Geico Corporation

tthey change my policy price to a higher cost and refused to change it back after being with this company for 6 years I cancel my policy then they send me a bill saying that I owed them $131 more I told him to stuff it.I also found out that in [redacted] are we doing the same thing to customers using the low rate.do not insure your car with this company or anything you own

FEBRUARY 18, 2015Dear [redacted]:Thank you for your letter of inquiry dated February 13, 2015. We have confirmed that [redacted] contacted us on January 8, 2015, at 10:23 AM requesting that collision Coverage be added to the policy. Our coverage investigation was completed on February 13, 2015, and a call was placed to [redacted] to advise collision coverage would be afforded. We also set up an inspection of her vehicle at [redacted] Auto Repair in Chestnut Hill, MA.We have resolved all coverage concerns in reference to [redacted]'s policy and consider this complaint resolved.If any additional information is needed please contact Norman A[redacted], Liability Director at ###-###-####, extension [redacted].
Very Truly Yours,
David H

We are in receipt of your second follow up letter received on May 10, 2016. This letter is in response to your inquiry.
A GEICO supervisor reinspected Mr. [redacted]’s motorcycle after the repairs were completed on Monday, May 16, 2016. GEICO agreed to repair an additional chip in the fuel tank and fairing, GEICO is finalizing supplemental damage amount when the repair facility employee returns Monday. Mr. [redacted] is satisfied with the outcome and understands the next steps in the process.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Matthew L. M[redacted]

July 22, 2014
5">                                     ...⇄
                       
VIA EMAIL
 
Anita [redacted]
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
 
Re:      File Number:               [redacted]
            Complainant:               [redacted]
            Claim Number:           [redacted]
 
Dear **. [redacted]:
 
Thank you for your inquiry of July 11, 2014.
 
On April 9, 2014, we learned that a 2010 [redacted] pickup belonging to our policyholder, **. [redacted], had been damaged by [redacted]. **. [redacted]’s vehicle was delivered to [redacted] in [redacted], Kentucky on May 6, 2014 where our adjuster, [redacted], produced a repair estimate in the amount of $2,263.53.  The repair facility completed repairs to **. [redacted]’s vehicle on May 28, 2014.  Unfortunately, the repair time was delayed due to pre-existing damage that the shop corrected prior to repairing the damage caused by this loss.  [redacted], the repair facility, had previously refunded $100.00 of **. [redacted]’s deductible to compensate for the delays. 
 
After receiving your inquiry, we contacted **. [redacted] on July 15, 2014 to inquire about any additional repairs that were still necessary.  **. [redacted] only mentioned his dissatisfaction with a pinstripe on the vehicle that did not exactly match the stripes that were present prior to this loss.  **. [redacted] agreed to accept payment to have the stripe re-applied as a resolution of his concerns.  
 
We sincerely apologize for any inconvenience **. [redacted] experienced during our handling of his claim.  We believe this matter has now been resolved.  Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.
 
Sincerely,
 
 
[redacted]
Assistant Vice President

Geico sent me to collections after 30 days of nonpayment for an arbitrary fee charged for ending services with them. Not only was I not aware of this fee nor do I know how it was calculated, Geico did nothing to try to notify me that it was owed before sending me straight to collections. I do want to mention that when they wanted my business I was contacted repeatedly by the same agent. Where was that agent when they were about to send me to collections over $30? I was a loyal customer for nearly two years, never missed a single payment or even cost them money by filing a claim. I paid the collection agency to clear the debt, and when I reached out to Geico to inquire about the fee I was met with hostility. I asked the company why they didn't try to reach me more than once for payment. Although I wasn't pleased by some fee being charged to me for leaving the company, I would have paid it. The entire time I was their customer they automatically drafted the amount due to them from my account and yet they couldn't do that for this arbitrary charge? Not only did they make no attempt to inform me that I owed this amount, there was zero remorse or willingness to help me clear the credit ding. This feels like retaliation by a large insurance company that is used to taking advantage people. Although the charge was less than $32 dollars, it that equates to a lot more when it drives down my credit score. I will never again do business with Geico.

yes">                                    ...⇄ June 04, 2014
 
[redacted]
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
1411 K St. NW, 10th floor
WashingtonDC20005-3404
 
VIA FACSIMILE: [redacted]
 
RE:                              [redacted]
Insured:                       [redacted]
Policy Number:           [redacted]
NAIC:                        [redacted]-GEICO General
 
Dear [redacted]:
 
Thank you for your recent inquiry dated May 23, 2014.  I welcome the opportunity to respond to **. [redacted]’s automobile insurance policy concerns.
 
