General Services Corporation

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: I had the problem fixed by an outside source on my ownThe apartment complex didn't fix anything At this time, I have not been contacted by General Services Corporation regarding complaint ID [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I first went to speck with them to go over all this I asked to be shown this “Pet Addendum” that they say I had signed because I did not have it in my recordsThe manager there pulled my file and could not find said documentIf they are now saying that they have it, then I would request a copy of it sent to meAs for “Our accounting department calculated all proration charges with rent and pet fee amounts correctly.” I disagreeMy pet fee is listed as $ [redacted] and my rent as $ [redacted] on the bill I was sentThe contract I signed was for a pet fee of $ [redacted] and rent for $ [redacted] On the document, I received after giving notes that I will be moving out it stated that for my last month there I would owe $ [redacted] , which I paid in full on November and the check was cashed on December 2, My rent each month was $ [redacted] – this amount included the Environmental Disposal Fee, Gas Utility Fee, Pet Fee, Rent, and Water/Sewer-Flat RateWhen the $ [redacted] is prorated out to the days in which I was at the apartments the amount is $ [redacted] Therefore, the additional charges of Environmental Disposal Fee $***, Gas Utility Fee $***, Pet Fee [redacted] & $***, and Water/Sewer-Flat Rate $ [redacted] have already been paid, in full, when I paid my final rent for $ [redacted] on November 21, via checkI have tried to resolve this once again with them on February 10, and have still gotten nowhereRegards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Good morning, Mrand Mrs [redacted] did have a problem with their A/C unitWe attempted to troubleshoot the unit and went through the process of elimination to rule out all possible problemsOnce it was determined that the condenser was not reparable, we decided it was necessary to replace the entire system inside and outsideAt that point we contacted Mrs [redacted] to allow them to be placed in a temporary location at our expense until the contractor was able to complete the replacementOnce we received a concrete date from the contractor, we scheduled the installationThe entire unit has been fully upgraded and there are currently no problems with the system Sincerely, Robert P [redacted] CAM, MBA | General Services Corporation Regional Manager | District

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Below is the 1st email sent on 12-19-to Ms*** regarding the process to apply and the use of her uncle as a co-signer: Good Morning *** I have attached the application formYour uncle can fill out the application as a primary lease holder and you can be an occupantThis
means that he will be the one signing the lease (Lease Holder) and has to make three times the rent income (GROSS INCOME)He has to provide us with either most recent paystubs or veteran benefits statement or three month’s bank statement or ( Tax returns) for income verification purposes. You can fill out your part of the application online at www.gscapts.comYour uncle’s application fee is waived because he is a veteranWhen you go online you’ll have to pay $***.** (Application fee is $**.** and the reservation fee is $***.**)The reservation fee is refunded in the event that the application is not approvedYou will need to provide me with all paper work within days of applying. If you have any question, you can reach me at ***
Below is the statement from our employee regarding the interaction with Ms***:: *** *** first called *** *** apartments on 12/11/17 to inquiry about a 11AX, I gave her all the details (Fees, availability and location of the unit that was available) , she scheduled and appointment for her to visit on 12/13/Once she got here, I gave her a tour and all the details I previously gaveShe mentioned to me that a few years back she was laid off and her credit wasn’t that goodI proceeded to ask if she owes an apartment community? She stated that she does not owe an apartment community but her credit was not goodI gave her the option that if her application came back rejected she can have a relative as a lease holder and she can be the occupantShe mentioned that her uncle will be able to do that for her but he lives in *** *** and she’ll be heading there for the holidays so I should email her the necessary documents that her uncle needs to fill out and send meI sent her an email which I forwarded to my managerShe visited the community again on 12/27/17, when I showed her unit #*** which she said fits her needs, so she said her uncle will be faxing his application and documents and then she will go online and apply for the unitAs we came back to the office I clearly mentioned that I will run the credit and criminal background for both of them and get back to her as soon as she does her part of the application online where she will be paying $*** (application and reservation fee and in the case that the application is denied she loses the application fee and the reservation fee will be refunded and on that day again I asked her if she owes an apartments community because if she does let her not bother to apply online and she said NO I do not owe an apartment communitySo I told her to go online and do the application, her uncle does not have to pay an application fee because he is a veteranOn 12/29/16, she filled out the application and I ran it, when the results came out it turned out that she owes an apartment community (*** *** * *** *** ***), I called her to inform her of the resultsI did not in any way mislead or lie to her I gave her all the information and options to lease an apartment here but turned out that she withheld the fact that she owes an apartment community. In addition her Uncle did not qualify to act as a co-signer as his income was not sufficientHe was not charged and application feeThe hold fee of $*** that Ms*** presented has been processed for refundThe application fee of $** is not refundable. Thank you, David S*Regional Property ManagerGeorgia Region***
***

