General Yellow Pages

Review: Our business was sent a bill from a collection company, [redacted] located at [redacted] on behalf of the General Yellow Pages located at [redacted]. This is a service that we have been billed for, and consequentially sent to collections for, that we did not approve nor receive any advertising for. This is a "Yellow Pages Scam".Desired Settlement: We do not intend to pay the charges for this scam. This is not a service that we agreed to and we have not received any products or "Yellow Page" advertisement as a result of payments made.

Business

Response:

The timeline explaining the balance outstanding As of this day; the account balance for the first advertising year is $0.00 for the cycle from March, ** 2011 to March, ** 2012 since we received: - $599.95 by way of Check [redacted] on April **, 2012, - $12.72 by way of Check [redacted] on July **, 2012, $0.00 is outstanding for the cycle from March, ** 2012, to March, ** 2013. Since we posted a payment of: - $662.40 by way of Check [redacted] on August **, 2013. $0.00 is owed for the listing period from March, ** 2013 to March, ** 2014. After we posted a payment of: - $689.16 by way of Check [redacted] on October **, 2014. $611.95 is owed for the listing period from March **, 2014 to March **, 2015. The current listing cycle is from March, ** 2015 to be billed $599.95 on March, ** 2016. The premise of automatic renewal Our terms were explicitly authorized by [redacted], president owner of [redacted]. The contract provisions concerning ‘automatic renewal’ are published under the ‘terms of use’ on www.generalyellowpages.com and the procedures to rescind on authorization, cancel new services or discontinue ongoing services are items 12 and 13 respectively. In essence, due process was never completed and the services have not been discontinued, even up to this point. To discontinue the service going forward The necessary Request To Discontinue (RTD) form is attached; obligatorily, it has to be completed, signed and returned. Hence we will recode your account so it does not renew at the end of the ongoing cycle. The publication Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem We enjoyed a normal vendor business relationship while [redacted] managed the advertising service for this advertiser. Re received a call about the service from [redacted], Office manager and we provided all necessary background information including the invoice and payment history detailed above, [redacted] claimed the services were canceled and would not pay. Our agent asked [redacted] in return for any information to validate that they had discontinued this service, but [redacted] became abusive towards our agents and filed this complaint instead. [redacted] just saw to write what she thought was necessary to be incendiary, she wrote in her complaint “this is a yellow pages scam” but failed to provide any substance to her actionable accusations. [redacted] even wrote “this is a service that… we did not approve nor received any advertising for” in her endeavor, and that is in spite of having been streamed [redacted]’ authorization or the link above to the publication for this advertiser. The Business Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Thank you for follow up regarding this matter. While we appreciate the General Yellow Pages response to this complain, we do not find it satisfactory. The General Yellow Pages alleges that our company owner, [redacted], verbally agreed to their services in 2012. We, however, have no recollection nor documentation of this agreement. The Terms of Use that the General Yellow Pages references was never sent to our company nor agreed to on our behalf. Each year, we have received an invoice from the General Yellow Pages and disputed the charges and service itself. We have agreed to pay off the balance solely as a means to terminate our relationship with this company, and have come to the verbal agreement each year that upon receipt of this payment our service would be cancelled. There has never been mention of a Terms of Use document nor a Request to Discontinue form until this year. We have been under the understanding that the verbal agreement promised to us would terminate this service and relationship. This year, upon receipt of a collection notice from [redacted], we once again decided to dispute this service. We left a message on the General Yellow Pages voicemail which was never returned. At this point we decided to call again and left another voicemail. When I was finally able to contact a representative from the General Yellow Pages we spoke about our account history and wanting to discontinue service. The representative sent me a printout of our history and I requested to be sent the Request to Discontinue form. This form had never been mentioned in our previous conversations with this company. He assured me that he had sent the Request to Discontinue form to the email that I had provided. When I returned to my computer a few moments later, I had not received the form. I decided to call the company back to inquire further about the status of the form. I spoke with a different account representative, David (employee #[redacted]), who once again began to go into my account history and cover the same information that I had already covered with the previous gentlemen. When I tried to let him know that I was simply interested in the Request to Discontinue form, he interrupted me and continued with the account information. After some dialogue, I once again requested the Request to Discontinue form. David said that he did not have the power to send the aforementioned form. This directly contradicted what I had been previously told just moments earlier by a different account representative. It seemed strange since he said that it would come from the same email address that had just sent me the Account History form. It did not make sense that the email address [redacted] was able to send me the Account History at one moment, but needed 48 hours to send the Request to Discontinue form. David informed me that the Support Team would send me the form within 48 hours. When David began to speak to me in a very unprofessional manner, I asked to speak directly to the Support Department to expedite the process. David informed me that I was not able to speak with a Support Team representative and continued with his unprofessional demeanor. He assured me that I would receive the form within 48 hours. This was Thursday, June **.The next week I received the same account history statement that I had previously received from the [redacted] . I replied with an email asking for the Request to Discontinue form. A short while later, it was sent to me from the same email address. The notice alleges that [redacted] must pay a balance of $1249.35 in order to complete the Request to Discontinue form and terminate service. The form was faxed back to the General Yellow Pages and a Revdex.com complaint was filed. We have filed this complaint because we have been verbally promised that upon past payments, our service would be terminated. We have also at no point received nor agreed the Terms of Use. When conducting an internet search of "General Yellow Pages" the following links appeared, also concerning us:[redacted]These articles and sites are substantiated by the Revdex.com itself and Attorney Generals from a number of states. Furthermore, when searching "General Yellow Pages" on the Revdex.com website, we found that this company has 222 registered complaints registered through the Revdex.com. These complaints begin in 2012, when our issues with this company began, and extend through present day. The link to these complaints can be found below:http://www.Revdex.com.org/new-york-city/business-reviews/advertising-direc...⇄ is disputing these charges and filing this complaint as a result of numerous requests to discontinue this service. Similarly, since the inception of this service, we were not sent nor did we agree to the Terms of Use. We thank the Revdex.com for taking the time to review and mediate this case. Sincerely,[redacted]

