General Services Corporation

Good morning,  We acknowledge that Mr. [redacted] had a roof leak and an issue with his air conditioning. We initially made some roof repairs in hopes of resolving the problem. The repairs did work but there were other areas of the roof that needed attention. We also acknowledge that the air...

conditioning unit may have not provided 70 degree cooling temperatures expected on certain days. Due to some extremely hot days where temperatures reach 95+ degrees, the upstairs may have been warmer than normal as heat tends to rise. Our staff made sure all steps were taken to have the unit run to its full capacity. For the inconvenience, we gave Mr. [redacted] the option to transfer to a better apartment prior to his lease expiring so that he would not continue to be inconvenienced while we made the necessary repairs. He agreed and is no longer in the apartment that has those issues. There has been an increase in electric usage in the area with the warmer temperatures we’ve experienced. Our suggestion would be to set the thermostat at around 75 degrees on hotter days to allow the unit to shut off and not run constantly. That can help with increases in utility costs. There will be no refund of a portion of utility costs as the unit was functioning at its full capacity. The current apartment that Mr. [redacted] was transferred to has no roof leak and no air conditioning problems. We believe the transfer was the best solution for both parties. Our on site management staff has been in constant communication with the resident and has worked through resolving all of the issues. We certainly apologize for any inconvenience and will continue to do our best to help resolve all resident issues.  Sincerely,  Robert [redacted] CAM, MBA | General Services CorporationRegional Manager | District 3Phone: 804-323-9452 | Fax: 804-323-9460

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I am so sorry that I must inform you Office that  the one hundred dollars holding hasn’t be received by me.  This is a unformatted event that this Company shouldn’t be allow to withhold customer funds for three or more month. [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.
 
[redacted]
[redacted]
I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.
 
 
Annette [redacted]
Disable Human Being
 
I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.
 
 
Annette [redacted]
Disable Human Being
 
I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.
 
 
Annette [redacted]
Disable Human Being
 
I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.
 
 
Annette [redacted]
Disable Human Being

I, Marnie A[redacted] have made phone call attempts on 10/20, 10/23, 10/24 and 10/25 to speak personally to the Ms. [redacted].  I have also, emailed her 2 different times within the same time period.   When maintenance arrived to her apartment to work on her air condition unit he found the...

refrigerant pressure to be good, temperature from the vents to be working properly. He stated the Air condition was working properly.  He also replaced the kitchen faucet and removed grease from the 2 burners on her stove allowing them to work properly.  Maintenance also stated the resident was present during the repairs and was pleased.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I am so sorry that I must inform you Office that  the one hundred dollars holding hasn’t be received by me.  This is a unformatted event that this Company shouldn’t be allow to withhold customer funds for three or more month.
 
[redacted]

The customer spoke with Revdex.com and indicated that her issue had been resolved.

To whom it may concern, Thank you for reaching out to me in reference to our resident [redacted] Upon receiving this complaint through the Revdex.com I followed up with the Property Manager at [redacted] and have been informed that she has already discussed options to allow [redacted] transfer...

to a townhome. To my knowledge, she has already chosen a unit and is scheduled to transfer. If there are any additional questions please do not hesitate to contact me directly. Thank you for your time. [redacted]

The Revdex.com spoke with [redacted] from the business. The excess water was been extracted, the leak taken care of, and the carpet and pad were replaced. They have sprayed for mold, but none was found.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response. 
[redacted]I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.  Annette [redacted]Disable Human Being I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.  Annette [redacted]Disable Human Being I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.  Annette [redacted]Disable Human Being I so sorry that your office has to be the in between of this matter.  Know I can report that the Office via message statement was as follow the GSC will mail a check .  While I haven’t received any check or Eft deposit from the GCS.  I apolize for the inconvenience that this may cause your Office.  This matter should have been over thirty day ago.  I have been waiting thirty days to receive the Holding fee.  I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL.         Please included date of mail or Eft.  Thank you again for you speeding response.  Annette [redacted]Disable Human Being

To whom it may concern,
 
Thank you for reaching out to GSC in regards to our resident [redacted]. My name is [redacted] to the Regional Manager for GSC's VA Communities and I'd be glad to assist in the resolution of this matter to the best of my ability....

Effective March 1st, 2016 we implemented a more consistent parking program at all 13 of our VA communities which required all residents to dispose of their previous decal and visit the office to obtain new ones. One of the main purposes of this new program was to do exactly what Ms. [redacted] mentioned and that is to control unauthorized occupancy.  We did cease towing from mid-January until March 1st but that was simply to allow all of the resident ample time to visit the rental office to obtain their new decals. In addition, to park in a visitors parking spot that vehicle must display a visitor parking pass issued by the rental office. We only issue these temporary passes for up to seven days at a time and never back to back weeks.
I do understand Ms. [redacted]'s point of view so I will make sure to follow up with the property to make sure that the towing company we use is actively visiting the community. I urge Ms. [redacted] to contact me at anytime at [redacted] if she would like to express any additions concerns.
 
