General Yellow Pages

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted] I am still receiving statements by fax showing the amount owed, but there has been no contact about the complaint.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [General Yellow Pages has not satisfactorily provided evidence that [redacted] New Orleans agreed to purchase any ads or services ads from their company.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The timeline explaining the balance outstanding As of this day; the account balance for the first advertising year is $for the cycle from March, ** to March, [redacted] since we received: - $by way of Check [redacted] on April **, 2012, - $by way of Check [redacted] on July **, 2012, $is outstanding for the cycle from March, [redacted] 2012, to March, [redacted] Since we posted a payment of: - $by way of Check [redacted] on August **, $is owed for the listing period from March, [redacted] to March, [redacted] After we posted a payment of: - $by way of Check [redacted] on October **, $is owed for the listing period from March **, to March **, The current listing cycle is from March, [redacted] to be billed $on March, [redacted] The premise of automatic renewal Our terms were explicitly authorized by [redacted] , president owner of [redacted] ***The contract provisions concerning ‘automatic renewal’ are published under the ‘terms of use’ on www.generalyellowpages.com and the procedures to rescind on authorization, cancel new services or discontinue ongoing services are items and respectivelyIn essence, due process was never completed and the services have not been discontinued, even up to this pointTo discontinue the service going forward The necessary Request To Discontinue (RTD) form is attached; obligatorily, it has to be completed, signed and returnedHence we will recode your account so it does not renew at the end of the ongoing cycleThe publication Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing PageAbout the complainant’s statement of the problem We enjoyed a vendor business relationship while [redacted] managed the advertising service for this advertiserRe received a call about the service from [redacted] , Office manager and we provided all necessary background information including the invoice and payment history detailed above, [redacted] claimed the services were canceled and would not payOur agent asked [redacted] in return for any information to validate that they had discontinued this service, but [redacted] became abusive towards our agents and filed this complaint instead [redacted] just saw to write what she thought was necessary to be incendiary, she wrote in her complaint “this is a yellow pages scam” but failed to provide any substance to her actionable accusations [redacted] even wrote “this is a service that we did not approve nor received any advertising for” in her endeavor, and that is in spite of having been streamed [redacted] ’ authorization or the link above to the publication for this advertiserThe Business Office

Revdex.com: At this time, I have not been contacted by GeneralYellowPages.com regarding complaint ID [redacted] I have recieved yet another faxed statement of money owed, which I will state again we did not accept, and the person listed as contact is no longer working in that department and has been out of that department for yearsThere is no way they spoke with her Sincerely, [redacted] ***

Good Morning and Thank You in advance for re-opening the subject case/complaint on behalf of [redacted] vsgeneralyellowpages.comIn response to "generalyellowpages.com" forced continue subscription for services not authorized [redacted] notified in writing "generalyellowpages.com" of their ( [redacted] ) notification of discontinuation for services provided in written format accompanied with the June invoice acknowledged being received by "generalyellowpages.com" on July **, "Generalyellowpages.com" alleges forwarding a Request to Discontinue (RTD) via electronic mail on July **, [redacted] had not received the (RTD) as alleged by "generalyellowpages.com"Please note: The notification for cancellation was documented, signed and dated on "generalyellowpages.com" payment authorization form (received by "generalyellowpages.com") dated July **, In addition, as per internal procedure, [redacted] attempted, on numerous occasions, to contact "generalyellowpages.com" account receivable(s) representative(s) to verify/acknowledge Notice of Cancellation had been receivedNo effort(s) performed/acknowledgements received from "generalyellowpages.com" pertaining to [redacted] request Please note in efforts to resolve this dispute between [redacted] vsGeneralyellowpages.com, I have, on numerous occasions attempted to contact "generalyellowpages.com" representatives Richard G [redacted] and David (last name not forwarded) to discontinue servicesAfter repeated voice mail messages, neither representatives returned my telephone call(s)/request(s)In closing, as a [redacted] representative, I am declining/refusing any additional services to be performed by "generalyellowpages.com"This notification was forwarded to "generalyellowpages.com" in writing included in the June statement and acknowledged being received by "generalyellowpages.com" on July **,Thank You for your anticipated cooperation with this matter Respectfully, Michael AR [redacted] Fixed Operations Manager JL Maintenance and Repair [redacted] phone: [redacted] fax [redacted]

