General Services Corporation

To whom it may concern, Thank you for reaching out to GSC in regards to our resident [redacted]. My name is [redacted], [redacted] to the Regional Manager for GSC's VA Communities and I'd be glad to assist in the resolution of this matter to the best of my ability. Effective March 1st, 2016...

we implemented a more consistent parking program at all 13 of our VA communities which required all residents to dispose of their previous decal and visit the office to obtain new ones. One of the main purposes of this new program was to do exactly what Ms. [redacted] mentioned and that is to control unauthorized occupancy.  We did cease towing from mid-January until March 1st but that was simply to allow all of the resident ample time to visit the rental office to obtain their new decals. In addition, to park in a visitors parking spot that vehicle must display a visitor parking pass issued by the rental office. We only issue these temporary passes for up to seven days at a time and never back to back weeks. I do understand Ms. [redacted]'s point of view so I will make sure to follow up with the property to make sure that the towing company we use is actively visiting the community. I urge Ms. [redacted] to contact me at anytime at [redacted] if she would like to express any additions concerns.  Thank you,[redacted]General Services Corporation

We have tried to contact Mr. [redacted] on several occasions.  Unfortunately, at the time of his complaint there was some miscommunication and a shortage in staff but his issue was addressed.  We're working diligently to insure that this situation doesn't occur again.

Although I can understand Ms. [redacted] frustration, our lease does allow for earlier termination.
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On page 5, section 15. of the lease it states:  Early Terminations: If at any time Resident desires to terminate this lease prior to the lease end date of current term, Resident may do so upon not less than 60 days prior written notice to Owner (which notice shall state Resident’s date of vacating the Apartment). For such privilege, Resident shall pay to Owner ( in addition to rent and other sums due Owner hereunder to the date of termination) a termination fee, accompanying Resident’s notice of termination and in the amount equal to twice the monthly rental….
 
Ms. [redacted] chose to terminate her lease 3 months before it ended and therefore paid the termination fee.
 
Our records indicate that on 3/31/14 Ms. [redacted] call our maintenance department for a gas smell. On 4/10/14 the maintenance tech used a gas leak detector and it did not detect any gas leak.
 
There was an issue with the bedroom window dripping water onto the sill during very heavy rains. Ms. [redacted] had a cup under the leak and a towel on the sill. To resolve this issue was difficult, as the point of entry for the water was hard to determine because it only happened during heavy rains. The roof was looked at by a roofer, the gutters were cleaned and repaired, entry through the attic did not show water. It was finally determined that there was a fascia board that had a small gap allowing water to intrude and go down the wall. Repair was made, the window area and a small part of the wall was replace/repaired and painted in July 2014.
 
On 11/26/14 Ms. [redacted] called maintenance office for water dripping at the bedroom window and a gas smell, no leak was found however the tech caulked around window, no gas smell found.
 
GSC was diligent in getting Ms. [redacted] issue resolved as quickly as possible. We are sorry that she had to terminate her lease early and wish her the best.
 
Please let me know if you need any additional information.
 
Sincerely,
 
[redacted] [redacted]

To whom it may concern:
Thank you for the letter
you sent to General Services Corporation (GSC) regarding our {future} resident,
[redacted].
Per my conversation with
[redacted], the [redacted] at Treehouse Apartment, [redacted] was original...

schedules
to move in on October 1, 2014. She was to receive a move in special
(concession) of $400 if she moved on that day as our policy requires the
concession to be applied to the residents first full month of occupancy. [redacted] changed her move-in date to October 4th, which delayed the
applying of her concession to her November rent. Since then, she has
rescheduled her move-in to November 1st. [redacted] was positive that
her leasing agent is aware of such policy and reiterated it to [redacted].
Should you need any further
assistance please feel free to contact Treehouse Apartments at[redacted].
With regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your  reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

To whom it may concern:Thank you for reaching out to GSC in regards to our resident [redacted] of Hunters Ridge Apartments. I had the opportunity to speak with [redacted] in regards to the miscommunication he received & apologized for any confusion. [redacted] was very understanding & is clear...

that we cannot ignore the policy due to a mistake that was made. He wanted to simply advise our office of the misleading info that he was given. It is very unfortunate that [redacted] has had a negative experience with GSC but I encouraged him to call me in the future with any questions/concerns that he may have if he does not feel comfortable with his rental office. If you have need any additional information please do not hesitate to contact me.Thank you,Ryan D[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by General Services Corporation regarding complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com: I had the problem fixed by an outside source on my own. The apartment complex didn't fix...