To whom it may concern; Thank you for reaching out to me in regards to applicant *** ***I had the opportunity to speak with the Property Manager of the mentioned community *** *** ***)To my understanding, Ms*** applied for an apartment on January 11th and paid the
application fee and hold deposit ($total)She was rejected on January 16th for not meeting the income requirements (3x the base rent)Per her agreement when completing the application, Ms*** is eligible to receive a refund for the paid hold deposit but the application fee is non-refundableShe will receive a check in the mail for the amount of the hold deposit paidHer request to receive the refund in the same form of payment that she used is unfortunately not an option as all refunds are processed the same way through our corporate officeNone of our rental offices are responsible for the refund processIn addition I am not clear on her claim made of not hearing anything for over two weeks based off the fact that weeks from her application date would be January 25th (today) I do apologize for any miscommunication in regards to availability and this will be discussed internallyWe must stay consistent with our screening guidelines and policies in order to stay in compliance with Fair Housing LawsIf there is any additional information needed please do not hesitate to contact myself at *** *** Thank you,*** ***

This place is a nightmare!!! When we first moved in, there were several small issues that we took pics ofthe office didn't seem interested in documenting everything stating it was "wear and tear." The ductwork was so filthy that I literally woke up coughing and stuffy every morningThe lighting in the parking lot was terribleYou couldn't see anything at night at our parking lotThere were terrible water leaks and mold on the ceiling that we told them for the 4th or 5th time upon turning in our keys to leaving in which they replied " why didn't you report it then?" We then explained that we had told the maintenance guy every time he came into our apartment and they said we will most likely be responsible for repairing itWhen we came back to get the last of our things, someone had gone into our apartment and actually THREW UP in our sink! We decided to throw away a lot of our "junk" since we were moving into a house we we wanted less clutterThe dumpsters were so full and overflowing that we left trash bags in the apartmentWe asked them if that was ok since we didn't want to add to the trashThey said that would be fine When we turned in our keys, we told them to call us if they needed to do any repairs or if we needed to pay any feesWell, months later, we got a call from a dept collector saying we owed almost $for custodial and repairsThey actually sent the bill to our apartment!!! Why would they send a bill to an empty apartment??? We were never given a chance to see what they found wrong so that we could reference our picturesNow they are taking legal action since we didn't pay that bill....which we never actually got or were told aboutI would NEVER suggest this place no anyone, not even my worst enemies

To whom it may concern;
Thank you for reaching out to me in regards to applicant *** ***I had the opportunity to speak with the Property Manager of the mentioned community *** *** ***)To my understanding, Ms*** applied for an apartment on January 11th
and paid the application fee and hold deposit ($total)She was rejected on January 16th for not meeting the income requirements (3x the base rent)Per her agreement when completing the application, Ms*** is eligible to receive a refund for the paid hold deposit but the application fee is non-refundableShe will receive a check in the mail for the amount of the hold deposit paidHer request to receive the refund in the same form of payment that she used is unfortunately not an option as all refunds are processed the same way through our corporate officeNone of our rental offices are responsible for the refund processIn addition I am not clear on her claim made of not hearing anything for over two weeks based off the fact that weeks from her application date would be January 25th (today)
I do apologize for any miscommunication in regards to availability and this will be discussed internallyWe must stay consistent with our screening guidelines and policies in order to stay in compliance with Fair Housing LawsIf there is any additional information needed please do not hesitate to contact myself at *** ***
Thank you,
*** ***