This email is in regards to the consumer complaint in referenceAbout the Consumer’s Statement of the Problem 0in;"> “We were listed we were given an amount and this was paid in full from the date the check was sent and posted” We attach the actual payment we received from the customer along with the statement they paidNotice the envelope containing their payment is postmarked in September and the statement they included in the envelope is dated IN JulyWe removed the actual check from the file we are submitting for their privacyThe customer formulated the complaint in bad faith describing having paid a current statement and being billed undisclosed chargesThe actual evidence shows that the customer paid an old statement that did not reflect the actual amount owed at the time they issued the paymentThe customer spoke with Agents and Managers and in as much as they did not agree with her, she dismissed them and she was eventually advised to write this officeThe Business Office

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They keep sending me faxes asking for money but they have a recording of my voice saying cancel but they refuse to let it go In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This email is further to a call on this day from [redacted] inquiring about the response to the Revdex.com complaint in reference; The complainant has affected a payment by way of check number [redacted] that was posted on this day, towards the account what was disputed I expect this is to signify that the difference was resolved The Business Office

Attached; is the Case File we submitted our collection attorneys as the progression to substantiate our collections claim with the mandate to obtain a judgment for payment: class="" - [redacted] accepted our terms to advertise on the generalyellowpages.com- We sent [redacted] links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof The premise of a contract is predicated on the meeting of minds with [redacted] , [redacted] of [redacted] **c on 32013, who represented being authorized to: - Advertise on the generalyellowpages.com for a 30-Day trial- Pay for the services after the trial period Any informed and impartial authority would recognize that [redacted] bound [redacted] **c to the agreementWe upheld our engagement and are seeking for [redacted] **c to uphold theirs The debt was reported to our collection firm and is being reported to the major credit bureaus; [redacted] until the debt is satisfied As of this day; your balance is $for the cycle from March, ** to March, ** And $for the cycle from; March, [redacted] 2014, to March, ** As of today; the total account balance as of this date is $and accrues 2% interests, compounded monthly (24% annually) in late charges You can either resolve this matter now by paying the account balance or at the point in time that our collection measures, makes that outcome unavoidable The Business Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the General Yellow Pages states that their agent “streamed [redacted] ’ explicit authorization to automatically renew the advertising service.” This statement is ambiguous and gives no explanation as to when this occurred or under what circumstances [redacted] agreed to “automatically renew the advertising service.” Furthermore, [redacted] contests this pointThe conversation that occurred between [redacted] and the General Yellow Pages was the initial contact regarding a 30-day trial periodSince that initial contact in 2011, representatives of our office have attempted to terminate this advertising service via phone contact multiple timesBoth of the clauses below were copied and pasted directly from the General Yellow Pages website on July *, Upon review of the General Yellow Pages Terms of Use, the following clause was found: “Auto-Renewal Clause.The length of this contract is predicated on a months listing advertising, to be automatically renewed at the term of the cycle indefinitely until notice is provided to discontinue the automatic renewal prior to the next cyclePayments are collected for entire cycles and early termination is not allowedTo discontinue the automatic renewal clause, notice must me duly provided in writing and/or verbally as per our standard quality control verbal authentication processPlease note that any other attempts to discontinue, cancel, unsubscribe, or otherwise dissolve your contract either written or verbal with our company will be deemed unjustifiable and therefore declined.” “13.Cancelation.In accordance with the federal contractual previsions, and unless unlawful, Customer shall have three days to rescind from their commitments, authorizations, confirmation or orders from the date that said order was obtained whether in writing or verbally.Due to the nature of the service provided, the company shall provide the service to term as defined by contract, notwithstanding circumstances that are beyond it's control or area of influence and counters it's ability to provide said service to the term as contracteOn going services are not cancellable beyond the day rights of rescission, where due notice is provided or a requests made to discontinue, said notice shall take effect at the term of the current ongoing advertising cycle.” There is no mention in the Auto-Renewal Clause or Cancellation Clause, of the need to complete a Request to Discontinue form to terminate serviceIn fact, according to the Auto-Renewal Clause above it is possible to discontinue service verbally, something that [redacted] has sought to do for the past yearsAfter paying our respective balance in and and verbally requesting to terminate service both years upon receipt of those payments in August of and October of 2014, we now find our company in a similar situation where we have been billed for services that we no longer wish to receiveAccording to these clauses our verbal request to cancel this subscription should have been honored We at [redacted] understand “due process” as mentioned in the response from the General Yellow Pages response sent on July *, We do not however agree that the Due Process of cancelling this service has ever been explained or afforded to us since until recently we have never been told of the need to fill out a Request to Discontinue formWe have, however, verbally requested to terminate the service during phone calls in both and 2014.Additionally, there is no intent of defamationWe are simply giving a recount of our experience with the General Yellow PagesWhile the General Yellow Pages refers to links sent in our response on 7/*/as “generic links and publications”, we see these links as substantialOne of the publications is written by an employee who has been with the [redacted] for years and holds the role of [redacted] ***The other link has been published by an Attorney General, an official of the state and public advocateBoth of these publications and a number of complaints filed on the Revdex.com website tell of similar experiences to those that we at [redacted] have experienced with the General Yellow PagesBelow, is the Revdex.com link associated with the General Yellow Pages where those stories can be found:http://www.Revdex.com.org/new-york-city/business-reviews/advertising-direc...⇄ thank the Revdex.com for their mediation in this matter and seek to terminate our relationship with this companyWe do not feel that we be held responsible for paying the remaining balance of 1,based on the fact that we have attempted to terminate this service multiple times in the pastAccording to the Terms of Use provided above, verbal request to discontinue service is sufficient and there is not mention of the need to fill out a Request to Discontinue form In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]

