GEICO Reviews (%countItem)
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Address: 5260 Western Ave, Chevy Chase, Maryland, United States, 20815
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Had a claim about a year ago, filing the claim and getting the vehicle towed was easy. Thankfully the Geico collision center was close to my accident site so I didn’t have to deal with moving the vehicle.
The claims process was fairly easy, I would give it 5 stars but I had to call several times to get them to disburse the fund to my lienholder because it seems the claims rep forgot to do so. Overall I’ve been satisfied with the claims process as well as the client service.
My husband was rear-ended by someone who had Geico Insurance. When the adjuster called to set up an appointment for an estimate, they would not work with us on time or location. They said we had to use their body shop. Ok, but when we went to schedule an appointment, the only times they have for MONTHS are Wednesdays from 8:30-11:30 a.m. I'm sorry, but we both work full time! Guess we will be going with our own insurance, who will then get their money from Geico, but this is BS. You might save more on car insurance, but the customer service SUCKS.
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I have been an almost a lifelong client of Geico. For over 20 years I had nothing but admiration for the company. I felt a sense of loyalty to it. When it was time to renew our auto insurance, I would always check with competitors, but I always chose them even when they were not the best price. That all changed on November 2019. When it was time to renew, we had to add our 17 year old son to the policy. I called Geico and got a quote from them. The price change was astronomically high in comparison to its competitors. Over 50% in price. I pleaded with them to match the quote we were getting from the competition, and for the first time ever, the salespeople were pushy and nonchalant, telling me that those quotes were impossible. I immediately told them that I sorry not to continue business with them, and told them I would get a quote from them the next time the policy had to be re-upped. I thought my business with them was done. However, a month after the policy had expired, I got a threatening letter saying that I had an outstanding balance, and it needed to be paid immediately. When I called to inquire about it, I was told that they had retroactively added my son to the policy as of the day of the quote. When I asked why I was not told about it, they told me that they did not have to tell me, and that it was the law. When I still explained the unfairness of the change to my policy, and that I should have at least been verbally notified when I was getting the quote, the answer was: "you were cancelling anyway". It's as if I am being penalized for canceling the policy. After repeated calls, I get the same response, that its the law to add underage kids, even if they don't have a driver's license, driving permit, or even if they are visiting. If I was told that this change was to be done, I would have cancelled immediately and gone with the competition that very second.
February 20, 2020
Dear ***,
We received your correspondence, regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested.
The morning of November 7, 2019, the consumer went online. The request we received was to add the driver to the policy, not as a quote. We processed the request which increased the premium. We sent a confirmation by e-mail on November 7, 2019, indicating the driver had been added to the policy. That afternoon the consumer made an online request to remove the driver. We advised documentation confirming the driver had other insurance would be required to remove them from the policy.
The consumer allowed the policy to expire effective November 22, 2019. A balance of $127.45 remained for insuring the driver from November 8, 2019, to the policy expiration.
The consumer contacted us by phone on January 7, 2020, regarding the balance of the policy. We advised of the balance owed due to adding the driver to the policy.
We spoke to the consumer on February 20, 2020. He advised he thought he had requested a quote and did not see the e-mail confirmations we sent. As an exception, we are treating the driver request as a quote which would have given the consumer 15 days to provide documentation showing the driver had other insurance before he was added to the policy.
We trust this information is sufficient to allow you to close your file. Please call Christy H, Complaint Underwriter, at , if you have any further questions.
Very Truly Yours,
Heather M. Assistant Vice President Underwriting
If I could give zero stars I would. I was in an accident and filed a claim. I have a $250 allowance for lyft or taxis or rental cars after an accident. It has been 5 months and GEICO still hasn't paid. I emailed and called numerous times, and they didn't respond to me for almost 3 months. Their customer service is horrendous. Stay away. I will be switching to Progressive which my sister uses.
