General Services Corporation

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by General Services Corporation regarding complaint ID [redacted] Regards, [redacted]

To whom it may concern, Thank you for contacting us in regards to our prospective tenant [redacted] Ms [redacted] was scheduled to move into our community [redacted] on October 25th, We require all of our new move-ins to maintain renters insurance and to switch the [redacted] Electricity account into their name prior to moving inThey must provide their proof of insurance and account number from [redacted] at the time they sign their leaseThe [redacted] at Hunters Ridge, Ashley S***, claims she explained this to Ms [redacted] prior to her scheduled move in date, like she always doesMs [redacted] arrived on the 25th with neither of these required items and the leasing consultant helping her that day, ***, explained to Ms [redacted] that she could not allow her to move in without itMs [redacted] asked to use a company computer to sign up for insuranceUnfortunately, we do not allow the use of our company property to anyone but our employeesMs [redacted] then asked to use ***'s personal cell phone [redacted] did not feel comfortable allowing this and she declinedThis upset Ms [redacted] which led to her leaving the officePrior to leaving [redacted] advised Ms [redacted] that if she isn't moving in the deposit that she paid to reserve the apartment ($50) would be forfeitedMs [redacted] left and never returnedUnfortunately, Ms [redacted] did not move inI reached out to her myself to try and resolve the matterI told her that we would not reimburse her for any hotel expenses she incurred due to the circumstancesShe was provided instructions and they even extended her hold period in hopes that she would returnIf you have any further questions please do not hesitate to contact meThank you for your time [redacted] ***

Mr*** came into the leasing office on Wednesday, 1/3/ As stated before, his maintenance issues have been resolved but his additional request is not in our policy

I, Marnie A [redacted] have made phone call attempts on 10/20, 10/23, 10/and 10/to speak personally to the Ms [redacted] I have also, emailed her different times within the same time period When maintenance arrived to her apartment to work on her air condition unit he found the refrigerant pressure to be good, temperature from the vents to be working properlyHe stated the Air condition was working properly He also replaced the kitchen faucet and removed grease from the burners on her stove allowing them to work properly Maintenance also stated the resident was present during the repairs and was pleased

[redacted] called and said that these fees occurred because the tenant bounced a rent checkHe was told that if he could provided documentation that the funds were in the bank at the time the check bounced the fees would be removedThe tenant did not respond to that request but has since paid the fees in full

The 1st doc is the Lease I signed on 12/26/before they gave me the keys and I gave them my depositsThe 2nd doc is my copy of the vacating notice with a copy of my request to be there for the walk throughThe 3rd is the letter I sent them after I tried to work it out in personand the 4th is the bill I got after I moved out and the letter they sent me after I sent them my letter

Good afternoon, We would like to apologize for any software related issues Mr [redacted] may have experienced the day that he submitted his rental paymentOur online payment system will only take payments that the individual users authorizeIn this case it seems that Mr [redacted] may have clicked the submit payment button twiceFrom our experience, that would be the only way for two payments to be draftedWe would also not have been able to stop one of the payments as the electronic authorization had already went through by the time he calledOur on site manager did speak to Mr [redacted] and he was informed that he would have to go through his bank to make any corrections to his accountWe do not have access to his personal account information so would not have been able to make those corrections for himWe are delighted to know that his bank was able to assist him with his accountHowever, our bank charges our company a returned check/insufficient funds fee in which we had to charge Mr***There can be no reversalOur regional office number should be given when requestedIf there were any refusal to do so, we sincerely apologize as that is not our policyThe day the message was received from our office the regional manager did return a phone call on two different occasionsSeveral days later the regional manager was introduced to Mr [redacted] concerning another issue that was resolved to his satisfactionMr [redacted] did not incur any additional late fees and the insufficient funds fee was not removedThis residents’ situation has been resolved and we apologize for any inconvenienceSincerely, Robert P [redacted] CAM, MBA | General Services CorporationRegional Manager | District

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response [redacted] I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being

Good afternoon, We would like to apologize for any software related issues Mr [redacted] may have experienced the day that he submitted his rental paymentOur online payment system will only take payments that the individual users authorizeIn this case it seems that Mr [redacted] may have clicked the submit payment button twiceFrom our experience, that would be the only way for two payments to be draftedWe would also not have been able to stop one of the payments as the electronic authorization had already went through by the time he calledOur on site manager did speak to Mr [redacted] and he was informed that he would have to go through his bank to make any corrections to his accountWe do not have access to his personal account information so would not have been able to make those corrections for himWe are delighted to know that his bank was able to assist him with his accountHowever, our bank charges our company a returned check/insufficient funds fee in which we had to charge Mr***There can be no reversal Our regional office number should be given when requestedIf there were any refusal to do so, we sincerely apologize as that is not our policyThe day the message was received from our office the regional manager did return a phone call on two different occasionsSeveral days later the regional manager was introduced to Mr [redacted] concerning another issue that was resolved to his satisfactionMr [redacted] did not incur any additional late fees and the insufficient funds fee was not removedThis residents’ situation has been resolved and we apologize for any inconvenience Sincerely, Robert P [redacted] CAM, MBA | General Services Corporation Regional Manager | District

