General Yellow Pages

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
0in 0in 10pt;" class="MsoNormal">The Business has had several contacts with me over the phone. They have been caustic in nature and threatening in actions they would take. They further sent the action to a in-house collection agency that is also listed on [redacted] as a scam. As explained earlier in my complaint they did NOTHING on their side to produce and allow me to see the proposed listing I would be getting for the trail period. They did not respond to e-mail inquiries regarding my "listing".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
We have received a fax from General Yellow pages that states we need to fill out a RTD form (Request to Discontinue) or they will again renew the account.  The form they faxed did not come through except for the top half.  You also cannot discontinue even if you fill out the form if you do not pay the balance due.  I have attached a copy of the fax so that you can read it.We feel that we are still taking advantage of our church.
  Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

At this time, I have been...

contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because
 
 They have sent us a fax with the same thing, a bill for charges. The charges date back to 2012 with interest included thru 2015 for a total of $3766.92 with the interest being accrued each day.  No contract has been sent and the invoices hadn't shown up to our company until 2014. A collection agency named NCSPlus Incorporated has sent notice in a attempt to collect a payment from us. I sent a letter on June ** and another on July ** disputing the claims to this collection company in New York. They have a address at [redacted].; [redacted].
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].I did read and listen to their replies to this message thread with the Revdex.com, but they did not address the problem of proof of contract.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

About the Complainant’s Description of the Problem  
sans-serif;">1.     “I never received a confirming email”   A copy of the email we sent before the trial period ended on 07-**-2016 is attachedl: *       [redacted]
 
**     [redacted]
 
[redacted]
 
**     [redacted]   We do not provide a transcript but a case file that shows that specific questions were asked of [redacted] and her agreeing to those questions formed a legally binding contract.   We do not leave any material information out of these case files as then they would be misinterpreted and interpreted out of context by would be individuals who compromise themselves not to honor their engagements towards our firm.   [redacted] only asked [redacted] (05:07.9) [redacted]
*       [redacted]   That was not left out and the email was sent.   4.     [redacted] writes to associate our firm with a scam and we ask of [redacted], from the documentation of the conversation we provided her, what in her opinion would constitute a scam since we’ve been upfront with her in every ways.   The Business Office.   Below is the documentation of the authorization provided by [redacted] as Owner of [redacted].   Specific questions were asked and answered by [redacted] to confirm the engagement as legally binding.   [redacted] provided every required authorization during that conversation and there were to be no other or further authorizations sought.   All material information was discussed and no information was misrepresented.   We include the quality control recording and its transcription where [redacted] agreed to those terms on 06-**-2016: -       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]
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  Before the trial period ended on 07-**-2016, we did the following to afford [redacted] every opportunity to cancel: -       [redacted]   [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by ensuring that [redacted] understood the steps to cancel during the trial, then sending a reminder before the trial period ended either as a fax, email, call or any combination thereof.   Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the General Yellow Pages states that their agent “streamed [redacted]’ explicit authorization to automatically renew the advertising service.” This statement is ambiguous and gives no explanation as to when this occurred or under what circumstances [redacted] agreed to “automatically renew the advertising service.” Furthermore, [redacted] contests this point. The conversation that occurred between [redacted] and the General Yellow Pages was the initial contact regarding a 30-day trial period. Since that initial contact in 2011, representatives of our office have attempted to terminate this advertising service via phone contact multiple times. Both of the clauses below were copied and pasted directly from the General Yellow Pages website on July *, 2015. Upon review of the General Yellow Pages Terms of Use, the following clause was found: “12. Auto-Renewal Clause.The length of this contract is predicated on a 12 months listing advertising, to be automatically renewed at the term of the cycle indefinitely until notice is provided to discontinue the automatic renewal prior to the next cycle. Payments are collected for entire cycles and early termination is not allowed. To discontinue the automatic renewal clause, notice must me duly provided in writing and/or verbally as per our standard quality control verbal authentication process. Please note that any other attempts to discontinue, cancel, unsubscribe, or otherwise dissolve your contract either written or verbal with our company will be deemed unjustifiable and therefore declined.” “13.Cancelation.In accordance with the federal contractual previsions, and unless unlawful, Customer shall have three days to rescind from their commitments, authorizations, confirmation or orders from the date that said order was obtained whether in writing or verbally.Due to the nature of the service provided, the company shall provide the service to term as defined by contract, notwithstanding circumstances that are beyond it's control or area of influence and counters it's ability to provide said service to the term as contracteOn going services are not cancellable beyond the 3 day rights of rescission, where due notice is provided or a requests made to discontinue, said notice shall take effect at the term of the current ongoing advertising cycle.” There is no mention in the Auto-Renewal Clause or Cancellation Clause, of the need to complete a Request to Discontinue form to terminate service. In fact, according to the Auto-Renewal Clause above it is possible to discontinue service verbally, something that [redacted] has sought to do for the past 3 years. After paying our respective balance in 2013 and 2014 and verbally requesting to terminate service both years upon receipt of those payments in August of 2013 and October of 2014, we now find our company in a similar situation where we have been billed for services that we no longer wish to receive. According to these clauses our verbal request to cancel this subscription should have been honored.   We at [redacted] understand “due process” as mentioned in the response from the General Yellow Pages response sent on July *, 2015. We do not however agree that the Due Process of cancelling this service has ever been explained or afforded to us since until recently we have never been told of the need to fill out a Request to Discontinue form. We have, however, verbally requested to terminate the service during phone calls in both 2013 and 2014.Additionally, there is no intent of defamation. We are simply giving a recount of our experience with the General Yellow Pages. While the General Yellow Pages refers to links sent in our response on 7/*/15 as “generic links and publications”, we see these links as substantial. One of the publications is written by an employee who has been with the [redacted] for 9 years and holds the role of [redacted]. The other link has been published by an Attorney General, an official of the state and public advocate. Both of these publications and a number of complaints filed on the Revdex.com website tell of similar experiences to those that we at [redacted] have experienced with the General Yellow Pages. Below, is the Revdex.com link associated with the General Yellow Pages where those stories can be found:http://www.Revdex.com.org/new-york-city/business-reviews/advertising-direc...⇄ thank the Revdex.com for their mediation in this matter and seek to terminate our relationship with this company. We do not feel that we be held responsible for paying the remaining balance of 1,249.35 based on the fact that we have attempted to terminate this service multiple times in the past. According to the Terms of Use provided above, verbal request to discontinue service is sufficient and there is not mention of the need to fill out a Request to Discontinue form.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by GeneralYellowPages.com regarding complaint ID [redacted]. I have recieved yet another faxed statement of money owed, which I will state again we did not accept, and the person listed...

