Gentle Breeze Online

0pt;">Compliant from *** ***
***
Customer got the loan on Dec 23rd,
and had been extending a loanWe spoke to customer on 3/11/
explaining about the loan again and recommend him if he can arrange pay off or
pay downCustomer just hung up and we close the account 6/20/
Later we received email from
customer claiming he is retired military person
At this time customer’s account
is already closed as requested and we recommend refund of $to settle the
complaint

This one of the worst business I have ever encounteredI hesitate to even call it a businessI was in dire need of a short term loan, and had such a horrific time getting dealing with these so called people while trying to obtain a small loanWhat a bunch of crooks, and incompetantsAfter the loan was paid off, after paying some interest, I called them to see if they would issue a receipt, via email, and Chemeka(sp) instucted me that they do not do that, and that the it is up to the customer to know they paid off their loan, and the customers responsibility, etcI offered that with any business a receipt is customary, for transacting paid amounts, etcChemeka said she could put an email together, even though at first, she said they were not set up to do thatI cannot believe I went with these jerksWhat ***What a waste of my time, To get this loan was like dealing with crooks that make you want to do headstands, and for only $Never again !!! Sylvia over at their Supervisor office was less than professional, and no more helpful eitherTotal ***, totally incompetantI must had at least 3-ay conversations with my bank and them to get this stupid loan, and I could tell my bank, who was very versed in professional financial ways, was trying to hold back their tongues after dealing on the phone with these is

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Gentle Breeze is the WORST place everI got a loan through them and they failed to inform me that every two week only interest will be taken from my account and not the principle at allI was unable to contact the for several days to advise that I need to settleSo I sent a email and was advise that I didn't by representative *** (***) when I asked to speak to a supervisor.....not one was available nor was there contact information she could provideSo I called back hoping to get another rep, guess who answered the call...*** (***)So I asked if she was the only one working and she rudely advised that she was taking all calls on hold My $loan has now become an $800+ loan DO NOT EVER GET A LOAN FROM GENTLE BREEZE!!!

Customer took $installment loan 4/29/made payments and 3rd payment returnedAccount was closed out

Mr*** we advise you to file an identity theft report and ask that you please send us a copywe will also close account and remove from collections

we have sent e mail to client and let her know account has been considered payed and closed just waiting on customer response

Mr*** ***our records show that you have had different loans with us first loan $2/3/- loan made all payments 2nd loan $5/9/- loan made payments (considered closed as of today) 3rd loan $6/2/- loan did rollovers (considered closed
as of today) customer had multiple loans with .unfortunately We can not refund but we can close the account as of Today and consider account closed thank you

The customer service is terrible, I was on hold forever and then no one wanted to answer my questions...I spoke to three people and then the last time I called I said my name and was immediately transferred to voicemail.
... what is the purpose of the loan number, if they can't look me up that way?

Bridget McKinzie

sorry for the delay in response I have not yet  received a letter reguardig this matter but we will be taking care of this as soon as possible Re; [redacted]  ID#[redacted]

Have never had such an issue getting ahold of anyone. I'm trying to pay off my loan. This is the worst customer service I have ever experienced. And the payoff was not explained to me at all till after I got the loan.

Customers first  $100 loan funded 10/21/15 paid off 12/18/15) then customer took new loan for $100 funded 12/16/15  Made some payments. we closed account and considered paid off

Ms. [redacted]  paid off her $150 loan on 9/29/2017 and requested another loan. our files show she was approved for $200 loan and got funded. Loan amount is determined by customer’s financial status at the time and loan history with us. Unfortunately we could only increase the loan amount to...

$200 at the time. If there was any misunderstanding, we would like to make sure that that does not happen again and you may now be  eligible for higher loan amount in the future based on your loan record and financial status. it  may not be a significant larger amount but you may qualify for an increase in loan amount  thank you

$100 loan funded 12/3/15 ,paid off 1/15/16 and account was closed out

Ms. [redacted] here is some information on your loan with us we show you took a loan with us in 2012 for $400 dollars we could not collect any payments because account was closed .attached is a copy of the loan agreement

Compliant from [redacted]
[redacted]
 
Customer got the loan on Dec 23rd,
2015 and had been...

extending a loan. We spoke to customer on 3/11/2016
explaining about the loan again and recommend him if he can arrange pay off or
pay down. Customer just hung up and we close the account 6/20/2016.
Later we received email from
customer claiming he is retired military person.
 
At this time customer’s account
is already closed as requested and we recommend refund of $500 to settle the
complaint.

Ms. [redacted] we recommend that you file an identity theft report as your information could have also been used with other companies. we would be more than happy to help you if you should need our help.we request that you  please sen us a copy of report for out flies. we will also...

contact our collections agency and ask that this is removed.

Customer took a $300 loan 8/24/15 and paid off 11/10/15, then took second loan for $300 loan for 2/5/16 customer made a stop Payment 3/21/16, we then closed account and considered it paid off.

$300 loan funded 10/30 loan was paid off 1/4/16 and account was closed

Yeah, stay away. If you need short-term cash, work with a reputable business like ACE Cash Express or something like that. These guys are a bunch of jackals that screw you over. They won't tell you that your loan automatically renews each PAY PERIOD. Not each month, but each pay period. So you have to manually call them and settle up. Otherwise you'll end up paying back your loan a dozen times over in fees alone. It's pretty bad.
They're nice people (once you get them on the phone) but their business is a total scam. I should have known better, but I went ahead and did it anyway. Regretful.