Business

Response:

Revdex.com File No: [redacted] | Account Reference: [redacted] - We have reviewed the complainant's response to our letter addressing their complaint; The initial complaint and outcome Their initial complaint alleged “This is a service that… we did not approve nor receive any advertising for. This is a yellow pages scam” In our letter addressing the complainant’ accusations and insults, we provided concise information establishing a long standing advertising relationship and the links proving that we are providing advertising services. The rebuttal and response The complainant’s account of the events is inconsistent with that which I have verified to formulate this response; The complainant called after receiving a collection notice, and our agent streamed [redacted]’ explicit authorization to automatically renew the advertising service. Ignoring that evidence, the complainant stated that they had paid the previous invoices in protest and requested to discontinue. The complainant could not substantiate any communication when it was alleged to discontinue by referencing specific communications. Our agent sought to be progressive and explained that when we receive a request to discontinue, that we send a form to that end. The complainant agreed to that convention to terminate the services, the form was subsequently sent after the normal delays for sending the form. The complainant makes a point in her rebuttal that our agent did not send the form at the complainant’s beck and call. There’s a due process to bring an end to the services, and we have afforded the complainant with the means to do so. The complainant embarked on a defamation campaign instead of following due process to bring the services to an end. The motives and intent attributed to the complainant’s actions are associated with having initiated a campaign of defamation against our firm, these actions can be damaging in ways that can result in loss of profits, industry goodwill, defamation and any other tangible or intangible consequences resulting from consequences deemed as a direct, indirect, consequential, special or exemplary to the actions undertaken by the complainant. The complainant referenced generic links and publications about advisories then writes “these articles and sites are substantiated by the Revdex.com itself and Attorney generals from a number of sites” Alleging that these institutions support the claims and representations made by the complainant against generalyellowpages.com. Without limitations, generalyellowpages.com reserves the right to petition the entities referenced by the complainant as siding and supporting the complainant’s endeavor of defamation of generalyellowpages.com to take independent action against the complainant to hold accountability for making representations on their behalf. The Business Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the General Yellow Pages states that their agent “streamed [redacted]’ explicit authorization to automatically renew the advertising service.” This statement is ambiguous and gives no explanation as to when this occurred or under what circumstances [redacted] agreed to “automatically renew the advertising service.” Furthermore, [redacted] contests this point. The conversation that occurred between [redacted] and the General Yellow Pages was the initial contact regarding a 30-day trial period. Since that initial contact in 2011, representatives of our office have attempted to terminate this advertising service via phone contact multiple times. Both of the clauses below were copied and pasted directly from the General Yellow Pages website on July *, 2015. Upon review of the General Yellow Pages Terms of Use, the following clause was found: “12. Auto-Renewal Clause.The length of this contract is predicated on a 12 months listing advertising, to be automatically renewed at the term of the cycle indefinitely until notice is provided to discontinue the automatic renewal prior to the next cycle. Payments are collected for entire cycles and early termination is not allowed. To discontinue the automatic renewal clause, notice must me duly provided in writing and/or verbally as per our standard quality control verbal authentication