Our records indicate GEICO added [redacted] to her insurance policy after confirming he had obtained his permanent driver’s license.  The policy was adjusted to reflect the added exposure effective April 19, 2014.
 
On May 20, 2014, **. [redacted] requested to cancel her insurance policy effective May 8, 2014 as she had obtained other insurance coverage. Her insurance policy was cancelled as requested resulting in a $194.97 refund to her credit/debit card.
 
On June 3, 2014, [redacted] was removed as a driver on her policy to be effective April 19, 2014 resulting in an additional refund of $82.49.
 
[redacted] attempted to contact **. [redacted] on June 3, 2014, however she was unable to reach her.
 
I apologize for **. [redacted]’s frustration and hope this information will assist you in resolving this matter.  If additional information is required, please contact [redacted] at ###-###-#### or via email at [redacted].  Her office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST.
 
Sincerely,
 
[redacted]
AVP, Underwriting

April 7, 2014Dear [redacted]:
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:
In [redacted]’s correspondence to your organization he...

expresses concern he was quoted a lower premium to add a vehicle than what he was charged when he added the car to his policy.GEICO’s records show that [redacted] added a 2011 [redacted] to his automobile policy on March 11, 2014. When he was quoted a six month premium for the vehicle type in question, he was unable to provide the full Vehicle Identification Number (VIN). The vehicle symbol (physical damage and liability rating) is based upon the VIN and therefore only an approximate premium quote can be given. It is GEICO’s expectation to advise the consumer that the premium quote can only be approximate and may be subject to increase/decrease depending upon the VIN and date added. Unfortunately, the call in question was not retained and available for review.
It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. It is the responsibility of the consumer to have all relevant rating information available at the time of the quote in order to receive a precise premium. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.
Very truly yours,Michael S
GEICO’s Executive Office

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]
I am rejecting this response because: My initial complaint was directed to the Corporate Offices of Geico in Washington, DC. and Mr. D[redacted] whom responded, is not in Washington, DC. Again, perfect example how customer issues and concerns are not addressed appropriately. Jack D[redacted] and his co-workers are listed in my initial complaint due to the reasons that I followed Geico's full coverage claim procedure, by acquiring an appraisal report provided by Geico's adjuster Michael O[redacted], and serviced by an authorized body shop. If Geico is authorizing Jack D[redacted] and his affiliates to dictate repair policies once serviced, why wouldn't consumers be provided in writing, any precautions or unauthorized repairs prior to any repair services? Mr.D[redacted] and Geico, this is an illegal act of consumers rights. Should this circumstance be a policy for you to follow, please provide me and the authorized body shop with an original Customer Repair Policy Agreement. In this Agreement, it should state such reason you quoted in the Revdex.com's complaint response, as to why Geico is not covering ALL damageable expenses inflicted by Geico's insured policy holder.Please understand, not only has this matter caused vehicle damages but also emotional damages.
Regards,
[redacted]