as contact is no longer working in that department and has been out of that department for 3 years. There is no way they spoke with her.  
Sincerely,
[redacted]

At this time, I have been contacted...

directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Still getting unwanted emails and faxes]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November**, 2014
 
[redacted]
Revdex.com of New...

York
[redacted]
 
Your file:[redacted]                               Account: [redacted]                                    Invoice: [redacted]
 
Following is the backup to substantiate our collections claim for this account.
 
[redacted], at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms;
-       No charges or obligations during the trial period.
-       Accounts that are canceled during the trial period are not invoiced.
-       Past the trial period; A 12-month listing cycle from November of one year, that is billed in October of the next;
-       Any request to discontinue to take effect at the end of the ongoing listing cycle;
 
Our quality control guidelines for this promotion were to contact the advertiser prior to sending the invoice for the services rendered.
 
We include a quality control recording [redacted] completed on October**, 2011; consisting of a promise to pay for the services rendered as a result of the progression described above.
 
The attached transcription of the quality control shows;
-       Our agent and [redacted] discussed payment for the listing service;
“the current invoice outstanding is for service rendered from November 2010 till this year; it is in the amount of $599.95. Are you the person that will pay the invoice once you receive it” at [redacted] and,
[redacted] assured;
“[redacted]”
Our agent asked at [redacted];
“And you are authorized to approve payment?”
[redacted] went on to explain the church’s payment issuance process at [redacted] as;
“[redacted]”
Our agent asked at [redacted];
“you have accepted a payment and passed it along before?”
[redacted] assured our agent;
“[redacted]” at [redacted].
            Our agent asked at [redacted] whether;
“…to apply a purchase order number or do I send it out to your authorized attention?” and,
            [redacted] assured that:
                        “[redacted]”
 
Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.
We have worked expertly to publicize [redacted] on [redacted], as a result of [redacted]’s authorization. We are resolved to be paid for our work [redacted] had agreed to pay.
 
generalyellowpages.com
 
The Business Office.

