General Yellow Pages

Review: They are trying to charge us 2,512.91. We cancelled this service awhile back and they said they do not have the cancellation.Desired Settlement: I just want them to stop contacting our company and asking for payment

Review: Several years ago General Yellow Pages sent Solid Finish an invoice through fax saying we owed them. I called General Yellow pages saying I did not owe them but I went ahead and paid the bill and canceled with General Yellow Pages. The following year General Yellow Pages sent another fax saying I owed them again. I again called and this time told them I would not pay because I had cancelled the previous year. They proceeded to tell me that yes I did cancel but I still owed for the year. I asked them to let me hear the recording of me cancelling because I know they not once said anything about still owing after I cancelled. They will not let me listen to the recording but have sent Solid Finish to a collection agency for a bill I refuse to pay.Desired Settlement: Solid Finish Construction, Inc is asking that General Yellow Pages quit contacting through fax and that we be removed from their directory.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was told that in April 2010, I agreed to a 1 month free subscription and then I would be billed on a monthly basis until cancelled. During one full year, I never received any contractual agreement or any monthly billing, but one year later I receive a phone call stating that I owe them money. I asked them to send me a bill so that I could review the information, I do work with another company with a similar name and I thought that they may be the same company. Once I get a copy of the bill, I realize it is not the same company. I check with my records and I do not recall dealing with them at all. I then checked the Revdex.com website and noticed that they had a "D" rating with 27 complaints and 18 of those are related to billing and collections. Since I did not recognize the company, I had no contractual agreement and their Revdex.com rating was poor, I decided that they were not a reputable company.

On May [redacted] 2011, I received another invoice so I following up with a letter stating that I questioned why I didn't receive a monthly bill after the first free month, why didn't I receive a contractual agreement and why did they wait one full year to decide to notify me of this invoice. I also questioned their "d" Revdex.com rating. The following day I received a letter stating that they were going to have their Quality Control Department review the situation.

Three years later, October **, 2014 I receive a fax saying I owe them money. The address was different so I thought I had better check on the Revdex.com website. This time they have an "F" rating with 215 complaints and 106 of the complaints are related to billing/collection issues. I once again write a letter stating my concerns about their business practices and their poor Revdex.com rating. I have seen red flags all along with this company and I will not provide them with any credit card information and/or bank information because I feel they are a fraud.

Since that time I receive a regular faxed invoice and today 5-**-15, I received a collection agent notification. I have written a letter disputing the validity of this debt, providing as much detail as I have filed.

I am also filing a complaint with the Revdex.com and I will be also filing a complaint with the Attorney General with the state of [redacted].Desired Settlement: I want this company to leave me alone. I would like to be assured that they have taken me off of their do not solicit list and their do not call list. I would also like to have the collection agent to leave me alone and for my balance to be cleared and for my company's credit to be corrected if any action has been taken.

This company in my opinion is not reputable. They solicit sales through random calls, do not follow up with a contractual agreement, do not send out monthly billing statements for one full year and then they begin to send monthly billing once they realize they will not be paid, their Revdex.com rating shows there is a problem and the red flags are everywhere!