They set up a policy for me and said a payment would be drafted from my account and that the next payment would be 2 weeks from that date, the next day they pulled a second payment and then between the many different ppl I talked with daily over a 2 week span, about half the time they said I would be refunded the money they took plus the over draft charge, the other half the time they said they would not refund the money they took or the over draft charge and then said that because the next payment was almost due they would just keep my money.......
They will not even refund my money even though they admitted to me on the phone that it was their mistake. I am now in the hole over $75 because of their mistake.
I have talked with several friends about my problem with GEICO and almost everyone of them had similar problems and just walked away with out trying to get their money because they couldn't get their problems resolved either. Other friends said that the GEICO had almost doubled their policies, because they switched cars.
I have not once heard anything good about GEICO.
On a personal Note, they claim to support the Service Men and Women, and Vet's, they keep telling you Thank You for the service, but they do not care how much you sacrificed for their freedom, when it comes to basically stealing your money. Do your self a Favor and stay clean away from GEICO.
And for those who don't know (I just found out) GEICO is an Acronym for Government Employee Insurance CO. I just thought it was a spin off of the Gecko Lizard name.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Geico Insurance was contacted on August 13th 2014 at 10.35, a voice mail was placed with Michael M[redacted] explaining that I would like him to contact me the same day to set up a time and have him explain why I wasted my time at a dealership that isnt staffed on weekends. 
Again Geico has failed with customer service, checking Voice mail should be the first thing an employee does in the morning/ afternoon in Mr M[redacted]'s case. 
In Regards to not contacting you unti the 11th was due to the manufacturer taking a large amount of time to as the car damage, which is still going on. 
I assume I will hear a response from someone and hope that they actually return calls given to them.
Regards,
[redacted]

April 13, 2016
[redacted]
Revdex.com
1411 S ST NEW 10TH FLOOR
WASHINGTON DC 20005-3404
Claim Number: [redacted]

Insured: [redacted]

Date of Loss: March 23,...

2016
Complainant: [redacted]

File Number: [redacted]

Dear Ms. [redacted]:
We are in receipt of your letter received on April 7, 2016.
We originally inspected Mr. [redacted]’s 2013 [redacted] on March 28, 2016. Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2,254.21.
On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $645.19. This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faring. The damage to the tank and faring were agreed to be repairable with Mr. [redacted]’s repair facility of choice.
Roanoke Valley [redacted] has not requested supplemental payment for the crash bar or faring brackets. We advised Mr. [redacted] if there are any additional damages found with the repairs, GEICO will review the damage. It is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Matt M[redacted]
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC # 22055

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Once again I was never told that this was an approximate estimate by GEICO.  GEICO specifically gave me a code that I had to contact [redacted] with within five days in order to secure my quote price.  I contacted them the same day.  I completely understand the tax is extra added onto the quote.  I received a price from GEICO and contacted [redacted] as instructed.  [redacted] told me that they would get all of my information from GEICO.  I did not assume that I would have to pay a mobile fee after being given the quote directly from GEICO.  In my mind this is a mess up by GEICO.  I love how this blame is being shifted from one company to another when the company that I received the direct quote from will not take responsibility.  Why was I directed toward [redacted] with a quote that doesn't include extras on top of tax.  Once again I am not accepting the response and simply will never accept the response.  I expect my insurance company to be responsible enough to give out pretty accurate quotes.  NOT APPROXIMATE.  If approximate was the case I should have been told that it was approximate and not told to lock in my rate within five days before it expires.
Regards,
[redacted]

Roman">                                   ...⇄ 12, 2014
 
[redacted]
Revdex.com of Metro
Washington DC & Eastern Pennsylvania
1411 K St NW, 10th floor
Washington, DC 20005-3404
RE:                              [redacted]
Insured:                       [redacted]
Policy Number:           [redacted]
NAIC:                        [redacted]-GEICO General
Dear [redacted]:
Thank you for your recent inquiry dated August 21, 2014. I welcome the opportunity to discuss   [redacted]’s concern over the cancellation of his automobile insurance policy. 
[redacted]’s July 18, 2014 renewal paperwork was mailed to his address on July 3, 2014. The installment bill was mailed on July 7, 2014 for an installment due on the renewal date. Please see the attached document. A notice of cancellation was mailed July 21, 2014 which allowed until August 1, 2014 to make the payment. Please see the attached document. Since the renewal payment was not received, the policy cancelled effective the renewal date.
When evaluating the policy to re-start the coverage, GEICO will consider that the vehicle has been in a lapse of insurance from July 18, 2014 to the present date. Also considered is the November 12, 2013 accident involving [redacted]. 
Proper notification was provided to [redacted] prior to the cancellation of the policy.
I hope this information will assist you in resolving this matter.  If additional information is required, please contact Terry B[redacted] at ###-###-#### or via email at [redacted]. 
Sincerely,
John *. L[redacted]
AVP Underwriting
cc: file