process. Please note that any other attempts to discontinue, cancel, unsubscribe, or otherwise dissolve your contract either written or verbal with our company will be deemed unjustifiable and therefore declined.” “13.Cancelation.In accordance with the federal contractual previsions, and unless unlawful, Customer shall have three days to rescind from their commitments, authorizations, confirmation or orders from the date that said order was obtained whether in writing or verbally.Due to the nature of the service provided, the company shall provide the service to term as defined by contract, notwithstanding circumstances that are beyond it's control or area of influence and counters it's ability to provide said service to the term as contracteOn going services are not cancellable beyond the 3 day rights of rescission, where due notice is provided or a requests made to discontinue, said notice shall take effect at the term of the current ongoing advertising cycle.” There is no mention in the Auto-Renewal Clause or Cancellation Clause, of the need to complete a Request to Discontinue form to terminate service. In fact, according to the Auto-Renewal Clause above it is possible to discontinue service verbally, something that [redacted] has sought to do for the past 3 years. After paying our respective balance in 2013 and 2014 and verbally requesting to terminate service both years upon receipt of those payments in August of 2013 and October of 2014, we now find our company in a similar situation where we have been billed for services that we no longer wish to receive. According to these clauses our verbal request to cancel this subscription should have been honored. We at [redacted] understand “due process” as mentioned in the response from the General Yellow Pages response sent on July *, 2015. We do not however agree that the Due Process of cancelling this service has ever been explained or afforded to us since until recently we have never been told of the need to fill out a Request to Discontinue form. We have, however, verbally requested to terminate the service during phone calls in both 2013 and 2014.Additionally, there is no intent of defamation. We are simply giving a recount of our experience with the General Yellow Pages. While the General Yellow Pages refers to links sent in our response on 7/*/15 as “generic links and publications”, we see these links as substantial. One of the publications is written by an employee who has been with the [redacted] for 9 years and holds the role of [redacted]. The other link has been published by an Attorney General, an official of the state and public advocate. Both of these publications and a number of complaints filed on the Revdex.com website tell of similar experiences to those that we at [redacted] have experienced with the General Yellow Pages. Below, is the Revdex.com link associated with the General Yellow Pages where those stories can be found:http://www.Revdex.com.org/new-york-city/business-reviews/advertising-direc...⇄ thank the Revdex.com for their mediation in this matter and seek to terminate our relationship with this company. We do not feel that we be held responsible for paying the remaining balance of 1,249.35 based on the fact that we have attempted to terminate this service multiple times in the past. According to the Terms of Use provided above, verbal request to discontinue service is sufficient and there is not mention of the need to fill out a Request to Discontinue form.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Review: I unknowingly paid a bill that was sent to my business, that resulted in a contract for advertising services that I did not really want. When I paid the first invoice by check, in April of 2010 I also sent a letter that asked then to stop the service, which they did not. They continued the service despite my repeated letters to them stating that I would not pay for a service that I asked to be stopped, and told them to have no further contact with me. They have continued the service and are no harassing me for payment in the amount of $1,614.82 for the services, plus late fee's. I have sent letters to them numerous times telling them that I would not pay for something that I asked to be stopped in 2010.

