Complaint: [redacted] I am rejecting this response because: when the company called us on May 19th and said that they had mailed the vegetables to us on the 17th, we told them we didn't want them We would like a refund in the amount of $that was charged to my husband's [redacted] credit card The vegetables have not been received This company lied to us and that is enough You should definitely investigate them for fraud Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have not received a check from them and that was days agoIt can take to days cross country, but not Sincerely, [redacted]
We have no record on this customer talking to us about their order Our policy with the live plants, is if it arrived dead/damaged than we will issue a reship (no charge) We have within the last days switched shipping carrier from [redacted] to [redacted] with tracking numbers now for better delivery of these live plants If the customer would like a reship than her order will go by [redacted] and again we mentioned she will have a tracking number Please advise Thank you, Customer Service
06/02/ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company did not speak to me and the plants arrived today in the X X inch boxMost yellow and one dead If my money has been refunded, then I am satisfied Thank you, Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt still mystifies me how the "business" (and I use this term questionably) can supposedly have sent our plants as recently as last week when now all of a sudden, then don't have any of the account informationWhere were the plants supposedly sent? It saddens me how unprofessional this business turned out to beMistakes happenIf my order got lost, all the company needed to say was the order got lostThat would have been so much better than the pathetic song and dance I receivedAdd to that the smart-mouthed woman who took my phone call months agoNow this has become a lose-lose situationI am going to provide the requested information, but you must realize how skeptical I am that a refund will actually be madeIt would be greatly appreciated if someone from Gardener's Collection would let me know when I might expect the arrival of said checkI told the smart-mouthed woman w/GC that I was going to report the company to the Revdex.com if my order didn't arrive or a refund was sentI did what I said I would doAll I can say is that if the refund check doesn't arrive in a few day's time, I will be left with no alternative than to pursue this with another agency, this time with the governmentToday is June 22nd, If the check has not reached me by July 1st, I can only assume you have lied to me ONCE AGAINOn July 1st, 2015, I will take action AGAIN to rectify this problemSales invoice#: [redacted] Order Date: 3/24/15Order ID: [redacted] Order was for the following: [redacted] ($9.98) [redacted] ($9.98) [redacted] ($9.98)($7.98)S&H: $8.95Total: $ Regards, [redacted]
This customer has been very rude to all of our reps and have received shipments (which were at no charge) to date If we were a scam than we are terrible at it since we have lost lots of money with this customer since the shipments were on us We will issue a refund even thought we feel we have done all we can to help this customer
Contacted customer She placed an order back in Oct which she says never received She was waiting for a reship in which she never received A refund has been issued today for $
Complaint: [redacted] I am rejecting this response because: this is the second time that it has happened to meNot sure of the year it was around or they sent the plants to me late in our growing season and the tomatoes did not ripen because we had a freeze and killed the plantsSo no this is the second time and I would like my money to be refunded back to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] As you can see last name is [redacted] and my zip code is ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to make sure they have my correct financial information where as to refund my money..could you please contact me and let me know how I need to do this..thank you! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:they have my correct address, [redacted] From reading all the complaints on the internet they seem to take customers money and send no merchandiseI want a complete credit and won't be satisfied until I have one, thank you Sincerely, [redacted] ***
Mrs [redacted] placed her order on March 7th with Gardeners Collection and her order shipped out on March 20th and should have arrived within 10-business days Unfortunately, we were experiencing a large back log at our nursery and shipping was delayed and we have no tracking system with our nursery Mrs [redacted] should have received her order by now However, we are closed for the season but will issue a full refund today We do apologize for the inconvenience / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like the record to reflect I did receive plants, but I had paid for They did offer to refund the additional payment or to send an additional plants but that would have to be next season because it was too late in the season for shipping I opted for the refund and they have done so However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter Only minimal growth is apparent at this time I would have serious issues recommending this company to anyone Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you for contacting the Gardener's Collection on my behalf The company sent a full refund of $for my 2nd order which was received in very poor condition Some of the plants were dead, the others have no chance of producing any fruit I contacted the company again to tell them I never received the first order and to please issue a refund The purchase price for the first order was $ When I received the refund, the amount was for $ I contacted them again June 29, 2015, they agreed to remit the balance of $ It may take a few more days I will never order from this company again Very disappointed with their service and plants that were received I will let you know if and when they refund the remainder Thank you, [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: when the company called us on May 19th and said that they had mailed the vegetables to us on the 17th, we told them we didn't want them We would like a refund in the amount of $that was charged to my husband's [redacted] credit card The vegetables have not been received This company lied to us and that is enough You should definitely investigate them for fraud Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have not received a check from them and that was days agoIt can take to days cross country, but not Sincerely, [redacted]
Customer was refunded
The zip code was incorrect. Will reship asap.
