General Services Corporation

This place is a nightmare!!! When we first moved in, there were several small issues that we took pics of. the office didn't seem interested in documenting everything stating it was "normal wear and tear." The ductwork was so filthy that I literally woke up coughing and stuffy every morning. The lighting in the parking lot was terrible. You couldn't see anything at night at our parking lot. There were terrible water leaks and mold on the ceiling that we told them for the 4th or 5th time upon turning in our keys to leaving in which they replied " why didn't you report it then?" We then explained that we had told the maintenance guy every time he came into our apartment and they said we will most likely be responsible for repairing it. When we came back to get the last of our things, someone had gone into our apartment and actually THREW UP in our sink! We decided to throw away a lot of our "junk" since we were moving into a house we we wanted less clutter. The dumpsters were so full and overflowing that we left trash bags in the apartment. We asked them if that was ok since we didn't want to add to the trash. They said that would be fine. When we turned in our keys, we told them to call us if they needed to do any repairs or if we needed to pay any fees. Well, 6 months later, we got a call from a dept collector saying we owed almost $600 for custodial and repairs. They actually sent the bill to our apartment!!! Why would they send a bill to an empty apartment??? We were never given a chance to see what they found wrong so that we could reference our pictures. Now they are taking legal action since we didn't pay that bill....which we never actually got or were told about. I would NEVER suggest this place no anyone, not even my worst enemies.

Review: I applied for an apartment at [redacted] on 10/18/15 with a $50.00 holding fee. I went to Tn and got my belongings on 10/24/15 and returned on 10/25/15 with the business just opening on that date. I was greeted by a woman who was very rude and yelling as I walked in the door. I asked about the availability for apartments that had vinyl in the dining room (which was offered if I wanted it when the apartment was shown) and that was rudely denied. I was asked for my proof of renter's insurance in which I did not know to have because I was not informed by Ashley/Amber that I needed to bring it. I offered solutions that I felt would work on a Sunday afternoon to give her the information as she said that I would not be able to move into my apartment without it. She denied all options with such intimidating tone and volume of her words. She asked me for my "[redacted]" paperwork in which I again did not have any idea to bring. We went back in forth about me not bringing my "[redacted]" paperwork after I told her that I did not know what "[redacted]" was as I just moved from Tn. Her exact words were "Your going to come in here and tell me that you don't know what [redacted] is". At that time I excused myself from the room as I felt that her tone and volume was intimidating to me as a possible tenant. I was told then that I would need to return in two hours to finish signing the lease or I would lose my money and also the apartment. I told her that I would be back just needed a minute to regather myself. I left and came back to verify that I was not in the lease with my renter's insurance paperwork that I found in my car. I requested for a copy of the papers that I had already signed and asked if I was in the lease in which was informed that I was not. My family and I was forced to stay in a hotel until I was not able to afford it any longer because I refused to be yelled at and talked to with an attitude with someone doing business. My belongings are still stored .Desired Settlement: $50.00 plus hotel expenses for 5 days.

Business

Response:

To whom it may concern, Thank you for contacting us in regards to our prospective tenant [redacted]. Ms. [redacted] was scheduled to move into our community [redacted] on October 25th, 2015. We require all of our new move-ins to maintain renters insurance and to switch the [redacted] Electricity account into their name prior to moving in. They must provide their proof of insurance and account number from [redacted] at the time they sign their lease. The [redacted] at Hunters Ridge, Ashley S[redacted], claims she explained this to Ms. [redacted] prior to her scheduled move in date, like she always does. Ms. [redacted] arrived on the 25th with neither of these required items and the leasing consultant helping her that day, [redacted], explained to Ms. [redacted] that she could not allow her to move in without it. Ms. [redacted] asked to use a company computer to sign up for insurance. Unfortunately, we do not allow the use of our company property to anyone but our employees. Ms. [redacted] then asked to use [redacted]'s personal cell phone. [redacted] did not feel comfortable allowing this and she declined. This upset Ms. [redacted] which led to her leaving the office. Prior to leaving [redacted] advised Ms. [redacted] that if she isn't moving in the deposit that she paid to reserve the apartment ($50) would be forfeited. Ms. [redacted] left and never returned. Unfortunately, Ms. [redacted] did not move in. I reached out to her myself to try and resolve the matter. I told her that we would not reimburse her for any hotel expenses she incurred due to the circumstances. She was provided instructions and they even extended her hold period in hopes that she would return. If you have any further questions please do not hesitate to contact me. Thank you for your time. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Lease 1 (move from St Louis) Move in date 11/30/2013 12 months

Lease 1 ended November 29, 2014.

I received letter of renewal options.

I went into the office prior to November 30th to sign a six month lease with the intentions of moving once the lease was up.

Lease 2 ended June 29th 2015.

I went into the office and spoke with someone by the name of Adriana John.

My plan was to sign a 12 month lease. At the end of that least, I was going to move back to California. I learned that day that there was a renovation project for the complex and my apartment was up for renovations. This meant, I would not be able to sign a 12 month lease but go month to month until my apartment came on the list for renovations. At that point time I would be given a 30 day notice to vacate. It would be unknown when that list would be available. I was assured I had options. Since I was being forced out, they could transfer me to another apartment either a renovated on or an older one that would not be on the renovation list until “phase II’.

I was shown apartments close by that were comparable to my current apartment so I picked the one I was shown and completed the paperwork (application for the transfer, form for official move out).

I received a call the following Sunday my application wasn’t approved because of my credit score at the time.