They continue to send memo's/faxes to my office to try and collect. No matter how many times I ask them not to contact me, my letters are ignored. I just want them to leave me alone and stop this fraudulent behavior.Desired Settlement: I want them to close my account, stop the service I asked to be stopped 5 years ago. and to stop contacting me.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: We received collection notice from NCSPlus Incorporated, [redacted] ph [redacted] stating we owe GeneralYellowPages.com $2,878.02. It the account had been assigned to NCSPLUS INC for collection. They urged us to make payment arrangements directly to GENERALYELLOWPAGES.COM, [redacted] PHONE [redacted].

We have dealt with General Yellow Pages before and ask for the debt to be validated as we never agreed to advertise with them. After receiving this collection notice from NCSPlus Incorporated we are mailing a letter for them to validate this debt within 30 days.

We have no knowledge of authorizing any advertising with General Yellow Pages.Desired Settlement: We wish no further contact with General Yellow Pages or any of their affiliates or collection agencies. We want our business removed from their files and place on DO NOT CONTACT LIST.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: Misrepresentation in the yellow pages under lock smith. They have another lock smith not my business at my address and phone number listed.Desired Settlement: I would like them to get A and G to turn off their phone as they are no longer locks smiths. Yellow pages has not done anything to resolve this issues and for a whole year they are reporting the wrong information and I'm losing businesses because of this.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,

Review: I was told that they will advertise and send me monthly bill which I can cancel anytime. The website was not clickable or not good to search. Called the business multiple times and I was told that never to call. I told them I would like to cancel the service right now and send me updated invoice for the services I have used. The business would not listen would offer me to send forms to cancel the services which will be after 1 year of payment up front with 24% interest charges.

The business recorded my phone conversation as the affective term and me calling them multiple times to cancel the service would not be sufficient to as affective cancellation term. I offered him to take care of the invoice from April-*-2014 to May-*-2015. This is when I got the first invoice and I made phone call to resolve this issue.

Also. same person picks up the phone who threatened me that he has agreement and he will send this to collection agency and sue me for not paying the interest charges and invoices for the services I have never used.Desired Settlement: I would not pay for the invoice and services that I have not used and interest charges of 24% annually. Which I never signed up for. I would want the business to never contact me and fax me threatening responses.

Business

Response:

The premise of a contract results from [redacted]’s explicit authorization, as General Manager of Sleep Inn & Suites - [redacted] to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 4/*/2015:- To ensure that [redacted] was authorized: - Our agent asked at 5:48.0 “So as the general manager, you are authorized to make decisions about company business listings and/or make purchases. Correct?”[redacted] assured “Yes” at 05:55.4. - Our agent and [redacted] discussed our condition; how to cancel the service during the trial. - Our agent explained at 05:56.0 “We will email you the links to view your listing as it appears on [redacted], and then call at least once during the trial because our business office wants you to be reminded to cancel if you don’t want to keep the service. That’s fair enough?”[redacted] agreed at 06:21.4 “Yes” to the obligation to cancel during the trial and asked “how much is it?”- Our agent stayed on topic at 06:23.5 answering “I’m coming to that” and continued on to explain to [redacted] how to cancel at 06:53.8 “the email also has a… link to cancel during the trial: I can tell you right now. You would go on the generalyellowpages.com, click on the “Login” button, and click on “Cancel a trial listing”. You just put your email there, or your fax number, and click “Confirm”. Is that clear?”[redacted] indicated at 07:14.1 “Sure” understanding how to cancel during the trial and asked at 07:15.2 “And I have a one-month trial?”- Our agent and [redacted] discussed our condition; we bill for our work past the trial period: - Our agent explained at 07:17.5 “today is the [redacted] of April 2015, and if you agree we did a good job promoting your business during the trial, then the service is $63.41 a month on a 12-month contract that renews every year at the same rate until you discontinue. But if you do like it and you do go past the trial, then you will have your accounting department pay for the service after the trial?” and, [redacted] agreed at 07:48.4 “Yes” to pay for the service after the trial.- To ensure that our billing convention complies with their accounting:- Our agent asked [redacted] at 07:49.9 “What we will do is we will send you the invoice for the service in the same email, but the payment will be due only after the trial ends, and the trial will end on the [redacted] of May 2015 if you don’t cancel, and that’s easy enough, right?”[redacted] agreed “Yes” at 08:07.9 to pay the invoice after the trial period.Before the trial period ended on 5/*/2015, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 4/*/2015 at 10:55 to [redacted].- The quality control recording and its transcription showing we called Sleep Inn & Suites - [redacted] on 4/**/2015 where:[redacted] confirmed at 00:39.3 “Yes, I did” receive the email with the information listed, the link to cancel and the invoice for the service.- Our agent then reminded [redacted] at 00:40.1 “in the email, there’s a link to cancel if you decide not to keep it... The trial ends May [redacted]. You can also go on the web site generalyellowpages.com, click on the “Login” button, “Cancel a trial”. Take a minute to take a look at the listing page; you can “Like” and “Share” it on Facebook: it gets better results. And so if you decide not to keep it, please cancel. Then if you decide to keep it, you don’t cancel, only then you have to pay the invoice”[redacted] confirmed at 01:11.2 “Right, I understand”[redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by sending [redacted]; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the customer’s statement of the problem“I was told that they will… send me monthly bill which I can cancel anytime”We told [redacted] at 07:17.5 and he agreed at 07:48.4:“…the service is $63.41 a month on a 12-month contract that renews every year at the same rate until you discontinue. But if you do like it and you do go past the trial, then you will have your accounting department pay for the service after the trial?”“I called the business multiple times and I was told that never to [have] call”[redacted] offered to pay a prorate of the yearly contract, our agent explained that he had agreed to a 1-year contract and then he changed his representation that he had attempted to cancel before the trial ended. We then sent [redacted] a transcript and the audio recording of the conversation when he first called after receiving the invoice where he stated:07 : 38.1 [redacted]: And I didn’t cancel: I continued it. Because I forgot to cancel; I was going to cancel it. And now I got a bill for $624: I thought that…The Business Office.

