We have issued a refund $ However, we were issued a chargeback as well so the customer needs to contact their credit card company since we are owed reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I did contact the company and did not get a responseIf they continue to fail to respond, I will contact you again Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because this issue is not yet resolved.However, in cooperation with the company's request, I am providing my billing address and last name used in the order: [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing to thank you for your help with my complaint # [redacted] My card has been credited for the amount in dispute Thank you again for your help and for your follow up It is greatly appreciated Sincerely, [redacted] ***
We return all of our phone calls / emails to our customers There are times when the customers do not leave they number (we can retrieve from the message), mailbox is full, no voicemail setup, just rings and other examples of not being able to contact with the customer We were unaware that the plants this customer received were dead/damaged on arrival We can issue a reship (no charge) for the entire order The order is shipped by *** Please adviseThank you,Customer Service
Customer ordered some plants the beginning of March and they were sent the middle of March, Customer called and indicated that the plants arrived dead or damaged so the company resent the plants at no cost in the middle of AprilThey plants were sent to [redacted] ** If the customer did not receive them after the second shipment we would be happy to send them next year as the nursery is closed for the season or issue a refund if they do not wish to wait until 2016.A
We receive many calls and try our best to get back to each one but often times the customer does not answerThe order shipped and should be there any day now
Complaint: [redacted] I am rejecting this response because: I have never received the shipment and it is now June 17thThey need to supply you and myself with a valid tracking number showing this deliveredI cannot believe it took two weeks for a response like thisAll I want is my credit card refundedWhen contacted not once would they give me a tracking numberIf you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the [redacted] of my state and filing a complaint for mail fraudThe company told me it shipped 04/23/and when I contacted them on 06/15/I was told it shipped that dayWHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIERIf I do not receive this information by end of day I will be contacting the [redacted] of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issueThis is unacceptable I have attached the original email I received from the company! Sincerely, [redacted]
Customer placed an order over our automated system and the order was shipped at the end of AprilThe address we have on file is [redacted] I noticed on the complaint form that she has a different zip code of ***If that is the case that would be a reason she did not receive the orderThe company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*
I apologize for the delay in the customer not receiving the plants he ordered but the nursery is backloggedHe should be receiving them shortlyI can request a refund of his order once he receives and refuses the packageAgain please accept my apologies.*
Customer ordered various plants and her order was processed at the end of April and shipped to her at the address she providedIf she did not receive the plants we would have reshipped them to her or offered her a full refund if they arrived damaged or deadWe have no service logs indicating that she called or complained about not receiving the product or that the product arrived dead or damaged.*
We have issued a refund $ However, we were issued a chargeback as well so the customer needs to contact their credit card company since we are owed reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I did contact the company and did not get a responseIf they continue to fail to respond, I will contact you again Sincerely, [redacted] ***
We would be happy to issue a refundWhat is the account number or last name and zip code of the customer?
Tried to call customer twice, no answer The reship went out but we have issued a full refund
Complaint: [redacted] I am rejecting this response because this issue is not yet resolved.However, in cooperation with the company's request, I am providing my billing address and last name used in the order: [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing to thank you for your help with my complaint # [redacted] My card has been credited for the amount in dispute Thank you again for your help and for your follow up It is greatly appreciated Sincerely, [redacted] ***
We return all of our phone calls / emails to our customers There are times when the customers do not leave they number (we can retrieve from the message), mailbox is full, no voicemail setup, just rings and other examples of not being able to contact with the customer We were unaware that the plants this customer received were dead/damaged on arrival We can issue a reship (no charge) for the entire order The order is shipped by *** Please adviseThank you,Customer Service
The order shipped at the end of May from [redacted] and should be there any day now
A refund was issued today
Customer ordered some plants the beginning of March and they were sent the middle of March, Customer called and indicated that the plants arrived dead or damaged so the company resent the plants at no cost in the middle of AprilThey plants were sent to [redacted] ** If the customer did not receive them after the second shipment we would be happy to send them next year as the nursery is closed for the season or issue a refund if they do not wish to wait until 2016.A
We receive many calls and try our best to get back to each one but often times the customer does not answerThe order shipped and should be there any day now
Complaint: [redacted] My Zip code is [redacted] and the order # is [redacted] Sincerely, [redacted]
Reshipping the order asap
Please advise if customer has still not received the itemsThey were sent some time ago
Complaint: [redacted] I am rejecting this response because: I have never received the shipment and it is now June 17thThey need to supply you and myself with a valid tracking number showing this deliveredI cannot believe it took two weeks for a response like thisAll I want is my credit card refundedWhen contacted not once would they give me a tracking numberIf you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the [redacted] of my state and filing a complaint for mail fraudThe company told me it shipped 04/23/and when I contacted them on 06/15/I was told it shipped that dayWHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIERIf I do not receive this information by end of day I will be contacting the [redacted] of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issueThis is unacceptable I have attached the original email I received from the company! Sincerely, [redacted]
customer spoke to rep and let us know that his wife received the order
Customer placed an order over our automated system and the order was shipped at the end of AprilThe address we have on file is [redacted] I noticed on the complaint form that she has a different zip code of ***If that is the case that would be a reason she did not receive the orderThe company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*
I apologize for the delay in the customer not receiving the plants he ordered but the nursery is backloggedHe should be receiving them shortlyI can request a refund of his order once he receives and refuses the packageAgain please accept my apologies.*
Order was never charged due to our nursery no longer accepting new orders
Customer ordered various plants and her order was processed at the end of April and shipped to her at the address she providedIf she did not receive the plants we would have reshipped them to her or offered her a full refund if they arrived damaged or deadWe have no service logs indicating that she called or complained about not receiving the product or that the product arrived dead or damaged.*