anything.
At this time, I have not been contacted by General Services Corporation regarding complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com: I had the problem fixed by an outside source on my own. The apartment complex didn't fix anything.
At this...

time, I have not been contacted by General Services Corporation regarding complaint ID [redacted].
Regards,
[redacted]

Good morning,
 
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We acknowledge that Mr. [redacted] had a roof leak and an issue with his air conditioning. We initially made some roof repairs in hopes of resolving the problem. The repairs did work but there were other areas of the roof that needed attention. We also acknowledge that the air conditioning unit may have not provided 70 degree cooling temperatures expected on certain days. Due to some extremely hot days where temperatures reach 95+ degrees, the upstairs may have been warmer than normal as heat tends to rise. Our staff made sure all steps were taken to have the unit run to its full capacity. For the inconvenience, we gave Mr. [redacted] the option to transfer to a better apartment prior to his lease expiring so that he would not continue to be inconvenienced while we made the necessary repairs. He agreed and is no longer in the apartment that has those issues.
 
There has been an increase in electric usage in the area with the warmer temperatures we’ve experienced. Our suggestion would be to set the thermostat at around 75 degrees on hotter days to allow the unit to shut off and not run constantly. That can help with increases in utility costs. There will be no refund of a portion of utility costs as the unit was functioning at its full capacity. The current apartment that Mr. [redacted] was transferred to has no roof leak and no air conditioning problems. We believe the transfer was the best solution for both parties. Our on site management staff has been in constant communication with the resident and has worked through resolving all of the issues. We certainly apologize for any inconvenience and will continue to do our best to help resolve all resident issues.
 
 
Sincerely,
 
 
Robert [redacted] CAM, MBA | General Services Corporation
Regional Manager | District 3
Phone: 804-323-9452 | Fax: 804-323-9460

To whom it may concern,
 
Thank you for contacting us in regards to our prospective tenant [redacted]. Ms. [redacted] was scheduled to move into our community [redacted] on October 25th, 2015. We require all of our new move-ins to maintain renters insurance and...

to switch the [redacted] Electricity account into their name prior to moving in. They must provide their proof of insurance and account number from [redacted] at the time they sign their lease. The [redacted] at Hunters Ridge, Ashley S[redacted], claims she explained this to Ms. [redacted] prior to her scheduled move in date, like she always does. Ms. [redacted] arrived on the 25th with neither of these required items and the leasing consultant helping her that day, [redacted], explained to Ms. [redacted] that she could not allow her to move in without it. Ms. [redacted] asked to use a company computer to sign up for insurance. Unfortunately, we do not allow the use of our company property to anyone but our employees. Ms. [redacted] then asked to use [redacted]'s personal cell phone. [redacted] did not feel comfortable allowing this and she declined. This upset Ms. [redacted] which led to her leaving the office. Prior to leaving [redacted] advised Ms. [redacted] that if she isn't moving in the deposit that she paid to reserve the apartment ($50) would be forfeited. Ms. [redacted] left and never returned. Unfortunately, Ms. [redacted] did not move in. I reached out to her myself to try and resolve the matter. I told her that we would not reimburse her for any hotel expenses she incurred due to the circumstances. She was provided instructions and they even extended her hold period in hopes that she would return.
If you have any further questions please do not hesitate to contact me. Thank you for your time.
 
[redacted]

To whom it may concern, Thank you for reaching out to me in regards to our former resident [redacted] She was a resident of our community Legends at Virginia Center from February 1st, 2015 until January 31st, 2016. She reported signs of mold via email to the Property Manager, [redacted]...

O[redacted] Saturday January 23rd 2016 at 12:57pm. Ms. Orsi responded, via email, Monday January 25th at 11:09am stating that she will be sending maintenance to Ms. [redacted] unit after 12pm that same day to inspect for mold. Ms. [redacted] responded at 11:09am stating that she will not be home and does not want anyone entering her apartment. To quote her email (see attached) "I do not want your staff in my home with my belongings when I am not present - I have a right to request that. At this point, you can view what you need to at move out inspection Friday." At this point, Regional Manager Kelly Walker responded reminding the Ms. [redacted] that she does reserve the right to be present but if there is an emergency maintenance issue we must address the matter ASAP and we reserve the right to enter as necessary. Ms. [redacted] complied but refused to speak to any representative once they arrived at her unit. Regardless of this, Ms. [redacted] has not been charged for any mold/moisture damage. As mentioned previously, Ms. [redacted] vacated her apartment January 31st, 2016. Virginia Landlord Tenant Laws state that a landlord has 45 days, after the tenant has moved out, to refund a security deposit. Today would make day 12. We are in accordance with said Landlord Tenant Law. Her move out documentation has been completed at the rental office and submitted to our Corporate office where they handle all refunds.Lastly, in regards to any letter sent to our Executive office I cannot speak on their behalf. In addition, our corporate addresses are not public information so I cannot verify where Ms. [redacted] mailed her letter. To close, please see attached correspondence in regards to this most recent matter with Ms. [redacted]. Should you have any additional questions or concerns please do not hesitate to contact me at [redacted] or at my office phone [redacted]. Thank you for your time. [redacted]General Services Corporation

