General Services Corporation

To whom it may concern,
Thank you for contacting us in regards to our resident Sean *** of *** *** *** ***I have not had any contact with Mr*** *** (property manager of *** *** ***) has had past conversations with Mr*** in addition to
visiting his apartment to see the problem for herselfUpon entry, the thermostat was set to degrees and the temperature out of the vents read degreesThe style unit that Mr*** resides in is a loft which has a lot of open spaceOn top of that there is a very large window in the living area with no blinds/curtains that allows a high amount of sunlight inWe do not provide blinds/curtains for this window but they were offered assistance in installing blinds/curtains if they were to purchase some, which they did notThe thermostat was replaced but per the service supervisor it did not need to beThere were multiple complaints about the thermostat so to appease the customer they replaced it with a brand new oneThe resident was advised not to set the thermostat to such a low temperature as this is what caused their electric bill to spikeSetting your thermostat at such a low temperature during the summer months causes the unit to run constantly as it tries to hold that low temperatureAlso, upon inspecting the vents in the bedroom they found that they were covered by the curtains hanging from the window preventing air flowThe resident was asked to remove the curtains covering the vents but upon a second visit they had not been movedThey were offered a concession of $which they declined
If there is any additional information needed please do not hesitate to reach out to myself or the *** *** *** rental officeThank you for your time
*** ***
Asstto the RPM

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The payment was not submitted twice on my account, the website had an issue and charged the second payment.The fee of is still on my account as of last business day the issue will not be resolved until the fee is removedAdditionally the second issue has no regard to this situation and was indeed resolved to my liking.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At NO POINT was either I or my husband contacted about a temporary location, much less for anything at GSC's expenseWhen we asked to have our rent prorated we were told that because we were given the portable A/C unit, that was left in our hallway not set up, there was nothing they could do about our rentNo other accommodations were offered or made, other than installing the portable A/C the day before the contractor repaired the unitThe temporary location that we found, was at my mother's houseSaying that we were offered anything else is a complete LIERegards,
*** ***

To whom it may concern:
Thank you for reaching out to GSC in regards to our resident *** *** of Hunters Ridge ApartmentsI had the opportunity to speak with *** in regards to the miscommunication he received & apologized for any confusion*** was
very understanding & is clear that we cannot ignore the policy due to a mistake that was madeHe wanted to simply advise our office of the misleading info that he was givenIt is very unfortunate that *** has had a negative experience with GSC but I encouraged him to call me in the future with any questions/concerns that he may have if he does not feel comfortable with his rental officeIf you have need any additional information please do not hesitate to contact meThank you,
Ryan D***
*** ** *** *** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe service that I recieve is completely unacceptable! I purposely waited this long to reply in order to give them enough time to fix the issuesThursday morning the maintenance tech came with my new ac unitI did not know he was coming and reluctantly let him come inHe informed that he was told that I contacted Revdex.com and was here to install my ac unitI have no idea as to why he was informed that I contacted Revdex.com which made embarrased and uneasy as he said this aloud in front of other guys in which I did not know and also because I specifically asked that I would be treated respectfullyI did not know that the office could disclose that information to a service techOn the other hand, he was at my apt all day and did complete the jobAs I was locking up my apt at approximately 4pm, I informed him that I would be leaving for the weekendHe assured me that he had a key to enter himself, and that he would ve finished before I returned on SundayI have attached pictures of my back porchNot only was the job incomplete but he left a messAs you will see trash from the unit as well as his SNACKS/LUNCH was leftThis is the exact thing that happened when my HVAC was installedI was left with the mess to clean! This is the kind of service that I am expected to pay almost $a month forToday is TuesdayALL THE ATTACHMENTS WERE TAKEN TODAYI woke up in sweatMy apartment was degreesWhen I took the picture you will notice the thermostat reads 78degreesI provided them with a contact number months ago***My application also lists contacts/references that have never been contactedNot to mention that I LIVE ON THE GROUNDS!!!! The fact that no one has contacted me is unacceptableI have refrained from contacting them directly as I want everything to be documentedHow is this ethical or fair? If Revdex.com cannot help me then what is my next option?
Regards,
*** ***

