Customer ordered various plants and her order was processed at the end of April and shipped to her at the address she providedIf she did not receive the plants we would have reshipped them to her or offered her a full refund if they arrived damaged or deadWe have no service logs indicating that she called or complained about not receiving the product or that the product arrived dead or damaged.*
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PsThe money was refunded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I did receive a full refund from gardeners collection Everything is resolved now Thank You
We were working on getting a hold of the customer on the phone before replying to you We have issued the customer a full refund for the order she mistakenly placed from the internet
Complaint: [redacted] I am rejecting this response because: I called Gardners Collection on May and they told me that they were shipped out on May and would be received on May or May and as of May they have not arrivedEven if they were shipped on May after days Live plants will be deadI personally believe that they have never been shipped nor do they intend to ship themI paid for insurance on the shipment so they should be able to get reimbursed from the transportation companyI can't believe that they were shipped without a tacking number from the transportation sourceI wish to receive a refund for the total amount that I paid for the plants since I have had to purchase new plants from another source$made to mu credit card that I used Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have never received the shipment and it is now June 17thThey need to supply you and myself with a valid tracking number showing this deliveredI cannot believe it took two weeks for a response like thisAll I want is my credit card refundedWhen contacted not once would they give me a tracking numberIf you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the [redacted] of my state and filing a complaint for mail fraudThe company told me it shipped 04/23/and when I contacted them on 06/15/I was told it shipped that dayWHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIERIf I do not receive this information by end of day I will be contacting the [redacted] of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issueThis is unacceptableI have attached the original email I received from the company! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company may reship healthy plants to me next year but no later than May 30, 2016.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because this issue is not yet resolvedHowever, in cooperation with the company's request, I am providing my billing address and last name used in the order: [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I had two orders with them The 2nd order number was [redacted] , this order arrived in very bad condition Plants were deadThey fully refunded $from this order.The first order number is This order was never received The total paid on the order was $ They were suppose to refund $32.89, instead they refunded only$ They still owe me $ I think they deducted the first refund they issued from the total for this amountzip code is ***Thank you, [redacted] Sincerely, [redacted]
I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: Hi Ms [redacted] They called me not long after I spoke with you todayThey say they are going to refund my [redacted] Please don't close this till you hear from me that they credited my accountThank you! :-) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Customer ordered various plants and her order was processed at the end of April and shipped to her at the address she providedIf she did not receive the plants we would have reshipped them to her or offered her a full refund if they arrived damaged or deadWe have no service logs indicating that she called or complained about not receiving the product or that the product arrived dead or damaged.*
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PsThe money was refunded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I did receive a full refund from gardeners collection Everything is resolved now Thank You
The items shipped and should be there by now
I requested a refund today for the customer
Customer has been refunded for the shipping
Complaint: [redacted] I am rejecting this response because: see attachment Sincerely, [redacted]
We were working on getting a hold of the customer on the phone before replying to you We have issued the customer a full refund for the order she mistakenly placed from the internet
Complaint: [redacted] I am rejecting this response because: I called Gardners Collection on May and they told me that they were shipped out on May and would be received on May or May and as of May they have not arrivedEven if they were shipped on May after days Live plants will be deadI personally believe that they have never been shipped nor do they intend to ship themI paid for insurance on the shipment so they should be able to get reimbursed from the transportation companyI can't believe that they were shipped without a tacking number from the transportation sourceI wish to receive a refund for the total amount that I paid for the plants since I have had to purchase new plants from another source$made to mu credit card that I used Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have never received the shipment and it is now June 17thThey need to supply you and myself with a valid tracking number showing this deliveredI cannot believe it took two weeks for a response like thisAll I want is my credit card refundedWhen contacted not once would they give me a tracking numberIf you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the [redacted] of my state and filing a complaint for mail fraudThe company told me it shipped 04/23/and when I contacted them on 06/15/I was told it shipped that dayWHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIERIf I do not receive this information by end of day I will be contacting the [redacted] of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issueThis is unacceptableI have attached the original email I received from the company! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company may reship healthy plants to me next year but no later than May 30, 2016.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because this issue is not yet resolvedHowever, in cooperation with the company's request, I am providing my billing address and last name used in the order: [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I had two orders with them The 2nd order number was [redacted] , this order arrived in very bad condition Plants were deadThey fully refunded $from this order.The first order number is This order was never received The total paid on the order was $ They were suppose to refund $32.89, instead they refunded only$ They still owe me $ I think they deducted the first refund they issued from the total for this amountzip code is ***Thank you, [redacted] Sincerely, [redacted]
[redacted] The above complaint has been resolved with full payment refunded by Gardners Collection
I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The items were shipped and should be received any day now
Revdex.com: Hi Ms [redacted] They called me not long after I spoke with you todayThey say they are going to refund my [redacted] Please don't close this till you hear from me that they credited my accountThank you! :-) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RevDex.com: [redacted] Order Detail for Order ID: [redacted] Entered: 05/17/09:43: Sincerely, [redacted] ***
We would gladly send the same order next yearI have requested that action be taken