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they are horrible, they took two of my premium payments and then cancelled my insurance without me knowing
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ON 1/3/2020 @ 07:38AM I CALLED INTO GEICO FROM THE MOBILE APP ADVISING THEM THAT I WOULD NOT BE ABLE TO MAKE MY PAYMENT OF 284.00 AS REQUIRED SO I INQUIRED ABOUT A LATE PAYMENT ARRANGEMENT ON 1/3/2020. I SPOKE TO A MALE GEICO REP AND ADVISED THAT THERE WAS A DEATH IN MY FAMILY AND I COULDNT PAY UNTIL I GOT PAID ON JAN 24 2020. I ASKED SPECIFICALLY TO UN-ENROLL ME FROM THE AUTO PAYMENT SO THAT THE AMT OF 847.41 WONT GO THRU, HE STATES THE ONLY REASON IT IS THAT HIGH BECAUSE OF NOT BEING RNROLLED INTO THE AUTO PAY. HE ADVISED IT WOULD STOP THE PAYMENY, I WILL GET A CANCELLATION NOTICE AND THAT ON JAN 24TH (MY PAYDAY) I NEED TO CALL IN AND PAY. I ADVISED I WILL CALL BACK AND PAY 288.0 AND SET UP A PAYMENT ARRANGMENT ON THE REST DUE TO NOT WORKING FOR A FAMILY DEATH. HE STATE THAT HE MADE NOTATION IN THE ACCT AND IT WONT BE AN ISSUE AND THAT I STILL WILL REC'VD A CANCELLATION NOTICE AND JUST MAKE SURE I CALL BACK IN AND PAY THE 288.00 AND RE-ENROLL BACK INTO AUTO PAY SO THAT "847.41" WILL BE AT A LESSER AMOUNT.
I CALLED IN TODAY 1/24/2020 ANS SPOKE TO 2 FEMALE GEICO REPS AND THEY ADVISED ME THAT THEY SEE NO NOTATION OF A CALL ON MY ACCT STATING THAT AND REFUSED TO HONOR MY PAYMENT. I PULLED UP MY PHONE RECORD AND IT SHOWS I CALLED THRU THE MOBILE APP ON 1/3/2020 @ 7:38AM SO FOR THESE TWO LADIES TO ADVISE ME I DIDNT CALL AND REFUSED TO TAKE MY PAYMENT WAS WRONG! THEY DEMANDED AN AMOUNT OVER $500 WHEN I EXPLAINED TWO TIMES THE CONVERSATION ON 1/3/2020. THEY STATE THEY HAVE NO RECORD BUT I CALL FROM THE GEICO MOBILE APP!! IVE NEVER HAD A PROBLEM WITH THEM UNTIL NOW, IVE BEEN A CUSTOMER FOR YEARS AND FOR THEM TO TELL ME THEY WILL NOT TAKE MY PAYMENT AND NOT HONOR WHAT THE MALE GEICO REP STATED ON 1/3/2020 IS WRONG WHEN IM CALLING IN TO MAKE PAYMENT AND CATCH UP BEFORE IT GETS CANCELLED. I ASKED TO SPK TO MANAGER, SAID NOONE THERE AT THE TIME I CALLED I ADVISED I WILL FILE A COMPLAINT.
February 7, 2020
Dear ***,
We received your correspondence, regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested.
Our insured was co-insured on another policy and advised she and the co-insured were no longer together. A new policy was created for our insured on October 13, 2019, with the due dates of the 13th of each month. Normally, a payment would be needed when the policy started; however, we provided our insured an extension to October 27, 2019. Our insured scheduled a payment for the due date and agreed to enroll in automatic payments to meet the payment plan requirements.
Our insured purchased a new vehicle on October 17, 2019, which caused an increase to her policy. As her October payment was already scheduled, the remaining payments were readjusted.
Our insured contacted us on October 25, 2019, and requested we stop the scheduled payment and automatic payment enrollment as she was unable to make a payment that date. We stopped payment and sent a cancellation notice providing our insured more time to make the payment. Our insured made the October payment on November 15, 2019, and we voided the cancellation.
We sent an invoice for the November bill that normally would have been due on November 13, 2019, providing our insured until November 30, 2019, to make the payment. Our insured did not make the payment by the due date and a cancellation notice was sent providing until December 13, 2019, to make a payment. Our insured made the payment on December 13, 2019, and we voided the cancellation.