Thank you,
[redacted]
General Services Corporation

To whom it may concern,
 
Thank you for reaching out to me in reference to our resident [redacted] Upon receiving this complaint through the Revdex.com I followed up with the Property Manager at [redacted] and have been informed that she has already discussed options to...

allow [redacted] transfer to a townhome. To my knowledge, she has already chosen a unit and is scheduled to transfer. If there are any additional questions please do not hesitate to contact me directly. Thank you for your time. 
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At NO POINT was either I or my husband contacted about a temporary location, much less for anything at GSC's expense. When we asked to have our rent prorated we were told that because we were given the portable A/C unit, that was left in our hallway not set up, there was nothing they could do about our rent. No other accommodations were offered or made, other than installing the portable A/C the day before the contractor repaired the unit. The temporary location that we found, was at my mother's house. Saying that we were offered anything else is a complete LIE.
Regards,
[redacted]

Robert Parker is no longer employed by our company.I, Kelly W[redacted], Sr. Regional Manager have researched the above complaint to the best of my ability however there is no "name" attached to this complaint making it difficult. In addition, the complaint discusses a Property Manager by the name of...

Tonya, we have not nor do we now have any employees by that name. I have spoken to the tow company who has no recollection of this incident. Please provide further details as in the lease holders name, dates of occupancy and valid address of residence as well as make and model of car. Kelly W[redacted]

Good afternoon,
 
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We would like to apologize for any software related issues Mr. [redacted] may have experienced the day that he submitted his rental payment. Our online payment system will only take payments that the individual users authorize. In this case it seems that Mr. [redacted] may have clicked the submit payment button twice. From our experience, that would be the only way for two payments to be drafted. We would also not have been able to stop one of the payments as the electronic authorization had already went through by the time he called. Our on site manager did speak to Mr. [redacted] and he was informed that he would have to go through his bank to make any corrections to his account. We do not have access to his personal account information so would not have been able to make those corrections for him. We are delighted to know that his bank was able to assist him with his account. However, our bank charges our company a returned check/insufficient funds fee in which we had to charge Mr. [redacted]. There can be no reversal.
 
Our regional office number should be given when requested. If there were any refusal to do so, we sincerely apologize as that is not our policy. The day the message was received from our office the regional manager did return a phone call on two different occasions. Several days later the regional manager was introduced to Mr. [redacted] concerning another issue that was resolved to his satisfaction. Mr. [redacted] did not incur any additional late fees and the insufficient funds fee was not removed. This residents’ situation has been resolved and we apologize for any inconvenience.
 
Sincerely,
 
Robert P[redacted] CAM, MBA | General Services Corporation
Regional Manager | District 3

Mr. [redacted] came into the leasing office on Wednesday, 1/3/18.  As stated before, his maintenance issues have been resolved but his additional request is not in our policy.

To whom it may concern,Thank you reaching out to us in regards to our resident Devangela [redacted] of St. John's Wood apartments. There have been multiple conversations with Ms. [redacted] by either myself, the property manager, and the regional manager. Her complaints reached my office in...