GSC - Somerset Glen in Richmond, VA, illegally retaliated against myself, and my boyfriend while we were still legally tenants of the poorly ran Somerset Glen Apartments after we informed them we would be leaving (breaking our lease) due to severe safety and security concerns along with several critical violations to the Fair Housing Act of Virginia as well as the Virginia Residential Landlord and Tenant ActAfter speaking with upper management, confidentially , about our concerns, we were taunted by other residents of the complex with our own wordsHow is this possible? We have documented we only communicated our concerns through emailHow is it that other residents are able to intimidate us?
After getting no where with management we decided to leaveOur lives matter more than some apartmentWe sent certified mail as well as hand delivery of the same document indicating our intent to leave, why, and whenUpon receiving documents from our new rental asking if they had been notified, in retaliation Somerset Glen staff returned the documents stating we had not yet notified them of our intent to leave, break our lease, stop living here, etc etcWe have notified GSC, Somerset Glen, via Email, verbal, and USPS of our intent to leaveIT IS ILLEGAL FOR A LANDLORD TO RETALIATE AGAINST A TENANT ON ANY BASISIt is also illegal to knowly discriminate against any tenant on the basis of disability, or simply because you disagree with our reasons for leaving

To whom it may concern;Thank you for reaching out to GSC in reference to our resident *** *** at Somerset Glen Apartments. I had the opportunity to speak with Mr*** March 15th in regards to his concernsHe expressed to me that his car had been towed on four (4) different
occasions and that he was never notified that he must visit his rental office to obtain his updated parking decal(s)Beginning in January GSC made changes to its parking policy which required all residents to remove their existing decals and obtain updated ones by providing their vehicle registrationAll residents were given until March 1st to obtain their updated decals and towing was also paused during this time frameTo notify each resident the leasing staff taped notices on every residents door on three (3) different occasions from January to MarchMr*** claims that he never received a single notice and feels that we should have called and/or emailed each individual resident insteadUnfortunately, we do not have the capabilities to send mass emails to every resident at once. In addition, calling each resident individually would take up far too much time as this community has units. While his claims of "a gust of wind blew it away, a kid removed the notice to draw on, or a homeless person used it for toilet paper" are possible I do not find it probableFurthermore, Mr*** has visited the office to obtain a new decal but was not able to because his registration he provided was expired and he claimed that he lost his updated oneBoth myself and the rental office explained to him that he can simply visit his local DMV or visit the DMV website to obtain his updated registrationUntil he provides a valid vehicle registration he will not be able to obtain a decal for that vehicle.I do understand Mr*** frustration but we must stay consistent with our policies in order to stay in accordance with Fair Housing Laws. Lastly, as I explained to Mr***, GSC is in no way demonstrating any method of "profiteering" and his accusations are unwarrantedGSC sees no financial gain by a residents vehicle being towed and these policies are in place to benefit each resident, not penalizeIf there is anything else that I can assist with in regards to this matter please do not hesitate to contact meAgain, thank you for your time and I hope that this matter can be resolved in a timely manner. *** *** ** *** *** ***GSC

Revdex.com spoke to a representative from the business who stated the issues had been resolved directly with the customer, and the customer was satisfied with the outcome

Good morning, Mrand Mrs*** did have a problem with their A/C unitWe attempted to troubleshoot the unit and went through the process of elimination to rule out all possible problemsOnce it was determined that the condenser was not reparable, we decided it was necessary to replace
the entire system inside and outsideAt that point we contacted Mrs*** to allow them to be placed in a temporary location at our expense until the contractor was able to complete the replacementOnce we received a concrete date from the contractor, we scheduled the installationThe entire unit has been fully upgraded and there are currently no problems with the system. Sincerely, Robert P*** CAM, MBA | General Services CorporationRegional Manager | District

To whom it may concern,
Thank you for following up with me in regards to Ms***I do apologize for the delay in Ms*** refundI had the opportunity to investigate this matter further and discovered that the office that handles all refunds tried reaching out to Ms*** Monday 3/14/to request her mailing addressThe original check mailed to Ms*** has been returnedIf she has not already please respond to our Accounts Receivables Specialist, Rebecca Kelley, at your earliest convenience so that we can resolve this matterIf you are unable to reach her please feel free to contact me at *** Thank you again for your patience and I hope to resolve this concern in a timely manner*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details are correct In regards to my statements made about them entering the unit All of them were so nasty to me stating that this was their property, I did tell them in advance that I would not be answering any questions once they arrived in the unit However, they did take pictures of all of the mold, so Ryan's response is irrelevant as to why they didn't take action then once they saw the moldThis company, specifically the included in the majority of my responses have discriminated against me due to my raceAs the Revdex.com does not handle this, I've taken it up with the proper legal channel.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand about the billing, but how is it my responsibility there was a balance days after moving in, which wasn't told to me until that dateAlso the roof has been fixed, I told maintenance this the last time they came byHowever, even you noted that it took weeks to fix itIt was a leak in the ceiling water fell in large amounts on my room mates bedNot to mention there was a shooting in the parking lott outside my building, we were outsideI expect a discount on my bill
Regards,
*** ***