To whom it may concern, Thank you for reaching out to me in reference to our resident [redacted] Upon receiving this complaint through the Revdex.com I followed up with the Property Manager at [redacted] and have been informed that she has already discussed options to allow [redacted] transfer to a townhomeTo my knowledge, she has already chosen a unit and is scheduled to transferIf there are any additional questions please do not hesitate to contact me directlyThank you for your time [redacted]

To whom it may concern,Thank you for following up with me in regards to Ms [redacted] I do apologize for the delay in Ms [redacted] refundI had the opportunity to investigate this matter further and discovered that the office that handles all refunds tried reaching out to Ms [redacted] Monday 3/14/to request her mailing addressThe original check mailed to Ms [redacted] has been returnedIf she has not already please respond to our Accounts Receivables Specialist, Rebecca Kelley, at your earliest convenience so that we can resolve this matterIf you are unable to reach her please feel free to contact me at [redacted] Thank you again for your patience and I hope to resolve this concern in a timely manner[redacted]

To whom it may concern,Thank you reaching out to us in regards to our resident Devangela [redacted] of StJohn's Wood apartmentsThere have been multiple conversations with Ms [redacted] by either myself, the property manager, and the regional managerHer complaints reached my office in mid-March in which she complained about roaches inside her unitEven though, after multiple inspections and finding no activity, the service supervisor and pest control technician took all of the preventative steps to avoid activityThey sealed every crack and crevice inside and outside her unit as well as treated both inside and outside.From March to April she complained of activity which conflicted from the reports of inspection done by the pest control technician and property managerFrom mid-April until mid-June I did not hear from Ms [redacted] as I was told by the property manager, who followed up with her,that issue has been resolvedIn June she contacted me after finding one dead roach in her unitThe pest control technician concluded the roach was an outdoor "wood roach" that cannot survive in indoor environmentsHe still proceeded to treat her apartmentI explained to Ms [redacted] that one dead roach does not justify the termination of a leaseThe next week I was contacted by Ms [redacted] again asking to be let out of her lease because her toilet overflowed and caused damage to her 1st floor ceilingThe overflowing was not caused by any neglect of the propertyMs [redacted] told the property manager that she came home on her lunch break to use the bathroom and clogged the toiletWhen it started to over flow she left the unit and contacted maintenance from work while water continued to flood the unitShe did not attempt to turn the water off because she felt it was "not her responsibility"The toilet was replaced per her request and the ceiling repairs are completedWhile I do understand Ms [redacted] 's concern I feel the property has been as accommodating and proactive as possibleI'm not sure who her outside source is but I have no knowledge of an infestation under the buildingsMs [redacted] spoke with the Regional Manager, Susan Granado, and told her that she was satisfied with the plan of action in regards to her treatment processIf you have any further questions or need any additional information please feel free to contact me directly at [redacted] or at my office [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10674364, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Let’s clear up a few matters(1) I came home from work to use the bathroomThe toilet flooded, although there wasn’t a legit reason for it to be clogged upSo I did not clog the toiletLying is not something I am fond of, so even if others choose to fabricate a story, I don’t.(2) I called maintenance while I was still inside the apartment about the toilet flooding the bathroom, as soon as I realized that the water was not stoppingI did not wait until I got back to workI went back to work instead of WAITING any longer on the maintenance guys to get there, because my lunch break was over and I have an obligation to my employer to report to work for my scheduled hoursI did, however, call my father to meet them at the apartmentI left the doors unlocked.(3) I did not turn the water off because I did not know that was an optionI don’t know the ins and outs of toilets, I’ve never had a functioning toilet to overflow and keep running to that extentI did what I knew to do, which was take the lid of the tank off and try to pull the piece up that’s in there, but it didn’t workI’m not sure where the “Not my responsibility” part comes in, but I don’t recall that being in the conversation that we had.(4) I spoke to the maintenance men, who told me that the toilet and pipes are so old that anything could have made the toilet do what it didSomething small could have blocked a valve, or something to that natureSo to say that it was not due to negligence on the company’s part is not completely accurateI have asked multiple times to have the year old toilet replaced when I initially realized the piping wasn’t right.(5) Ryan failed to mention the furniture that was rained on by toilet water, as well as the flooring needing to be pulled up and replaced, both downstairs and upstairs, as well as the carpet needing to be re-stretched(6) There was definitely roach activity found in the apartment throughout the time I’ve been there, and James, the pest control guy, acknowledged thatJames has seen the actual roaches I’ve called about, if not in person, he’s received picturesIf there’s no roach activity, why are we now saying that to see roaches every now and then is for the area? That’s a contrast.The lack of compassion and responsibility on this company's end is disrespectful and unacceptableAt some point, you would think that if someone is having this many problems with her unit, maybe we need to re-evaluate the unit and fix the problemsThe maintenance men on this property have told me that the apartments are so old that it’s much work that needs to be done and that when they were renovating, they informed management of all the issuesThey said that management was only concerned about the cosmetics and nothing elseI have neighbors who have spoken with me about the issues they have in their units as wellIt’s not just meInstead of trying to save face for the company, maybe the company should look at actually resolving these issues, as opposed to just covering them upSo while I do appreciate my toilet finally being replaced, and I do appreciate the kindness of the maintenance men who I’ve become so familiar with unfortunately, I am highly dissatisfied with this company’s service and lack of compassionWhen someone is putting everything they have into a place to live, but can’t even enjoy it or spend time in it, it’s depressing Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response [redacted] ***I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being I so sorry that your office has to be the in between of this matter Know I can report that the Office via message statement was as follow the GSC will mail a check While I haven’t received any check or Eft deposit from the GCS I apolize for the inconvenience that this may cause your Office This matter should have been over thirty day ago I have been waiting thirty days to receive the Holding fee I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL Please included date of mail or Eft Thank you again for you speeding response Annette [redacted] Disable Human Being

