George Brazil Air Conditioning & Heating

Mike B was truly a service pro, he conducted himself in a totally professional manner. Mike answered all of our questions and provided us thorough explanations to address our concerns. When Mike was finished with his service, we were completely confident the job was done properly. It has been a few weeks since Mike's visit, and we have had no problems. Thank you Mike B!

We contacted George Brazil for an estimate for a heating and air a/c unit. A time was scheduled for the estimate and there man was there on time. He explained what was needed and would e-mail us an estimate that night. We received his e-mail as said and called the next morning to agree on the estimate . This was Friday morning, the next day, Sat. two techs were at the house at 8:30 am, by 2:00 pm they were done..Amelio H and Roberto Q. were great, very happy with the work they preformed.. They took the time to show us how to run the thermostat and change out air filters. When they were done it was like they where never here We would highly recommend George Brazil.

Michael A. most courteous from George Brazil Heating.......arrived promptly and quickly evaluated the problem with old thermostat. Installed a new one and quickly explained how to work the new one.

We always have great service with Michelle J. And when we call for our check ups they are all very nice

Jorge V and Sherwin installed a new HVAC in my home today and I could not be more pleased with their service. They were polite, helpful, efficient, and tidy. It was the perfect experience!

Experience with Brandon W[redacted] has been a great one. Very efficient and very informative. Explained exactly what he was doing. I highly recommend his service to anyone. Will be staying with George Brazil for our servicing needs even after we move from this area.

Roy was very courteous and professional and explained in details the potential problem we could encounter in the future. He performed the necessary repair and showed us before and after pictures

Prompt and very professional

We had been long-time Parker & Sons customers until we needed a complete replacement of our HVAC system. George Brazil provided the lowest price and best value by far. Advisor Daniel Howell and the installation team of Camilo A, Ryan P, and Sherwin H could not have been more professional throughout the process, all work was completed on time and as promised. We look forward to working with George Brazil in the years to come.

Excellent and on time

Timely-Professional-Customer focused communication-Clean-and neat work with good cleanup.

Beau D[redacted] is friendly and knowledgeable. He is a definite asset for George Brazil. i

Our air conditioning started blowing warm air when it was 115 out. I called George Brazil because they were advertising a free service call & I figured I could find out what the problem was then call around for competitive prices without having to pay multiple callout fees. The "tech" Nate S[redacted] who came out told my wife "you have big problems" and said "... didn't you hear the bang when it blew out?" He said the compressor had blown up and even put that in writing. He said we needed a whole new unit because our old one was 27 years old and needed to be replaced. He said it had blown up but did not tell us he had pulled out the fuse and turned off the breaker to the unit. He quoted us between $9,000 and $14,000. What a big range. Maybe I should make them out a check for that amount, between $9,000 & $14,000, see what the bank pays them. I called out a small guy from [redacted] who showed up on time and tested the unit. He replaced the fuse, which was just lying where Nate had left it, fixed the breaker and turned on the unit. He tested it with his gauges and meters and determined that the problem was a capacitor. He installed a new capacitor and did some other work and charged me $300. It took him about 40 minutes. I think he probably overcharged me too but I was so pleased to not be needing a new unit for at least several thousand dollars that I happily paid it. I live in an expensive area in a gated community and I think all Nate S[redacted] saw was dollar signs when he came here. I am betting he gets a fat commission and probably is only a sales person and not a real tech. I would never EVER go near George Brazil again, not even for free, and recommend that they get banned from doing business for attempted THEFT, which is what I feel they were at with me. It just proves there really are no free lunches, and a free service call can be a lot more expensive than a low cost one.

Called George Brazil to get an existing garbage disposal removed and have a new disposal installed in my home. I purchased my own disposal for them to replace. The technician said the cost to replace the existing unit with the new one I purchased would be $390. I refused his service and contacted another plumber who did the same work requested for $135. I am writing this review to warn others to check George Brazil's pricing.

