General Yellow Pages

Review: I was contacted by the General Yellow Pages and asked to give their services a trial free for 30 days. I was not interested in subscribing to their services but could not get off the phone with them. So I reluctantly agreed to the free 30 day trail offer with the understanding that I would receive a bill or notice so that I may cancel before accruing any charges. I never did receive any bills or notices to which I could have replied with my request to cancel. And now I am being billed $731.33 for whatever services they claim they provided. Furthermore, they are attempting to as finance charges of 2% monthly. I did not need their services as I already pay for advertising, web optimization and search engine optimization with the [redacted] and [redacted] (web optimization).Desired Settlement: I would like to for the bills and threatening letters and emails to cease. I would like our account credited in full and closed. I would like any negative reports that were sent to any of the credit check companies corrected. I would like this matter closed without further incidence or delay.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages (.com) regarding complaint ID [redacted]. However, they continue to send me billing with accruing interest charges. This is growing tiresome. I thank you for your assistance with this matter.Sincerely,[redacted]

Business

Response:

Following is the Case File to substantiate our collection claim for this account; The premise of a contract results from [redacted]’s explicit authorization, as [redacted] of [redacted] to advertise on our publication and agreeing to our terms and conditions. We include the quality control recording and its transcription to show [redacted] accepted those terms: [redacted] interrupted after our agent explained the offer at 01:16.4 “but I already have a listing with the Yellow Pages, with the Yellow Book” - Our agent explained so there was no ambiguity at 01:23.2 “This is a 30-day trial listing with the [redacted]” - Our agent continued at 01:30.9 “Well you would have 30 days: you have an advertisement on line at no cost to you” [redacted] objected at 01:50.3 “I’m not giving you a credit card or any kind of authorization, because you’ll just charge me after our 30 days” [redacted] then inquired at 01:59.0 “Well you’re faxing me over a certificate. So then, what information is on the certificate that you need returned to you?” - Our agent explained at 02:05.5 “It’s going to show you what your listing looks like on line” [redacted] then agreed to participate in the 30-Day Trial promotion and instructed at 02:25.3 “I’m going to give you my fax number” to be provided the proof for the advertising. - To ensure that [redacted] was authorized: - Our agent asked at 02:43.9 “And as the co-owner, you are authorized to make decisions about the company’s business listings and purchases, right?” [redacted] assured “Yes, that’s right” at 02:52.1. - Our agent and [redacted] discussed our condition; how to cancel the service during the trial. - Our agent explained at 02:53.1 “So today is the [redacted] of March, 2014… I’m going to be faxing over your trial certificate, along with a link to cancel during the trial, and I’m also going to call you during the trial, to make sure that you’ve received that, just to make sure that if the service isn’t benefiting you, that you know how to cancel that. Is that fair enough?” [redacted] agreed at 03:24.3 “Fair” to cancel during the trial and then asked “and if I don’t cancel, what are you going to do?” - Our agent and [redacted] discussed our condition; we bill for our work past the trial period: - Our agent went on to explain at 03:27.4“if you decide to keep the listing past the trial, then you would get a preferred rate of about $60 per month for a 12-month cycle, and that renews every year and that special rate stays in effect until you would discontinue” and, [redacted] interrupted and asked at 03:37.6 “If we don’t cancel within 30 days, then I automatically am billed?” - Our agent answered clearly and conspicuously at 03:43.0 “You would receive an invoice for the next year of service” [redacted] agreed “Okay, great” at 03:49.8 to receiving an invoice for the service after the trial. - Our agent asked at 03:54.2 “if you decided to keep the listing past the trial, then would you have your accounting department pay for the service?” [redacted] indicated at 04:00.0 “you would speak to me directly” about payment for the service if it is not cancelled during the trial. [redacted] later added at 04:11.8 “I’m just doing this as a courtesy to you, because I already have a listing with the Yellow Book… I’ll let you do it for 30 days” but there were no ambiguities that she understood that she had to cancel to prevent being billed after the trial period. - To ensure that our billing convention complies with their accounting: - Our agent asked [redacted] at 04:02.1 “Do you want to apply a purchase order number now, if you decide not to cancel the listing after the trial?” [redacted] instructed no purchase order needs be applied to bill for our work after the trial period. [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by sending [redacted]; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof. Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem “I was… asked to give their services a trial… for 30 days… I never did receive any… notices… to cancel. And now I am being charged…” Before the trial period ended on 4/**/2014, we did the following to afford [redacted] every opportunity to cancel: - The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 4/**/2014 at 2:45 to both [redacted] and [redacted] to afford Ms. Frixen every opportunity to cancel during the trial. - The quality control recording and its transcription showing we called [redacted] on 4/**/2014 where: - Our agent left a voicemail for [redacted] stated at 01:00.0 as “On the [redacted] of March 2014, you took a 30-day trial advertising, and we were to call you to notify you that it was sent. Please call us toll-free at ###-###-####, only if you did not receive it. There’s a link on the certificate if you choose to cancel before the trial ends. If you decide to keep the listing past the trial, then you’ll receive an invoice for the next year of service” The Case File proves that we upheld our engagement to diligently afford Ms. Frixen the opportunity to cancel during the trial. The Business Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I stand firm in my belief that I was only trying to be amiable with the sales representative on this call. I believe that my intent to cancel after the trial period was evident. I understand that they are claiming I was given ample opportunities to cancel. However, none of these opportunities were by actual invoice via the us postal service. As a business we receive numerous unsolicited calls and emails and if you are not a service that we subscribe to, these attempts end up in our trash folder or are discarded without attention. So I do not feel that the means by which I was contacted, if in fact these were attempts were even made prior to the end of the trial period, were not sufficient. The same holds true for the monthly invoicing, These invoices went by the way side, as unauthorized until I was contacted by collections. Furthermore, the most recent invoice that I have received, which is attached, shows what I am being billed for this service for the 2014 - 2015 contract, plus assessed interest fees on the outstanding balance. and as if that is not outrageous enough, they have now added to my bill a service charge for a 2015-2016 contract and assessed interest fees on this amount. I believe, that since we are in dispute over the original "agreement", that it would be clear that I would have no intention of renewing.In an effort to close this matter, I am making a one time offer to pay the $599.95 for the listing provided from 2014 - 2015. I would like to see all other fees removed and this account closed. I request that our company not be contacted again by the general yellow pages.com. I look forward to bringing this matter to a close.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages (.com) regarding complaint ID [redacted].Sincerely,[redacted]