Ms*** came in only to apply said was informed by a current resident and didn’t need to see a model just wanted to go ahead and apply and was looking to move fairly quickly because her current landlord was going up significantly on the house that she was renting atShe filled out the application
the same day and on the application she indicated she had a “mixed dog” and it was only 45lbshowever she explained to me that this dog was an, “emotional support animal” so I then told Ms*** that I would need documents from her physician or psychiatrist saying that she said ok, I also told her that I needed the contact information of her current landlord and proof of income all of which she said she was going to bring back in the next dayThe documents were never brought in nor did she say the breed of her dog either during the entire screening process

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by General Services
Corporation regarding complaint ID ***
Regards,
*** ***

To whom it may concern, Thank you for contacting us in regards to our resident Sean *** of *** *** *** ***I have not had any contact with Mr*** *** (property manager of *** *** ***) has had past conversations with Mr*** in addition to visiting his
apartment to see the problem for herselfUpon entry, the thermostat was set to degrees and the temperature out of the vents read degreesThe style unit that Mr*** resides in is a loft which has a lot of open spaceOn top of that there is a very large window in the living area with no blinds/curtains that allows a high amount of sunlight inWe do not provide blinds/curtains for this window but they were offered assistance in installing blinds/curtains if they were to purchase some, which they did notThe thermostat was replaced but per the service supervisor it did not need to beThere were multiple complaints about the thermostat so to appease the customer they replaced it with a brand new oneThe resident was advised not to set the thermostat to such a low temperature as this is what caused their electric bill to spikeSetting your thermostat at such a low temperature during the summer months causes the unit to run constantly as it tries to hold that low temperatureAlso, upon inspecting the vents in the bedroom they found that they were covered by the curtains hanging from the window preventing air flowThe resident was asked to remove the curtains covering the vents but upon a second visit they had not been movedThey were offered a concession of $which they declined If there is any additional information needed please do not hesitate to reach out to myself or the *** *** *** rental officeThank you for your time *** ***Asstto the RPM

We apologize that Ms*** would feel as if the charges are not correctWe did everything to have the correct documentation signed and reviewed to protect both residents and management. When Ms*** originally came into the office to express concern over her move out charges, we
did have her complete file on site as it had been sent to collectionsAfter retrieving the file, the Pet Addendum was found where she signed it on 1/9/acknowledging the fact that the $*** pet fee is non-refundable and that it does not apply to any charges for damagesWe provide a moinspection form that needs to be completed and filled out within the first week that new residents take possessionThis form protects the new resident from being charged any damages or items that are documented and also ensures that our management team have record and respond to any items that may arise within the first week of move inThe carpet was in good condition and no pet damages were documentedWe use a similar form after the resident moves outOn that form, pet damages were noted and Ms*** was charged a prorated amount for the replacement of the carpetOur accounting department calculated all proration charges with rent and pet fee amounts correctlyIf there was a mistake, we would gladly correct itWe will attempt to collect all money owed and hopefully resolve this matter as soon as possible

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi im *** *** So treehouse apartments replied with I don't be prepared for them when they come to exterminateI was always ready for them expect one time I had to move everything from the kitchen floor to the dining room floor that was it but it still don't make a difference they know no matter what they spray and do in one apartment is not gone stop these bugs these apartments are infested you can't treat one apartment and not all at the same timeIt should be against the law to allow people to live in this and make them pay to break the lease to get outAs many times as he came I've seen no progress. I have heard my neighbors complaining in the hallway about this problemI can't let my kids live like this but I don't have the money to break the lease and make sure when we leave we have uninfested furniture like when we came in hereThank you for all your help
Regards,
*** ***