To whom it may concern,
Thank you for reaching out to me in regards to our former resident *** *** She was a resident of our community Legends at Virginia Center from February 1st, until January 31st, She reported signs of mold via email to the Property
Manager, *** O*** Saturday January 23rd at 12:57pmMsOrsi responded, via email, Monday January 25th at 11:09am stating that she will be sending maintenance to Ms*** unit after 12pm that same day to inspect for moldMs*** responded at 11:09am stating that she will not be home and does not want anyone entering her apartmentTo quote her email (see attached) "I do not want your staff in my home with my belongings when I am not present - I have a right to request thatAt this point, you can view what you need to at move out inspection Friday." At this point, Regional Manager Kelly Walker responded reminding the Ms*** that she does reserve the right to be present but if there is an emergency maintenance issue we must address the matter ASAP and we reserve the right to enter as necessaryMs*** complied but refused to speak to any representative once they arrived at her unitRegardless of this, Ms*** has not been charged for any mold/moisture damageAs mentioned previously, Ms*** vacated her apartment January 31st, Virginia Landlord Tenant Laws state that a landlord has days, after the tenant has moved out, to refund a security depositToday would make day We are in accordance with said Landlord Tenant LawHer move out documentation has been completed at the rental office and submitted to our Corporate office where they handle all refundsLastly, in regards to any letter sent to our Executive office I cannot speak on their behalfIn addition, our corporate addresses are not public information so I cannot verify where Ms*** mailed her letterTo close, please see attached correspondence in regards to this most recent matter with Ms***Should you have any additional questions or concerns please do not hesitate to contact me at *** or at my office phone *** ***Thank you for your time
*** ***
*** ** *** *** ***
General Services Corporation

To whom it may concern;
Thank you for reaching out to GSC in reference to our resident *** *** at Somerset Glen Apartments. I had the opportunity to speak with Mr*** March 15th in regards to his concernsHe expressed to me that his car had been towed on four (4)
different occasions and that he was never notified that he must visit his rental office to obtain his updated parking decal(s)Beginning in January GSC made changes to its parking policy which required all residents to remove their existing decals and obtain updated ones by providing their vehicle registrationAll residents were given until March 1st to obtain their updated decals and towing was also paused during this time frameTo notify each resident the leasing staff taped notices on every residents door on three (3) different occasions from January to MarchMr*** claims that he never received a single notice and feels that we should have called and/or emailed each individual resident insteadUnfortunately, we do not have the capabilities to send mass emails to every resident at once. In addition, calling each resident individually would take up far too much time as this community has units. While his claims of "a gust of wind blew it away, a kid removed the notice to draw on, or a homeless person used it for toilet paper" are possible I do not find it probableFurthermore, Mr*** has visited the office to obtain a new decal but was not able to because his registration he provided was expired and he claimed that he lost his updated oneBoth myself and the rental office explained to him that he can simply visit his local DMV or visit the DMV website to obtain his updated registrationUntil he provides a valid vehicle registration he will not be able to obtain a decal for that vehicleI do understand Mr*** frustration but we must stay consistent with our policies in order to stay in accordance with Fair Housing Laws. Lastly, as I explained to Mr***, GSC is in no way demonstrating any method of "profiteering" and his accusations are unwarrantedGSC sees no financial gain by a residents vehicle being towed and these policies are in place to benefit each resident, not penalizeIf there is anything else that I can assist with in regards to this matter please do not hesitate to contact meAgain, thank you for your time and I hope that this matter can be resolved in a timely manner
*** ***
*** ** *** *** ***
GSC