Review: General Yellow Pages is demanding $1473.00 be paid for services provided and will not discontinue services until the amount is paid in full. The services are renewed yearly, leading to additional billing even if we try in earnest to stop service.

We have asked that they remove the charges for year 2, as they were untimely in responding for proof that we had agreed to this contract, which then allowed time for the yearly renewal before we could discontinue service.

We have asked that they reduce the fee for the year of service as in their sales pitch, they claimed that we would receive a fax with a certificate and all information needed to cancel the service during the "free trial" period. If we had received it, we may have cancelled.Desired Settlement: We want to be removed from their contact list, have year 2 balance removed from our account and have a "fair" payoff INCLUDING closure of the account. Updated 12/**/14:Were you provided services by the business, and if so, do you wish to have a full refund for those services?-Yes If you did not receive any services, do you still wish to have a full refund?-N/A If you did receive services, what about the services was not as promised or to your liking?-There was a free "trial period" in which we were supposed to receive a fax that would give us information on how to cancel before the end of the period. The fax was not received and the company did not confirm receipt of the fax. We had no way of knowing how to cancel our "subscription". At this point, the only way that we can cancel is to pay in full, leaving us with the inability to cancel our account and settle without incurring another yearly service charge.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: In 2011 we were contacted by the company mentioned and were told we owed them money for an internet listing, I asked them for proof and they never produced any. They keep hounding us so we paid the invoice to get them off our backs,(to stop the phone calls. We told them at that time we never signed up for their services and to remove any listing they may have we were done. We have continued to receive invoices for services we have not received as we have looked numerous times to find a listing by them. We have contacted the Attorney Generals office here in [redacted] and file a complaint. We demand the harassment stop immediately, and we ask you to make contact with these scammers and let them know we have and will continue to file complaints against them.