Review: I contacted George Brazile about a year ago to get a quote of replacing my air conditioner (one of two, with one being done that year and one planned to be done this year). At the time the person came out to give me a quote, I was VERY clear that I had a white dust problem of unknown origin that I needed help with diagnosing and eliminating. The salesman told me the new air conditioner would clean and filter the air better, but that if after the summer the problem still persisted, George Brazile would continue to help me find the source of the problem and, if necessary, refer me to a company that could help with the problem if they couldn't. It turned out the was just a con job to get my to buy their products. They also sold me on getting my ducts cleaning, telling me they believed the white dust matched what they saw in my ducts. So for another $400+ on top of the $5,000 for the new air conditioner, I expected results. They installed and I paid for the new air conditioner. Included in the sale as part of the contract was an agreement for 2 free checkups for the new system. They have done none. They also cleaned out the ducts and there was NO improvement in the white dust. In fact, there is still areas around the sides of my ducts that were not properly cleaned out the first time and they've also done nothing to fix this problem either. When they came out to clean the ducts they took before and after photographs. They told me they would keep this in my records so that I could get copies if I needed them later to help any other company see what it looked like before they cleaned it AND because, they claimed, it gave them protection to show that they actually did the job they promised to do. I have asked for these photos and I'm told that they "lost them." Convenient for them. I wrote the company a very detailed complaint asking to speak with the owner of the company but the owner or owners refused to contact me. I received a call from one of their many managers who left me message complaining that my letter was too long and that they wanted to refund my money for the duct cleaning. I never got that refund either. I already know the people at this company will probably attack me personally, but they also installed several defective thermostats and needed to come out here several times because they couldn't even handle that properly. For over $5000 spent, there should be a reasonable belief that a company will get things right and not blame the customer for expecting and they blamed me several times for taking up their time. Yet their owner didn't have the time to make a phone call. So, to summarize, George Brazile took my money, didn't honor the contract to service the unit, didn't follow through helping me with the dust problem (at the end they wouldn't even recommend me to a company that might be better suited to do what the promised to help me with but couldn't do), they did a mediocre job of cleaning my ducts, took photos of the job that they claim are now lost, they offered a refund that they never gave me and after composing a letter to the owners to try and settle this reasonably, they chose not to make that effort as well. Any documents the Revdex.com needs to support these claims can be provided.Desired Settlement: George Brazile needs to either honor the contract which includes two free inspections of my new a/c unit, planned to do this before the summer and before next winter or they need to pay me the cost of having another company to do the work they are refusing to do and, honestly, which I don't trust them to do properly. They should also refund the money they claimed they were going to refund, provide a written explanation of how the photos, which are important and necessary records that they are entirely responsible for just managed to up and disappear and the owner of the company should personally call me to arrange these things as soon as possible. And if the owner of this company can't be bothered to contact me, [redacted] can refund all the money I wasted by trusting George Brazile to just to the things that they said they would do and, in some cases, are contractually obligated to do.

Business

Response:

Good Morning, Placed a call to [redacted] on Tuesday 3/24/15 in effort to resolve this matter but he insisted that I only communicate via email to the Revdex.com. I’ve attached the photos that were taken prior to the Duct Cleaning and would be willing to refund [redacted] 426.42 for what he paid George Brazil to perform the Duct Cleaning. Unfortunately I do not have the pictures of when the Duct Cleaning was completed and apologize for the inconvenience this has caused. I can have the office call [redacted] to schedule a Preventative Maintenance if he feels comfortable with one of my techs on his property, or I can cancel the Maintenance Program and refund [redacted] 115.34 on top of the 426.42. Please let me know how I can further assist in resolving this matter, thanks! Vinny M[redacted] George Brazil HVAC Service Manager [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I am willing to accept most of the terms listed in the company's response. I must insist also that the pictures that I was told were lost and have been included in their response here be copied and sent by mail to me so I have the hard copies I should have gotten the first time that I asked for them. I get two inspections with my a/c purchase, the company admitted as much in their response, however, I would like to have this relationship ended after one visit to do a check-up before this summer. I see the company is offering a coupon for an inspection for $20 (anniversary special), so if they agree to inspect the new unit they put in AND inspect my second unit for the $20 and simply refund me the difference (about $30-$40) on top of the refund for the duct cleaning, I will be able to accept their offer. I would add that the company must agree to send someone who's professional to do these inspections and who will treat me with the same respect the management of George Brazil expects. If their is any sarcasm or nasty words directed at me, the person will be told to leave and George Brazil will be expected to refund all the monies for the 2 inspections that they owe me.

I will wait for the business to perform these actions and, if it does, will consider this complaint resolved.

Regards,

great

The employees of company arrived as scheduled both days and had all the right tools and equipment to do duct work inspection and subsequently do work on the entire duct system to improve efficiency and lower my Heating and Air [redacted] bill. All three men were well mannered and professional in their work at my home. They carefully explained what the process was and what the outcome would be, and tested air ducts for sealing issues before and after doing the work to verify improvement. Best possible service. They also used many drop cloths and prevented debris from work getting in carpets. Highly recommend.

[redacted] was terrific. He was very professional and answered any questions we posed. He was careful to clean up after the installation. We couldn't be more pleased.

Great Work!!

[redacted] did a great job. He was friendly, thorough and knowledgeable.