We have no record on this customer talking to us about their order Our policy with the live plants, is if it arrived dead/damaged than we will issue a reship (no charge) We have within the last days switched shipping carrier from [redacted] to [redacted] with tracking numbers now for better delivery of these live plants If the customer would like a reship than her order will go by [redacted] and again we mentioned she will have a tracking number Please advise Thank you, Customer Service
06/02/ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company did not speak to me and the plants arrived today in the X X inch boxMost yellow and one dead If my money has been refunded, then I am satisfied Thank you, Sincerely, [redacted]
What is the account number or last name and zip code of the customer and we would be happy to issue a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt still mystifies me how the "business" (and I use this term questionably) can supposedly have sent our plants as recently as last week when now all of a sudden, then don't have any of the account informationWhere were the plants supposedly sent? It saddens me how unprofessional this business turned out to beMistakes happenIf my order got lost, all the company needed to say was the order got lostThat would have been so much better than the pathetic song and dance I receivedAdd to that the smart-mouthed woman who took my phone call months agoNow this has become a lose-lose situationI am going to provide the requested information, but you must realize how skeptical I am that a refund will actually be madeIt would be greatly appreciated if someone from Gardener's Collection would let me know when I might expect the arrival of said checkI told the smart-mouthed woman w/GC that I was going to report the company to the Revdex.com if my order didn't arrive or a refund was sentI did what I said I would doAll I can say is that if the refund check doesn't arrive in a few day's time, I will be left with no alternative than to pursue this with another agency, this time with the governmentToday is June 22nd, If the check has not reached me by July 1st, I can only assume you have lied to me ONCE AGAINOn July 1st, 2015, I will take action AGAIN to rectify this problemSales invoice#: [redacted] Order Date: 3/24/15Order ID: [redacted] Order was for the following: [redacted] ($9.98) [redacted] ($9.98) [redacted] ($9.98)($7.98)S&H: $8.95Total: $ Regards, [redacted]
This customer has been very rude to all of our reps and have received shipments (which were at no charge) to date If we were a scam than we are terrible at it since we have lost lots of money with this customer since the shipments were on us We will issue a refund even thought we feel we have done all we can to help this customer
Contacted customer She placed an order back in Oct which she says never received She was waiting for a reship in which she never received A refund has been issued today for $
Complaint: [redacted] I am rejecting this response because: this is the second time that it has happened to meNot sure of the year it was around or they sent the plants to me late in our growing season and the tomatoes did not ripen because we had a freeze and killed the plantsSo no this is the second time and I would like my money to be refunded back to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] As you can see last name is [redacted] and my zip code is ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to make sure they have my correct financial information where as to refund my money..could you please contact me and let me know how I need to do this..thank you! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:they have my correct address, [redacted] From reading all the complaints on the internet they seem to take customers money and send no merchandiseI want a complete credit and won't be satisfied until I have one, thank you Sincerely, [redacted] ***
Mrs [redacted] placed her order on March 7th with Gardeners Collection and her order shipped out on March 20th and should have arrived within 10-business days Unfortunately, we were experiencing a large back log at our nursery and shipping was delayed and we have no tracking system with our nursery Mrs [redacted] should have received her order by now However, we are closed for the season but will issue a full refund today We do apologize for the inconvenience / [redacted] Style Definitions */
Spoke to customer. We have issued a full refund.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like the record to reflect I did receive plants, but I had paid for They did offer to refund the additional payment or to send an additional plants but that would have to be next season because it was too late in the season for shipping I opted for the refund and they have done so However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter Only minimal growth is apparent at this time I would have serious issues recommending this company to anyone Sincerely, [redacted]
Due to the major delays at our nursery, the orders are shipping at a much later date However, I have issued the customer a refund today
Complaint: [redacted] I am rejecting this response because: Thank you for contacting the Gardener's Collection on my behalf The company sent a full refund of $for my 2nd order which was received in very poor condition Some of the plants were dead, the others have no chance of producing any fruit I contacted the company again to tell them I never received the first order and to please issue a refund The purchase price for the first order was $ When I received the refund, the amount was for $ I contacted them again June 29, 2015, they agreed to remit the balance of $ It may take a few more days I will never order from this company again Very disappointed with their service and plants that were received I will let you know if and when they refund the remainder Thank you, [redacted] Sincerely, [redacted]