George Brazil Air Conditioning & Heating

Great service from Vinnie.

The employee was prompt,efficient and courteous on installation of new unit at our home.

Michelle J. is professional, friendly and a good communicator.

Received service, Duct Cleaning, from David R. and Calvin W. this afternoon. These persons were very professional in their offering of the service. I am not used to be referred to as "sir" as I was today. Their demeanor was professional, and they went to their assignment in a professional and competent manner.

Gerri Brazil should be proud to employ these persons.

On the sales side they were fantastic on price and did just what they said they were going to do. Never once was I pressured or up sold, which I really appreciate.

The Service Pro's Jorge V and Angel were fast, knowledgeable, and efficient in there work. They were done in about 7 hours for a complete install of a new, AC, furnace & air handler. Lastly they offered me the best service plan of all the quotes I got, so I know this equipment will be taken care of!

Ferris and Rudy arrived at the condo on time. They took time to explain the entire process from removal of the old system to the new full system installation. After the conclusion of the installation Ferris took time to go over all of the warranty and explain in detail what is covered and how to proceed with making a claim, he went over the maintenance policy, explained hoe George Brazil was a certified York dealer and rebated within the product, and provided and explained to me the Certificate of Product Rating. During the process I even interrupted the tech several times with questions that popped up in my mind and he was always willing to stop what he was doing to provide me with accurate and truthful answers. I highly recommend George Brazil and the team to do any other future work at the condo. That you.

The entire George Brazil staff was courteuous and professional. The installation team show up on time and worked un-obtrusively to replace our AC unit. Installation was top notch and they cleaned up after themselves before leaving. I couldn't be happier with the service I received.

Review: I purchased an ac system from George Brazil with a one year labor and ten year parts warranty. The labor warranty expired in 2012. I have been trying purchase a labor warranty for the system to preclude any future costs. Since August 2013, I have contacted several persons at George Brazil and have gotten everything expect a labor contract. I finally contacted a Sr. Mngr., [redacted] He told me there is an official/unofficial type of program, and how they worked with wiggle room in contracts. I again explained to him the purpose of my call. I also told him at the time I filed a complaint with Revdex.com. His reply - I answer all the complaints, go ahead. I asked if there were someone else higher within the company I could speak to. He told me it would do no good. After the run around I have gotten while trying to get this unit locked in with a labor contract, for a system they sold me, I will not recommend the use or purchase of George Brazil services in the future. I am a vet - 180% Disability rating. I will let the other vets know to steer clear.Desired Settlement: I want to purchase a labor contract for the unit George Brazil sold me. I don't want a contract for the remaining years of the parts warranty. I do not want to contact the company for service and get the additional labor charges.

Business

Response:

In the last month, Mr. H[redacted] has spoke to [redacted] and I regarding an extended labor warranty on the unit he purchased thru George Brazil on 5/27/2011. At the time of sale, Mr. H[redacted] was given options that come with each unit. The unit he choose was the 13 seer split system that comes with a 5 year compressor, 1 year parts and 1 year labor. George Brazil upgraded the warranty on compressor and parts for 10 years at no additional cost but the labor would end on 5/27/12. I explained to Mr. H[redacted] that George Brazil is working on an Extended Warranty Program and I did not have all the logistics needed to answer his questions. Mr. H[redacted] is asking for a 2 year labor warranty which we do not offer and never have plus this is not available through any of the manufactures programs. On 9/16/13, The Consumer Protection Plan Proposals and SOP were released. (see attached file for revision date). We will begin training our Technicians on 9/20/13 on how to properly fill out the paperwork. (training should take a week or so). I apologize for the delay in my response as I was waiting patiently for our new product to arrive. We are now offering 2 options: First plan is 10 year parts and labor extended warranty (1679.00 plus tax). Second plan is an extended labor warranty only (1249.00 plus tax). Please review and consider my rebuttal for this complaint to not count against George Brazil because we can’t sell a service to a customer if we don’t offer it. Thank you for your time and patience.