We have received your...

letter requesting assistance on behalf of [redacted]. We welcome the opportunity to respond to her concerns and apologize for any inconvenience this has caused her.
[redacted] reported the claim to us on October 15, 2015. At that time we told Ms. [redacted] we did not believe she had any responsibility in this accident because the other driver involved ran a red light, entered the intersection, and collided into her vehicle. The initial adjuster reviewed the coverage available on her policy and explained to her that she did not have Collision Coverage on her policy. He offered to transfer her call to the at-faulty party’s insurance company, [redacted], so she could report the claim and have her damages handled directly with them.
Since [redacted] does not have Collision Coverage, we are unable to legally pursue [redacted] Insurance Company or their insured directly for her damages. We are, however, able to follow up with [redacted] Insurance for status updates which we have done multiple times. Claims Supervisor Jonathan C[redacted] called [redacted] and left a voice mail with their adjuster’s Manager [redacted] on October 22, 2015. In his message, he explained [redacted]’s situation and offered witness information which may move their investigation towards resolution. He also asked what their next steps were, and requested a call back to discuss the claim.
[redacted]’s damages are still unresolved as of the date of this letter. We understand she is frustrated with [redacted]’s investigation and their inability to resolve their claim, and that she is disappointed with us because she feels like we are not doing enough to be an advocate for her to get this matter expedited and resolved.
Supervisor Jonathan C[redacted] has called Ms. [redacted], provided her with a claim status update, and explained he would call Ms. [redacted] back after he is able to discuss the claim with [redacted]’s Manager, [redacted]. Although we are legally unable to pursue recovery of her damages, we are able to continue to reach out to [redacted] Insurance and be an advocate for [redacted].
I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact Claims Supervisor, Jonathan C[redacted], at ###-###-####, extension 3312.
Sincerely,
Martha F[redacted] Regional Vice President
Government Employees Insurance Company NAIC: 22063
MF/jc/jp

June 27,2014Dear [redacted]:Thank you for your letter of inquiry dated June 22,2014,This loss was reported to us June 21,2014 by [redacted]. **. [redacted] advised that on June 21,2014 she struck debris in the road causing damage to her vehicle. When we spoke with **....

[redacted] on June 21,2014 she indicated that she was unsure if she was going to be filing for her damages. We spoke with **. [redacted] again on the same day and she advised that she wanted to file for her damages, have the vehicle inspected and repaired all on the same day, We set up an appointment for an inspection and repairs for the next business day, **. [redacted]’s estimate indicated there would be a three day repair time and would not be repairable on the same day.**. [redacted] requested a rental vehicle while her vehicle was being repaired but, as per her policy contract, she did not carry rental coverage at the time of the loss. She also requested that we cover her out of pocket expenses for food and hotel. There is no coverage for these expenses under **. [redacted]’s Family Auto Policy contract..We attempted to contact **. [redacted] to discuss her concerns on June 27,2014 and a voicemail was left. At the time of this response we have not yet received a return call from **, [redacted].If any additional information is needed, please contact [redacted], Liability Director at ###-###-####, extension: [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept the fact that GEICO's notifications are in compliance with the laws of the State of Texas.
Regards,
[redacted]

July 23, 2014
0in 0in 0pt" class="MsoNoSpacing"> 
Revdex.com
Attn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C.  20005-3404
 
 
Re:       [redacted]
            Case No. [redacted]
 
 
Dear [redacted]:
 
This is in response to your correspondence received in our Washington, D.C. Executive Offices.  It was referred to the Dallas, TX Regional Office for a reply.
 
On April 17, 2014, GEICO sent [redacted]s’ automobile policy renewal, effective May 19, 2014 through November 19, 2014 (copy enclosed). 
 
The policy is on the Family Auto Policy Contact, form number [redacted], which covers household family members.  See page 3, “Definitions Section,” number 4, and page 4, “Section I Liability Coverage,” “Insuring Agreement,” and page 4, “Definitions” 1.a. and 1.b. (copy enclosed).
 