Thank you for your time.Desired Settlement: For the continued harassment and contact to stop and for them to issue a written statement the account is no longer collectible by anyone, because there was never an account.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: GENERAL YELLOW PAGES PHONE SOLICITATION WAS IN DISPUTE AND AFTER A PHONE TRANSCRIPT, A PAYMENT WAS MADE BY [redacted] TO CLOSE OUT THE ADVERTISING. OWNER STATED THAT HE DID NOT WANT AND WOULD NOT PAY FOR ANY ADDITIONAL SERVICES. BILL WAS RECEIVED, AFTER THE ORIGINAL PAYMENT, FOR AN ADDITIONAL YEAR IN THE AMOUNT OF $649.40 ON 1/*/15. [redacted] CONTACTED THE ACCOUNTS RECEIVABLE DEPARTMENT OF GEN. YELL. PAGES AND EXPLAINED THAT THIS ACCOUNT WAS CLOSED. REPRESENTATIVE OF THE COMPANY STATED THAT WE DID NOT REQUEST FOR THE SERVICES TO BE CLOSED. [redacted] MADE IT PERFECTLY CLEAR THAT IN THE LAST ROUND OF ARGUING ABOUT THIS "SCAM SERVICE", THIS ACCOUNT WAS TO BE CLOSED. YELLOW PAGES REPRESENTATIVE STATED THAT A FORM WOULD BE E-MAILED TO FRANKLIN TO CANCEL THIS SERVICE. [redacted] STATED THAT NO ADDITIONAL PAYMENTS WILL BE MADE AND STATED A REQUEST TO CEASE AND DESIST ALL SERVICES.Desired Settlement: ACCOUNT MARKET CLOSED AND THIS $649.40 BILL DISMISSED!!!

Review: I was initially contacted in November 2011 regarding a supposed contract with [redacted]/General Yellow Pages (generalyellowpages.com). In March 2012, I sent a letter to them asking them to provide proof of contract in writing to [redacted], of which I am the [redacted]. I received no reply. Their billing invoices continue to come to my e-mail address, but no proof that such services were authorized.

Per their latest communication (10/**/2014), current charges due to interest stand at $2188.81. However, as of 9/**/2014, the charges were $1199.83. (No explanation for the dramatic increase was included.) The original invoice was for $599.95.Desired Settlement: The desired outcome would be that they either a) demonstrate that such charges were authorized, or b) that they would cease attempts to collect and contact me.

Business

Response:

November**, 2014

Revdex.com of New York

Your file:[redacted] Account: [redacted] Invoice: [redacted]

Following is the backup to substantiate our collections claim for this account.

[redacted], at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms;

- No charges or obligations during the trial period.

- Accounts that are canceled during the trial period are not invoiced.

- Past the trial period; A 12-month listing cycle from November of one year, that is billed in October of the next;

- Any request to discontinue to take effect at the end of the ongoing listing cycle;

Our quality control guidelines for this promotion were to contact the advertiser prior to sending the invoice for the services rendered.

We include a quality control recording [redacted] completed on October**, 2011; consisting of a promise to pay for the services rendered as a result of the progression described above.

The attached transcription of the quality control shows;

- Our agent and [redacted] discussed payment for the listing service;

“the current invoice outstanding is for service rendered from November 2010 till this year; it is in the amount of $599.95. Are you the person that will pay the invoice once you receive it” at [redacted] and,

[redacted] assured;

“[redacted]”

Our agent asked at [redacted];

“And you are authorized to approve payment?”

[redacted] went on to explain the church’s payment issuance process at [redacted] as;

“[redacted]”

Our agent asked at [redacted];

“you have accepted a payment and passed it along before?”

[redacted] assured our agent;

“[redacted]” at [redacted].

Our agent asked at [redacted] whether;

“…to apply a purchase order number or do I send it out to your authorized attention?” and,

[redacted] assured that:

“[redacted]”

Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.

We have worked expertly to publicize [redacted] on [redacted], as a result of [redacted]’s authorization. We are resolved to be paid for our work [redacted] had agreed to pay.