We called and left a voicemail for him on February 6th prior to 10:00am to see if he may have forgotten to pay his rent for the month We did not hear back from *** *** until the following business day about him being out of town and could not make it back on time At that time the
defaults had already been printed, mailed and tagged to the doorsAfter speaking with *** *** and looking into his account, that has always been paid on time, we decide to waive his late fee of the $*** which his 10% of his rentI spoke with *** *** and his is happy with our decision
*** *** Property manager
Old Buckingham Station
*** *** *** *** ** ***
P *** ***| F *** ***
***
We called and left a voicemail for him on February 6th prior to 10:00am to see if he may have forgotten to pay his rent for the month. We did not hear back from *** *** until the following business day about him being out of town and could not make it back on time. At that time the defaults had already been printed, mailed and tagged to the doorsAfter speaking with *** *** and looking into his account, that has always been paid on time, we decide to waive his late fee of the $which his 10% of his rentI spoke with *** *** and his is happy with our decision
Whitney Birch| Property manager
Old Buckingham Station
Buckingham Station Dr|Richmond, VA
P (804) 379-9777| F (804) 379-
www.gscapts.com/obs
We called and left a voicemail for him on February 6th prior to 10:00am to see if he may have forgotten to pay his rent for the month. We did not hear back from *** *** until the following business day about him being out of town and could not make it back on time. At that time the defaults had already been printed, mailed and tagged to the doorsAfter speaking with *** *** and looking into his account, that has always been paid on time, we decide to waive his late fee of the $which his 10% of his rentI spoke with *** *** and his is happy with our decision
Whitney Birch| Property manager
Old Buckingham Station
Buckingham Station Dr|Richmond, VA
P (804) 379-9777| F (804) 379-
www.gscapts.com/obs
We called and left a voicemail for him on February 6th prior to 10:00am to see if he may have forgotten to pay his rent for the month. We did not hear back from *** *** until the following business day about him being out of town and could not make it back on time. At that time the defaults had already been printed, mailed and tagged to the doorsAfter speaking with *** *** and looking into his account, that has always been paid on time, we decide to waive his late fee of the $which his 10% of his rentI spoke with *** *** and his is happy with our decision
Whitney Birch| Property manager
Old Buckingham Station
Buckingham Station Dr|Richmond, VA
P (804) 379-9777| F (804) 379-
www.gscapts.com/obs

To whom it may concern:
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Thank you for the letter sent to General Services Corporation regarding our resident, Joshua Elkins.
 
I spoke directly with Mr. [redacted] regarding his concerns and displeasure with Somerset Glen Apartments. According to the property & Mr. [redacted] he had requested a unit with a washer/dryer included. Prior to signing his lease Mr. [redacted] inspected his apartment only to find that the unit had no washer/dryer setup. He presented this information to the rental office in which they acknowledged the mistake and selected a different unit for him that included a washer/dryer. Mr. [redacted] was taken to the new unit, prior to signing his lease, to inspect. He then returned to the rental office and signed his lease.
 
The next day, Mr. [redacted] contacted the rental office stating that he wants to cancel his lease. His reasoning was due to “ambient noise from residents, presence of insects, & potential mold”. In addition, he claims a man in the parking lot made a derogatory comment to him and he does not feel safe. He also felt that the model he was shown prior to applying was nothing like his rented apartment.
 
Upon speaking with the property, they explained to me that the items Mr. [redacted] complained of were either cosmetic (light being out, breezeway needs cleaned, dirty light fixtures) or items out of the properties control (noise/behavior of residents). Also, there was no sign of mold nor any pest control issue found within the apartment. While GSC is dedicated to providing comfort and peace of mind to all of our residents, unfortunately, we cannot guarantee the safety or happiness of anyone. In addition, we cannot make specific arrangements or exceptions to our policy for any one resident, that we will not extend to everyone, due to Fair Housing Laws. I explained to Mr. [redacted] our Early Termination Policy as GSC has no lease cancellation clause once signed.
 
Should you need any additional assistance, please do not hesitate to contact me either at this e-mail or the phone number below. I thank you for your time.
 
 
With regards,
 
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by General Services Corporation regarding...

complaint ID [redacted].
Regards,
[redacted]

[redacted]
On March 26, 2014 the exterminator went to [redacted] apartment and “did not observe any roach activity” ([redacted]). The exterminator, at [redacted] request, did provide a bait treatment. A week later a follow up was completed and no roaches were found.
We at [redacted] do return all resident phone calls and we absolutely care about all of our residents without them we would not be in business.
Please let me know if you need any additional information.
Sincerely,
[redacted]

[redacted]called and said that these fees occurred because the tenant bounced a rent check. He was told that if he could provided documentation that the funds were in the bank at the time the check bounced the fees would be removed. The tenant did not respond to that request but has since paid the fees...

in full.