On July 20, 2014, [redacted]s called for a quote to add her daughter, [redacted], as an active driver to the policy as [redacted] had an active driver’s license and would regularly operate the vehicle.
 
The Customer Service Department advised [redacted]s since [redacted] holds a valid unrestricted Texas driver’s license, is a household resident relative, is a primary operator of the vehicle, and does not have her own automobile insurance, she would need to be added to the policy.
 
[redacted]s then requested [redacted] be removed from the policy.  The Customer Service Representative advised [redacted]s if she wanted to remove her daughter from the policy, she would need to sign a Named Driver Exclusion.   Per [redacted]s request, the Named Driver Exclusion was mailed and emailed to her.  The signed Named Driver Exclusion was received and [redacted] was excluded from liability effective July 22, 2014. 
  
The decision stands for [redacted] to be excluded from this policy.  If [redacted] would like a GEICO policy, she may contact the Sales Department at ###-###-####.
 
If you need additional information please contact Jerry M[redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].
 
Sincerely,
 
 
 
Greg J[redacted]
Assistant Vice President
 
Enclosures
 
Cc:       [redacted]
            [redacted]
            [redacted]  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:         [redacted] is the only company I have ever  taken my truck to, why would I take my truck anywhere  else to be painted   when I have insurance.  I' am sure this is not the first complaint you have received against This company.  I had a stripe put on the left side because [redacted] had put a stripe on the right side," no"  I 'am not satisfied the paint on the right side continue to flake and peel off.  it look terrible this is cruelty to a senior citizen  the only thing I did wrong was taking my truck to [redacted] paint and body.
Regards,
[redacted]

July 28, 2014
Dear [redacted]:
Thank you for your July 23, 2014 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.
A review of [redacted]’s policy shows the policy has been rated in New York State since...

its inception in 2004 until June of 2014. We have no record that [redacted] ever told us, prior to June of this year, that she lived in Pennsylvania. Also, we have no record we have ever sent her any paperwork or an insurance ID card showing Pennsylvania coverage prior to June of this year. If [redacted] can provide paperwork or an ID card(s) from GEICO showing otherwise, we will be happy to review it. Our records also show the same phone number listed on her policy, and in this complaint, is a New York phone number. Her driver’s license of record is the same active New York license she provided when she purchased the policy, and we have no record of her ever having a Pennsylvania driver’s license. It would be contrary to Pennsylvania statute(s) to live in Pennsylvania since 2008 and maintain a New York driver’s license, as Pennsylvania requires you to get a Pennsylvania Driver’s license within thirty days of moving into the state. Based on the information in our records, that was provided by [redacted], her policy has always been rated correctly. Therefore, we have never overcharged her and we do not owe her a credit/refund.I hope this information has been helpful. Please contact my associate, Mel D[redacted], at ###-###-####, extension [redacted], if you have further questions regarding this matter.Sincerely,Carole C.
Policyholder Relations Supervisor GEICO Insurance Companies

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   I call on 5/8/14 at 9:11 am  nothing is going on . I spoke to [redacted]  about this. That payment is still 377.70 and no  adjustment has been made . This  is what I am dealing with Geico employees not telling the true .  Also this matter  was not done quickly at all. I call several time  and many days to get this adjusted and they refuse to fix the problem. I am dealing  with Geico  people
being rude and hanging up on me including [redacted].  As I stated [redacted]
refuse to adjust this and he refuse to  fix the problem and hang up on
and told me to call Customer service to regarding this matter. [redacted]
refuse to adjust anything till I  wrote this letter to Revdex.com to
get it done. He ask what I want and told him several times what I want
and he said that cant be done.As stated what needs to be done1) Customer service should courtesy and help them  with all matters at hand 2) Ex. Office people should more professional  and deal with matter  that at hand that   Customer cant  resolve. Dont  tell Customer to call Customer service with this problem.It doesnt look good for name brand. When I call customer service and they cant fix the problem I expect when I call office the executive office that call resolve the issue at hand not sending it back to customer serviceSo as we stand no adjustment has been made and no notes about this on my account    Regards,
[redacted]