As our insured did not met the payment plan requirement of being enrolled automatic payments, the payment plane was changed. The new payment plan required the policy be paid ahead a month as we could not guarantee a payment by the due date. This resulted in our insured receiving a bill in the amount of $847.41, the equivalent of her December 13, 2019; January 13, 2020; and February 13, 2020, invoices. The due date was January 11, 2020.
A payment was not received by January 11, 2020. A cancellation notice was sent providing our insured until January 24, 2020, to make a payment. Our insured went online on January 21, 2020, and adjusted her deductible causing another increase to her policy.
Our insured contacted us on January 24, 2020, stating she had contacted us on January 3, 2020, regarding a payment exception to make a partial payment of $255.00 on January 24, 2020. Unfortunately, documentation regarding a payment exception was not on the policy. We . explained that we needed the equivalent of the prior December and January payments to void the cancellation. Our insured explained her extenuating circumstances to our supervisor and requested an exception which the supervisor approved to accept a payment of $288.48 and void the cancellation.
Another cancellation notice was sent to our insured on January 29, 2020, as her policy was only paid to January 12, 2020. The invoice advised our insured that an amount of $558.93, the remaining balance of the prior cancellation notice, was due by February 9, 2020.
Our insured contacted us on February 7, 2020, regarding the notice and questioned the amount requested. We advised we would accept a partial amount of $416.52 which would pay her until the end of February; however, the rest would need to be paid at that time. Our insured was upset as she was unable to pay that amount and did not want the policy to cancel.
We spoke to our insured on February 8, 2020. She advised she could only pay $300.00 before the cancellation date and would pay the remaining balance in a week. We made the exception to allow her to make the partial payment and voided the cancellation with the understanding that she would make the remainder of the bill by February 16, 2020, and the rest of the policy balance would be paid before her April 13, 2020, renewal as the first payment for the renewal would be due at that time.
We trust this information is sufficient to allow you to close your file. Please call Christy H, Complaint Underwriter, at , if you have any further questions.
Very Truly Yours,
Heather M.Assistant Vice President Underwriting
Crooks
I paid $400+ for insurance in NYC (I was a first time driver, insurance in NY is notoriously expensive, and this is then cheapest I could get, so I went for it)
When another person hit my car, they would not get in touch with the police dept for the incident report, asked me to do it (I said no, that's their job/what I'm paying them for), and they denied to file a claim
Of course I dropped them as an insurance provider after this
Their ridiculous commercials that don't advertise a product or service sums them up
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Cancelled commercial ride share policy effective December 31st but initiated This change with Agent December 17th, 2019. Both regular Geico and commercial Geico agents assured smooth transaction to a new regular Geico policy (not same company division), and that my debit card would not be billed any more for commercial side debits. Commercial account was closed 12/31/19 and deleted online By agent and I confirmed closed account January 2nd, 2020. January 20th, I checked my bank account for balance to make a car payment to lender and saw a (fraudulent) debit by Geico commercial for the full new Commercial policy amount of $256. Upon calling Geico On 01/20, they reported it was simple billing error (despite account being deleted and debit card no longer authorized) and would refund by next business day. On 01/21 evening, still no refund pending. Called Geico and again they reassured me deposit debit being reversed-but now give it 5-7 days; Geico Agent given warning this would be fraud and handled legally if not immediately corrected. After fierce debate, supervisor advised it would be within next 24 hours as “pending“ in my bank For sure. Today, 01/22–still not pending as refund in bank and car payment now late. Geico commercial billing Agents now refusing to send receipt of fraudulent transaction by email or why it was “erroneously“ debited to show my debtor why I’m late for car loan. They also refused to send receipt or info on when refund was going to be made exactly. I filed unlawful/wire fraud claim with bank, since this isn’t first time insurance companies have done this to Me & others (think $$$ over thousands of customers being defrauded over 3-4 weeks of holding bank funds).
February 12, 2020
To Whom It May Concern:
This letter is in response to the customer complaint received on 1/31/2019. As a result of the complaint, we have completed a review of the policy.