generalyellowpages.com

The Business Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no proof in this response that such a service wasauthorized. As a [redacted], I am not authorized to make financial decisions onbehalf of the church. the deacons or elders (as boards of this church) only areable to do this, and this is standard operating procedure in most churches.[Such businesses should know that this is the case, though that is not theissue here.] The issue is that I, in such phone calls, routinely state that Iam not authorized, and I am simply offering to pass on information to thedeacons or elders (both being boards of this church), who are authorized tomake such a decision. As they recorded the conversation, I attempted to make this clear: “And you are authorized to approve payment?”[redacted] went on to explain the church’s payment issuance process at [redacted]as; “that’s not really the way a church works. But I pass the invoices on tothe deacons. The deacons are the ones who take these invoices and they passthem on to our financial secretary, the lady who writes the checks”As stated in their reply, I may pass on an invoice, but Isee this as in no way indicating a promise to pay, only the reception ofinformation. They did not include the text of the conversation at this point, but my customary reply to the question asked ("And you are authorized to approve payment?") is "no." Often, the solicitor will be confused by this, so I attempt to clarify, as I did in this case, by explaining how a church works.They did ask whether I had "received a payment" before, which I answered in the affirmative. I do order books for my personal use as a [redacted], and pay for them from an invoice. But that is a personal item, not for the church's use, and certainly not for something unauthorized by the executive bodies of this church. Any advertising, such as General Yellow Pages offers, would require previous authorization from the deacons and/or elders of the church. Again, in summary, I am not authorized to make decisions relating to the finances of the church. I routinely make this clear to solicitors, and it appears that I attempted to make it clear to General Yellow Pages. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].I did read and listen to their replies to this message thread with the Revdex.com, but they did not address the problem of proof of contract.Sincerely,[redacted]

Review: A former employee of our company responded to a request to verify information that would be published in the Yellow Pages. Instead of verifying information for a complimentary listing in the Yellow Pages, she inadvertently signed a request to be published in General Yellow Pages. This request misrepresented itself. We were dismayed that she was misled, but we paid the invoice. A couple of months went by and we were invoiced for the listing again. When we called, they said she had signed up for listings to be published quarterly until we requested it to stop. Essentially.....forever. They refused to halt the service, they refused to speak with us about it. They told us unless we paid the invoice in full, they would continue publishing the listing quarterly and billing us along with interest. We've never seen this listing, it may or may not exist. We have no idea. We have called numerous times, only to be told that they would not stop publishing until the bill was paid in full. The original invoice was approx. $599.95 that we paid. We were told that since we paid the first invoice, we were obligated to the contract. We told them the person no longer worked for us and had no authority to sign such a contract. We have continued to receive invoices which are accruing late charges and interest. The latest invoice was for $4170.16. We sent them a fax to cancel the order. We sent a letter dated December **, 2013 stating our request to stop the listing. They continue to bill us additional charges quarterly plus interest and late fees. They are rude and belligerent on the phone. We are tired of receiving their invoices. What can we do?Desired Settlement: We want the listing to be stopped and the account to be cleared of all balances. We don't want to have to deal with the company ever again. They should be stopped from practicing in this fraudulent manner!

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].

Sincerely,

Review: Disputed, and ultimately paid an invoice of $539.96 on 11-**-12. At that time, under "Terms of Service and Use", we followed their instruction of verbal cancelation under item #13. Griffin never requested the implied service, and instructed them not to continue any service for our company. Since then, we have periodically received billing for unauthorized service. Information requests were met with additional and continuous billing. I was informed that all transactions were recorded. I requested a copy of the commitment, to date none has been provided to me.Desired Settlement: My request is that the charges be dropped, the account closed..........and no further contact from them.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted]. As a member of the Revdex.com, thank you for your assistance in this matter. Ethics in business is dramatically important to us all.Sincerely,[redacted]

Review: General Yellow Pages is emailing and faxing us without proof of a signed contract, and will not cancel without us paying the bill they say we owe.Desired Settlement: Stop emailing and faxing a bill for services not requested or received.

Consumer

Response:

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Still getting unwanted emails and faxes]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Our Architectural Firm is continually receiving invoices via fax from this company for three years. We do not want their services, never saw anything in writing (as we do everything in writing -- hard copies, not internet) for contracts in reference to anything. The statements state my name ([redacted]) as the [redacted]. There is only one owner, and it's not me. This has been going on for three years. It has turned to harassment. It has to stop! They are asking for $2,419.78 and they aren't getting a penny! They claim internet advertising, but would any company advertise their company with their name spelled incorrectly, as it is on the constant invoices we receive.Desired Settlement: We never signed any kind of contract, we are tired of the constant faxes for the last three years, the few times we have contacted them to stop this they are very rude and say that they will not stop billing us, end the "contract" (they claim we agreed to a 30 day verbal trial, which may be true, but that was 3 years ago -- we didn't agree to $600 a year advertising!). We certainly didn't agree to advertising with the name of our company spelled incorrectly.

PLEASE MAKE THIS STOP!!!