November**, [redacted] Revdex.com of New York [redacted] Your file: [redacted] Account: [redacted] Invoice: [redacted] Following is the backup to substantiate our collections claim for this account [redacted] ***, at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms; - No charges or obligations during the trial period - Accounts that are canceled during the trial period are not invoiced - Past the trial period; A 12-month listing cycle from November of one year, that is billed in October of the next; - Any request to discontinue to take effect at the end of the ongoing listing cycle; Our quality control guidelines for this promotion were to contact the advertiser prior to sending the invoice for the services rendered We include a quality control recording [redacted] *** completed on October**, 2011; consisting of a promise to pay for the services rendered as a result of the progression described above The attached transcription of the quality control shows; - Our agent and [redacted] *** discussed payment for the listing service; “the current invoice outstanding is for service rendered from November till this year; it is in the amount of $Are you the person that will pay the invoice once you receive it” at [redacted] and, [redacted] *** assured; “ [redacted] ***” Our agent asked at [redacted] ; “And you are authorized to approve payment?” [redacted] went on to explain the church’s payment issuance process at [redacted] as; “ [redacted] ” Our agent asked at [redacted] ; “you have accepted a payment and passed it along before?” [redacted] *** assured our agent; “ [redacted] ***” at [redacted] Our agent asked at [redacted] whether; “ to apply a purchase order number or do I send it out to your authorized attention?” and, [redacted] assured that: “ [redacted] ” Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page We have worked expertly to publicize [redacted] on [redacted] , as a result of [redacted] ***’s authorizationWe are resolved to be paid for our work [redacted] *** had agreed to pay generalyellowpages.com The Business Office

At this time, I have been contacted... directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Still getting unwanted emails and faxes] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because They have sent us a fax with the same thing, a bill for chargesThe charges date back to with interest included thru for a total of $with the interest being accrued each day No contract has been sent and the invoices hadn't shown up to our company until A collection agency named NCSPlus Incorporated has sent notice in a attempt to collect a payment from usI sent a letter on June [redacted] and another on July [redacted] disputing the claims to this collection company in New YorkThey have a address at [redacted] **.; [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