On 12/30/2019, our insured called in to our customer service department to cancel his Commercial Auto policy. The cancellation was processed on his current policy effective 12/31/2019. However, the renewal was not cancelled resulting in a payment for t $255.76 to automatically draft on 01/20/2020. We apologize for the inconvenience this has caused and can assure that this has been corrected and the appropriate refunds have been issued to the insureds credit card on file. We have included a copy of our billing to support the issuance of refunds. Additionally, all of the insureds payment methods have been deleted from our system.
Should you have any additional questions or concerns, please contact my associate Brandy B at during the hours of 9:30 A.M. and 5:30 P.M. Eastern Standard Time. Sincerely, Othello P.
Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The Apology noted is accepted and all has been resolved with the debit transaction. Hopefully, the CSR I spoke with in January will be better trained to make supervisors aware of the immediate action needed to avoid this confusion with delays in refunds again.
Warm Regards
Geico is a joke! My daughter has paid monthly insurance premiums on time for six years, without a single wreck claim. She recently hit a pole, while logged into a driver app, but did not have anyone in the car. Geico has denied heather claim. There is $3000.00 in damage and she might as well not had insurance. She is a single mom and works as a high school teacher full time. When she has time she works with extra jobs to get ahead. I’m blown away by this company! They have figured out legally how to get out of paying claims. This should be a crime. So unjust!
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Alex H, Auto Damage Adjuster, is completely incompetent in his position. He is never available unless I call back to back like a crazy person. He gives no direct answers, he just says what he wants and expects me to be okay with that. He is not detailed IN THE LEAST! He has sent my payment to the wrong address which very well could have been prevented. He had me drive 45 minutes to a place to get an estimate for my damages only for them to say they can only take pictures because ALEX did not tell me that I would have e to leave my car there. He does not care about inconveniencing me and is very nonchalant. Very dissatisfied with Geico.
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I was waiting to learn what I owed Geico for an accident and instead they sent the claim to a known scam artist collection agency. No one from Geico ever contacted me to let me know what I owed, nor could they produce any actual documentation, and my credit was immediately affected. Even a Geico employee said "officially no comment, but uhhhh..." Cannot believe how corrupt Geico is.
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Car door dinged truck caused by wind. They put as collision. Now my 20 yrs accident free is gone. Had full coverage. They refused to put as comprehensive. Changed insurance. DO NOT USE geico.
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Geico is a nightmare!!! Was given the run-around by 3 different people in customer service. They start out telling you to get documentation and than your claim will be reviewed. Than they come at you with well we need to do a recorded interview and after that we can make a decision. Than after the recorded interview, they come at you with, well we need more documentation and also we need to do an in person interview. After this it was clear they never intended to even consider my claim they just kept putting up obstacles until I would get so frustrated that I would cancel my claim. I swear the whole thing was planned! Why else would they continue to have you run around and get documentation that their own department has? The joke is on us folks. DO NOT GET GEICO! They are the worst company on the planet. I am going to email their President and let him know what a joke and nightmare their company is!!
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I had a claim with them and they wouldn’t cover it. Hit and run and since I had a previous insurance they wanted all this information from them before proceeding and when I gave them it, no response for weeks and still waiting. Thinking about going back to Erie. They are way better than this.
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this company has severely harrassed me the past 16 years.
As it is the last day of this decade, I refuse it from this point
on. This is the truth, and I literally don't care who knows
it or believes me. #callingyouout
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Geez I wish I would have read these before switching to geico. I’m so angry and frustrated with these people. My son had an accident 1 month ago, my car is still at the tow yard and has not even been looked by anyone yet. They keep coming up with more proof that the accident happened. It happened the day after I switched to them and They are REALLy trying to get out of paying!! I’m glad this is my second car or I wouldn’t have a job cuz I cldnt get there. HELP !!! Idk how to speed this up. I’m getting soooo frustrated !!
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I was with Geico for three years, no accidents, no missed payments, clean driving record, no problems.
My checking account was compromised, and I had to close it. I did not update my checking account and so the ACH was returned.