She explained to me my options at that time. Month to month lease and subsequent notice of which the actual date would is unknown to move out in 30 days.

I decided to look for another place to live.

From that point beginning in June with my month to month lease, I’ve experienced the most unprofessional behavior, continued disregard and disrespect by everyone associated with this office.

The office first attempted to charge me a 10% late fee for June’s rent although it was placed in the office box prior to Friday the 5th. I provided a copy of my bank statement confirming the withdrawal from my account so the fee was waived.

I found another rental property willing to work with me. I had a move in date of July 3rd.

I went into the office to complete another move out form, setting the date for July 5th (to allow time to clean the property). The same day I spoke with someone named Sherri (I’m assuming she is the assistant manager of the property). She is the same person who waived my late fee. I asked what would the prorated amount for moving out on July 5th would be. She told me my month to month rent would be $1078 divided into 30 days for the prorated amount. I told her that was incorrect, renewal letter stated $913. She accepted that information as I had a copy of the letter as well as a copy was in the office file. She told me she would mail a letter to me with the final amount needed.

On July 2nd, I called the office regarding the letter with the final amount. I spoke with Adriana who told me she would look into it and call me back. She did call and provided the amount of $147.24 but the message said it for Friday move out day. I called to make sure they had the right move out date with no answer and I didn’t want to leave a message. I drove down to the office to inquire they had the correct move out date. I also needed to inquire about doing a walk thru after I moved out. Adriana walked to the back of the building/maintenance office to speak with the maintenance manager Rusty about scheduling a walk thru. Rusty told her to send an email to remind him to contact me to set a date of July 8th for 30 minutes. I asked to be included in that email and was.

Keys were turned in before the office opened Monday morning July 6th.

I waited two weeks for the email from Randy. I emailed him Rusty on July 17th to following.

Rusty responded that he did the walk thru and didn’t see any charge but a pet stain. He asked if I still wanted to do the walk thru. I responded the same day with yes.

I wanted another week without a response.

I went to the office and spoke with Sherri.

Per Sherri, Rusty was out of the office sick for a week so he didn’t see my email.

She looked at my record online and stated she did not see any charges so I should get the full amount back. She couldn’t tell me that date. I gave her the form with my new mailing address. I also confirmed to her I put a change of address with the postal service. I left the office.

I begin receiving mail from my address change so I called the office on Wednesday 19th to inquire about my deposit refund. I asked to speak to Sherri. I was told by someone named Wanda that Adriana would now be handling my account. She took a message for Adriana to call me back. I did not receive a call.

I went to the office on Monday the 24th. Adriana stated she did not receive the message. Her portion of closing out my file was done on July 8th. She told me my refund would be approximately $229.00 as there was a charge for something but she could not tell me what the charge was for. I was supposed to receive $250.00. She assured me she would call me once she found out. Adriana never called me. I called again on Friday speaking with another person. I asked if Adriana was available. She told me she wasn’t. I asked if she could help me with my deposit. I was told I needed to speak with Sherri. Frustrated with the back and forth, I told her I don’t want to speak with Adriana and I needed to speak with the manager.

Sherri got on the phone of which I detailed the problems I’ve experienced including her refusing to speak with me a week earlier. I advised her I just want the full amount of my refund and if I am being charged a fee, I need to know for what and why. Sherri promised me she would research the matter and call me by close of business that same day. She confirmed both my personal cell phone number as well as my work number. As of today’s date September 3, 2015, nearly 60 days after I moved out and 14 days past the 45 day window, I have not heard from no one in this office nor have I received my refund.Desired Settlement: I am requesting my deposit refund ASAP. I expect the full amount back of $250.00

Business

Response:

Thank you for reaching out to GSC in regards to our previous tenant, Ms. [redacted]. I do apologize for the delayed response as I was out of the office from the dates of September 12th through September 28th. Since my return, we have resolved this concern and corrected Ms. [redacted] refund so that she will receive the full $250.00 she is seeking. Her check in the amount of $220.16 (she already received $29.84) was mailed to her provided address on 9/30/15. If you have any additional questions please feel free to contact me. Thank you,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I have repeatedly called for maintenance to come fix a leak from my ceiling and it's been two weeks and they haven't fixed it. Also I was charged an additional $50 for my first month move in fee, 18 days prior to my move in day, after being told that everything was taken care of.Desired Settlement: I would like my ceiling fixed, and I want to make sure that I was not over charged.

Business

Response:

To Whom it May Concern; Please consider the following the response from [redacted] regarding case number [redacted]: The confusion over the $50 balance on the resident’s account was discussed with the residents and explained to them on multiple occasions by our staff. The final conversation with the residents was on 6/18/2015 between the resident and the Property Manager. At the end of the conversation, the resident stated that she understood the explanation of the charges, credits and final balance. I will provide explanation here as well. · Charges prior to move in- $70.00 (two application fees)· Payment prior to move in- $150.00· Credit on account prior to move in- $80.00· Move in charges- $868.00 (rent, utilities and security deposit agreed upon on the lease)· Payment received at move in- $738.00· Balance after move in payment was received- $50.00· Payment received on 6/18/2015- $50.00· Balance at the end of June- $0.00 I also have additional information regarding the maintenance issue the resident was concerned about. Please see the following timeline: · 6/22/15- Service request put in for a leak in the bedroom ceiling· 6/29/15- Service request put in for bedroom ceiling leaking· 6/29/15- Second service request was closed as a duplicate request since the original request was still open.· 7/1/15- Roof was repaired by contractor and ceiling repair and patch followed· 7/2/15- Resident called stating that there was still an issue· 7/2/15- Maintenance called to get more information from resident regarding the issue since to their knowledge it was all repaired. Maintenance has not received a call back from the resident to date (7/10/15).· 7/9/15- Property Manager had maintenance open up a new service ticket to double check repairs.· 7/9/15- Maintenance checked for a leak. No leak found. Did find that the patch job was not aesthetically perfect as we have textured ceilings and it is hard to perfect ceiling patches at the community.· 7/10/15- Maintenance contacted contractor to correct patch job and scheduled it for next week. To the knowledge of the management team, both of these items had been resolved. Due to the resident still having concern, we will have the contractor come back to perfect the repairs. We now consider these matters to be resolved and this matter to be closed. Please contact us with any questions or concerns. [redacted] | Property Manager

