Complaint: [redacted] I am rejecting this response because: Today is 5/26/ I still have not received my order Shipping from [redacted] to [redacted] should only take business days My credit card was charged over a month ago on 4/21/! I want a refund of $ Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] dont know how they figure sending plants that are dead and put in boxes that arent protected from shipping are considered properly sent It is a shame that they choose to cheat disabled folks that trusted them to do a good job by sending their clients Live plants Apparently they feel that if you shut up and go away that they will be in the clear Apparently the fact that I sent back both dead shipments has no bearing on their conscience.They claim they have lost money and I ask how would that be since what they did ship was dead and what wasnt shipped was at no loss to them But in good faith I sent them proof of their errors at my expense is not an issue I am still hopeful that they will see the errors in their ways and will honor what they said earlier this year and send me my healthy plants in complete and then this issue will be resolved If not apparently they arent concerned that this might go on a permanent record as being unresolved I would also have to say that the folks that also complained are the ones that make companys successful by doing business with them But as customer service has said that they have many happy customers that dont complain on social media as they have put it I would like to see the list I am gonna persue this and see who else in this area might have a solution to this matter as I have gotten pictures of the condition of what this company sends out and it isnt satisfactory It is a shame they choose to hurt the little man [redacted]
Complaint: [redacted] I am rejecting this response because: As provided, I have proof that I did contact them, and that they said the plants were shipped To this date the plants have never arrived - it should be obvious by now that they were never shipped My bank has reversed the charge on my debit card, and I will expect this business to honor that reversal since I have no merchandise, and they have cleared lied about having shipped anything as well as claiming I never contacted them You have the proof that I did contact them, and I can provide further proof of the repeated phone calls I made to them that went un-returned if necessary I want nothing more to do with them; however, I will expect them not to dispute the reversal of the charge on my debit card, and they need to clearly acknowledge that before I will accept their response Thank youSincerely, [redacted]
Our policy is to issue a reship which we did We do not know why he did not receive it though Also, if the reship is not received, we issue a refund per the customer's request A refund for $(the items that were reshipped) was issued today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer called and advised that the items were not received so the company resent them again at no cost on or about May They should be there shortly *
Customer placed an order over our automated system and the order was shipped at the end of April. The address we have on file is [redacted] I noticed on the complaint form that she has a different zip code of ***. If that is the case that would be a reason she did... not receive the order. The company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*
Complaint: [redacted] I am rejecting this response because:Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter6/26/ I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to me If the items are received within the day response period, we will notify you At this time, since we have not received the merchandise, we are not able to fully accept the response Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also I have sent this message today:Please respond with my order I have called and left a message and no one called backI have sent a email and no one has respondedI am [redacted] of [redacted] ***Phone number [redacted] We have waited the allotted time for the refund to be received by July No refund has arrived as per your descriptionWhat is going on? Please respond! Sincerely, [redacted] ***
Gardeners Collection only gave a credit of The total amount charged was since I didn't ever receive any merchandise I also need the additional amount of credited to my accountI should not be penalized for not receiving what I ordered , this is their mistake not minePlease see this issue resolved complaint was assigned ID [redacted] [redacted] ***
Please have customer provide account information with zip code and we will issue a refund As we have stated before, this season we have experienced major issues with our nursery on shipping which has caused extremely huge delays on shipping orders However, all orders have been shipped We do not have a tracking system with our nursery and therefore cannot provide a tracking number Our orders are shipped from [redacted] by the ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they follow throughTheir offer was to ship the order next year or refund I would like a refund to this order ASAP I do not know how to get a hold of this company to ensure that they refund me They do not respond by phone or email Sincerely, [redacted] ***
We show no message of this customer contacting us by phone or email When a customer contacts us we return their message within hours The customer should have received the correct size and live trees Since there was a packing issue of some sort, we will issue a reship (per our policy) at no charge for this entire orderThank you,Customer Service
The customer ordered from our special buy vines and get freeHe was sent a total of vines for $and he paid for shipping of $for vines and just paid to ship the extra vinesHe was charged exactly what the advertisement stated.**
Please have the customer provide their account information so that we can look up their account and issue a refund We are not in the business of lying nor planning on scamming our customers We have had major issues with our nursery this season due to higher volume of orders that they could not keep up and had a back log of shipping We never experienced this before so we do not have a way to inform customers of this issue However, we are implementing new procedures for next year that in case of a delay on shipping customers will receive an email to inform them
Complaint: [redacted] I am rejecting this response because: This is regarding complaint was assigned ID [redacted] I received the last message from you that if I had not received the merchandise by now you would reopen my account and have Gardeners issue me a refund for the full amountI hope this matter is finally resolved and the credit is issuedThank you [redacted] Sincerely, [redacted] ***
Hello, Thank you for your help, I received calls from the company and the product was delivered today.....thank you......please close this case
