George Brazil Plumbing & Electrical

John was great. Very helpful and courteous! He explained what exactly the problem was and how to prevent it in the future. I wish all technicians were like him!

Very professional job by Bill Hart. On time and completed job quickly.

The technician, John was very knowledgeable,and professional. He was also very considerate,polite and a real gentleman. Work ethic was awesome!! He checked with me every step to make sure all was as I wanted.
Would and do,highly recommended John. You will get a professional and safe job with no worries.

Mike R.

I called George Brazil to have a water pressure valve checked. Within an hour, my service technician, also named Mike, arrived. He was courteous and very professional. I found that the pressure valve was functioning just fine, however Mike suggested that I consider what he called a snowbird valve. It allows water to the house to be shut off while allowing outside water for trees and plants to flow. It was a great idea, and while the valve with installation was not cheap, $390, Mike added a new hose bib with quick disconnect to replace my aging unit. I am very pleased with my decision, and very pleased with Mike's knowledge and service. Mike is from Iraq, has been in the US for 6 years, and just obtained his US citizenship last week. I am very proud of Mike for his personal commitment to this country and his company. Great job.

Thank you !! Mike did a spectacular job. Polite, pleasant, personable and informative. I’ve used George Brazil in the past and they continue to deliver a 5 star service. Much appreciated. Sean

Michael was professional and helpful. My one problem is the e-mail that he was to leave of a summary and estimate of reccommendations he made did not come through to mu computer.
Michael, if you get this message, would you please send me another e-mail with a summary of your visit? Thank you.

I discovered a leak with my hot water heater on a Sunday so I contacted George Brazil who answered immediately and sent Ricardo out that evening. He stabilized the leak, explained what was needed going forward, and then came out the next day to complete the work. He was extremely professional and courteous and explained in detail what he was going to do each step of the process. This is a great company that takes pride in customer service excellence. I highly recommend Ricardo and George Brazil.

I was very impressed. Christina, the dispatcher listened to my situation (possible safety) and made an effort to get an electrician to me ASAP rather than 6-8 hrs later. The electrician arrived within 45 minutes. Robert was not just prompt and polite but determined the solution and had it fixed very timely. It's an older residence so he did a quick inspection to point out some things brought to his attention while fixing my immediate issue. I was appreciative for the immediate repair and for making me aware of some issues I should have addressed. I plan on using George Brazil for future electrical work and would easily recommend them to anyone needing an electrician.

They were prompt. Did exactly what they promised! Great Service

I had what I thought was a serious water heater problem. George Brazil was very responsive and had someone out with in the hour. The tech, Fernando O, correctly diagnosis the problem which had nothing to do with my water heater but actually an A/C condensation issue. Instead of selling me a hot water heater I didn’t need or telling me that I needed to call the other division of GB...he fixed the problem and left everything neat and tidy. I would definitely recommend Fernando and George Brazil.

G.B. company called to tell they were on the way 2 minutes after speaking to their office. They sent me a picture telling me who to expect. The technician John Butwell showed up 20 minutes later. He consulted with me to determine the problem( clogged sewer pipe ) we agreed on a price and immediately fixed the sewer clog Very professional 1 HOUR after my initial call , John was driving away and my plumbing issue was over! What’s not to love? Thanks folks

They had appointments available the next day. We were notified the plumber was on his way and he was courteous and thorough. He provided a quote and did the job right then.

Very professional service. John and his colleague were polite, competent and expedient with the work they were performing.

Jesse B came to evaluate a main drain line problem and offer prices for various fixes. I had two other quotes but chose Jesse as I felt he was the most direct with me and offered a reasonably priced first try at correction. That try did work .
Bottom line is that he is a good guy and I will call for him if a need arises in the future.

Ernesto was everything you would want in a service person, kind, gregarious, hospitable (to me and my pooch). He showed up on time, put on his shoe covers (which I so appreciate) and got straight to work. Some trouble shooting was necessary. Ernesto was patient and calm while he went through several scenarios that could be the cause. All the while friendly and conversational. Needless to say, he diagnosed the problem within 10 minutes, fixed it in about 30, gave my big dog a quick head rub and was on his way. I would definitely use him again, and highly recommend him to anyone that needs a top notch plumber.

Dan was an excellent plumber, he was both courteous and professional. He clearly explained the problem with my water heater and answered all my questions without hesitation. He went the extra mile and I became a better steward of my house. He educated me about the hard water we have here in Maricopa County and what could be done to alleviate problems and/or future problems.

I might add, I have nothing but excellence from George Brazil's crew.

We have been a client of George Brazil for several years and paid for their highest membership program. As part of this service, every year we have them come out and flush out and maintain our water heater to help maximize it's lifespan. In the past, I haven't had an issue with their service (other than their outrageous price estimates for "suggested" repairs"). However, this past week we had a very frustrating experience and I 'm not sure how much faith we have in them going forward. Thursday afternoon our technician Fernando came to flush the water heater. He was punctual, polite and seemingly knowledgeable. He told me the anode rod had rusted out and should have been changed at last year's maintenance appointment (we were not told it needed to be replaced last year). So we paid over $220 to have the anode rod replaced and Fernando went on his way. Within an hour after he left, all of the water coming out of our hot water faucets started coming out brown. It was disgusting. So I called George Brazil back telling them to come check out the problem and to their credit, customer service was great and they were able to get Fernando back out on Friday late afternoon. Long story short, it was recommended we needed a new water heater although ours was only 6 years old. Thankfully our warranty was coincidentally for 6 years so we replaced the heater. I was frustrated because this is now two evenings in a row where this heater issue has disrupted our plans. Fernando was able to replace the heater very quickly and once again he was on his way. The next day I found the newly installed water heater leaking and water flowing into our garage. I was so upset to have to be dealing with this AGAIN. George Brazil was able to get their on-call tech to our house at 7:45 that evening and he discovered not one, but two leaking valves from improper installation. Our emergency tech Adam was great. He discovered all the problems and fixed everything. However, we now have a "new" water heater that contains rust from the leaking valves (we can see the rust). I am frustrated that we have a compromised "new" water heater that is out of warranty AND that I paid $650 in labor charges (on a heater under warranty!) for faulty installation that caused leaking and rusting in the new heater. I feel like we have been taken advantage of.

Since we have already paid for the annual membership, we will probably have them continue to flush out our water heater every year. However, if we ever have a plumbing emergency I don't have the confidence they will provide the best service - service all customers should expect for the price we are paying. I have lost trust in them as our preferred plumber and after this experience, could not recommend them to friends or family.... which is unfortunate for them because people are always looking for a good plumber.

The technician was polite and professional. He was very knowledgeable.

Always punctual, always courteous, always thorough, always communicative and fun to talk with!
I have had several occasion now to use their emergency service and everything is always perfect (and fairly priced)

Anees did an outstanding job explaining what the problem was and how to resolve it! He is very knowledgeable ????. Would recommend him to my friends.