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand about the billing, but how is it my responsibility there was a balance 18 days after moving in, which wasn't told to me until that date. Also the roof has been fixed, I told maintenance this the last time they came by. However, even you noted that it took 2 weeks to fix it. It was a leak in the ceiling water fell in large amounts on my room mates bed. Not to mention there was a shooting in the parking lott outside my building, we were outside. I expect a discount on my bill....

Regards,

8042402381

Review: GSC apartments lease conditions specify that residents and occupants listed on leases must have a parking decal to park in the community between 12 midnight-6am, others must park in the designated visitors parking spaces and parking where there is yellow painting is restricted for everyone. Since February the apartment community has not been regulating its own requirements for parking and has suspended towing, because they are in the process of adopting the requirement for resident and occupants listed on leases to obtain new parking decals, which is an inconvenience because the decals are hard to remove and time consuming. Since GSC has suspended towing, there has been an increase of "residents or occupants" that do not have parking decals, vehicles with no tags, vehicles on jacks, vehicles in the visitors for excessive lengths of time (i.e., 1-3 weeks), vehicles parking in "yellow zones", vehicles parking within 15 feet of the fire hydrant, vehicles parking on Eunice Dr. When I contacted the leasing office to bring my concerns to their attention, I was told that the towing company was still coming into the community to ensure cars were properly parking. I advised the representative that the towing company had not been coming because the issues described above would not be so excessive. I was encouraged by the employee to contact the towing company if I saw any additional violations. It is not my responsibility to patrol the premises looking for parking violators that is the responsibility of the towing company contracted my GSC.Desired Settlement: A contact from management explaining what is going on with the parking and towing situation and how it will be improved.

Business

Response:

To whom it may concern, Thank you for reaching out to GSC in regards to our resident [redacted]. My name is [redacted] to the Regional Manager for GSC's VA Communities and I'd be glad to assist in the resolution of this matter to the best of my ability. Effective March 1st, 2016 we implemented a more consistent parking program at all 13 of our VA communities which required all residents to dispose of their previous decal and visit the office to obtain new ones. One of the main purposes of this new program was to do exactly what Ms. [redacted] mentioned and that is to control unauthorized occupancy. We did cease towing from mid-January until March 1st but that was simply to allow all of the resident ample time to visit the rental office to obtain their new decals. In addition, to park in a visitors parking spot that vehicle must display a visitor parking pass issued by the rental office. We only issue these temporary passes for up to seven days at a time and never back to back weeks. I do understand Ms. [redacted]'s point of view so I will make sure to follow up with the property to make sure that the towing company we use is actively visiting the community. I urge Ms. [redacted] to contact me at anytime at [redacted] if she would like to express any additions concerns. Thank you,[redacted]General Services Corporation

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: The customer service is very bad. When I applied at this apartment I forgot to mention who refered me. When I went to sign my lease I told them who refered me. They told me it was to late to get the referal bonus but I hadnt even signed my lease yet. Also when I did a walk-thru of the apartment I would be moving into. I noticed there were issues in the bathroom that had to be fixed. I also told them that I didn't want the brush and pine needles right beside my front door. They said they would remove them and would repair the bathroom. I moved into the apartment on March 21st 2014. The issues that they said they would fix did not get done. The strong odor of paint is still in the apartment and it is so strong that I'm not able to stay there everyday because it gives me bad headaches. There was a leaking faucet in the sink in the bathroom and there is no way to turn the water off. The water that was leaking is the hot water so im being charged for hot water that im not even using. And when I tried to use the shower I was almost burned because the hot water would come out the shower head and the cold water comes out the bottom tub faucet. The hot water and cold water do not mix together. I called the maintenance team with the apartment complex the very next day. They said it couldn't be fixed until the following Monday. Monday came and they still didn't come to fix the problem. I thought maybe because of my accent they didnt understand me so I had my girlfriend call for me to explain better on Tuesday, and they said that they had already received the work order and would be there that same day to fix the problem. They still didn't come. Thursday I go to the office in person explaining that I've been living there one week and have been paying for a leaking faucet and no shower. They said they would come. Friday they finally come. They did not fix the shower at all and they fixed the sink only partially. It is still dripping hot water. I'm still waiting on services from them.Desired Settlement: I want my bathroom fixed to the proper working order, the brush removed away from my front door, and I want to get my referal bonus.