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Ironically!.... since we have filed complaints with you and other agencies, we have not heard from the General Yellow Pages.I have your information, and if we do hear from them I will let you know immediately!Thank you for all of your help!!!Sincerely,[redacted]

Business

Response:

The premise of a contract results from [redacted]’s explicit authorization, as Co-Owner of [redacted] to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 3/**/2013:[redacted] asked at 00:43.6 “[redacted]?”- Our agent answered at 00:45.6 “Yes, ma’am; it is a free trial”[redacted] asked at 00:55.4 “[redacted]”- Our agent answered at 00:57.5 “It’s completely up to you guys to make the decision if you want to keep the online listing or not after the trial, ma’am”[redacted] answered at 01:07.5 “[redacted]” - Our agent answered at 01:11.6 “No… how it works… we send it out to you via email or fax within 24 hours, with an email, obviously. There’s going to be a link there to cancel for you guys as well. It runs, and then 3 days before the trial actually expires, we send you a reminder and asking you guys how you felt about the online versus the print, and also if you’d like to keep it or not, ma’am”[redacted] agreed at 01:33.7 “[redacted]” on those terms.- Our agent discussed the obligation to cancel the service during the trial and instructed [redacted] how to. - Our agent explained at 02:08.3 “you’ll have the email with the link to cancel right away, ma’am, and also we send a reminder 3 days before it expires. And if you want to give us a special email that’s not to be listed or whatever the case might be that’s perfectly alright, but we do have to send it out, ma’am. So you know what I mean? We do send it” [redacted] answered at 02:32.5 “[redacted]” understanding the obligation to cancel.- To ensure that our billing convention agrees with their accounting:- Our agent explained at 05:05.0 “So just to be clear, [redacted], we will send you by email or fax a confirmation of your trial listing and a reminder 3 days before it expires… like I said, for 30 days: if you don’t cancel before the end of the trial, you’ve decided to keep the listing, which is absolutely fine. In which case, do you want to use a purchase order number now, [redacted], or you do not?”[redacted] answered at 05:54.9 “[redacted]” and explained “[redacted]”- To ensure that [redacted] was authorized:- Our agent asked at 06:07.2 “do you have the authority to list the business or to make purchases for it, [redacted] assured at 06:27.1 “[redacted]”Before the trial period ended on 4/**/2013, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 3/**/2013 at 10:50 to [redacted].- The POD of the 3-Day Reminder, registered on our communications server, to have been transmitted on 4/**/2013 at 9:04 to [redacted]. Evidence of [redacted] acceptance of our terms is provided; we exercised due diligence by sending [redacted] links to cancel during the trail, and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the customer’s statement of the problem“Our firm… is…receiving invoices… from this company… we do not want their services, never saw anything in writing… we do everything in writing… for contracts in reference to anything”Evidence is provided that our terms and conditions were explained verbally, and accepted also verbally by [redacted].The Business Office.

Review: We responded to an advertisement to have our business listed in the yellow pages, but cancelled it within 30 days and have been getting billed ever since.

We finally made a last and what I hoped to be final payment last June only to just now receive yet another invoice. Calls to ###-###-#### resulted in nothing but assurance that the "business office" would get back to us via e-mail. How can a business run without being able to have someone taking customer phone calls. E-mails are not being answered. I am at my wits end with them.Desired Settlement: This company continues to bill us even though this was cancelled numerous times. We want them to stop billing us and never contact us again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] had paid for a service in September 2011 for 2010-11. We did not renew this service, but are being charged for 2011-12 and 2012-13 and 2013-14. I have left messages for General Yellow Pages to cancel this service and credit our account. I have faxed them this message also. We now have received a notice from a collection agency. Their invoices state they will not cancel a service until the account is paid in full, therefore they keep invoicing us for a new year.

They were billing from New Jersey to begin with and now the faxes come from New York. I believe they are scam artists taking advantage of small businesses who do not have much money.Desired Settlement: We would like our account balance to be credited in full. The current amount stated on their fax I received is $2,921.66. We also wish to be taken off their call and fax list.

Consumer

Response:

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:

We have received a fax from General Yellow pages that states we need to fill out a RTD form (Request to Discontinue) or they will again renew the account. The form they faxed did not come through except for the top half. You also cannot discontinue even if you fill out the form if you do not pay the balance due. I have attached a copy of the fax so that you can read it.We feel that we are still taking advantage of our church.