Review: This is a scammed company, they sent me an invoice and they are trying to charge me for the service that I did not even got. I tried to call them and they never answer, and when they did answer the guy who was contacting me was very rude and he does not want me to speak or say anything and trying to let me know that I have to pay the whole amount for a service for a whole year. Please stop that, I did not pay them anything because when I did my research I found that they are just a fake company. But other people might get into a payments.Desired Settlement: All we need is to cancel the payment invoice that they keep sending us. and we do not need their service.

Review: Early 2012 we started to receive invoices (via fax) from Electronic Media Marketing Group (EMMGI). (There must have been a name change to General Yellow Pages sometime thereafter.) We did not authorize the listing/charges and have contacted General Yellow Pages (via phone, email and mail) numerous times regarding this. They have not responded to any emails or mail. We have spoken on the phone a couple of times and each time we are told that the charges will be voided. The invoices will subside for a month or two and then start again.Desired Settlement: We request to have the invoice(s) voided and want proof from General Yellow Pages that this has been carried out.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: General Yellow Pages is sending us a fax statement of billing and interest charges addressed to someone who has not handled our advertising in the past 3 years. I took over advertising and know this is one company we did not advertise with in the past three years, but to make sure there was disagreement about a old bill and possible collection issues..I paid a bill at the end of 2012 to assure there were no left over charges. WE HAVE NOT advertised with them in 2013 nor do we wish to in 2014. I made that very clear last time I spoke with them, but yet here we go again. I feel that their billing practices are underhanded and confusing , so businesses will pay for something they did not request. PLEASE remove us from your contact information. I will not pay for a service we did not use, we are a non for profit and this is not right. Amounts on bill don't add up and write offs appear for no reason, but interest charges are added on to amount .Desired Settlement: I want this bill to taken care of and zero balance. No advertisement with authorized , as I am the only contact for this and they list another person who is no longer authorized to agree.. and has not been able to for the past three years. I will not pay for something we did not authorize.

Consumer

Response:

At this time, I have not been contacted by GeneralYellowPages.com regarding complaint ID [redacted]. I have recieved yet another faxed statement of money owed, which I will state again we did not accept, and the person listed as contact is no longer working in that department and has been out of that department for 3 years. There is no way they spoke with her.