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted...

directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
General Yellow Pages, through it's collection service, NCSPlus, Inc., provided a recording and transcript by email (see attached) of what they allege to be verbal authorization to purchase ad services dating back to 2003, August 2009 and August 2010. Proof of authorization was requested during a telephone conversation on August **, 2016, with "Ben" of NCSPlus, Inc.
The recording has no date and is believed not to be authentic in nature.  Most notable is the fact that recording appears to relate to approval for payment of a 2009/10 invoice but does not authorize "purchase" of any services as alleged by General Yellow Pages/NCSPlus, Inc. 
The University's longstanding policy requires that all purchases go through a 3 part approval procedure, which requires setting up a vendor ID.  We have no such vendor in our system.  Individual employees are not authorized to make purchases absent the approval of his/her director, supervisor, dean or vice-president.  
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There is no proof in this response that such a service wasauthorized. As a [redacted], I am not authorized to make financial decisions onbehalf of the church. the deacons or elders (as boards of this church) only areable to do this, and this is standard operating procedure in most churches.[Such businesses should know that this is the case, though that is not theissue here.] The issue is that I, in such phone calls, routinely state that Iam not authorized, and I am simply offering to pass on information to thedeacons or elders (both being boards of this church), who are authorized tomake such a decision. As they recorded the conversation, I attempted to make this clear: “And you are authorized to approve payment?”[redacted] went on to explain the church’s payment issuance process at [redacted]as; “that’s not really the way a church works. But I pass the invoices on tothe deacons. The deacons are the ones who take these invoices and they passthem on to our financial secretary, the lady who writes the checks”As stated in their reply, I may pass on an invoice, but Isee this as in no way indicating a promise to pay, only the reception ofinformation. They did not include the text of the conversation at this point, but my customary reply to the question asked ("And you are authorized to approve payment?") is "no." Often, the solicitor will be confused by this, so I attempt to clarify, as I did in this case, by explaining how a church works.They did ask whether I had "received a payment" before, which I answered in the affirmative. I do order books for my personal use as a [redacted], and pay for them from an invoice. But that is a personal item, not for the church's use, and certainly not for something unauthorized by the executive bodies of this church. Any advertising, such as General Yellow Pages offers, would require previous authorization from the deacons and/or elders of the church. Again, in summary, I am not authorized to make decisions relating to the finances of the church. I routinely make this clear to solicitors, and it appears that I attempted to make it clear to General Yellow Pages. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].  I am still receiving statements by fax showing the amount owed, but there has been no contact about the...

complaint.Sincerely,[redacted]

About the Customer’s Statement of the Problem: 1.
font-family: "Times New Roman"; font-stretch: normal;">     “Business is claiming an employee authorized a listing with their advertising, with a free 30-day trial” “ The audio conversation during which [redacted]’ representative authorized our service was provided   2.     Employee had no such authorization to conduct business”   As a vendor, we provided evidence that we did ask [redacted]’ representative whether being authorized.   -       [redacted]
*       [redacted]
* In fact, [redacted]’ representative range of responsibilities is that of his employer to properly communicate. If in fact he overstepped his authority, that is an internal Human Resources matter to their organization and we are not to be penalized for such.   Further, [redacted]’ representative had 30 days to cancel the engagement without penalty or obligations.   Further to this, [redacted], speaking on behalf of [redacted], informed our agent that the company would pay for the service if it was not cancelled during the trial period:   -       [redacted]
*       [redacted]   3.     “employee… thought he was verifying address information”   How can [redacted] claim that the following exchange concerns address verification?   Our agent disclosed the fees and contract terms for the service past the trial period: -       [redacted]
*       [redacted]   4.     “we notified them that the charges were not valid” That is obviously convenient for [redacted] to say in her attempt to evade the financial responsibility but a proper authorization was provided by her representative. All material information was discussed and agreed to by [redacted]’ representation and no information provided was misrepresented. The premise of a contract results from [redacted]’s explicit authorization, as Staff Designer of [redacted] to advertise on our publication and agreeing to our terms and conditions.   We include the quality control recording and its transcription where [redacted] agreed to those terms on 09-**-2013: -       Our agent asked [redacted] whether being authorized: -       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]
*       [redacted]   Before the trial period ended on 10-**-2013, we did the following to afford [redacted] every opportunity to cancel: -       The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 09-**-2013 at 11:39 to [redacted] -       The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 09-**-2013 at 2:43 to ###-###-####. -       The Quality Control call on 09-**-2013 where our agent left a message with the attendant for [redacted]: *       [redacted]   [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by ensuring that [redacted] understood the steps to cancel during the trial, then sending a reminder before the trial period ended either as a fax, email, call or any combination thereof.   Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. The Business Office.