Review: On June 4th, 2013 I made a payment for my rent at the London Town leasing office in the amount of $1000.00 with my Visa Debit Card. A young lady by the name of [redacted] assisted me, providing me my receipt which I signed agreeing to pay $1000.00. Later when checking my account balance I noticed I had two $1000.00 charges from London Towne. I immediately contacted the Leasing office who assured me their debit machine had not been working properly. My call was forwarded to a Property Manager by the name of [redacted], who also apologized for the mistake, stating the same as [redacted] that the debit machine was having technical difficulties. [redacted] asked that I email her a copy of my statement where the duplicate charges were made. After sending an email [redacted] asked that I bring in a hard copy of my statement showing that both charges for $1000.00 were cleared and not pending. I did so and [redacted] stated that by Thursday June 6th I would be refunded my $1000.00. On Wednesday June 5th I emailed to confirm our plans with [redacted] and she responded stating that it was still showing pending on the leasing offices end and she would email me when my refund check was ready. After being told my check would be ready on Saturday June 8th, I arrived at the rental office and was given a check for only $748.56. I emailed [redacted] regarding the $251.44 missing from the amount my bank account was over charged. [redacted] informed me that because I had an outstanding balance on my account they only refunded me $748.56 although I only signed a receipt agreeing that my bank account be charged $1000.00.Desired Settlement: I would like to be refunded my $251.44.

Review: In 2013-2014 I lived at Cardinal Forest Apartments and from the moment me and my mother moved in we were given false information by the manager (hispanic woman, not sure of her name). We left those apartments due to always being told incorrect information. We moved to Hunter's Ridge in 2014 and are still here. We were working with Maria and had no problems. Recently, the same manager from Cardinal Forest has been relocated to work at Hunter's Ridge. I went to the office to find out about breaking the lease and she pulled my charts. She told me she remembered me from Cardinal Forest. She told me to move I had to give a 30 day notice and pay 1 month's rent based on the fact that I moved to the apartments before the early termination policy changed. I called today 4/11/16 and spoke with Ashley who provided me with the correct information of 60 days notice and 2 months rent. The problem that this has caused is that my mother and I have been actively searching for a house for about 6 months now and finally found the perfect home for us. I told them, based on what that lady told me, that I will be available in 60 days to move and they did us a favor by holding it out that far. Now I have to go back and tell them that we are not able to move when we said we could and now no longer have a home to go to as we are back at square 1 after months and months of vigorous searching. This is very depressing and frustrating and I don't ever want to do business with anymore of GSC properties solely due to that 1 lady and her incompetence.Desired Settlement: I understand that it is in my lease for a 60 day notice thanks to Ashley, but this needed to be reported to someone. I'm sure you all probably could not terminate for the 30 days but I don't feel like she should be allowed to continue to give your customers false information and never take responsibility or consequences. If she continues treating consumers this way, all of your loyal long term residents will find elsewhere to go and eventually, like us, will no longer want to have anything else to do with your company at all. I would appreciate if someone would contact me regarding this issue.

Business

Response:

To whom it may concern:Thank you for reaching out to GSC in regards to our resident [redacted] of Hunters Ridge Apartments. I had the opportunity to speak with [redacted] in regards to the miscommunication he received & apologized for any confusion. [redacted] was very understanding & is clear that we cannot ignore the policy due to a mistake that was made. He wanted to simply advise our office of the misleading info that he was given. It is very unfortunate that [redacted] has had a negative experience with GSC but I encouraged him to call me in the future with any questions/concerns that he may have if he does not feel comfortable with his rental office. If you have need any additional information please do not hesitate to contact me.Thank you,Ryan D[redacted]

Review: On January 2016,fill out an online application. The [redacted] application $35,hold fee $100 fees. Paid in the first part of January. After waiting two week. Call Apartment Office transfer call, Tonya answer phone. Never received a call or a email from property. Move in date was January 26. Person on the phone wasn't knowledge about Apartment process. She was very rude on the phone. She processed to tell me about how the internet website wasn't correct information about the availably list. After find out that the unit wasn't available she processed to ask question about size of unit, the date move and etc. At the time I wasn't should if this was a liable company to be doing any business. I in turn a ask could the Company return my hold fee. At the time she inform that the fee will be mail to my mailing address. I ask why the funds couldn't be return in the same matter the Office received the funds. She only could say policy. I believe that this company need to be moritior for misleading of there website and prices and image. I find this to be poor business practice. At this time I would like a refund in the same matter that I give this to the Company. And for this company to delete the dishonorable website.

1. Add All Qualification to the website

2. Call All Applicate in a timely matter.

3. Check website for all inaccurate information

4. Hire new phone staff.

This are my recommendation for this company. Please at less make the Capital of Virginia Honable.Desired Settlement: Please refund all funds.(149.00)

Business

Response:

To whom it may concern; Thank you for reaching out to me in regards to applicant [redacted]. I had the opportunity to speak with the Property Manager of the mentioned community [redacted]). To my understanding, Ms. [redacted] applied for an apartment on January 11th and paid the application fee and hold deposit ($135 total). She was rejected on January 16th for not meeting the income requirements (3x the base rent). Per her agreement when completing the application, Ms. [redacted] is eligible to receive a refund for the paid hold deposit but the application fee is non-refundable. She will receive a check in the mail for the amount of the hold deposit paid. Her request to receive the refund in the same form of payment that she used is unfortunately not an option as all refunds are processed the same way through our corporate office. None of our rental offices are responsible for the refund process. In addition I am not clear on her claim made of not hearing anything for over two weeks based off the fact that 2 weeks from her application date would be January 25th (today). I do apologize for any miscommunication in regards to availability and this will be discussed internally. We must stay consistent with our screening guidelines and policies in order to stay in compliance with Fair Housing Laws. If there is any additional information needed please do not hesitate to contact myself at [redacted] Thank you,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I so sorry that your office has to be the in between of this matter. Know I can report that the Office via message statement was as follow the GSC will mail a check . While I haven’t received any check or Eft deposit from the GCS. I apolize for the inconvenience that this may cause your Office. This matter should have been over thirty day ago. I have been waiting thirty days to receive the Holding fee. I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL. Please included date of mail or Eft. Thank you again for you speeding response.