Sincerely,

Review: General Yellow Pages sold us a product on 4/**/2014 and we were told our name would show up first or second when towing would be googled in our area. We found out that they placed us on the thirteenth page or beyond. We called the complain and cancel the service but they told us we could not. We needed to pay the $599.95 plus interest that made the total $636.67. We paid the amount and wrote a letter saying we were cancelling the service. They have contacted us again 6/**/15 to let is know we owe them again and if we do not pay they will send us to the collection agency. We told them we cancelled their service and they say they have the letter we sent them but they are unable to cancel the service because we did not use the correct procedure to cancel. We believe they are a scam.Desired Settlement: We do not want to be charged for this service and we do not want this against our credit.

Business

Response:

Good Morning and Thank You in advance for re-opening the subject case/complaint on behalf of [redacted] vs. generalyellowpages.com. In response to "generalyellowpages.com" forced continue subscription for services not authorized. [redacted] notified in writing "generalyellowpages.com" of their ([redacted]) notification of discontinuation for services provided in written format accompanied with the June 2014 invoice acknowledged being received by "generalyellowpages.com" on July **, 2014. "Generalyellowpages.com" alleges forwarding a Request to Discontinue (RTD) via electronic mail on July **, 2014. [redacted] had not received the (RTD) as alleged by "generalyellowpages.com". Please note: The notification for cancellation was documented, signed and dated on "generalyellowpages.com" payment authorization form (received by "generalyellowpages.com") dated July **, 2014. In addition, as per internal procedure, [redacted] attempted, on numerous occasions, to contact "generalyellowpages.com" account receivable(s) representative(s) to verify/acknowledge Notice of Cancellation had been received. No effort(s) performed/acknowledgements received from "generalyellowpages.com" pertaining to [redacted] request. Please note in efforts to resolve this dispute between [redacted] vs. Generalyellowpages.com, I have, on numerous occasions attempted to contact "generalyellowpages.com" representatives Richard G[redacted] and David (last name not forwarded) to discontinue services. After repeated voice mail messages, neither representatives returned my telephone call(s)/request(s). In closing, as a [redacted] representative, I am declining/refusing any additional services to be performed by "generalyellowpages.com". This notification was forwarded to "generalyellowpages.com" in writing included in the June 2014 statement and acknowledged being received by "generalyellowpages.com" on July **,2014. Thank You for your anticipated cooperation with this matter. Respectfully, Michael A. R[redacted] Fixed Operations Manager JL Maintenance and Repair [redacted] phone: [redacted] fax[redacted]

Review: This company has been harrassing our organization for years trying to collect for advertising that was supposedly authorized. The advertising was not authorized and they continue to harass the finance department.Desired Settlement: That they do not contact our organization any longer.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] at [redacted] agreed to a 90-Day trial listing promotional offer, and to our terms; - No charges or obligations during the trial period. - Accounts that are canceled during the trial period are not invoiced. - Past the trial period; A 12-month listing cycle from June [redacted] 2011 of one year, that is billed in June [redacted] 2012 of the next; We include the quality control recording to show Ms. Holiday accepted those terms: - To ensure that [redacted] was authorized: - Our agent asked at 01:11.6 “So you are authorized, then, to make the decision to list the business and to make purchases, correct?” [redacted] assured at 01:19.4 “Yes” - Our agent and [redacted] discussed payment of the balance outstanding: - Our agent then asked at 01:20.0 “the current invoice outstanding is for the service rendered from July 2011 to June 2012; that’s in the amount of $599.95. And are you the person that will pay the invoice when you receive it, [redacted]?” [redacted] assured “Correct” at 01:34.0. - To ensure that our billing convention is compliant, our agent asked: - Our agent asked at 01:34.7 “And do you want to use a purchase order number or do I just send the invoice to your attention as an authorized purchaser?” [redacted] instructed at 01:41.5 “Yeah: you just send it to my attention” The publication Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page. About the complainant’s statement of the problem “…company… trying to collect for advertising…” “,,,advertising was not authorized…” Evidence is provided in this response that [redacted] entered a service agreement and explicitly authorized payment. The Business Office.

