was linked to the SSI website, thinking they were connected to SSI, I have filled out their questionare and submitted it. All they have done is nothing, when I call my "caseworker" I don't even know her name, I can barely understand what she saying, I even texted that number and she I think her name is "Robertha" or "Northbertha" even text me back. How do you text from a business phone? And the lack of proper English makes it hard to understand. I have asked to speak to an actual Lawyer and got transferred to the case worker's voicemail. They seem like a phone bank, doing nothing until you win your case and then they want 25%. I do not want this "Firm" to represent my case any further!

I was contacted by GAR in September of 2016 like another person posted thinking they were with Social Security. I filled out all the forms and sent them back. I was contacted by an Advocate and we reviewed the paperwork. Before the end of the call I was told I would get updates every 60 days until the claim was complete, or I could call if I had any questions. Well 65 days past and I called. The person that answered the phone stated that I my case worker was not at that office and someone would get back with me. 3 days later a voicemail was left for me while I was at my Dr' s appointment. The person said that she was my caseworker' s supervisor and per the records I needed some form filled out. A few days later the form was in the mailbox. This was AFTER I had already had "ALL" forms being submitted. Fast forward to today my claim is about to be denied because GAR did not submit all the release forms, and I can not get to Social Security because I do not have transportation, and can not vet a hold of anyone from GAR. My new email was sent to them letting them know that they are fired, and now I have to wait 6 months before I can file again. This is the last thing I needed before this move I have to make in 2 weeks.