[redacted]I so sorry that your office has to be the in between of this matter. Know I can report that the Office via message statement was as follow the GSC will mail a check . While I haven’t received any check or Eft deposit from the GCS. I apolize for the inconvenience that this may cause your Office. This matter should have been over thirty day ago. I have been waiting thirty days to receive the Holding fee. I AM ASK IF YOU CAN , SEND A MESSAGE TO SEE IF THE FUNDS WERE EFT OR MAIL. Please included date of mail or Eft. Thank you again for you speeding response. Annette [redacted]Disable Human Being

Review: Me and my two kids under 4 years old are living with ROACHES and BED BUGS oh yeah and carpet beetles. We can't sleep on our beds because when we wake up there are bites all over us. We put on clothes and shoes I have to shake them off because if not roaches will be crawling on us. Which now we sleep on the floor and last night I seen a roach crawling on my 2 year old head. I don't sleep because I have to watch my kids sleep now because I don't want bugs on them. We can't even leave our plate of food on the table to use the bathroom because when we come back roaches will be running from the plate. I have made 3 or 4 appointments for the exterminator to come and when he leave there Is no progress. I even called pest control to pay them to come do something about this and them told me the apartments are infested they told me it is pointless to exterminate one apartment and all are infested. I don't have money to broke the lease and try to move and I can't take my bed sofa and dresser because all are infested with the bugs I had no clue I was moving in with. So I am seeing if I can be helped with my issue. I have to be out in march.Desired Settlement: Helped with mu issue.

Business

Response:

Thank you for the letter you sent to [redacted] regarding our resident, [redacted]

Per my conversation with [redacted], the Pest Control Technician for Treehouse Apartments, he has had issues involving the cooperation of [redacted] being prepared for her scheduled treatments. Either the resident does not want to fully prepare (which involves removing items from cabinets, moving furniture, etc.) or they are unable to leave the apartment due to lack of transportation. To properly resolve the issue, [redacted] needs the full compliance of the resident. [redacted] would like to work with this resident to rectify this concern but we need their cooperation as well.

Should you need any further assistance please feel free to contact Treehouse Apartments at [redacted].

With regards,

General Services Corporation

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi im [redacted] . So treehouse apartments replied with I don't be prepared for them when they come to exterminate. I was always ready for them expect one time I had to move everything from the kitchen floor to the dining room floor that was it but it still don't make a difference they know no matter what they spray and do in one apartment is not gone stop these bugs these apartments are infested you can't treat one apartment and not all at the same time. It should be against the law to allow people to live in this and make them pay to break the lease to get out. As many times as he came I've seen no progress. I have heard my neighbors complaining in the hallway about this problem. I can't let my kids live like this but I don't have the money to break the lease and make sure when we leave we have uninfested furniture like when we came in here. Thank you for all your help.

Regards,

Review: I have never been evicted Nor I own any money to this property. Now I cannot rent nor bring my family over to Colorado. I am in the military and the last thing I wanna worry about is a roof on their head. I am going to deploy in a few months and I am worry and sick of this issue. I try to solve the issue with this property but just get the round around.Desired Settlement: An statement from the property. I want to have the wrong information removed from my court. Otherwise if they do not remove the error I will take legal action for damages.

Business

Response:

After speaking with [redacted] from the company on 9/17/13 she stated the customer can dispute their case with the credit bureau and the company is willing to provide the customer a letter showing there was no eviction. Customer can contact [redacted] at [redacted] for further directions.

Review: I lived in these apartments for over a year and the whole time it was problems with the maintence and the customer service. I wrote and called to no resolve and now I have moved out and they want hit me with outrages charges that I shouldnt have to pay for because they stem from them not handling issues. I called the proprty manager on several occassions and she never called back I have photos to prove all the issues I had with this company that were never fixed and never reimbursedDesired Settlement: I want an apology and those charges to be removed if not I will continue until I get the desired outcome

Review: Constant maintenance request to fix issues in my apartment, located at [redacted] that took excess time to fix or went unfixed. Due to written notice provided on 5/5/2014 to have these items fixed at least one item has gone unfixed and I was advised there was not a resolution and the other item was only fixed for 4 months and is now an issue again.

A verbal request to fix my leaking window was made on 3/29/2014. A written request was made on 4/30/2014 stating the window had still not been fixed and continued to leak. On 5/29/14 I was notified by the rental office that the leaking window had been resolved by removing a cable from the upstairs bedroom window. Concerns still arose that there was water damage from the rain. No one came to fix the window until I called to remind them in November. On November 26th, the bedroom window began to leak again. I called maintenance at 10:00AM to notify them of this emergency and no one came to look at the window. Maintenance was out of the office for the next four days. I had to wait until Monday December 1st to speak with someone regarding this issue. I was told they caulked the window (which was done before that did not work). Had the window been replaced in March or April, we probably would not be coming across this issue again (due to the fact that these windows are very old). 12/10/2014, the window continued to leak over weekend/week of 12/6/2014 – 12/9/2014. I have did no call this into maintenance as I terminated my lease as this issue is constant.

