General Nutrition Corp

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  Our Customer Service team will be receiving a full refund in the near future, and the information has been corrected on the GNC website. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by ** [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC.com. ...

The customer has been interacting with GNC’s Customer Service department.  Our records indicate that he was not charged by GNC and the order has not shipping.  He was advised to contact Alipay regarding any pending transaction.  To that end, GNC Customer Service has denied issuing a credit to Mr. [redacted].Live Well GNC Legal Department

Thank you for contacting the Revdex.com with your concerns.  We have contacted our affiliates at GNC.com and they credit request has been issued.  We apologize for any inconvenience this may have caused you.Live Well,GNC Legal

Dear David: General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to [redacted] for any dissatisfaction that may have been experienced while being a valued...

customer of GNC.com.  While GNC regrets that the order was not fulfilled, GNC Customer Service representatives have worked hard to reship the correct product to Mr. [redacted] at no additional cost.  He is being credited in full for his order as well as a 20% off discount on a future order. LIVE WELL GNCLEGAL DEPARTMENT

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that [redacted] may have been experienced while being a valued customer of...

GNC.com.  GNC’s Customer Service department has reached out to [redacted], and we have arranged a refund to their attention as settlement as of August 8, 2017.   Live Well GNC Legal Department

We have been in touch with you through our GNC.com affiliates.  You spoke with Timothy Corbett to issue credits on the items in your order.  We have also issued you a $25 gift card to show we value you as a customer.We hope we have resolved your issues.Live Well,GNC Legal

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC.com. ...

GNC’s customer service department would like to apologize for any GNC’s customer service department and reached out to Mr. [redacted] today.  Mr. [redacted] only had one gift card to be redeemed; however, different from the amount that he stated.  We are unable to help him unless he is able to provide the other gift card numbers regarding his purchase and payment.       Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that [redacted] may have been experienced while being a valued customer of GNC.com. ...

GNC’s Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement.  Refund can be expected in 2-5 business days at which time [redacted] will be notified via email. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that may have been experienced while being a valued customer of GNC.  The GNC Gold...

Card program’s terms and conditions specifically state that GNC reserves the right to vary, change or discontinue the Gold Card program at any time and that the Gold Card purchase price is non-refundable.  These terms are presented to the customer when the customer purchases the Gold Card.  GNC is therefore within its rights to discontinue the Gold Card program and to not refund the Gold Card purchase price.  Nonetheless, we have provided such customers with a coupon that they can use to obtain a discount on a future purchase and the coupon’s value is commensurate with the pro-rata amount of their Gold Card purchase.     GNC Live WellLegal Department

Dear GNC Customer:We are sorry about your issues with giving GNC your information when returning a purchase, but this is for your identity protection.  We have scoured the database and you are currently not in our system.  We apologize for putting you through unwanted hassle, and hope we...

have resolved your issue.Live Well,GNC Legal Department

Dear Revdex.com,
Thank you for bringing this issue to our attention.These were the Gold Whey products that were canceled due to going into a deep backorder. Items are back in stock. I have contacted the customer and advised that we would honor the original pricing.
Thank you for your cooperation.
Live...

Well,
GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by James [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of...

GNC.com.  GNC will refund Mr. [redacted] his money in full.  GNC hopes that this will alleviate any discontent with customer.Live Well GNCLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. Wang may have been experienced while being a valued customer of...

GNC.com.  GNC’s Customer Service department will reach out to the customer, and we have arranged for a refund as a one-time appeasement.  Refund can be expected in 2-5 business days at which time Mr. Wang will be notified via email. Live Well GNC Legal Department

Dear Revdex.com,
GNC prides itself in customer satisfaction and we are sorry to learn of the customers issues.  We have located the problem and found that the customers email address appears to be incomplete, and this could result in the customer not receiving his RL.  Our Customer Service...

Representative has reached out to the customer to try and arrange a return and a credit.
We are looking forward to the customers call to [redacted]
Live Well,
GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by Mary Clare [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  However, the customer has been denied a credit based on the information provided by our CS department. Our records indicate that there was not a purchase made by her on 12.18.16.  To that end, GNC Customer Service has denied issuing a credit to Ms. [redacted]. Live Well GNC Legal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by Leslie [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mrs. [redacted] may have been experienced while being a valued customer of...

GNC.  GNC’s customer service department is sending Mrs. [redacted] a $25.00 gift card, and her complaint is documented for future reference with other complaints like hers.GNC Live WellLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology or any dissatisfaction that Mr. [redacted] may have been experienced while being a valued customer of GNC. ...

GNC’s customer service department would like to apologize for any misunderstanding that may have been regarding this new program, and a phone call has been made to Mr. [redacted] regarding this complaint.  An appeasement is being sent to him in the form of a Gift Card for the value of the Membership. He is satisfied with the appeasement offered. Live Well GNCLegal Department

After we received your Revdex.com complaint we contacted our GNC.com partner [redacted].  Mr. [redacted] spoke with you yesterday regarding your issues and decided that we would credit your original shipping cost and take 25% off of your order.We apprecaite your input and for contacting the Revdex.com.Live...

Well,GNC Legal

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Mr. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.com.  However, the customer has been denied a credit several times based on the information provided by the warehouse. The customer returned items that have not been in stock since 2014, and he has returned incorrect expired supplements on both orders.  To that end, GNC Customer Service has denied issuing a credit to Mr. [redacted]. Live Well GNCLegal Department

General Nutrition Corporation (“GNC”) is in receipt of consumer complaint [redacted] filed with your agency by [redacted].  GNC Customer Service would like to extend its sincere apology to Ms. [redacted] for any dissatisfaction that may have been experienced while being a valued customer of...

GNC.  However, GNC Customer Service is not able to decipher the customer’s complaint.  GNC can help explain that it is company policy to have a customer sign two register receipts for any returns made in store.  To that end, GNC Customer Service has denied issuing a credit to Ms. [redacted] until we can get a better description of her complaint. Live Well GNC Legal Department