Sincerely,

Review: General Yellow Pages continues to send our 501(c)(3) nonprofit senior living community invoices with interest. We have been battling this for almost 3 years now with them. We've filed numerous complaints with the attorney general in KS an NY against this company and their practices.Desired Settlement: Remove any charges they have associated for Mission Square.

Review: Generalyellowpages, have been sending invoices to my business, they keep billing me, for advertising that I didn't agree to or authorize. I told them years ago, to stop sending me invoices. I even asked for proof of any kind to show me, and the person on the line said they didn't have such proof and that I had to pay them regardless. At the time, I was paying for one advertising and that was with ATT advertising, which I no longer have and need. Our business has excellent credit and we pay all of our bills on time and in full. I will not pay for something I didn't authorize... I want them to stop sending me invoices thru fax..Desired Settlement: I hope to see that this matter is behind us, and closed.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,

Review: To have them stop sending us invoices for services that we cancelled back in 2012Desired Settlement: Would like for them to stop sending us bills for services we haven't wanted since 2012

Review: We received an invoice from General yellow Pages.com we attempted to cancel when the invoice was received, they informed us that we could not cancel until paying final invoice. We received another invoice this year, and we are being told the same thing. They provided a fraudulent phone conversation as their proof of acceptance.Desired Settlement: Cancel service and abate all charges.

Review: I am filing a formal complaint about how this company's tactics are fraudulent and they are charging us unauthorized charges for services which we did not want or agree to. We have contacted them many, many times to let them know we did not request this? They keep threatening and harassing us re: this bill?Desired Settlement: Not sure what needs to be written in this area?

Consumer

Response:

At this time, I have not been contacted by gereralyellowpages.com regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

In response to the Revdex.com inquiry on hand, [redacted]’s explicit authorization for the services is documented below: - Our agent ensured that [redacted] was authorized: - Our agent asked at 02:00.0 “So as the owner, you are authorized to make decisions about the company’s business listings and purchases, right?” [redacted] assured “Yes” at 02:07.7. - Our agent and [redacted] discussed our condition; how to cancel the service during the trial. - Our agent explained at 02:08.4 “Today is the [redacted] of April 2014, so I’m going to be faxing you a link to review your listing on the [redacted] within 24 hours… After I send you the fax, I’m going to be calling you to make sure that you’ve received it, because there is a link to cancel during the trial. Is that fair enough?” [redacted] agreed at 02:35.4 “Yeah” to the convention how to cancel during the trial and asked “when you call about the fax, call [redacted]. That’s where the fax machine is” - Our agent and [redacted] discussed our condition; we bill for our work past the trial period: - Our agent asked at 02:50.8 “If you… keep the listing past the trial, you would get a preferred rate of about $60 per month for a 12-month cycle, that renews every year and that same rate stays in effect until you discontinue. If you decided that you wanted to keep the listing, would you have your accounting department pay for the service?” and, [redacted] agreed “Yes” at 03:11.0 to pay for the service after the trial. - To ensure that our billing convention complies with their accounting: - Our agent asked [redacted] at 03:12.0 “Okay. Do you usually use purchase order numbers, or would you like to wait for that?” Mr. Rader instructed at 03:17.4 “We’ll wait” having agreed to the term that the service defaults to a 1-Year contract after the trial. The events that affected this offer were as follows: - The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 05/**/2014 to [redacted] - The quality control recording and its transcription showing we called [redacted] on 5/**/2014 where: - Our agent left a voicemail for [redacted] stated at 00:21.7 “On the [redacted] of April, 2014, [redacted] took a 30-day trial advertisement with us, and I just was supposed to call him back to notify him that it has been sent. Okay, his listing” and continued at 00:48.5 “And if he would like he can give me a call back at ###-###-####… only if he did not receive it. So if he did receive it, then there is no need to call” [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office. We exercised due diligence by sending [redacted]; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof. About [redacted]s Statement of the Problem Stated as “…company’s tactics are fraudulent… unauthorized charge for services… we did not… agree to” The documentation of the progression leading to the debt provided above does not agree with what is described in the complaint. The Business Office.