On 3/31/14 a verbal request was made to fix the gas smell in my apartment, and on 5/5/2014 a written request was made to GSC’s corporate office. On 5/29/14 another written concern was made to [redacted] rental office and GSC’s corporate office of the natural gas odor. I spoke with the [redacted] of GSC and the first thing she advised me was that she would get the natural gas odor fixed. Between May and December I have submitted maintenance requests on looking into this issue. I was told by[redacted] the maintenance manager on 12/1/2014 that this was not an issue but was a natural occurrence from these apartments and all my appliances had the correct parts and nothing could be done about it. Having a medical history of migraines, had it been disclosed to me about the natural gas odor in these apartments prior to moving in, my decision would have been different. Having to deal with the natural has odor is a constant trigger of my migraines. Also being told by a district manager that it would absolutely get fixed and then being told there is nothing that can be done about it, is disturbing.

Due to the constant issues that I have had with this apartment and the lack of communication and reason with the property manager, made me come to the conclusion to terminate my lease. But due to the face that the office could care less about the well being of their residence I had to pay the $1400 termination fee to get out of my less. Not once was I offered another apartment, or accommodations to stay in while the window was leaking and being repaired. I was given a $200 rental credit that I was told “never” happened and to never expect it again as it was a onetime thing.Desired Settlement: I would like to receive my $1400 termination fee back as I feel that I was given the run around with the gas smell problem in my apartment and had to deal with for basically the entire term of my lease until I paid to get out of it.

Business

Response:

Although I can understand Ms. [redacted] frustration, our lease does allow for earlier termination. On page 5, section 15. of the lease it states: Early Terminations: If at any time Resident desires to terminate this lease prior to the lease end date of current term, Resident may do so upon not less than 60 days prior written notice to Owner (which notice shall state Resident’s date of vacating the Apartment). For such privilege, Resident shall pay to Owner ( in addition to rent and other sums due Owner hereunder to the date of termination) a termination fee, accompanying Resident’s notice of termination and in the amount equal to twice the monthly rental…. Ms. [redacted] chose to terminate her lease 3 months before it ended and therefore paid the termination fee. Our records indicate that on 3/31/14 Ms. [redacted] call our maintenance department for a gas smell. On 4/10/14 the maintenance tech used a gas leak detector and it did not detect any gas leak. There was an issue with the bedroom window dripping water onto the sill during very heavy rains. Ms. [redacted] had a cup under the leak and a towel on the sill. To resolve this issue was difficult, as the point of entry for the water was hard to determine because it only happened during heavy rains. The roof was looked at by a roofer, the gutters were cleaned and repaired, entry through the attic did not show water. It was finally determined that there was a fascia board that had a small gap allowing water to intrude and go down the wall. Repair was made, the window area and a small part of the wall was replace/repaired and painted in July 2014. On 11/26/14 Ms. [redacted] called maintenance office for water dripping at the bedroom window and a gas smell, no leak was found however the tech caulked around window, no gas smell found. GSC was diligent in getting Ms. [redacted] issue resolved as quickly as possible. We are sorry that she had to terminate her lease early and wish her the best. Please let me know if you need any additional information. Sincerely, [redacted]

Review: My family and I moved to Hunter's Ridge Apartments back in February of this year, so we've only been here for about two months. The customer service has not only been extremely low, we can go as far as saying that it has been nonexistent. I have tried to reach everyone I possibly can to bring about some resolution to my concerns, but I have yet to hear back from a single individual, resulting in me contacting you all, Revdex.com. There is so much to be discussed, but I will be as brief as I can, especial with the limited space. The last incident that has prompted my eagerness to speak to someone was just the tipping point from all other problems we have been dealing with. On Thursday, April 10 our car was towed from the premises due to "trespassing." However, when we moved in--no one gave us a parking permit for living there. Not only that, we were told that parking was not enforced. Apparently on Wednesday, April 9--the day before our car was towed--the leasing office went around tacking notices on all apartment doors sometime late in the afternoon informing residents that towing would begin and if you needed a pass to come to the rental office. I left for work at 12PM that day, and at that time there were no signs present. I did not return from work that night until almost midnight. By that time, it was too late to retrieve a pass. Not only that, there should have been at least a 24-hour notice if towing was just about to start happening, let alone 12 hours. The short end of this is that when I went to the rental office to gain more information & try to find out what my options were on this--the leasing staff refused to help me; as a matter of fact, they threatened me and called the police on me because they said I was "trespassing." I tried to explain that no one had ever given me a parking pass & I was just trying to find out what I needed to to. I also stated that it was unfair for me to have to be penalized for their mistake. Again, I have reached out to corporate & others, but no one has helped.Desired Settlement: Due to the severe lack of professionalism of the leasing staff, their inability to handle concerns of residents, and a host of other things--I would like my family transferred to another [redacted] property without any penalties of "breaking the lease." I was told that I would have to pay over $1,300 to move along with a 60-day notice. I do not feel that this is fair to ask of me since my time here has been less than satisfactory.

Business

Response:

Responding to [redacted] complaint #[redacted].

Around 10:15 am on April 10th [redacted] came into the leasing office and stated her car was towed, she was asked if she had a permit displayed either on her window or rear view mirror, she did not.

When [redacted] moved in part of the lease paperwork that all residents review and sign is the Parking Rules and Regulations form that clearly states that you must display a window decal issued by the leasing office or a parking pass displayed on the rear view mirror, there are also signs at every entrance to the community that you must have a permit to park on the property. The day [redacted] moved in she did not have her vehicle registration with her and was told that she needed to bring it in to receive her window decal. A few months later, April 9th her vehicle was towed.