November**, [redacted] Revdex.com of New York [redacted] Your file: [redacted] Account: [redacted] Invoice: [redacted] Following is the backup to substantiate our collections claim for this account [redacted] , at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms; - No charges or obligations during the trial period - Accounts that are canceled during the trial period are not invoiced - Past the trial period; A 12-month listing cycle from March of one year, that is billed in March of the next; - Any request to discontinue to take effect at the end of the ongoing listing cycle; Our quality control guidelines for this promotion were to contact the advertiser prior to sending the invoice for the services rendered We include a quality control recording [redacted] completed on March**, 2010; consisting of a promise to pay for the services rendered as a result of the progression described above The attached transcription of the quality control shows; - Our agent and [redacted] discussed payment for the listing service: “The invoice you will receive is from March, last year – – to this yearThe amount is $599.95, and you will pay the bill when you receive it, sir?” at [redacted] and, [redacted] assured: “***” at [redacted] , to pay for the charges incurred as a result of the progression described above Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page We have worked expertly to publicize [redacted] on [redacted] , as a result of [redacted] ’s authorization We are resolved to be paid for our work [redacted] had agreed to pay generalyellowpages.com The Business Office

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because: We have received a fax from General Yellow pages that states we need to fill out a RTD form (Request to Discontinue) or they will again renew the account The form they faxed did not come through except for the top half You also cannot discontinue even if you fill out the form if you do not pay the balance due I have attached a copy of the fax so that you can read it.We feel that we are still taking advantage of our church Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There is no proof in this response that such a service wasauthorizedAs a [redacted] , I am not authorized to make financial decisions onbehalf of the churchthe deacons or elders (as boards of this church) only areable to do this, and this is standard operating procedure in most churches.[Such businesses should know that this is the case, though that is not theissue here.] The issue is that I, in such phone calls, routinely state that Iam not authorized, and I am simply offering to pass on information to thedeacons or elders (both being boards of this church), who are authorized tomake such a decisionAs they recorded the conversation, I attempted to make this “And you are authorized to approve payment?” [redacted] went on to explain the church’s payment issuance process at [redacted] as; “that’s not really the way a church worksBut I pass the invoices on tothe deaconsThe deacons are the ones who take these invoices and they passthem on to our financial secretary, the lady who writes the checks”As stated in their reply, I may pass on an invoice, but Isee this as in no way indicating a promise to pay, only the reception ofinformationThey did not include the text of the conversation at this point, but my customary reply to the question asked ("And you are authorized to approve payment?") is "no." Often, the solicitor will be confused by this, so I attempt to clarify, as I did in this case, by explaining how a church works.They did ask whether I had "received a payment" before, which I answered in the affirmativeI do order books for my personal use as a [redacted] , and pay for them from an invoiceBut that is a personal item, not for the church's use, and certainly not for something unauthorized by the executive bodies of this churchAny advertising, such as General Yellow Pages offers, would require previous authorization from the deacons and/or elders of the churchAgain, in summary, I am not authorized to make decisions relating to the finances of the churchI routinely make this clear to solicitors, and it appears that I attempted to make it clear to General Yellow PagesThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted] .I did read and listen to their replies to this message thread with the Revdex.com, but they did not address the problem of proof of contract.Sincerely, [redacted] ***

About the *** ***’s statement of the problem *** *** makes incendiary accusations in his endeavor to gain cause and his Desired Settlement stated as “…stop sending these stupid bills” Aside from the language and demeanor, his request to discontinue the services had been accepted, only that at the time he requested to discontinue, he was in the middle of a cycle that was subsequently billed The payment history as a result of the progression leading to the debt Though the debt is now being disputed, * * * *** *** was initially paying for the service The account balance for the first advertising year is $for the cycle from August **, to August **, since we received: - $by way of Check *** on September **, We received and honored a Request To Discontinue (RTD) the service on September **, The account was not renewed beyond the listing cycle that was in progress after we received the RTD $is owed for the listing period from August **, 2012, to August **, 2013.since the RTD was received in the midst of that cycle The Business Office

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID***.Sincerely,*** *** ***