We did in fact receive the customers order in February, but because of the frost zone he resides in ( [redacted] ) we did not process his order until this monthIt is scheduled to ship out next week and he should receive shortly thereafterIf he is not satisfied with the plants or they die in transit we would reship them to his next year or offer him a refund.As to the negative reviews on the internet, people will say and have different opinions which we can not controlOften times they are baselessWe only strive to address your particular situation and will do anything we can to make it work for you.*
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like the record to reflect I did receive plants, but I had paid for They did offer to refund the additional payment or to send an additional plants but that would have to be next season because it was too late in the season for shipping I opted for the refund and they have done so However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter Only minimal growth is apparent at this time I would have serious issues recommending this company to anyone Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe just want our money refunded Thank you.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: You have my money and I have nothing...how can I tell you if they are dead or damaged when I didn't even get them I need my money back so that I can go out and purchase the plants locally After ordering them weeks ago, [redacted] from your customer service said they will probably be dead Sincerely, [redacted]
I have tried to locate this customer in our system with their last name and zip code, email address and phone number but cannot find their account Have the customer supply their account number or invoice number so that a refund will be issued We have tried to provide a great service and product to our customers but have had some major issues with our nursery this year We are implementing new setups for in hopes that these problems do not repeat themselves
From: Connie Swicegood [mailto:[email protected]] Sent: Tuesday, June 14, 11:AMTo: [email protected]: reopen complaint [redacted] I thought this complaint was resolved because Gardeners Collection took my off of my debit card Last week I received my order and they took the back out of my debit card The plants were a jokeThe plants were dried up little twigs They said to soak them, which I did and I planted them in the best organic soil I could find There is no sign of life whatsoever They want to keep my money and send me replacement plants next year I wish I had read the reviews on this company before I ordered these plants The reviews are not good I just want my money back Please warn people about this company Thank you
Complaint: [redacted] I am rejecting this response because: Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter 6/26/ I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted [redacted] Sincerely, [redacted] ***
The plants were sent to the address provided (acct [redacted] ) and should arrive by this weekend (May or 16) or early next weekIf they do not survive the trip or are damaged in any way the company will then issue a refund*
complaint # [redacted] [redacted] in [redacted] Yesterday, I sent you an e-mail saying that I had not received a check from Gardener's CollectionAfter sending e-mail, I went to the mailbox and check was thereThe check is dated 6/25/and is for the right amount Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will take a refund since nothing has arrived Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the refund nor the plants as of todayI am still not happy with this Sincerely, [redacted]
We did in fact receive the customers order in February, but because of the frost zone he resides in ( [redacted] ) we did not process his order until this monthIt is scheduled to ship out next week and he should receive shortly thereafterIf he is not satisfied with the plants or they die in transit we would reship them to his next year or offer him a refund.As to the negative reviews on the internet, people will say and have different opinions which we can not controlOften times they are baselessWe only strive to address your particular situation and will do anything we can to make it work for you.*
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like the record to reflect I did receive plants, but I had paid for They did offer to refund the additional payment or to send an additional plants but that would have to be next season because it was too late in the season for shipping I opted for the refund and they have done so However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter Only minimal growth is apparent at this time I would have serious issues recommending this company to anyone Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe just want our money refunded Thank you.Sincerely, [redacted]
The items were shipped and should be there any day now
Complaint: [redacted] I am rejecting this response because: You have my money and I have nothing...how can I tell you if they are dead or damaged when I didn't even get them I need my money back so that I can go out and purchase the plants locally After ordering them weeks ago, [redacted] from your customer service said they will probably be dead Sincerely, [redacted]
I have tried to locate this customer in our system with their last name and zip code, email address and phone number but cannot find their account Have the customer supply their account number or invoice number so that a refund will be issued We have tried to provide a great service and product to our customers but have had some major issues with our nursery this year We are implementing new setups for in hopes that these problems do not repeat themselves
We spoke to the customer and she has agreed to a reship in
Spoke to customer They still did not receive order so we issued a full refund
From: Connie Swicegood [mailto:[email protected]] Sent: Tuesday, June 14, 11:AMTo: [email protected]: reopen complaint [redacted] I thought this complaint was resolved because Gardeners Collection took my off of my debit card Last week I received my order and they took the back out of my debit card The plants were a jokeThe plants were dried up little twigs They said to soak them, which I did and I planted them in the best organic soil I could find There is no sign of life whatsoever They want to keep my money and send me replacement plants next year I wish I had read the reviews on this company before I ordered these plants The reviews are not good I just want my money back Please warn people about this company Thank you
We spoke to the customer and will be issuing a refund today for $
Complaint: [redacted] I am rejecting this response because: Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter 6/26/ I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted [redacted] Sincerely, [redacted] ***
The plants were sent to the address provided (acct [redacted] ) and should arrive by this weekend (May or 16) or early next weekIf they do not survive the trip or are damaged in any way the company will then issue a refund*
I have issued a refund today
complaint # [redacted] [redacted] in [redacted] Yesterday, I sent you an e-mail saying that I had not received a check from Gardener's CollectionAfter sending e-mail, I went to the mailbox and check was thereThe check is dated 6/25/and is for the right amount Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will take a refund since nothing has arrived Sincerely, [redacted]
A refund has been issued for the lost order
Complaint: [redacted] I am rejecting this response because: I have not received the refund nor the plants as of todayI am still not happy with this Sincerely, [redacted]
We would refund the money on the order if you can provide the last name and zip code again of the customer