On April 9 the staff tag doors with a flyer reminding all residents of the parking rules and informing them that we also have laminated guest parking passes for them to pick-up. This was added so the residents would not have to come into the office for a temporary pass every time a guest stayed pass the 11:00 pm time frame for towing. No changes in the parking rules or regulation have been made.

The leasing staff tried to help [redacted] but could not give her the information she wanted to hear. [redacted] became upset and would not leave the office when asked and therefore the police we called.

[redacted] was offered to transfer to one of our other properties.

Please let me know if you need any additional information about this complaints.

Sincerely,

Review: This summer I moved [redacted] to start a graduate school program at [redacted]. I arrived in Richmond in July. I rented an apartment at St. Johns Woods. I signed a one year lease at St. Johns Woods. When I moved in there were a number of problems with the apartment such as I did not have a key to his back door which would have given me more convenient parking options. The management stated that their maintenance department would get the door keyed so I could use it. This never happened. Shortly thereafter the front cover of the dishwasher in the apartment fell off leaving exposed wires. I put in multiple requests to have this fixed using the protocol set up at the apartment complex. Nothing ever happened and none of the issues were resolved.

My mother came to visit from [redacted] at the end of October and was upset at the lack of responsiveness from St. Johns Woods management and went and complained directly to the management. My parents are co-signed on my lease and pay my rent as I am a student. Still no resolution to the problems. My parents encouraged me to find different Living arrangements which I did. When I notified St. Johns Woods that I would be moving out I asked that the management would waive the 2 month penalty (for early termination of my lease) since they have not kept up their part of the contract (maintenance). They told me that if they had know that I was unhappy to the point of moving out they would have had sent somebody out there to fix things. They told me that they had a change in their maintenance and that the requests for repair had been sitting on a desk unacknowledged. I replied that I did my part by putting in the request for repair and should not be held responsible for their internal problems. I have paid the penalty of $1390.00 but also advised that I would be putting in a complaint to the Revdex.com and would be seeking a refund of the penalty.

I moved out from St. John’s Woods one month after I gave notice and complained about the lack of response about the maintenance issues. During that one month period they still did not come and fix any of the issues and there are still bare wires coming out of the dishwasher that pose a safety hazard.Desired Settlement: Refund of $1390.00 penalty for moving out before 1 year lease completed

Business

Response:

I Spoke with [redacted] from the business. She states that when she spoke to the father and the son to try and get someone out to fix the problems she was told they had already found a new place to live and would be moving out of the apartment. There are fees attached to breaking a lease, and those fees were enforced and are valid.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I MOVED INTO MY APARTMENT THIS WEEKEND THE STAFF SHOWED MY A MODEL THAT WAS CLEAN AND UP TO DATE WHEN I MOVED INTO MY APARTMENT IT WAS NOT CLEANED CARPET WAS STAINED BATHROOM AND KITCHEN WAS NOT CLEANED CARPET COMING FROM THE WALLS PADDING MISSING BATHTUB NOT DRAINING WATER FROM BATHROOM SINK PRESSURE LOW JUST PROMISES THAT HAVE NOT BEEN TAKEN CAREDesired Settlement: I WOULD LIKE MY APARTMENT FIXED TO QUALITY AND ALSO WOULD LIKE TO BE REIMBURSED FOR THE INCOVENIENCE

Review: We have had many fights with this company over repairs of their equipment since the first night we moved in. They have left my wife, our 2-year old daughter, & me in dangerous living conditions with mold, mildew, dust, construction debris, cigarette butts, extreme temperatures & even open construction in our only living space. Every time we have something that needs to be repaired we are given the run around and have to fill out multiple requests and wait unreasonably long to have the necessary repairs made. It was originally recommended to us to contact Revdex.com from the local fire department after a dispute about how the property management handled a minor gas leak in our unit. The most recent problem we have been having is with our HVAC unit. Once it started to get warm outside, we noticed that our HVAC couldn't "keep up" and it was reaching 80+ degrees inside our unit with the A/C running around the clock. We immediately notified management and they sent out maintenance to "fix it". The maintenance crew came out at least 7 times and each time they told us that the unit worked fine, we were doing something wrong, and there was nothing they could do. My wife specifically requested that they replace the thermostat at one of the earlier visits and she was very rudely informed that she "just didn't know how an HVAC system worked" and the thermostat was fine without the maintenance team even looking into it. We continued to have problems as it got hotter outside and our 2-year old couldn't take naps upstairs because her bedroom reached up to 90 degrees throughout the day. We filed request after request after request for weeks after receiving electric bills 2-3 times higher than normal for our unit ($200+/month). We complained to the property manager and were talked to very disrespectfully and constantly told it was our fault and something we were doing wrong.After months of fighting it turned out, it was a faulty thermostat, like my wife suggested early on & bad HVAC motorDesired Settlement: We would like to be properly compensated for abnormally high electric bills because of faulty equipment and how long it took property management to make the necessary repairs. We called at least once a week for several weeks and the proper repairs weren't made for months; the maintenance team would show up, blame us, adjust which vents were open/closed in our unit, sign off on the order without doing much of anything to the actual HVAC unit, and leave. It took several months to have it fixed and we incurred months of abnormally high electric bills due to no fault of our own . We talked to other residents, & their electric bills for the same size units were two to three times less than ours. According to Dominion, the bills we were receiving were considerably above average for this unit. We've requested that the property aid us in paying for these extra costs due to their faulty equipment and we've been brushed off, treated with extreme disrespect, & told no compensation would be given.