Called Geico and asked if it could be credited. The answer was no, and I canceled my insurance with Geico. Geico sends me emails and letters asking me to come back, asking how can they earn my business.
Had a great talk with Matt a call center supervisor. He explained Geico incurred a $20 dollar fee for a returned ACH. I am obligated to pay Geico back did that. I explained Geico made $3060 less the $20, leaving a $3040 profit.
It boiled to this, Geico can forgive a first accident if I get into one. Geico can not forgive a $20 mistake that I did not intend to make. I also filed a complaint with the Revdex.com and Geico has not replied to the complaint.
It’s all very clear, $20 means more to Geico than I do. They dropped me and my business over this situation. I will be paying $75 more with Progressive, and Progressive laughed at this when I told them why I was switching, wow $20 bucks. Don’t spend it all in one place Geico, you need it more than me.
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They hit my car on 11-26-2019, it was the other person's fault, since then I asked to have my car repaired at *** body shop, on 12-09-2019 the body shop finished estimating the damage and was a too high to repair, I figured it would be a total loss, but my insurance only informed me that it was a total loss on 12-20-2019, so they started charging me $ 678.33 saying there was this bill to pay on the body shop, I contacted the body shop and there was no bill, so they started saying it was on the total loss bill, which is their responsibility, but he couldn't cover it and they threatened me on 12-24 saying "me authorize to deduct from your balance sheet or you will be charged for storage from tomorrow! " I informed that I could not pay, all this being just wanted my car repaired and I'm leaving with a debt of over $ 5,000.00 and it was not my fault the accident, if they had not hit me would be without debt and driving my car.
January 22, 2020
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: File Number: ***
Dear ***,
We received your correspondence dated January 14, 2020. We have not included any personal identifying information in our response as you requested.
On November 26, 2019, we learned that a vehicle belonging to our policyholder sustained damage during a collision. On December 2, 2019, we inspected our policyholder’s vehicle and prepared an estimate of visible damage. On December 9, 2019, *** Body Shop, our policyholder’s repair facility of choice, contacted us to request a supplemental inspection which we completed on December 12, 2019. During the inspection, we found additional damage that caused the vehicle to become a total loss. We obtained a market value for the vehicle which we relayed to our policyholder.
*** Body Shop generated several charges that were unnecessary and exceeded the prevailing competitive rate for the local market. We attempted to negotiate the charges with the repair facility and were not successful. We informed our policyholder that we would need to deduct the unnecessary charges in the amount of $678.33 from his total loss settlement. Our policyholder disagreed. Carl C, Auto Damage Supervisor, reviewed our policyholder’s claim and explained that we would be unable to pay the excessive fees since they exceeded the limit of liability provided for in his policy contract.
Our policyholder eventually accepted our total loss valuation amount. Unfortunately, during the processing of payment, one of our associates inadvertently neglected to deduct the unnecessary charges from the settlement. Because of this error, we paid the full value of the claim and made payment to *** for the unreasonable charges. This error occurred on January 13, 2020.
Upon receiving this complaint, Mike L, Auto Damage Manager, contacted our policyholder to acknowledge his concerns and explained that we had issued full payment. We sincerely regret any inconvenience our policyholder may have experienced during our handling of his claim. As noted above, we did not withhold the fees charged by his repair facility. We believe this matter is resolved.
If we can be of any further assistance, please contact Gail M, via phone at , via fax at , or via e-mail at ***@geico.com.
Sincerely,
Carl *. T
Assistant Vice President
good morning
again the information is not true, the claim amount never exceeded my policy limit, it had a policy of 100/300/100, the value of 678 would be for the simple fact of choosing the body shop, that it is clear in the emails and calls I have to prove what I say, these $ 678 were not deducted from my values because I spoke to the body shop and asked for their help, so they gave me a discount so that I would not be harmed by insurance, at all times the insurance always said: “we will pay this, if you don’t accept, you know that we won’t pay for storage of the car and that will be your responsibility!” always threatening me saying that I would be in debt at the body shop, and as I said from the beginning I have emails and calls that prove all this nonsense! the only truth was the call to say they did not discount the $ 678 on January 13
I am complaining today because my policy was doubled because I was late on my payment. I can understand that a fee of being late my be a necessity at times when payments are not made on time. In fact I have no problem with paying a late fee. However, doubling someones bill for the next year is not only ridiculous, it's criminal. Akin to highway robbery!