Thank you for reaching out to GSC in regards to our previous tenant, Ms [redacted] ***I do apologize for the delayed response as I was out of the office from the dates of September 12th through September 28thSince my return, we have resolved this concern and corrected Ms [redacted] refund so that she will receive the full $she is seekingHer check in the amount of $(she already received $29.84) was mailed to her provided address on 9/30/If you have any additional questions please feel free to contact meThank you, [redacted]

Good morning, We acknowledge that Mr [redacted] had a roof leak and an issue with his air conditioningWe initially made some roof repairs in hopes of resolving the problemThe repairs did work but there were other areas of the roof that needed attentionWe also acknowledge that the air conditioning unit may have not provided degree cooling temperatures expected on certain daysDue to some extremely hot days where temperatures reach 95+ degrees, the upstairs may have been warmer than as heat tends to riseOur staff made sure all steps were taken to have the unit run to its full capacityFor the inconvenience, we gave Mr [redacted] the option to transfer to a better apartment prior to his lease expiring so that he would not continue to be inconvenienced while we made the necessary repairsHe agreed and is no longer in the apartment that has those issuesThere has been an increase in electric usage in the area with the warmer temperatures we’ve experiencedOur suggestion would be to set the thermostat at around degrees on hotter days to allow the unit to shut off and not run constantlyThat can help with increases in utility costsThere will be no refund of a portion of utility costs as the unit was functioning at its full capacityThe current apartment that Mr [redacted] was transferred to has no roof leak and no air conditioning problemsWe believe the transfer was the best solution for both partiesOur on site management staff has been in constant communication with the resident and has worked through resolving all of the issuesWe certainly apologize for any inconvenience and will continue to do our best to help resolve all resident issues Sincerely, Robert [redacted] CAM, MBA | General Services CorporationRegional Manager | District 3Phone: 804-323-| Fax: 804-323-

Robert Parker is no longer employed by our company.I, Kelly W***, SrRegional Manager have researched the above complaint to the best of my ability however there is no "name" attached to this complaint making it difficultIn addition, the complaint discusses a Property Manager by the name of Tonya, we have not nor do we now have any employees by that nameI have spoken to the tow company who has no recollection of this incidentPlease provide further details as in the lease holders name, dates of occupancy and valid address of residence as well as make and model of carKelly W***

To whom it may concern, Thank you for reaching out to me in regards to our former resident [redacted] She was a resident of our community Legends at Virginia Center from February 1st, until January 31st, She reported signs of mold via email to the Property Manager, [redacted] O*** Saturday January 23rd at 12:57pmMsOrsi responded, via email, Monday January 25th at 11:09am stating that she will be sending maintenance to Ms [redacted] unit after 12pm that same day to inspect for moldMs [redacted] responded at 11:09am stating that she will not be home and does not want anyone entering her apartmentTo quote her email (see attached) "I do not want your staff in my home with my belongings when I am not present - I have a right to request thatAt this point, you can view what you need to at move out inspection Friday." At this point, Regional Manager Kelly Walker responded reminding the Ms [redacted] that she does reserve the right to be present but if there is an emergency maintenance issue we must address the matter ASAP and we reserve the right to enter as necessaryMs [redacted] complied but refused to speak to any representative once they arrived at her unitRegardless of this, Ms [redacted] has not been charged for any mold/moisture damageAs mentioned previously, Ms [redacted] vacated her apartment January 31st, Virginia Landlord Tenant Laws state that a landlord has days, after the tenant has moved out, to refund a security depositToday would make day We are in accordance with said Landlord Tenant LawHer move out documentation has been completed at the rental office and submitted to our Corporate office where they handle all refunds.Lastly, in regards to any letter sent to our Executive office I cannot speak on their behalfIn addition, our corporate addresses are not public information so I cannot verify where Ms [redacted] mailed her letterTo close, please see attached correspondence in regards to this most recent matter with Ms [redacted] Should you have any additional questions or concerns please do not hesitate to contact me at [redacted] or at my office phone [redacted] Thank you for your time [redacted] General Services Corporation

The customer spoke with Revdex.com and indicated that her issue had been resolved

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]