Business

Response:

To whom it may concern, Thank you for contacting us in regards to our resident Sean [redacted] of [redacted]. I have not had any contact with Mr. [redacted] (property manager of [redacted]) has had past conversations with Mr. [redacted] in addition to visiting his apartment to see the problem for herself. Upon entry, the thermostat was set to 58 degrees and the temperature out of the vents read 58 degrees. The style unit that Mr. [redacted] resides in is a loft which has a lot of open space. On top of that there is a very large window in the living area with no blinds/curtains that allows a high amount of sunlight in. We do not provide blinds/curtains for this window but they were offered assistance in installing blinds/curtains if they were to purchase some, which they did not. The thermostat was replaced but per the service supervisor it did not need to be. There were multiple complaints about the thermostat so to appease the customer they replaced it with a brand new one. The resident was advised not to set the thermostat to such a low temperature as this is what caused their electric bill to spike. Setting your thermostat at such a low temperature during the summer months causes the unit to run constantly as it tries to hold that low temperature. Also, upon inspecting the vents in the bedroom they found that they were covered by the curtains hanging from the window preventing air flow. The resident was asked to remove the curtains covering the vents but upon a second visit they had not been moved. They were offered a concession of $23.50 which they declined. If there is any additional information needed please do not hesitate to reach out to myself or the [redacted] rental office. Thank you for your time. [redacted]Asst. to the RPM

Review: Firstly, I would like to state that I feel fortunate to be in this apartment complex but...I reside in a first floor apartment. The residence above my head stomp so hard that I have to get out of bed and sleep and rest in my SECOND bedroom to avoid the thundering noises. The following are dated incidents: 1.@ 9:15 pm; March 3, 2017: The male tenant upstairs was fussing at somebody and walking incredibly hard sounding like ‘[redacted]’.

2.@ 8:43 pm; March 6, 2017; the tenant above me was stomping from room to room. I remained in the second bedroom to try to avoid much of the noise. The tenant walks around so hard until I could not rest in my OWN bed but had to sleep in the rocker in the second bedroom. The Richmond Police were notified by me on March 2, 2916. When I went to the office to pay my rent March 3rd, I told the apartment office of what happened. They found nothing on record. The Richmond Police DID NOT submit a 'case number' for the incident. Anxious and feeling defeated, I asked if I could transfer to a townhouse unit but was told I CANNOT. Sometimes the tenants make so much noise, I am awakened in my sleep. I am a person with a medical records stipulating I have a triple bypass, a stroke, (which left my right side weak) and other medical agenda that I have written by my doctor. When I first applied to this complex, I was shown a townhouse that would have suited my needs. When I submitted all monies, I was shown two OTHER types of townhouse designs. I declined them because I was afraid of mounting the CURVED steps that led upstairs. As a result, I was given the one-floor apartment. Why were the townhouses switched and I was not given the original townhouse? To resolve this matter, I need to transfer to the style townhouse that has STRAIGHT stair case and a half bath downstairs as I was shown originally. As I stated before, the apartment units are nice but the tenants above me make it miserable to be here. I hope you can resolve this issue to me.Desired Settlement: To be allowed to transfer to a townhouse. I have a two year lease but all I want is to be able to transfer which the apartment office says I CANNOT!

Business

Response:

To whom it may concern, Thank you for reaching out to me in reference to our resident [redacted] Upon receiving this complaint through the Revdex.com I followed up with the Property Manager at [redacted] and have been informed that she has already discussed options to allow [redacted] transfer to a townhome. To my knowledge, she has already chosen a unit and is scheduled to transfer. If there are any additional questions please do not hesitate to contact me directly. Thank you for your time. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

GSC - Somerset Glen in Richmond, VA, illegally retaliated against myself, and my boyfriend while we were still legally tenants of the poorly ran Somerset Glen Apartments after we informed them we would be leaving (breaking our lease) due to severe safety and security concerns along with several critical violations to the Fair Housing Act of Virginia as well as the Virginia Residential Landlord and Tenant Act. After speaking with upper management, confidentially , about our concerns, we were taunted by other residents of the complex with our own words. How is this possible? We have documented we only communicated our concerns through email. How is it that other residents are able to intimidate us?
After getting no where with management we decided to leave. Our lives matter more than some apartment. We sent certified mail as well as hand delivery of the same document indicating our intent to leave, why, and when. Upon receiving documents from our new rental asking if they had been notified, in retaliation Somerset Glen staff returned the documents stating we had not yet notified them of our intent to leave, break our lease, stop living here, etc etc.
We have notified GSC, Somerset Glen, via Email, verbal, and USPS of our intent to leave. IT IS ILLEGAL FOR A LANDLORD TO RETALIATE AGAINST A TENANT ON ANY BASIS. It is also illegal to knowly discriminate against any tenant on the basis of disability, or simply because you disagree with our reasons for leaving.

Review: My air conditioner has been broke for almost 2 months its blowing hot air and I have a heart condition

I have put in several service request with [redacted] a GSC apartment at [redacted] and its went ingorned or told its not hot enough for air I have put in about 4 service request and one of them they say they have no record of but I have a signed ticket. I called on 05/03/2014 and was told it was not an emergency and then the person hung up on me...Desired Settlement: I reuesting an apology and a refund or some type on compensation for my pain and suffering or no rent increase until I can find a new place to move into

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by General Services Corporation regarding complaint ID [redacted].

Regards,