General Nutrition Corp

We had our customer service representative [redacted] contact you regarding your issues Mr [redacted] has sent you a new giftcard in the amount of $to resolve the dispute and has offered you 25% off her next GNC.com purchase order to continue your relationship with GNC Thank you for contacting the Revdex.com, we apprecaite all of your input to our company.Live Well,GNC Legal

Dear Revdex.com:GNC has contacted GNC.com and they have resolved the issue by reshipping the order to the correct address. GNC.com has also emailed the customer to inform her of the reship and provided guidance on how to avoid and address error in the future. If there are any issues
please contact GNC Customer Service.Live Well,GNC Legal

Dear GNC Customer:We are sorry to learn of your issues with your GNC.com order On February 2, 2015, Timothy ***, head of our GNC.com customer service team informed you that you entered an old address at the checkout Mr*** advised you that you needed to retrieve the package
from that address or contact the freight company GNC takes no responsibility for the incorrect information you provided We hope you were able to retrieve your package and everything has been settled.Live Well,GNC Legal Department

Case #: Date Filed: 12/2/2014Dear GNC Customer:We are sorry to learn of the issues you had when taking the GNC Triflex supplements We have noted that you had an issue in our database for adverse events, but more importantly we are glad to hear you are better We always
recommend speaking with your PCP before incorporating supplements in your diet.If this issue is still persisting please contact our Risk Management Department to speak to someone about your issues and concerns.Live Well,GNC Legal Department

We have tried reaching out to you to play a new order. We would like to match the $price. An email has also been sent with the same information. Please contact *** *** at ###-###-####.We appreciate you being a loyal GNC customer, thank you for contacting the Revdex.com.Live
Well,GNC Legal Department

We are sorry to hear about the issue you had with the person you spoke to in customer service On February 9, 2015, Mr*** *** advised that the credit will be issued to you. We have defended the claims against our products in multiple press releases, and we stand behind our
products.Live Well,GNC Legal Department

Thank you for voicing your concerns to the Revdex.com regarding our business. Our affiliates at GNC.com have been trying to contact you to resolve the issue, however no one can get in touch with you. Please contact our customer service representative *** *** at ###-###-#### in order to
resolve your issues. GNC outsources GNC.com to an eBay affiliate and they are the only ones that can help resolve your problem. Live Well,GNC Legal

I have contacted our Customer Service Department and they are not showing any record of you or the person from Visa calling. We have just opened an investigation file on this matter but we need more information
Were you calling the store or GNC corporate? Sometimes this information
does not make it up the latter to the appropriate people
We would like to right this situation. Please call ###-###-#### and speak to a representative
Live Well,
GNC Legal

Thank you for taking the time to contact GNC. Please accept our
apology for the unsatisfactory customer service that you received while
shopping in our store. We have reported this incident to the Regional Manager
who oversees the location. The Regional Manager treats these incidents...

very
seriously and will address the issue.
Again, we apologize for the incident, and would like to send you
a GNC in-store coupon that can be used to purchase any of our quality
nutritional products. Please reply to this email with your mailing address, and
we'll be happy to send you a coupon in the mail.
Please know that you are welcome to return the product for a
full refund or exchange if it was purchased within the last 30 days and you
have a valid sales receipt. In the absence of the sales receipt, an exchange
will be offered on any GNC brand product based on the lowest sale price within
the last 60 days.
For more information on our Return Policy, please refer to our website.
If you have any more questions or comments, please do not
hesitate to reply to this email or call our Customer Service Department
toll-free at ###-###-####.
Again, thank you for bringing this to our attention. We can only
correct problems when we are aware of them, and customers like you who bring
their experiences to our attention are important to helping us improve our
customers’ experiences. We look forward to being able to serve you again in the
future.
GNC Customer Service
Live Well

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Mr. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  We have done some research into Mr. [redacted] complaint, and found that order number [redacted] was purchased at the quantity 6 for $60.00, lowered by the representative from the original price of $90.00.  The order was placed as one sale ended and the other began. The first sale of the day was 2 for $30 and the second sale was a BOGO at $22 per pair. Mrs. [redacted] (who purchased the products) was charged $6.00 less by GNC using the closest possible promo we have to match the price without charging the customer more than they should have paid. Mr. and Mrs. [redacted] have been refunded, and GNC’s Customer Service representatives have left voice mailings for both, and we hope for a contact back from both parties to meet their needs and to help make their experience with GNC run more smoothly for their next orderings.    Live Well GNC Legal Department

Dear Revdex.com,
We understand Mr. Rodriguez's concerns about the length of time it took to respond.  The GNC Legal Department has one individual answering all Revdex.com claims.  Unfortunately, this person had a medical emergency and was out of the office.  We sincerely apologize for the hardship this caused Mr. Rodriguez.  We appreciate him as a customer and as a person, and we hope that the relationship between him and our company can be repaired.
Live Well,
GNC Legal Department

Dear Revdex.com:Our affiliates at [redacted] (GNC Online) have contacted the customer.  They have not received their refund because the order was placed in a franchise store and the customer must return to that store in order to receive their refund.  A letter was sent from our office on 2/18 to the...

customer.  We hope this helps the customer in getting their refund back.Live Well,GNC Legal Department

A return credit was processed in the amount of $98.70 on 12/1. Shipping was credited on 12/4 in the amount of $4.99 Customer was credited manually in the amount of $14.56 on 12/14 which was the remaining balance. This order was credited in full.

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. O’Connor for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  However, GNC Customer Service has placed a call to the customer and reached a voicemail. In the voicemail, they have asked her to contact them directly so that I may work with her to resolve her concerns.  They will update our department once they have the opportunity to speak with Ms. [redacted] Live Well GNC Legal Department

We are waiting for confirmation from Accounts Payable that the check we sent was cashed.  I see a check request was submitted for the $25.00 on 1/28/2015 to this customer.Live Well,GNC Legal Department

Dear Revdex.com,
GNC prides itself in customer service and we apologize for any issues the customer had during his purchase.  The customer has already been credited for the order, in hopes to appease the customer and resolve the issue.  Customer Service team members have processed a reship for...

the product as the customer was promised.  Customer Service has called an emailed the customer to advise of their actions.
We appreciate the customers patience in this matter,
Live Well,
GNC Legal Department

General
Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed
with your agency by [redacted].  GNC
Customer Service would like to extend its sincere apology to Ms. [redacted] for
any dissatisfaction that may have been experienced while being a...

valued
customer of GNC.com.  Per the request of
Ms. [redacted], GNC is reshipping the products. 
We have emailed the information to Ms. [redacted] enclosing the shipping
information, and GNC hopes that this will alleviate any discontent with
customer.
Live Well GNC
Legal
Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that [redacted] may have been experienced while being a valued customer of...

GNC.com.  GNC’s Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement.  Refund can be expected in 2-5 business days at which time [redacted] will be notified via email. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  [redacted] is being fully refunded for the $100.00 gift card, and we are feverishly trying get this matter situated.  We are working very closely with our IT department to fix our website, and hope to have it back running.  Live Well GNC Legal Department

We had our customer service representative [redacted] contact you regarding your issues.  Mr. [redacted] has sent you a new giftcard in the amount of $50 to resolve the dispute and has offered you 25% off her next GNC.com purchase order to continue your relationship with...

GNC.  Thank you for contacting the Revdex.com, we apprecaite all of your input to our company.Live Well,GNC Legal