To whom it may concern: Thank you for the letter you sent to General Services Corporation (GSC) regarding our resident, ***
*** Per my conversation with *** ***, Property Manager for Somerset Glen Apartments, it has been discovered that Ms***'s unit is in fact without an AC unitSoon after Ms*** moved in there was a change of staff involving the Service SupervisorPrior to the previous supervisor's departure, there was no information relayed to the property manager of this situation. As time went on, I would assume, Ms*** did not report this to the office as she was under the impression this information had been forwarded by the previous supervisor (and she had no immediate need for an AC unit during the Winter months)Ms*** did call my office in mid December, but, I have not been able to reach her as the number provided ((804) 496-0190) is out of serviceAs of today, Ms*** had the new supervisor, *** ***, visit Ms***'s apartmentThey have ordered a new AC unit and will install it upon deliveryHe is also currently working to resolve her drainage issue mentioned. In regards to her claim of her rent increasing, previously, residents were responsible for paying for their gas utility separately through a 3rd party vendor (NWP)Recently, the owner has made the change to eliminate sub-metering and to provide residents with a flat rate charge that they pay with their rent monthlyWhile this did increase her rent she can find on page sectioll 5. "Utilities" of her Standard Leasing Pages that it states "Owller reserves the right to adjust the utility charges, at any time, based Oil increased costs, consumption and/or utility rates, as is deemed necessary at its sole discretion"There will be no adjustment made to her rent for this reason. Should you need any further assistance please feel free to contact Somerset Glen Apartments at *** *** With regards, *** ***

I am writing this review in attempts to assist individuals thinking about renting at Old Buckingham StationI encountered many issues while living at Old Buckingham Station, but the following take the cake:
- Upon move in we discovered the apartment had not been cleanedThere was a layer of dust on everything and we had to deep clean the entire apartment before moving a single box in
- During move in contractors came in to do paint work that had not been finished prior to our move in - they said their records showed the apartment vacant
- The items we marked on the move in checklist were never rectifiedA month later I had to contact the leasing office to fix them
- I requested the closet doors for the washer/dryer be replaced for straight months because they were not on track upon move-inThere was a different excuse every time, and when they were actually replaced, the doors were cheap and did not work any better than the broken ones
- A couple months into our lease the hot water heater started leaking on a Friday eveningThe problem was not rectified until Tuesday afternoon, and the water that had seeped into the carpet was not extracted until I specifically requested it
- I complained about the heat not working properly for monthsThey "fixed" the problem every time, but the frigid temperature and $electric bills never changedAfter FREEZING months (the winter that Richmond experience degree temperatures) I demanded a new heat pump, and threatened to involve my lawyerOnly then was the heat pump replacedI requested a refund for the electric bills and was only given $in reimbursements for months when the bills and energy usage clearly showed the heat pump was faulty
- When spring arrived there were dozens of carpenter bees inhabiting the porch, so I called (and spoke with the manager) to request exterminationHer response to me was "You must not be from the South.", and the bee issue was never rectified
- Several times contractors were hired to do work, and they left a mess inside the apartment (boxes left on the floor that they took down, mud tracked into the house, standing water inside the apartment)Management took no action
- I requested for the weather stripping and door jam to be replaced because the main door into the apartment was not sealed properly, allowing bugs and a snake into the apartmentIt was never done
I lived at OBS for a year, and there were different managers - all of whom did not express a particular concern for residentsThey do not take ownership of any problem, and that attitude trickles down to the leasing office staffPhone calls are not returned even when requested, and most phone calls that are answered are greeted with a non-caring, rush-you-off-the-phone attitudeThe apartments are gross - periodThey feature outdated appliances, old carpet, black mold, drafty, dark, and buggyThe "resort style" pool they boast had mold growing in the skimmer in July You would also be MUCH better off paying $40/month to go to *** *** across the street if you really use a gym - the gym at OBS is a joke considering the number of people that live in the community
I will commend the maintenance staff for their diligent work and great attitudes - their hands are tied by management to get stuff done, but their constant smile and communication made the aforementioned issues somewhat bearable
This could be such a wonderful community with the beautiful surroundings and great location, but the management, outdated apartments, and cleanliness issues cause me to suggest you NEVER rent here

Thank you for the letter you sent to *** *** *** *** regarding our resident, *** ***
Per my conversation with *** ***, the Pest Control Technician for Treehouse Apartments, he has had issues involving the cooperation of *** *** being
prepared for her scheduled treatmentsEither the resident does not want to fully prepare (which involves removing items from cabinets, moving furniture, etc.) or they are unable to leave the apartment due to lack of transportationTo properly resolve the issue, *** needs the full compliance of the resident*** would like to work with this resident to rectify this concern but we need their cooperation as well.
Should you need any further assistance please feel free to contact Treehouse Apartments at *** ***
With regards,
*** ***
General Services Corporation