I understand that I made a mistake by not paying on time and allowing my policy to lapse for no more than two weeks. It's the holidays, and winter. Heating costs and other bills tend to creep up on people and sometime they fall on hard times. We've had our payment direct debitied from our account and try our best to pay our bills on time. No one is perfect and sometimes life happens.
I will say your customer service agents were very friendly and did their best to explain why my bill is now doubled. I had no choice but to reinstate my policy because I frankly don't want to drive around without coverage. I will be switching to a new company at the end of January. I can not see it fit to pay double the amount I was paying, due to one mistake. This company needs to consider its policies, as it is sure to lose a lot of customers!
I never file complaints, but this just made my blood boil.
January 23, 2020
Dear ***:This will acknowledge receipt
of your request regarding the above named insured’s private passenger
automobile policy. In ***’s correspondence
to your organization she expresses concern regarding an increase in her policy
premium upon reissuance of the policy. She has requested that GEICO
refund her the difference in premium she paid upon reissue due to the increase
in premium.GEICO’s records show that a
notice of cancellation for non payment of premium was sent to *** on
November 26, 2019 advising that a payment of $118.70 was due by December 12,
2019 to avoid policy cancellation. No payment was received and the policy
cancelled for non payment on December 12, 2019. This left a balance of
$89.14 due for coverage provided to Ms. New to the date of cancellation.On December 27, 2019, *** called into GEICO’s Customer Service Department where she made a payment
for the outstanding balance of $89.14. After
she made a payment for the balance, she was offered a quote to reissue the
policy. Based on multiple risk factors taken into consideration per
GEICO’s filed and approved reissue guidelines, it was determined that ***
no longer qualified for company risk placement within GEICO Company and was
offered a quote within GEICO Indemnity Company with an increase in six month
premium from $682.20 to $1,110.70. The number of reissues was one of the
risk factors that was taken into consideration and was less favorable, resulting
in the change in company/risk placement. *** accepted GEICO’s offer
of reissue and made a payment of $190.12 to bind the policy. The policy
was reissued with a lapse in coverage to be effective December 28, 2019.It is GEICO’s position that
all proper procedures have been followed in the handling of the policy in
question. While we understand ***’s concern regarding the increase
in premium upon reissue, GEICO maintains that the increase in premium is
accurate per all filed and approved underwriting/rating rules and guidelines by
the Maine Department of Professional & Financial Regulation Bureau of
Insurance. If you have any questions, or
if GEICO can be of any further service in this matter, please contact Barbara
Johnston of GEICO’s Executive Office at .Sincerely,Timothy LAssistant Vice President of
Underwriting
Worst experience I’ve ever had with an insurance company. The only reason I decided to go with Geico was because they were cheap. I wasn’t with them for a long time. I ended up sliding on ice and hitting a wall. I contacted Geico and the Adjuster checked out my car and determined the damage was fresh. Geico decides to put an investigator on my case who then asked me for the tow company’s information, the person that picked me up, the location of the accident, my co workers numbers, neighbors numbers, my boss numbers and all of this I provided. He asked this to determine if the car had previous damage before the accident. I was told after this they can start on my car. Then he tells me he will email me forms to sign. I receive the email and it’s a consent for my cell phone tower records and my car infotainment information which I thought was ridiculous after almost two months dealing with this and no rental provided he sends this?! I asked for his boss and the boss says I need to comply. I was furious and decided I won’t deal with a company that treats a customer in a way as if he’s a criminal. They acted as if they didn’t want to pay for the damage or was looking for a reason not to. I ended up losing my job. I live an hour away from my job. The gas plus paying paying for a rental out of picked out me in a bad position. Not only that but this investigator coming to my job asking if there are cameras around and asking my boss and co workers questions. The damage done to my car was around $7000. Since then I’ve fixed a few things on my car. I would never recommend this horrible insurance company.
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