mid-March in which she complained about roaches inside her unit. Even though, after multiple inspections and finding no activity, the service supervisor and pest control technician took all of the preventative steps to avoid activity. They sealed every crack and crevice inside and outside her unit as well as treated both inside and outside.From March to April she complained of activity which conflicted from the reports of inspection done by the pest control technician and property manager. From mid-April until mid-June I did not hear from Ms. [redacted] as I was told by the property manager, who followed up with her,that issue has been resolved. In June she contacted me after finding one dead roach in her unit. The pest control technician concluded the roach was an outdoor "wood roach" that cannot survive in indoor environments. He still proceeded to treat her apartment. I explained to Ms. [redacted] that one dead roach does not justify the termination of a lease. The next week I was contacted by Ms. [redacted] again asking to be let out of her lease because her toilet overflowed and caused damage to her 1st floor ceiling. The overflowing was not caused by any neglect of the property. Ms. [redacted] told the property manager that she came home on her lunch break to use the bathroom and clogged the toilet. When it started to over flow she left the unit and contacted maintenance from work while water continued to flood the unit. She did not attempt to turn the water off because she felt it was "not her responsibility". The toilet was replaced per her request and the ceiling repairs are completed. While I do understand Ms. [redacted]'s concern I feel the property has been as accommodating and proactive as possible. I'm not sure who her outside source is but I have no knowledge of an infestation under the buildings. Ms. [redacted] spoke with the Regional Manager, Susan Granado, and told her that she was satisfied with the plan of action in regards to her treatment process. If you have any further questions or need any additional information please feel free to contact me directly at [redacted] or at my office [redacted].Thank you,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10674364, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Let’s clear up a few matters. (1)  I came home from work to use the bathroom. The toilet flooded, although there wasn’t a legit reason for it to be clogged up. So I did not clog the toilet. Lying is not something I am fond of, so even if others choose to fabricate a story, I don’t.(2) I called maintenance while I was still inside the apartment about the toilet flooding the bathroom, as soon as I realized that the water was not stopping. I did not wait until I got back to work. I went back to work instead of WAITING any longer on the maintenance guys to get there, because my lunch break was over and I have an obligation to my employer to report to work for my scheduled hours. I did, however, call my father to meet them at the apartment. I left the doors unlocked.(3) I did not turn the water off because I did not know that was an option. I don’t know the ins and outs of toilets, I’ve never had a functioning toilet to overflow and keep running to that extent. I did what I knew to do, which was take the lid of the tank off and try to pull the piece up that’s in there, but it didn’t work. I’m not sure where the “Not my responsibility” part comes in, but I don’t recall that being in the conversation that we had.(4) I spoke to the maintenance men, who told me that the toilet and pipes are so old that anything could have made the toilet do what it did. Something small could have blocked a valve, or something to that nature. So to say that it was not due to negligence on the company’s part is not completely accurate. I have asked multiple times to have the 40 year old toilet replaced when I initially realized the piping wasn’t right.(5) Ryan failed to mention the furniture that was rained on by toilet water, as well as the flooring needing to be pulled up and replaced, both downstairs and upstairs, as well as the carpet needing to be re-stretched. (6)   There was definitely roach activity found in the apartment throughout the time I’ve been there, and James, the pest control guy, acknowledged that. James has seen the actual roaches I’ve called about, if not in person, he’s received pictures. If there’s no roach activity, why are we now saying that to see roaches every now and then is normal for the area? That’s a contrast.The lack of compassion and responsibility on this company's end is disrespectful and unacceptable. At some point, you would think that if someone is having this many problems with her unit, maybe we need to re-evaluate the unit and fix the problems. The maintenance men on this property have told me that the apartments are so old that it’s much work that needs to be done and that when they were renovating, they informed management of all the issues. They said that management was only concerned about the cosmetics and nothing else. I have neighbors who have spoken with me about the issues they have in their units as well. It’s not just me. Instead of trying to save face for the company, maybe the company should look at actually resolving these issues, as opposed to just covering them up. So while I do appreciate my toilet finally being replaced, and I do appreciate the kindness of the maintenance men who I’ve become so familiar with unfortunately, I am highly dissatisfied with this company’s service and lack of compassion. When someone is putting everything they have into a place to live, but can’t even enjoy it or spend time in it, it’s depressing. 
Regards,
[redacted]

Good morning,
 
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Mr. and Mrs. [redacted] did have a problem with their A/C unit. We attempted to troubleshoot the unit and went through the process of elimination to rule out all possible problems. Once it was determined that the condenser was not reparable, we decided it was necessary to replace the entire system inside and outside. At that point we contacted Mrs. [redacted] to allow them to be placed in a temporary location at our expense until the contractor was able to complete the replacement. Once we received a concrete date from the contractor, we scheduled the installation. The entire unit has been fully upgraded and there are currently no problems with the system.
 
 
Sincerely,
 
 
Robert P[redacted] CAM, MBA | General Services Corporation
Regional Manager | District 3

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This offer is being rejected due to the company not providing me a copy of my lease at the time of signing as well as denying my request to cancel the lease within the 72 hour hold period. The company states that the 72 hours begins at the time of the application (not the lease), but the unit in question was not shown to me until after that 72 hours had passed. Thus I would have had no way of cancelling the lease. The company effectively indicates that by completing an application, you sign the lease- and regardless of what you end up with, you're stuck with the lease.
Regards,[redacted]

To whom it may concern, Thank you for contacting us in regards to our prospective tenant [redacted]. Ms. [redacted] was scheduled to move into our community [redacted] on October 25th, 2015. We require all of our new move-ins to maintain renters insurance and to switch the...

[redacted] Electricity account into their name prior to moving in. They must provide their proof of insurance and account number from [redacted] at the time they sign their lease. The [redacted] at Hunters Ridge, Ashley S[redacted], claims she explained this to Ms. [redacted] prior to her scheduled move in date, like she always does. Ms. [redacted] arrived on the 25th with neither of these required items and the leasing consultant helping her that day, [redacted], explained to Ms. [redacted] that she could not allow her to move in without it. Ms. [redacted] asked to use a company computer to sign up for insurance. Unfortunately, we do not allow the use of our company property to anyone but our employees. Ms. [redacted] then asked to use [redacted]'s personal cell phone. [redacted] did not feel comfortable allowing this and she declined. This upset Ms. [redacted] which led to her leaving the office. Prior to leaving [redacted] advised Ms. [redacted] that if she isn't moving in the deposit that she paid to reserve the apartment ($50) would be forfeited. Ms. [redacted] left and never returned. Unfortunately, Ms. [redacted] did not move in. I reached out to her myself to try and resolve the matter. I told her that we would not reimburse her for any hotel expenses she incurred due to the circumstances. She was provided instructions and they even extended her hold period in hopes that she would return. If you have any further questions please do not hesitate to contact me. Thank you for your time. [redacted]