Warm Regards,

Quality Home Maintenance

DBA George Brazil Services

Service Manager

Cell Phone # ###-###-####

###-###-#### EXT 4318

Fax # ###-###-####

Review: on May 13, 2015 I was scheduled for a service of my 2 a/c units. The tech came at the end of the scheduled service time. In the begining the service tech was very professional, he used shoe covers and came into the house, I showed hi the a/c unit and he immediatly started discussing me purchasing a new unit and that they could run anywhere from $9000 to 16,000. After informing me that I would need a new a/c unit(remember that he hasn't even looked at them) he looked at the second unit and said that he could not remove the panel because of the position of the electrical box so if I wanted to pay $293 he would move it and then service it. he then looked at my older unit and said it did not have any frion so he would sell me a new unit for around 8700, He then charged me for both services even though he hasn't done anything and asked when I wanted to install the new unit.I told him I would think about it and then let him know on Saturday. Ten minutes after he left I get a call from dispatch wanting to schedule my appointment for Saturday, which really upset me.Desired Settlement: open

Business

Response:

Good Afternoon, My name is [redacted] and I’m the Service Manager for George Brazil Air Conditioning & Heating. Please except our apologies for the unprofessional service you received from one of our technicians. I’ve attached a copy of the refund we issued for $39.10 that was credited back to your credit card on 5/22/2015. Please let me know if I can further assist you, thank you. Kind Regards, [redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted] Office[redacted] Cell[redacted] Fax

George Brazil was quick to respond to my emergency need and helped me avoid futher damages to my home.

From the initial call for service to the comfort tech [redacted] to the install technicians the result was comfort and pleasure. A little slow on getting the rebate forms for APS back to file, but none the less an overall great experience.

Fast, efficient, and clean.

Excellent professionals. Both the technicians were very courteous and were very considerate. They were bang on time and were effective in communication. They explained the issue, what they were going to do to fix it. We were very pleased to see that they carried a door mat and shoe covers with them. They put on the shoe covers before entering the house. They cleaned the floor after completing their job. Very pleased with the company and their technicians.

[redacted]. was very gracious and did his job quickly and professionally! Another reason I prefer George Brazil Services, top-notch!

Easily the best. [redacted] was awesome!

I had a new HVAC system installed in my home. Every aspect was handled in a very professional and friendly manner. [redacted]., [redacted]. and [redacted]. were the installers at my home. I can't say enough positive things about them all. I would definitely use this company again and recommend them to all my friends and family.

I wish to Thank George Brazil Air Conditioning & Heating, For the very-Best-Install-Service on my New Train Ac & heating.

My Special Complements: [redacted], [redacted] did every thing he said he will do & returned all-my calls just as he said he will do, mostly with in the hour.

[redacted] You Made This all go so very-Well,

Special-Thanks to [redacted].

Installer: [redacted],

Good job,

What I liked the best is that I could talk

with hem, ask questions ! receive correct feed-back-info. Thanks [redacted].

Installer: [redacted],

Very good worker, easy & Comfortable man to work with.

Thank you, [redacted].

Special Thanks to George Brazil Teem on my home-AC install. [redacted]

Prompt Service and Repairs completed with no issues. [redacted] ensured that I was kept up to date on the areas he was working on.
[redacted] was courteous and friendly.

Jesus was AWESOME! We had a new AC unit installed and he was very professional. On time, made sure that everything was working properly before leaving and answered all our questions!! Can't say enough about him and his team!! Highly recommend them.

I selected George Brazil when my A/C quit working because my in-laws have had good experiences with them in the past. Overall, I was satisfied with the quick and painless procedure. I made an appointment online and then I received a phone call to confirm and then [redacted]. was out within an hour. He was professional, respectful, and kind. I often get nervous about having repair men that I do not personally know come to my house because it is usually hard to tell what is being sold to you and what you actually need. He provided helpful information and did not feel like a used car salesman. I'll continue to do business with George Brazil as long as they send out Service Pros like [redacted].