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was contacted by General Yellow pages and encouraged to "TRY" their services for a 30 day trial at no charge and there after I would have a fee of 75.00 per month. After receiving acknowledgment of this offer 4 days late from the original call I sent an additional e-mail requesting an addition to the listing which I was told I could do. It was acknowledged but note confirmed and the comments were that I would hear from someone in 24 to 48 business hours. No such response was received, When I went to the [redacted] to see my listing I was lead to a page with a blank url. Once I searched the system of theirs (General Yellow Pages ) I found a half backed listing for our business that took a bit to find without the modification I requested. I noted the listing but all of the additional data points I should have been able to embellish came up as vendor did not complete these segments. That would have been a real challenge since the URL given to me to see this listing lead to a brick wall. The easy statement here is they collected information and failed to provide a suitable listing to provide a listing any customer could get a suitable idea of what we do. Now I was tired of digging through General Yellow pages and sent a e-mail of cancellation to the company and received the same acknowledgment that I would hear from the company within 24hrs after receipt of the notice on July [redacted]. Until the [redacted] of July I heard nothing and received a very harassing collection call from the General Yellow Pages) or whoever he was representing demanding immediate contract payment in full yet the document I received stated the fee was 75.00 per month if I had decided to maintain this relationship. Now I had an agreement to try the listing for the period so explained yet I received no acknowledgement until 4 days from the initial call. I ask for modification in the listing I received no acknowledgement to that request. The URL they provided as listed in their acknowledgement sent me to a URL site that was BLANK thus I couldn't even check on what my trial was going to offer. It took me a web search to find the barest of listings with portions left blank because I was lead elsewhere and was not allowed to populate the listing to do the test evaluation. Now I was berated by the collection arm as being an it and I did not understand that listings of this nature can take up to 2 plus years to prove effective and my placement on [redacted] was going to be adversely impacted by having this for less than 2 plus years. That is about as misleading a statement as can be. We have an excellent [redacted] placement and it did not take a listing period of 2 plus years to get there. If you can't find your ad how can you see what they are providing.The company did not know our business and further more does not understand the working intricacies of the web to obtain suitable placement. I did not appreciate the spirit d conversation the company representative engaged in on the phone call. Totally uncalled for. Then he called me back 10 minutes later and asked why I did not have my fax machine on which I never had one. Goes to my point ..they did not know our businesDesired Settlement: This company General Yellow Pages was in breach of their offer of evaluationduring the demonstration period as explained above. Resolution would be to declare null & void any express monetary issues requested by this company since they failed to provide customer service that would effectively helped us evaluate the worth of this company services this trial was to help us evaluate. Subsequently we have found the numerous complaints filed against General Yellow Pages with similar issues with the Revdex.com. We request any further harassing calls cease stated

Consumer

Response:

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The Business has had several contacts with me over the phone. They have been caustic in nature and threatening in actions they would take. They further sent the action to a in-house collection agency that is also listed on [redacted] as a scam. As explained earlier in my complaint they did NOTHING on their side to produce and allow me to see the proposed listing I would be getting for the trail period. They did not respond to e-mail inquiries regarding my "listing".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: We started receiving calls in March 2013, asking if we wanted to continue this advertising service since our trial period had expired. I was a part time employee only on the job for about 5 months. I knew we had a yellow pages account but didn't know if this was it or if my boss wanted to continue it or not. I talked to my boss and he said no it was not the same thing and we didn't want it. So when they called back I explained that we didn't want it. Then a bill showed up for $599.95 for a general yellow pages listing. I called the number on the invoice and told them we did not want this but they said we already owed for a year because the trial period had expired. I told them I would have to speak with my boss about this again and if we owed it we would pay by check. My boss said he didn't approve a trial period and no one knew anything about this service. I wrote them a letter stating there was an error in their billing and we did not owe them anything, to no response, but the bills kept coming in and they added another year and interest and fees each month. I received a call last week 11/*/15 asking about payment and that he had me recorded saying we would pay them. They conveniently left out the part where I said "if we owe this invoice". He admitted that they had no record of who approved the initial trial and that no other conversations were recorded. I told him we would not pay and then received another faxed bill.Desired Settlement: We would like for this company to close this invoice and stop contacting us. We do not owe this.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted]. I am still receiving statements by fax showing the amount owed, but there has been no contact about the complaint.Sincerely,[redacted]

Review: I am contacting Revdex.com on behalf of the agency that I work for, [redacted]) based in Anchorage, Alaska. As the Office Manager, I received a notice that [redacted] had been sent to a collection agency ([redacted]) by [redacted]. After contacting both [redacted] and reviewing [redacted]'s advertising records, it is clear that [redacted] was victim of an attempted scam in 2011. [redacted] has never initiated services with [redacted] nor received advertising services from the business. [redacted] has been unable to produce a contract or any records showing that [redacted] agreed to receive services from [redacted], and yet has billed [redacted] for services.

When I contacted [redacted] on 11/*/2015 to find out more about the account, their representative Ben produced a recording from a former [redacted] employee which indicated that [redacted] did not want to receive services and wanted to discontinue any billing relationship that per [redacted] existed. After not being able to match [redacted]'s advertising records with the invoice sent over by Ben on 11/*/2015, I contacted [redacted] again on 11/**/2015 in order get more information about the account.