To whom it may concern,Thank you reaching out to us in regards to our resident Devangela [redacted] of St. John's Wood apartments. There have been multiple conversations with Ms. [redacted] by either myself, the property manager, and the regional manager. Her complaints reached my office in mid-March in...

which she complained about roaches inside her unit. Even though, after multiple inspections and finding no activity, the service supervisor and pest control technician took all of the preventative steps to avoid activity. They sealed every crack and crevice inside and outside her unit as well as treated both inside and outside.From March to April she complained of activity which conflicted from the reports of inspection done by the pest control technician and property manager. From mid-April until mid-June I did not hear from Ms. [redacted] as I was told by the property manager, who followed up with her,that issue has been resolved. In June she contacted me after finding one dead roach in her unit. The pest control technician concluded the roach was an outdoor "wood roach" that cannot survive in indoor environments. He still proceeded to treat her apartment. I explained to Ms. [redacted] that one dead roach does not justify the termination of a lease. The next week I was contacted by Ms. [redacted] again asking to be let out of her lease because her toilet overflowed and caused damage to her 1st floor ceiling. The overflowing was not caused by any neglect of the property. Ms. [redacted] told the property manager that she came home on her lunch break to use the bathroom and clogged the toilet. When it started to over flow she left the unit and contacted maintenance from work while water continued to flood the unit. She did not attempt to turn the water off because she felt it was "not her responsibility". The toilet was replaced per her request and the ceiling repairs are completed. While I do understand Ms. [redacted]'s concern I feel the property has been as accommodating and proactive as possible. I'm not sure who her outside source is but I have no knowledge of an infestation under the buildings. Ms. [redacted] spoke with the Regional Manager, Susan Granado, and told her that she was satisfied with the plan of action in regards to her treatment process. If you have any further questions or need any additional information please feel free to contact me directly at [redacted] or at my office [redacted].Thank you,[redacted]

Thank you for reaching out to GSC in regards to our previous tenant, Ms. [redacted]. I do apologize for the delayed response as I was out of the office from the dates of September 12th through September 28th. Since my return, we have resolved this concern and corrected Ms. [redacted] refund so that she...

will receive the full $250.00 she is seeking. Her check in the amount of $220.16 (she already received $29.84) was mailed to her provided address on 9/30/15. If you have any additional questions please feel free to contact me. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

The 1st doc is the Lease I signed on 12/26/15 before they gave me the keys and I gave them my 2 deposits. The 2nd doc is my copy of the vacating notice with a copy of my request to be there for the walk through. The 3rd is the letter I sent them after I tried to work it out in person. and the 4th is the bill I got after I moved out and the letter they sent me after I sent them my letter.

Good afternoon,  We would like to apologize for any software related issues Mr. [redacted] may have experienced the day that he submitted his rental payment. Our online payment system will only take payments that the individual users authorize. In this case it seems that Mr. [redacted] may have...

clicked the submit payment button twice. From our experience, that would be the only way for two payments to be drafted. We would also not have been able to stop one of the payments as the electronic authorization had already went through by the time he called. Our on site manager did speak to Mr. [redacted] and he was informed that he would have to go through his bank to make any corrections to his account. We do not have access to his personal account information so would not have been able to make those corrections for him. We are delighted to know that his bank was able to assist him with his account. However, our bank charges our company a returned check/insufficient funds fee in which we had to charge Mr. [redacted]. There can be no reversal. Our regional office number should be given when requested. If there were any refusal to do so, we sincerely apologize as that is not our policy. The day the message was received from our office the regional manager did return a phone call on two different occasions. Several days later the regional manager was introduced to Mr. [redacted] concerning another issue that was resolved to his satisfaction. Mr. [redacted] did not incur any additional late fees and the insufficient funds fee was not removed. This residents’ situation has been resolved and we apologize for any inconvenience. Sincerely, Robert P[redacted] CAM, MBA | General Services CorporationRegional Manager | District 3