Complaint: [redacted] I am rejecting this response because: Today is 5/26/ I still have not received my order Shipping from [redacted] to [redacted] should only take business days My credit card was charged over a month ago on 4/21/! I want a refund of $ Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] dont know how they figure sending plants that are dead and put in boxes that arent protected from shipping are considered properly sent It is a shame that they choose to cheat disabled folks that trusted them to do a good job by sending their clients Live plants Apparently they feel that if you shut up and go away that they will be in the clear Apparently the fact that I sent back both dead shipments has no bearing on their conscience.They claim they have lost money and I ask how would that be since what they did ship was dead and what wasnt shipped was at no loss to them But in good faith I sent them proof of their errors at my expense is not an issue I am still hopeful that they will see the errors in their ways and will honor what they said earlier this year and send me my healthy plants in complete and then this issue will be resolved If not apparently they arent concerned that this might go on a permanent record as being unresolved I would also have to say that the folks that also complained are the ones that make companys successful by doing business with them But as customer service has said that they have many happy customers that dont complain on social media as they have put it I would like to see the list I am gonna persue this and see who else in this area might have a solution to this matter as I have gotten pictures of the condition of what this company sends out and it isnt satisfactory It is a shame they choose to hurt the little man [redacted]
Complaint: [redacted] I am rejecting this response because: As provided, I have proof that I did contact them, and that they said the plants were shipped To this date the plants have never arrived - it should be obvious by now that they were never shipped My bank has reversed the charge on my debit card, and I will expect this business to honor that reversal since I have no merchandise, and they have cleared lied about having shipped anything as well as claiming I never contacted them You have the proof that I did contact them, and I can provide further proof of the repeated phone calls I made to them that went un-returned if necessary I want nothing more to do with them; however, I will expect them not to dispute the reversal of the charge on my debit card, and they need to clearly acknowledge that before I will accept their response Thank youSincerely, [redacted]
Our policy is to issue a reship which we did We do not know why he did not receive it though Also, if the reship is not received, we issue a refund per the customer's request A refund for $(the items that were reshipped) was issued today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer called and advised that the items were not received so the company resent them again at no cost on or about May They should be there shortly *
Customer placed an order over our automated system and the order was shipped at the end of April. The address we have on file is [redacted] I noticed on the complaint form that she has a different zip code of ***. If that is the case that would be a reason she did... not receive the order. The company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*
We would gladly refund the money if the customer did not receive the plantsPlease confirm that as of today they have not been received
Complaint: [redacted] I am rejecting this response because:Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter6/26/ I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to me If the items are received within the day response period, we will notify you At this time, since we have not received the merchandise, we are not able to fully accept the response Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also I have sent this message today:Please respond with my order I have called and left a message and no one called backI have sent a email and no one has respondedI am [redacted] of [redacted] ***Phone number [redacted] We have waited the allotted time for the refund to be received by July No refund has arrived as per your descriptionWhat is going on? Please respond! Sincerely, [redacted] ***
Gardeners Collection only gave a credit of The total amount charged was since I didn't ever receive any merchandise I also need the additional amount of credited to my accountI should not be penalized for not receiving what I ordered , this is their mistake not minePlease see this issue resolved complaint was assigned ID [redacted] [redacted] ***
Please have customer provide account information with zip code and we will issue a refund As we have stated before, this season we have experienced major issues with our nursery on shipping which has caused extremely huge delays on shipping orders However, all orders have been shipped We do not have a tracking system with our nursery and therefore cannot provide a tracking number Our orders are shipped from [redacted] by the ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they follow throughTheir offer was to ship the order next year or refund I would like a refund to this order ASAP I do not know how to get a hold of this company to ensure that they refund me They do not respond by phone or email Sincerely, [redacted] ***
We show no message of this customer contacting us by phone or email When a customer contacts us we return their message within hours The customer should have received the correct size and live trees Since there was a packing issue of some sort, we will issue a reship (per our policy) at no charge for this entire orderThank you,Customer Service
The customer ordered from our special buy vines and get freeHe was sent a total of vines for $and he paid for shipping of $for vines and just paid to ship the extra vinesHe was charged exactly what the advertisement stated.**
Please have the customer provide their account information so that we can look up their account and issue a refund We are not in the business of lying nor planning on scamming our customers We have had major issues with our nursery this season due to higher volume of orders that they could not keep up and had a back log of shipping We never experienced this before so we do not have a way to inform customers of this issue However, we are implementing new procedures for next year that in case of a delay on shipping customers will receive an email to inform them
We called the customer A refund will be issued today
Complaint: [redacted] I am rejecting this response because: This is regarding complaint was assigned ID [redacted] I received the last message from you that if I had not received the merchandise by now you would reopen my account and have Gardeners issue me a refund for the full amountI hope this matter is finally resolved and the credit is issuedThank you [redacted] Sincerely, [redacted] ***