[redacted] did not agree to services with [redacted] and will be disputing the claim turned over to [redacted] for accounts receivable management.Desired Settlement: Investigation of [redacted]'s practices, release of [redacted] from paying invoiced funds, release of [redacted] from collection attempts

Review: I signed up for a 30 day free trial in November with Rodney (ID#[redacted]) an since have called twice to cancel it. Both times (on Dec. * and Dec.*) I have talked to a gentleman named Ben who ensured me that our free trial would be cancelled after the 30 day period. I requested an email confirming the registration, yet have never gotten one. Today, I checked the general yellow pages website and our business is still on thereDesired Settlement: immediate listing removal and cancellation confirmation

Consumer

Response:

At this time, my complaint, ID [redacted] regarding General Yellow Pages has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: The generalyellowpages.com is a scam. We have spoken to them several times & on the recording they have of my voice your can clearly hear me telling them to cancel the service. But they still keep sending bills to our office via fax. I want them to leave us alone & let this go. Clearly they were told to cancel this stupid service.Desired Settlement: My desired outcome is the following that the generalyellowpages.com do as I have said on the recording cancel the service & stop sending these stupid bills.

Consumer

Response:

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They keep sending me faxes asking for money but they have a recording of my voice saying cancel but they refuse to let it go.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have called us again wanting to know when they are going to get paid. We told them that we owed them nothing. We have also turned them into the Attorney General of New York because we have done our homework & clearly this is a scam.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

About the [redacted]’s statement of the problem [redacted] makes incendiary accusations in his endeavor to gain cause and his Desired Settlement stated as “…stop sending these stupid bills”. Aside from the language and demeanor, his request to discontinue the services had been accepted, only that at the time he requested to discontinue, he was in the middle of a cycle that was subsequently billed. The payment history as a result of the progression leading to the debt Though the debt is now being disputed, [redacted] was initially paying for the service. The account balance for the first advertising year is $0.00 for the cycle from August **, 2011 to August **, 2012 since we received: - $539.96 by way of Check [redacted] on September **, 2012. We received and honored a Request To Discontinue (RTD) the service on September **, 2012. The account was not renewed beyond the listing cycle that was in progress after we received the RTD. $891.49 is owed for the listing period from August **, 2012, to August **, 2013.since the RTD was received in the midst of that cycle. The Business Office.

Review: In 2012 we were harassed and pressured into paying for services we did not ask for in the amount of $539.96.

We spoke with a [redacted] in their office (Ref # [redacted]), and asked her to cancel any and all future orders.

In 2013, we received yet another "Invoice" for services we did not order.

We faxed the attached letter on August *, 2013, regarding our first cancellation in 2012 and asking once again to cancel this and all future orders as we did not request this service.

We faxed this letter 4 times over the next 4 months - never received a response to the letter, only a notice of late fees.

In November 2013 we read an article in the [redacted] regarding an "[redacted]" - We thought that would be the end of it. We even sent a copy of the article along with one of our fax requests in December. -

Still no response other than to continue to send us statements

I currently have two statements (two different account #'s) for charges due. for the same "services" - neither of which were ever requested.Desired Settlement: I would like a refund of the $539.96 that we originally paid for services we never requested,

Most of all I would like the following:

Remove any and all perceived charges they show for our company (both accounts), WE OWE THEM NOTHING

Send us a letter of retraction on ALL charges

Cease and desist contacting us from here on out

Remove us from their list(s)

PREVENT THEM FROM SCAMMING ANY OTHER BUSINESSES

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID[redacted].Sincerely,[redacted]

Review: Since 2013 I have been getting numerous faxes and phone calls with Generalyellowpages.com, stating that we ordered their online service. We did not at any time authorize or ask for their services. I have asked by phone, fax and mail for them to give me proof that we ordered their services. They claim they have us on a recording that we ordered their services. I told them if that was true, please let me listen to the recording and if someone mistakenly ordered the services I would pay the charges. They have NOT given me any proof by phone or mail that we asked for their services. I have sent letters saying that I will not be paying this bill, yet they keep sending invoices with interest added.

Today we received a call saying they were an attorney and that they were suing us for the amount owed plus 2 years of interest. They persons name was David, the # he left was ###-###-####. He was very threating and harassing. He had a recording of one of the owners saying they did not want the services, but nothing about us requesting or giving the ok for anything.

I have also filed a complaint with the FTC, The California Attorney Generals office, and the federal Do Not Call registry.