Review: This company stated that it would call me back at 30 days to provide the ability to cancel my "subscription". They did call - but 3 days after the first initial phone call to verify that my ad that they were to run was correct. They DID NOT call me to provide me with the opportunity to cancel my subscription before it was to be billed. They then billed me on the [redacted] of the following month. AN OUTRAGEOUS amount and then placed fee upon fee to follow.Desired Settlement: I do not wish to pay such an outrageous fee from a slippery company..... This sort of business is created a bad rap for telemarketing.

Business

Response:

Sir/Madam,

With regards to the complaint on hand, [redacted] says she expected “…call… back… to provide the ability to cancel…” and only having been called “…3 days after… initial… call to verify my ad…”; we present our findings subsequent to our review of the account:

At the time [redacted] accepted the 30-Day trial advertising, we implemented a change in the process and documentation validating the program, such that [redacted] did receive the opportunity to cancel on the certificate she confirmed receiving “…3 days after…initial phone call…” which she could have signed and returned at any time during the trial period, but just the same the agent she spoke with told her she would receive a reminder call. Subsequently, we hereby free [redacted] of any responsibility to perform on the resulting debt.

[redacted] went on to write content that is derisory and without justification, to which we will take exception.

Our viewership accesses the General Yellow Pages to decide who to buy from, and not whether to buy; in fact over 80% of those who view a listing end up making a purchase, resulting in high quality leads.

We appreciate [redacted] for participating in the trial advertising program and wish her bests in her professional endeavors.

Public Relations Director

Review: Got caught in phone sale with tricked wording and said yes and started getting billed. Called and complained to stop that I didn't want or need it and said that I agreed to contract verbally. I said I'm not the president of the company, only he signs ANY contract. They said they would take me off of their billing but every two months I get a fax of a increasing bill which I will never pay.Desired Settlement: I want them to stop sending me overdue invoices or any invoice and go away FOREVER!

Review: As stated by other complaints, this company continues harass us with false collection calls. They have a recording of my voice stating that I am the that approves advertising expenses. It conveniently leaves out that it had nothing to do with their bill or not. I have continued to communicate to them that the bill will not be paid and they are free to pursue legal actions if they feel necessary.Desired Settlement: I do not want any other contact from this company, phone or fax.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,

Review: We keep getting bills from this agency. We have not selected to do business with them, but keep getting a billing.Desired Settlement: We do not have an outstanding billing with this company and desire no further billing from them.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: In June 2011, we received a faxed invoice from [redacted] stating that we owed them $599.95. We have spent the past 3 1/2 years trying to get them to stop sending faxes. We did not authorize an initial contract with them. They have since called one of our employees and recorded her saying she would pay. I contend that since there was not an original contract, we do not owe them any money. Our balance with them now stands at $2,615.84. I have even spoken to someone by phone (a receptionist) who insists I may NOT speak to anyone in their business office. They only deal with email requests.Desired Settlement: Agree that there was never a contract and PLEASE stop sending faxes that say we owe this crazy amount of money.

Review: generalyellowpages.com has billed me for a service I did not authorize. They have faxed my a bill. Subsequently I have received a bill from a collection agency, [redacted] Incorporated. I spoke with generalyellowpages on the phone and informed them that I did not authorize this service. They played back a recording of a voice saying it was mine agreeing to this service. I told them I never agreed to this service and that I would not pay for this scam.Desired Settlement: Remove billing for service I did not authorize, and no further contact from generalyellowpages.com and [redacted].

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

The premise of a contract results from [redacted] explicit authorization, as Owner of [redacted] - [redacted] to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 3/*/2015:[redacted]

*Before the trial period ended on 4/*/2015, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 03/**/2015 at 1:29 to [redacted]- The quality control recording and its transcription showing we called [redacted] - [redacted] on 03/**/2015 where:- Our agent left a voicemail message for [redacted] stated at 00:15.7 as “we spoke with you on March [redacted], and we set up the 30-day trial listing on the generalyellowpages.com that ends on April [redacted]. Now, we wanted to know if you received the email; now, we sent the email to [redacted]...call us at ###-###-####, only if you did not receive the email. I also wanted to make sure that you understand that the invoice for the service is only due if you keep the service after the trial. There is also an easy link to cancel at generalyellowpages.com/login.php, and that link is also in the email”Evidence of [redacted] acceptance of our terms is provided; we exercised due diligence by sending [redacted] links to cancel during the trail, and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the customer’s statement of the problem“generalyellowpages.com has billed me for a service I did not authorize…”“They played back a recording of a voice saying it was mine agreeing to this service. I told them I never agreed to this service and that I would not pay for this scam”Whatever her motivations are, [redacted] suggests that the person who provided the recorded authorization was not her but did not explicitly write that.We are not the ones attempting to take advantage of [redacted] or attempting to present false information.The Business Office.