At this time, I have been contacted...

directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 They keep sending me faxes asking for money but they have a recording of my voice saying cancel but they refuse to let it go.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning and Thank You in advance for re-opening the subject case/complaint on behalf of [redacted] vs. generalyellowpages.com. In response to "generalyellowpages.com" forced continue subscription for services not authorized. [redacted] notified in...

writing "generalyellowpages.com" of their ([redacted]) notification of discontinuation for services provided in written format accompanied with the June 2014 invoice acknowledged being received by "generalyellowpages.com" on July **, 2014. "Generalyellowpages.com" alleges forwarding a Request to Discontinue (RTD)  via electronic mail on July **, 2014. [redacted] had not received the (RTD) as alleged by "generalyellowpages.com". Please note: The notification  for cancellation was  documented, signed and dated on "generalyellowpages.com" payment authorization form (received by "generalyellowpages.com") dated July **, 2014. In addition, as per internal procedure, [redacted] attempted, on numerous occasions, to contact "generalyellowpages.com" account receivable(s) representative(s) to verify/acknowledge Notice of Cancellation had been received. No effort(s) performed/acknowledgements received from "generalyellowpages.com" pertaining to [redacted] request.       Please note in efforts to resolve this dispute between [redacted] vs. Generalyellowpages.com, I have, on numerous occasions attempted to contact "generalyellowpages.com" representatives Richard G[redacted] and David (last name not forwarded) to discontinue services. After repeated voice mail messages, neither representatives returned my telephone call(s)/request(s). In closing, as a [redacted] representative, I am declining/refusing any additional services to be performed by "generalyellowpages.com". This notification was forwarded to "generalyellowpages.com" in writing included in the June 2014 statement and acknowledged being received by "generalyellowpages.com" on July **,2014. Thank You for your anticipated cooperation with this matter.       Respectfully,       Michael A. R[redacted]   Fixed Operations Manager   JL Maintenance and Repair   [redacted]   phone: [redacted]   fax[redacted]

Review: I thought I was advertising in my local yellow pages phone book when these people called me. I agreed to a trial period on 5/*/13. I failed to cancel the service within the 30 day trial period. I told them on 1/**/14 that I wanted this cancelled. I went ahead and paid the full amount to avoid collection issues on 3/*/14. On 8/*/14, I asked again that it be cancelled since they renewed it again on 5/*/14. Again on 1/*/15 I asked for it to be cancelled. They kept sending notices of past due amounts. After it renewed once again on 5/*/15, I asked for them to send me a form to cancel. This form will not let you cancel unless you pay any amount they say you still owe. I sent emails to them again on 9/*/15 and 12/**/15. I received a bill on 2/*/16 for $1651.03 due. Now I have received a letter from NCSPlus Incorporated, a collection service, for this amount. I don't feel that I should have to pay for something that I never authorized to be renewed year after year. The first year was a mistake, but I paid the full amount due. I thought that would be the end of it, but they are continually renewing and billing me for something I never wanted in the first place!Desired Settlement: I only want them to take off all charges that they say I owe. Also to notify their collection department that this debt is invalid and remove me from Collections. This company is a rip off.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: I recieved a phone call about an ad and was supposed to recieve something so I could approve or disapprove it and cancel within a certain period of time. If I recieved anything it must have gone to my spam mail because I never saw it and they claim they sent it. The only correspondence I recieved was a bill. I emailed them and let them know I wasn't satisfied. I have recieved several bills and now I'm recieving phone calls. I just want it to stop. They want a payment sent to [redacted] which probably doesn't exist. (Fax # ###-###-####) I told them this was not beneficial to our businessDesired Settlement: I let them know as soon as I could that I wanted to cancel and now all this interest has accrued and they even renewed it even though we never paid for it and wanted it cancelled