Is there something you can do to stop this company from calling/faxing and harassing us for payment of something we did not want nor authorize?Desired Settlement: I want this business to STOP contacting us requesting payment for services we did not authorize or request. Thank you.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: We never agreed to any service, and they said they have a verbal confirmation with someone who isn't authorized to make any binding agreement, I have had my purchasing officer try to contact them and request any information and all they can play is a recording of someone canceling the service which was never signed up for, and we have tryied to contact them on several attempts and never get a call back or response.Desired Settlement: the charges are false and need to be taken off.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,

Review: We received a bill and a collection notice for a product we did not authorize. generallyellowpages.com has not provided a proof of contract or a paper invoice upon request, Just an email saying I could call and listen to a 'contract' between them and a former employee but failed to send a phone number to do so. I called the number on the "collections notice" and was told that office could not assist and the other office would contact me. They have failed to do so. Also the 'collections notice' was dated Dec * and I received it on January [redacted] (postmarked January [redacted], 2015). The address that they supposedly have been advertising for has been closed for over a year. I believe this to be a scam and the "collections agency" seems to be them as well.Desired Settlement: They have cost our company valuable time and money with their scam and need to send us a written signed statement stating their error with a 0.00 balance for our records.

Business

Response:

Attached; is the Case File we submitted our collection attorneys as the progression to substantiate our collections claim with the mandate to obtain a judgment for payment: - [redacted] accepted our terms to advertise on the generalyellowpages.com. - We sent [redacted] links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof. The premise of a contract is predicated on the meeting of minds with [redacted] of [redacted]c on 3/**/2013, who represented being authorized to: - Advertise on the generalyellowpages.com for a 30-Day trial. - Pay for the services after the trial period. Any informed and impartial authority would recognize that [redacted] bound [redacted]c to the agreement. We upheld our engagement and are seeking for [redacted]c to uphold theirs. The debt was reported to our collection firm and is being reported to the major credit bureaus; [redacted] until the debt is satisfied. As of this day; your balance is $64.93 for the cycle from March, ** 2013 to March, ** 2014. And $745.96 for the cycle from; March, ** 2014, to March, ** 2015. As of today; the total account balance as of this date is $810.89 and accrues 2% interests, compounded monthly (24% annually) in late charges. You can either resolve this matter now by paying the account balance or at the point in time that our collection measures, makes that outcome unavoidable. The Business Office.

Review: I mailed a payment to general yellow pages to close out my account. Now the firm says I have two other accounts that have not been closed! I have received a collection notice from [redacted]. in an attempt to collect my "debt." Our business has never to our knowledge approved additional advertising with this firm.Desired Settlement: No money owed!!

Business

Response:

This email is further to a call on this day from [redacted] inquiring about the response to the Revdex.com complaint in reference; The complainant has affected a payment by way of check number [redacted] that was posted on this day, towards the account what was disputed. I expect this is to signify that the difference was resolved. The Business Office.

Review: We first received a bill for advertising in the yellowpages from this company 2 years ago. Once I investigated the billing I found that nobody in our organization had approved of this advertisement. I spoke to a representative and informed them that no representative of [redacted] had authorized the service they said they provide. I also informed them that if any future services that they would be billing us for should be cancelled immediately. After receiving another notice from them 1 year later their representative proceeded to tell me that I myself had authorized the billing of their services to [redacted]. They based this on the fact that they had my name and contact information when the truth is that they had received my contact information simply because I asked them to forward me the original billing 1 year prior so that I could investigate the billing on behalf of the company. To further lend credence to what I suspect is a fraudulent bill is they had one of our satellite offices in another state listed as the main billing and service address rather than our headquarters office which any associate of [redacted] knows to have all billing sent to. Now, as of today we have received another statement from General Yellowpages listing a full two years of service. [redacted] disputes all billings from this company. The advertising services provided by this company are actually provided by a different company ([redacted]) on behalf of [redacted].Desired Settlement: All billing and further contact from this company should be cleared and ceased.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted]. The last contact from this business was the email that I included in my original submission.Sincerely,[redacted]

Review: Business is trying to collect for a bill our company did not authorize. A free trial was never accepted and a continuation of service was not requested. At no time has our company sought any type of service from [redacted] We are asking to have this company remove us from any further contact.Desired Settlement: No further contact.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 8/**/2011 we were faxed an invoice #[redacted] by GeneralYellowPages.com for advertising that was not authorized or wanted by business owner. We called the company to stop the faxes and clear our "account." Melanie G[redacted], Carolyn S[redacted], and Dwayne were all told that the listing was not authorized by a business owner and to stop all attempted business with us. Now 4 years later, I have a collections notice that includes several years of an apparent "listing" that was never authorized or requested by a business owner as well as fees for not paying on an unauthorized "listing."Desired Settlement: Please clear our account balance. Contact the collections agency to inform them that the account is clear and discontinue further attempts to collect these fraudulent charges. Then never contact us again. Thank you.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: generalyellowpage.com , NY company contacted us for a trial of their product on for a month and at the end of trial they assure to contact us to see if we want to continue with their services. They started billing us at the end of trial without talking to us or getting an agreement with us. I ve made several calls to dispute this and asked to end this illegal contract that they have created. So far, no luck. This is not a legal way of doing business. I did not authorized them to put our company in their listings. I only agreed on the trial period. They claimed they called and left a message. Leaving a message does not mean mine authorization. This scam needs to be stopped.Desired Settlement: This scam needs to end. We do not owe any money to them