Review: In 2011 someone from this company (generalyellowpages) called our business and spoke to an employee over the phone and asked if they wanted to renew our advertising agreement. The employee thought this was the same company we have been doing business with for 19 years ( [redacted]). In doing so a payment was sent mistakenly for one year. Now this company has said we set up automatic renew when the conversation took place ,but we never received an invoice for 3years until 2014 demanding payment for previous years. They have never sent us a contract to sign. They claim that they advertised in New York for our company that does business in Louisiana.Desired Settlement: No further contact from this company and to stop harassing this company.

Consumer

Response:

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because

They have sent us a fax with the same thing, a bill for charges. The charges date back to 2012 with interest included thru 2015 for a total of $3766.92 with the interest being accrued each day. No contract has been sent and the invoices hadn't shown up to our company until 2014. A collection agency named NCSPlus Incorporated has sent notice in a attempt to collect a payment from us. I sent a letter on June ** and another on July ** disputing the claims to this collection company in New York. They have a address at [redacted].; [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been receiving faxed invoices from them stating I owe $2,775.95 for being listed on their web site. This supposedly started with 2010-2011 listing cycle. I received my first faxed invoice of $599.95 + interest charges 5/26/14. I have received several other invoices with the latest being the $2775.95 with added interest charges. My issue is that I did not make any agreement to any phone solicitation to be advertised on their web site. I have not called them due to the fact that I'm sure they will say they have a taped verbal agreement to this fact. I did not want to contact them and say the wrong thing getting trapped in their game. I did return 1 of their invoices in October of 2014 with this statement: "To whom it concerns. This is a fraudulent invoice. I never entered any contract service with this company. 1) [redacted] must remove my name and contact info from its web site immediately. 2) [redacted] must tame me off its collection list immediately. 3) [redacted] must take me off all telemarketing lists immediately. I do not wish to be contacted by this company again. RECAP: I nave never spoken with anyone from this company and will NOT be making any fraudulent payment!" At that time the invoice was for the amount of $1,438.92 with interest charges. I have viewed their web site to see if my listing was there. It is, but the name is not totally correct... they have Werling Residential Design.....not Werling Residential Designs, Inc. They also have the address as [redacted]....not [redacted]. FYI... I do have this business address in operation, but actually since June of 2011, I have not physically worked out of this address location. I work from home and do not regularly visit this location. There is no one there to answer the phone on my behalf. All calls go to voicemail.Desired Settlement: My desired outcome is for them to delete my account, remove any and all invoicing, remove any and all listing, and remove any and all contact information they have of my business. I desire 1 more invoice with a $0 dollar amount owed and a statement that my account has been terminated.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: Several years ago General Yellow Pages sent Solid Finish an invoice through fax saying we owed them. I called General Yellow pages saying I did not owe them but I went ahead and paid the bill and canceled with General Yellow Pages. The following year General Yellow Pages sent another fax saying I owed them again. I again called and this time told them I would not pay because I had cancelled the previous year. They proceeded to tell me that yes I did cancel but I still owed for the year. I asked them to let me hear the recording of me cancelling because I know they not once said anything about still owing after I cancelled. They will not let me listen to the recording but have sent Solid Finish to a collection agency for a bill I refuse to pay.Desired Settlement: Solid Finish Construction, Inc is asking that General Yellow Pages quit contacting through fax and that we be removed from their directory.

Consumer

Response:

At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Review: They are trying to charge us 2,512.91. We cancelled this service awhile back and they said they do not have the cancellation.Desired Settlement: I just want them to stop contacting our company and asking for payment