Thank you for reaching out to GSC in regards to our previous tenant, Ms*** ***I do apologize for the delayed response as I was out of the office from the dates of September 12th through September 28thSince my return, we have resolved this concern and corrected Ms*** refund so that
she will receive the full $she is seekingHer check in the amount of $(she already received $29.84) was mailed to her provided address on 9/30/If you have any additional questions please feel free to contact meThank you,*** ***

Responding to *** *** complaint #***
#222222; margin: 0px">Around 10:am on April 10th *** *** came into the leasing office and stated her car was towed, she was asked if she had a permit displayed either on her window or rear view mirror, she did not
When *** *** moved in part of the lease paperwork that all residents review and sign is the Parking Rules and Regulations form that clearly states that you must display a window decal issued by the leasing office or a parking pass displayed on the rear view mirror, there are also signs at every entrance to the community that you must have a permit to park on the property. The day *** *** moved in she did not have her vehicle registration with her and was told that she needed to bring it in to receive her window decalA few months later, April 9th her vehicle was towed
On April the staff tag doors with a flyer reminding all residents of the parking rules and informing them that we also have laminated guest parking passes for them to pick-upThis was added so the residents would not have to come into the office for a temporary pass every time a guest stayed pass the 11:pm time frame for towingNo changes in the parking rules or regulation have been made
The leasing staff tried to help *** *** but could not give her the information she wanted to hear*** *** became upset and would not leave the office when asked and therefore the police we called
*** *** was offered to transfer to one of our other properties
Please let me know if you need any additional information about this complaints
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10674364, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Let’s clear up a few matters. (1) I came home from work to use the bathroomThe toilet flooded, although there wasn’t a legit reason for it to be clogged up. So I did not clog the toiletLying is not something I am fond of, so even if others choose to fabricate a story, I don’t.(2) I called maintenance while I was still inside the apartment about the toilet flooding the bathroom, as soon as I realized that the water was not stoppingI did not wait until I got back to workI went back to work instead of WAITING any longer on the maintenance guys to get there, because my lunch break was over and I have an obligation to my employer to report to work for my scheduled hoursI did, however, call my father to meet them at the apartmentI left the doors unlocked.(3) I did not turn the water off because I did not know that was an optionI don’t know the ins and outs of toilets, I’ve never had a functioning toilet to overflow and keep running to that extentI did what I knew to do, which was take the lid of the tank off and try to pull the piece up that’s in there, but it didn’t workI’m not sure where the “Not my responsibility” part comes in, but I don’t recall that being in the conversation that we had.(4) I spoke to the maintenance men, who told me that the toilet and pipes are so old that anything could have made the toilet do what it didSomething small could have blocked a valve, or something to that natureSo to say that it was not due to negligence on the company’s part is not completely accurateI have asked multiple times to have the year old toilet replaced when I initially realized the piping wasn’t right.(5) Ryan failed to mention the furniture that was rained on by toilet water, as well as the flooring needing to be pulled up and replaced, both downstairs and upstairs, as well as the carpet needing to be re-stretched(6) There was definitely roach activity found in the apartment throughout the time I’ve been there, and James, the pest control guy, acknowledged thatJames has seen the actual roaches I’ve called about, if not in person, he’s received picturesIf there’s no roach activity, why are we now saying that to see roaches every now and then is for the area? That’s a contrast
The lack of compassion and responsibility on this company's end is disrespectful and unacceptableAt some point, you would think that if someone is having this many problems with her unit, maybe we need to re-evaluate the unit and fix the problemsThe maintenance men on this property have told me that the apartments are so old that it’s much work that needs to be done and that when they were renovating, they informed management of all the issuesThey said that management was only concerned about the cosmetics and nothing elseI have neighbors who have spoken with me about the issues they have in their units as wellIt’s not just meInstead of trying to save face for the company, maybe the company should look at actually resolving these issues, as opposed to just covering them up. So while I do appreciate my toilet finally being replaced, and I do appreciate the kindness of the maintenance men who I’ve become so familiar with unfortunately, I am highly dissatisfied with this company’s service and lack of compassionWhen someone is putting everything they have into a place to live, but can’t even enjoy it or spend time in it, it’s depressing.
Regards,
*** ***