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: The Complainant represents the client, McGoey, Hauser and Edsall Consulting Engineers, D.P.C., who is the recipient of fraudulent emails regarding alleged claims totaling $1,943.50 in services from GeneralYellowPages.com (a well-recognized scam). Our law firm (Catania, Mahon, et al.) submitted a letter on the complainant’s behalf to verify that no services have been used and to request the discontinuance of any and all communication. To date, the GeneralYellowPages.com and NCSPlus Incorporated (processing invoices) still submits alleged invoices to Complainant and has failed to comply.Desired Settlement: Confirmation that the business will discontinue attempts of collecting money from our client, and to bring awareness for other companies that are a victim of this fraudulent consumer activity.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: General Yellow Pages is demanding $1473.00 be paid for services provided and will not discontinue services until the amount is paid in full. The services are renewed yearly, leading to additional billing even if we try in earnest to stop service.

We have asked that they remove the charges for year 2, as they were untimely in responding for proof that we had agreed to this contract, which then allowed time for the yearly renewal before we could discontinue service.

We have asked that they reduce the fee for the year of service as in their sales pitch, they claimed that we would receive a fax with a certificate and all information needed to cancel the service during the "free trial" period. If we had received it, we may have cancelled.Desired Settlement: We want to be removed from their contact list, have year 2 balance removed from our account and have a "fair" payoff INCLUDING closure of the account. Updated 12/**/14:Were you provided services by the business, and if so, do you wish to have a full refund for those services?-Yes If you did not receive any services, do you still wish to have a full refund?-N/A If you did receive services, what about the services was not as promised or to your liking?-There was a free "trial period" in which we were supposed to receive a fax that would give us information on how to cancel before the end of the period. The fax was not received and the company did not confirm receipt of the fax. We had no way of knowing how to cancel our "subscription". At this point, the only way that we can cancel is to pay in full, leaving us with the inability to cancel our account and settle without incurring another yearly service charge.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was contacted by the General Yellow Pages and asked to give their services a trial free for 30 days. I was not interested in subscribing to their services but could not get off the phone with them. So I reluctantly agreed to the free 30 day trail offer with the understanding that I would receive a bill or notice so that I may cancel before accruing any charges. I never did receive any bills or notices to which I could have replied with my request to cancel. And now I am being billed $731.33 for whatever services they claim they provided. Furthermore, they are attempting to as finance charges of 2% monthly. I did not need their services as I already pay for advertising, web optimization and search engine optimization with the [redacted] and [redacted] (web optimization).Desired Settlement: I would like to for the bills and threatening letters and emails to cease. I would like our account credited in full and closed. I would like any negative reports that were sent to any of the credit check companies corrected. I would like this matter closed without further incidence or delay.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages (.com) regarding complaint ID [redacted]. However, they continue to send me billing with accruing interest charges. This is growing tiresome. I thank you for your assistance with this matter.Sincerely,[redacted]

Business

Response:

Following is the Case File to substantiate our collection claim for this account; The premise of a contract results from [redacted]’s explicit authorization, as [redacted] of [redacted] to advertise on our publication and agreeing to our terms and conditions. We include the quality control recording and its transcription to show [redacted] accepted those terms: [redacted] interrupted after our agent explained the offer at 01:16.4 “but I already have a listing with the Yellow Pages, with the Yellow Book” - Our agent explained so there was no ambiguity at 01:23.2 “This is a 30-day trial listing with the [redacted]” - Our agent continued at 01:30.9 “Well you would have 30 days: you have an advertisement on line at no cost to you” [redacted] objected at 01:50.3 “I’m not giving you a credit card or any kind of authorization, because you’ll just charge me after our 30 days” [redacted] then inquired at 01:59.0 “Well you’re faxing me over a certificate. So then, what information is on the certificate that you need returned to you?” - Our agent explained at 02:05.5 “It’s going to show you what your listing looks like on line” [redacted] then agreed to participate in the 30-Day Trial promotion and instructed at 02:25.3 “I’m going to give you my fax number” to be provided the proof for the advertising. - To ensure that [redacted] was authorized: - Our agent asked at 02:43.9 “And as the co-owner, you are authorized to make decisions about the company’s business listings and purchases, right?” [redacted] assured “Yes, that’s right” at 02:52.1. - Our agent and [redacted] discussed our condition; how to cancel the service during the trial. - Our agent explained at 02:53.1 “So today is the [redacted] of March, 2014… I’m going to be faxing over your trial certificate, along with a link to cancel during the trial, and I’m also going to call you during the trial, to make sure that you’ve received that, just to make sure that if the service isn’t benefiting you, that you know how to cancel that. Is that fair enough?” [redacted] agreed at 03:24.3 “Fair” to cancel during the trial and then asked “and if I don’t cancel, what are you going to do?” - Our agent and [redacted] discussed our condition; we bill for our work past the trial period: - Our agent went on to explain at 03:27.4“if you decide to keep the listing past the trial, then you would get a preferred rate of about $60 per month for a 12-month cycle, and that renews every year and that special rate stays in effect until you would discontinue” and, [redacted] interrupted and asked at 03:37.6 “If we don’t cancel within 30 days, then I automatically am billed?” - Our agent answered clearly and conspicuously at 03:43.0 “You would receive an invoice for the next year of service” [redacted] agreed “Okay, great” at 03:49.8 to receiving an invoice for the service after the trial. - Our agent asked at 03:54.2 “if you decided to keep the listing past the trial, then would you have your accounting department pay for the service?” [redacted] indicated at 04:00.0 “you would speak to me directly” about payment for the service if it is not cancelled during the trial. [redacted] later added at 04:11.8 “I’m just doing this as a courtesy to you, because I already have a listing with the Yellow Book… I’ll let you do it for 30 days” but there were no ambiguities that she understood that she had to cancel to prevent being billed after the trial period. - To ensure that our billing convention complies with their accounting: - Our agent asked [redacted] at 04:02.1 “Do you want to apply a purchase order number now, if you decide not to cancel the listing after the trial?” [redacted] instructed no purchase order needs be applied to bill for our work after the trial period. [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by sending [redacted]; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof. Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem “I was… asked to give their services a trial… for 30 days… I never did receive any… notices… to cancel. And now I am being charged…” Before the trial period ended on 4/**/2014, we did the following to afford [redacted] every opportunity to cancel: - The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 4/**/2014 at 2:45 to both [redacted] and [redacted] to afford Ms. Frixen every opportunity to cancel during the trial. - The quality control recording and its transcription showing we called [redacted] on 4/**/2014 where: - Our agent left a voicemail for [redacted] stated at 01:00.0 as “On the [redacted] of March 2014, you took a 30-day trial advertising, and we were to call you to notify you that it was sent. Please call us toll-free at ###-###-####, only if you did not receive it. There’s a link on the certificate if you choose to cancel before the trial ends. If you decide to keep the listing past the trial, then you’ll receive an invoice for the next year of service” The Case File proves that we upheld our engagement to diligently afford Ms. Frixen the opportunity to cancel during the trial. The Business Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I stand firm in my belief that I was only trying to be amiable with the sales representative on this call. I believe that my intent to cancel after the trial period was evident. I understand that they are claiming I was given ample opportunities to cancel. However, none of these opportunities were by actual invoice via the us postal service. As a business we receive numerous unsolicited calls and emails and if you are not a service that we subscribe to, these attempts end up in our trash folder or are discarded without attention. So I do not feel that the means by which I was contacted, if in fact these were attempts were even made prior to the end of the trial period, were not sufficient. The same holds true for the monthly invoicing, These invoices went by the way side, as unauthorized until I was contacted by collections. Furthermore, the most recent invoice that I have received, which is attached, shows what I am being billed for this service for the 2014 - 2015 contract, plus assessed interest fees on the outstanding balance. and as if that is not outrageous enough, they have now added to my bill a service charge for a 2015-2016 contract and assessed interest fees on this amount. I believe, that since we are in dispute over the original "agreement", that it would be clear that I would have no intention of renewing.In an effort to close this matter, I am making a one time offer to pay the $599.95 for the listing provided from 2014 - 2015. I would like to see all other fees removed and this account closed. I request that our company not be contacted again by the general yellow pages.com. I look forward to bringing this matter to a close.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages (.com) regarding complaint ID [redacted].Sincerely,[redacted]