We spoke to this customer on 06/14/and was informed that the plants received were dead We tried to work out an acceptable solution bu offering to reship in since this season is over with a partial refund Customer refused We will issue a refund for this order
The reship (no charge) was shipped on 06/06/ This is the second order we have sent to this customer If the customer does not want this order, refused the package and once we receive it we will issue a refund
We have already responded to the Revdex.com regarding this matter We do not advertise!!! The customer received a refund of $on 03/03/but then [redacted] HAD A PHONE CONVERSATION WITH MRS W [redacted] , which she agreed to issue the balance of $ That final refund was completed on 04/04/ This matter is resolved and CLOSED!!!!Thank you,Customer Service
We received the customers order via the internet on or about April 25, It was processed on May and the expected delivery date...the date he should receive the plants will be the 25th or 26th of May.**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the order a few minutes agoThank you Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the itemAlso the 29th of May just after I filled the report with you, I got a phone call from the company saying my money would be refunded to my account It was to have shown up in to days, Haven't received that either Sincerely, [redacted]
If the customer has still not received the plants or they have arrived dead the company can offer to reship them to them next year at no cost with some free additional items or the company will offer a refund
Complaint: [redacted] I am rejecting this response because: It is good to get an apology.It is good to get a PROMISE of a refund.Since we have heard several different versions/promises from the company about our order, which leave a strong aftertaste of doubt, we will reply to the Revdex.com that we accept the offer and consider the complaint resolved when we ACTUALLY RECEIVE OUR REFUND CHECK from Garden Collections.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There should be a tracking # to check with the post office and they have not provided that to meAlso, I would think that they would check with the post office and see what has happened Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the refund however, have not received it yet and would like this to kept open until I do Am I also to get reimbursed for the all the phone calls made where I was kept on hold for up to minutes? Sincerely, [redacted] ***
Customer did in fact purchase some of our trees on April 21, using our automated systemThe order was processed and charged on the 21st of April and shipped on the 23rd of AprilIt usually takes to hours for the items to be package and picked up by ***We apologize for an inconvenience or confusion but we do not charge the credit card unless we know we can deliver the product.**
Complaint: [redacted] I am rejecting this response because:THE PLANTS NEVER ARRIVED I DO NOT WANT THEM RESENT NEXT YEAR I WANT A REFUND OF MY MONEY THAT IS THE ONLY ACCEPTABLE SOLUTION.Please advise ASAP.Thank you Sincerely, [redacted]
The order was shipped and should have been there by now
We spoke to this customer on 06/14/and was informed that the plants received were dead We tried to work out an acceptable solution bu offering to reship in since this season is over with a partial refund Customer refused We will issue a refund for this order
We spoke to customer We will issue a refund
The reship (no charge) was shipped on 06/06/ This is the second order we have sent to this customer If the customer does not want this order, refused the package and once we receive it we will issue a refund
Spoke to customer and he said he will wait until 06/to see if the order arrives and if not he will contact us
We have already responded to the Revdex.com regarding this matter We do not advertise!!! The customer received a refund of $on 03/03/but then [redacted] HAD A PHONE CONVERSATION WITH MRS W [redacted] , which she agreed to issue the balance of $ That final refund was completed on 04/04/ This matter is resolved and CLOSED!!!!Thank you,Customer Service
Customer was refunded on 07/29/
We received the customers order via the internet on or about April 25, It was processed on May and the expected delivery date...the date he should receive the plants will be the 25th or 26th of May.**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the order a few minutes agoThank you Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the itemAlso the 29th of May just after I filled the report with you, I got a phone call from the company saying my money would be refunded to my account It was to have shown up in to days, Haven't received that either Sincerely, [redacted]
If the customer has still not received the plants or they have arrived dead the company can offer to reship them to them next year at no cost with some free additional items or the company will offer a refund
Complaint: [redacted] I am rejecting this response because: It is good to get an apology.It is good to get a PROMISE of a refund.Since we have heard several different versions/promises from the company about our order, which leave a strong aftertaste of doubt, we will reply to the Revdex.com that we accept the offer and consider the complaint resolved when we ACTUALLY RECEIVE OUR REFUND CHECK from Garden Collections.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There should be a tracking # to check with the post office and they have not provided that to meAlso, I would think that they would check with the post office and see what has happened Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the refund however, have not received it yet and would like this to kept open until I do Am I also to get reimbursed for the all the phone calls made where I was kept on hold for up to minutes? Sincerely, [redacted] ***
Please advise if they have not received the items and we will reship them next year or issue a refund
Customer did in fact purchase some of our trees on April 21, using our automated systemThe order was processed and charged on the 21st of April and shipped on the 23rd of AprilIt usually takes to hours for the items to be package and picked up by ***We apologize for an inconvenience or confusion but we do not charge the credit card unless we know we can deliver the product.**
Complaint: [redacted] I am rejecting this response because:THE PLANTS NEVER ARRIVED I DO NOT WANT THEM RESENT NEXT YEAR I WANT A REFUND OF MY MONEY THAT IS THE ONLY ACCEPTABLE SOLUTION.Please advise ASAP.Thank you Sincerely, [redacted]
We would be happy to look up the order for the customerI would just need the last name and zip code the order was placed under*
We would be happy to look up the order for the customerI would just need the last name and zip code the order was placed under *
We would eb happy to refund the moneyWhat is the account number or last name and zip code of the customer?