Review: In 2012 the office secretary at the County Airport took a call from [redacted]. At no time did she authorize or agree to any advertising. Since that time the airport keeps receiving faxes saying we have a past due balance. The latest notice is for $2668.15. I have tried to contact [redacted] by email, phone and mail to dispute the fraudulent charges and explain we have no intention of ever paying for a service we did not authorize. As a result I personally received several very threatening calls on my personal cell phone last February. I had the number blocked to have the calls stopped. I did report this to the County Prosecutor, County Sherriff Dept and filed complaints with the FTC and Ohio Atty General. Nothing I do stops these faxes of harassment. What can be done to stop this???Desired Settlement: Stop the faxes requesting payment. Have all charges cleared and the supposed advertising stopped.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: generalyellowpages.com has been faxing bills to [redacted] for over 3 years, we NEVER had a signed or verbal agreement with them for online services. They call and harass our office and send bills that we did not authorize. On the bills they have our business name misspelled. [redacted].Desired Settlement: I would like them to stop harassing our office and stop sending bills.

Consumer

Response:

At this time, I have not been contacted by generalyellowpages.com regarding complaint ID [redacted].Sincerely,

Business

Response:

[redacted] at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms; - No charges or obligations during the trial period. - Accounts that are canceled during the trial period are not invoiced. - Past the trial period; A 12-month listing cycle from January **, 2011 of one year, that is billed in January **, 2012 of the next; - Any request to discontinue to take effect at the end of the ongoing listing cycle; The publication Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem “we NEVER had a signed or verbal agreement with them for online services” In the history of responses provided by generalyellowpages.com to inquiries, we have established that we obtain thorough authorization from our advertisers. Upon review of [redacted]’s authorization to respond to this inquiry, we determined that some of our quality control guidelines were not adhered to and are subsequently dismissing the debt. The Business Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We did not accept services through the general yellow pages at any time. Our business name was not even listed correctly on their website and they could not provide me with written approval or a voice recording of any conversations with them. Our doctors do not advertise in any yellow pages, online or in print. [redacted] was an office manager at the time stated but is not in charge of HR or able to approve charges to the office accounts. Only the speaking to the doctors and getting written approval is allowed. People looking for dentists on their online service would not have been able to locate us as they spelled our business name "[redacted]" if we had approved this we would have insisted on our name being correctly spelled so people could find our business. This is a bogus charge and I want it removed from General yellow pages records immediately.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October, 2013 I received a phone call while at work from General Yellow Pages. At first they said they simply needed to update our business information on their records, so I gave them our current address and phone number. Then said they would send me a promotional email for an advertising service that would be free for the first month. I was busy and did not feel like arguing or being difficult with sales men. So I simply said ok and figured I would just e-mail them back saying I was not interested. I checked the work email several times to check for the promotional email and never received it. At that point I didnt make much of it. A month later then sent an email with a $600 invoice for a 12-month worth of advertising services for the office I work at. I sent them an email back saying I was not interested in their services and to cancel it immediately. I followed the e-mail with a phone call asking to cancel these services. The representative on the phone played a recording of the phone call where apparently I agree to all the payments if I didn't call within the promotional first month to cancel. I said I had misunderstood and that I was willing to pay for the first month that had passed without me cancelling. The man on the phone would not accept saying that I had agreed to pay for the whole year if I didn't cancelled. Frustrated, I requested to speak to his [redacted]. He refused to put a [redacted] on the phone just saying that there was nothing I could do but pay the invoice. He then e-mailed me emails to both send my credit card information and to cancel the following year subscription. Also, while on the phone he insisted I only sent credit card information instead of a check. They have been faxing invoices to my office requesting payment including late fees. There is no written authorization for them to collect on these nonrequested services, nor am I authorized to make payments for the company I work for. I have now received a collection letter from NCSPlus Incorporated. I will also contact NCSPlus since these charges are meaningless.Desired Settlement: I would like this company to terminate all charges and stop contacting me.

Consumer

Response:

[redacted]

At this time, I have not been contacted by GeneralYellowPages.com regarding complaint ID [redacted].

Sincerely,

Review: We are receiving invoices for services we did not authorize. They are for 2009-2010 and 2010-2011 "Listing Cycles". The original amount billed was $599.95. $1218.60 (09/**) and $833.9 (10/**) has been added as interest for a total amount of $3,252.47 due by November**, 2014.Desired Settlement: We would like generalyellowpages.com to stop sending us invoices for services not authorized.

Business

Response:

November**, 2014

Revdex.com of

New York

Your

file:[redacted] Account: [redacted] Invoice: [redacted]

Following

is the backup to substantiate our collections claim for this account.

[redacted], at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms;