Our gas bill was due today! I made the payment at 8:00am this morning and at 3:00pm they disconnected my service! My gas bill was due today! I made payment at 8:00am this morning and the company disconnected my service at 3:00pm! My payment posted to my account at 11:00am this morning! When I called to inquire about this I was told by the answering agent and the supervisor it was no fault of theirs and I would be charged a reconnection fee and I would have to wait until Tuesday (days from now) for service to be reconnected! They told me they had no way of knowing payment was made! Payment was made and posted to account and now I am going without service for almost a week with very cold weather expected!
Georgia Natural Gas cut off my gas and is charging me to reconnect after signing up for the "Autopay" program online I signed up for autopay with Georgia Natural Gas this past September (after moving into a new house) The company repdid inform me that I was responsible for paying the bill until the auto draft program begins (so, I would pay for a month or on my own before auto draft started) Having a full time job with small children, I had forgotten about having to pay the bill as normal On Nov1st (a couple of days ago) I had a tag on my door that says the gas is not cut off After receiving this notice, I payed the next day My complaint is Georgia Natural Gas is charging me the $reconnection fee and I am on months "probation" with this company - I am now signed up on a different program that what was originally intended Also, I am having to wait 4-days for someone to come out and connect the gas So, now, I have no hot water and no heat - even though I h
My service was scheduled for restoration from 8a to noonI took off from work, and called different timesNo one attempted to call the customers to let us know that their computer systems were offline and no one could come todayWe are expected to take off from work again until its convenient for them to come outI have waited patiently for days Product_Or_Service: Natural gas Order_Number: Na Account_Number: Na
On Feb 20, I paid direct from my Regions Bank a current bill of $ ref.# [redacted] and again I was paid the same amount $same day ref [redacted] , because the company failed to reflect a credit to my accountThey have now my money and requested a refund and I was told all run around citing a company policy and have to wait a month to get my refund back This is not their money and there is no company at this age in time who can hold other peoples money for over a month and also required to go through bureaucratic processesTheir customer service is is untrained and not equipped to handle any policy and procedures and confusing at times when explaining their logicThere are no companies in Georgia or any where else that can hold a money refund that is not theirs for more than a week My contention is that GNG is holding my money that doesn't belong and put me through unnecessary stress and waste of time and aggravationsI request my money be credited ASP, which
On the bill for 01/25/the rate changed from the rate that I had for the previous month I was charged $for my gas bill and the customer service department stated that they could not rerate my bill to the previous rate because I did not contact them once the previous promotional rate ended This is a deceptive business tactic to charge customers more because of a promotion that ends On 02/01/I disconnected services and was charged the same rate in February as I was charged in January even after I contacted customer serviceI also did not receive a $credit that was promised to me when I contacted customer service to inquire about this issue Product_Or_Service: Naural Gas Order_Number: n/a Account_Number: XXXXXXXXX-XXXXXXX
When I was signing the gas service contract with Georgia Natural Gas, a service of Georgia Home Solutions was combined as one of the terms and conditionsIt was not clear at all, first, what service Georgia Home Solutions provides; and secondly that service is totally optional and thirdly I was transferred outside Georgia Natural Gas in the middle of terms and condition discussion with Georgia Natural Gas when signing contract Then the monthly charge of Georgia Home Solutions showed up on my Georgia Natural Gas bill when I called Georgia Natural Gas I was told that I need to call Georgia Home Solutions because it is a totally different companyI called Georgia Home Solutions and after couple of hour long phone calls, they said that they applied credit on my account and it should be reflected on my account momentarily but it didn'tOnly now I end up no one to call because no one is taking care of this businessGeorgia Natural Gas is ironically only collecting the money for Geor
Deceptive marketing about the price plan effective date The marketing and explanation on the phone regarding the effective date of a price plan is deceptive They say a price plan goes into effect on 12/25/16, from 1.139per therm to per therm, yet the reality is that therm new rate did not go into effect until the next time they come read the meter, in my case 2/10/ If they gas provider is going to continue charging the customer at the old rate until the next meter reading, don't say it goes into effect hours later, when it really does not go into effect until the next time they decide to send a meter reader to your home There is also something seriously wrong, call it price gouging or whatever, if one minute the rate is per them and the next day they claim the price per therm will drop to The games they play with price plans are like playing the stock market, I have to pay attention every day to what rates my natural gas provider is charging to get
My house is heated by gas It has been hot summer for a few months Georgia Natural Gas is still charging me the similar amount as winter times I need an explanation Thank you! [redacted] Account_Number: [redacted]
Service was shut off 03/21/and gas meter lockedAfter contacting them about this issue on 06/07/16, I am still being billed for gas usage I have a seasonal disconnect service, using gas only in the cold seasonThen it is turned off to save energy & moneyI had this years service shut off on March The bills usually come up to two months out, but this year they just keep comingI called on June 7,at 3:40pm and talked to SheaShe got all the usage from the month of May credited back and my account brought to zero with a few dollars creditToday 06/15/I get another bill for last month of May $I need action taken to remove my account from then system as they do every year when I disconnect my gasI have to reapply for a new account every year
I over paid GA nat gas and have been waiting months to get my second part of my refund backeverytime I have called they say to wait more dayscalls and still no second refundThe first refund took months Product_Or_Service: natural gas services
We were with GNG for years in our condo and took them with us upon moving into a house months agoWe were just given our bill of $after being charged $last month and $before thatOur usage and thermostat haven't changed in that timeframeI understand that when the weather is cooler than the company has to increase their rates a little as it is more expensiveHowever, nearly doubling our bill with no limits of how much the increase in charge can be and with no notice or warning is unethical and taking advantage of its customersWe were told we couldn't change to a fixed rate even if we wanted to until mid April due to how long it takes them to process a change.We have been loyal for years and are looking to move on after this Product_Or_Service: Natural Gas
ATL Gas Light reported they went upstairs and turn on pilot and checked my unitLater I discovered cold air coming out upstairs and he never turn on 10/- Atl Gas Light tech came out to turn on gas/pilot lightsHe turned on downstairs and never went upstairsLater found out he reported to Atl Gas Light that he went upstairs and turned on pilot lightHe lied and Atl gas want come back out to light pilotI've been here for years and never lit a pilot light, don't know where it isHe reported a small gas leak in basement, who is to say I want have a leak upstairsThey are now requiring me to hire a plumber or someone else to come out and turn on the pilot light, even thought their technician lied and said he came upstairs and did itAtl Gas light want come back outI ordered service through GA Natural Gas and they have given every lame excuse they can give so Atl Gas Light want come back outWhat's the purpose of $reconnect fee if they don't connect everything
I utilized Georgia Natural Gas as my natural gas provider I had not previously used the company before now Apparently, it takes days for them to setup the account for a residence that already had gas connected I just received my first bill that started on 7/21/on 10/7/ I was surprised to find a connection charge of $when the meter was there and service was already on, the customer service rep told me that it was Atlanta Gas Light charge, and then she told me it was for Georgia Natural Gas to read the meter I'd have given her the reading over the phone for $ It sounds to me that shed doesn't know what it's for exactly I called and switched to Scana this am because of the way Georgia Natural Gas mistreats their customers The most ironic part is Scana doesn't have a connection charge from Atlanta Gas Light Therefore the representative was lying when she said it was a charge from AGL I will never recommend Georgia Natural Gas to anyone Product
was scammed into staying with GNG by being lied to and then over charged! If I could give them zero stars I would but the yelp would not log it! Let me tell you their latest SCAM!!!!! The SCAMMERS of Georgia Natural Gas are using a new technique to scam customersMy contract was up so I called their competitor SCANA and was told the price per therm was cents per thermSo I called Georgia Natural Gas and told them if they priced matched I would stay with them since I have used them for years in my home and business Well let me tell you the bill came and it was double the price per therm to be exactWhen I called they said it could take months for the adjusted priceI told [redacted] the poor excuse of a manager and their Scam specialist that was not what [redacted] their prior scammer and said to me [redacted] the original scammer told me it would be adjusted in my bill; it would reflect the higher price until the computer adjusted the therm price but it would show the credit on t
Gas service was turned off after hours, after 5pmService was turned off even after payment had been made 24hrs previously While payment was made in full, service was still turned off "after hours"After contacting the company they had no way to turn service back onIn fact GNG insists that we wait days to have service correctedAt this time there are children and a senior (over 65) in the homeAll water, cooking, and clothes are prepared via gasThis was completely unacceptable and should not have occurredThe company is no causing me great expense to have the family housed in another location because with lack of gas the home is not safeCustomer service has been terrible during the entire situation
After moving, I received bills from Georgia Natural GasOne bill was dtd 7/2/and contained a base Charge of and GNC customer charge of these charges were for day of service with a note that AGLC had not read the meter On 7/3/i was billed again for the exact same services and charges I am not responsible for meter reading chargesI should only be responsible for natural gas usageThe responsibilities of multiple provides or how they divide their services should not affect my personal financial obligationThis is an absurd methodology for doing businessCustomers should not be burdened or stressed by these unsupportable fees Account_Number: [redacted]
On 2/6/at 11:am I called Georgia Natural Gas to inquire about my current balance and to find out how many months I had remaining before I could be removed from the monthly pre-pay plan I was told that I had to wait another months before I could be placed on a regular price planAs of January 29th my services were transferred to another locationWhen I scheduled the transfer due to me moving the customer service rep did not mention that my month pre pay plan would start back overI believe I only had another month left before coming off of that plan I feel personally that this was a means of deceptionAt that time the rep should have made clear that my plan would start back overThis is bad business and not fair to any consumerI work for Atlanta Gas Light so I take this very personalA consumer should not be forced to stay in a plan because he or she moves [redacted] Product_Or_Service: Natural Gas marketer Account_Number: [redacted]
Georgia Natural Gas took me of an introductory rate early without notification They claimed it was the result of a "late payment" and did not tell me that a late payment would result in my rates being reset to a market rate in the middle of a cold weather cycle, which I believe was a deliberate, systemic attempt at profiteering off the backs of GNG customers with budget issues in the middle of a brutal winter In addition, I was charged an early termination fee because I was moving out of a GNG service area This is a bad faith practice in that I have relocated to Florida, where GNG has no franchise This amount has hit my credit report and affected my credit score adversely Product_Or_Service: Natural Gas Service
GA Natural Gas claims they cannot prorate their price per therm charges since they take a reading of the gas meter at a certain point in time/day of the month I changed my price per therm on January 20th, from $per therm to $per therm The billing cycle was from 1/- 2/ I should receive prorated charges for the month I am 100% sure there are multiple technologies that will allow GA Natural Gas to prorate bills on the price per therm However, they are refusing to acknowledge this technology is available because they want to gouge their customers I feel it is fair to prorate the billing cycle rather than claim the new price per therm can only take effect at the beginning of the next billing cycle Account_Number: XXXXXXXXX-XXXXXXX
I moved out of a house, and months later was charged for a gas billI had deleted myself from the account and was refused a refund I was told that the charge to my account was authorized despite the fact that I had not authorized it and had no way to have affected the transactionWhen I asked for a refund I was told that I could not get my money back and that if I were to go through the bank I would be charged a fee to be refunded
Our gas bill was due today! I made the payment at 8:00am this morning and at 3:00pm they disconnected my service! My gas bill was due today! I made payment at 8:00am this morning and the company disconnected my service at 3:00pm! My payment posted to my account at 11:00am this morning! When I called to inquire about this I was told by the answering agent and the supervisor it was no fault of theirs and I would be charged a reconnection fee and I would have to wait until Tuesday (days from now) for service to be reconnected! They told me they had no way of knowing payment was made! Payment was made and posted to account and now I am going without service for almost a week with very cold weather expected!
Georgia Natural Gas cut off my gas and is charging me to reconnect after signing up for the "Autopay" program online I signed up for autopay with Georgia Natural Gas this past September (after moving into a new house) The company repdid inform me that I was responsible for paying the bill until the auto draft program begins (so, I would pay for a month or on my own before auto draft started) Having a full time job with small children, I had forgotten about having to pay the bill as normal On Nov1st (a couple of days ago) I had a tag on my door that says the gas is not cut off After receiving this notice, I payed the next day My complaint is Georgia Natural Gas is charging me the $reconnection fee and I am on months "probation" with this company - I am now signed up on a different program that what was originally intended Also, I am having to wait 4-days for someone to come out and connect the gas So, now, I have no hot water and no heat - even though I h
My service was scheduled for restoration from 8a to noonI took off from work, and called different timesNo one attempted to call the customers to let us know that their computer systems were offline and no one could come todayWe are expected to take off from work again until its convenient for them to come outI have waited patiently for days Product_Or_Service: Natural gas Order_Number: Na Account_Number: Na
On Feb 20, I paid direct from my Regions Bank a current bill of $ ref.# [redacted] and again I was paid the same amount $same day ref [redacted] , because the company failed to reflect a credit to my accountThey have now my money and requested a refund and I was told all run around citing a company policy and have to wait a month to get my refund back This is not their money and there is no company at this age in time who can hold other peoples money for over a month and also required to go through bureaucratic processesTheir customer service is is untrained and not equipped to handle any policy and procedures and confusing at times when explaining their logicThere are no companies in Georgia or any where else that can hold a money refund that is not theirs for more than a week My contention is that GNG is holding my money that doesn't belong and put me through unnecessary stress and waste of time and aggravationsI request my money be credited ASP, which
On the bill for 01/25/the rate changed from the rate that I had for the previous month I was charged $for my gas bill and the customer service department stated that they could not rerate my bill to the previous rate because I did not contact them once the previous promotional rate ended This is a deceptive business tactic to charge customers more because of a promotion that ends On 02/01/I disconnected services and was charged the same rate in February as I was charged in January even after I contacted customer serviceI also did not receive a $credit that was promised to me when I contacted customer service to inquire about this issue Product_Or_Service: Naural Gas Order_Number: n/a Account_Number: XXXXXXXXX-XXXXXXX
When I was signing the gas service contract with Georgia Natural Gas, a service of Georgia Home Solutions was combined as one of the terms and conditionsIt was not clear at all, first, what service Georgia Home Solutions provides; and secondly that service is totally optional and thirdly I was transferred outside Georgia Natural Gas in the middle of terms and condition discussion with Georgia Natural Gas when signing contract Then the monthly charge of Georgia Home Solutions showed up on my Georgia Natural Gas bill when I called Georgia Natural Gas I was told that I need to call Georgia Home Solutions because it is a totally different companyI called Georgia Home Solutions and after couple of hour long phone calls, they said that they applied credit on my account and it should be reflected on my account momentarily but it didn'tOnly now I end up no one to call because no one is taking care of this businessGeorgia Natural Gas is ironically only collecting the money for Geor
Deceptive marketing about the price plan effective date The marketing and explanation on the phone regarding the effective date of a price plan is deceptive They say a price plan goes into effect on 12/25/16, from 1.139per therm to per therm, yet the reality is that therm new rate did not go into effect until the next time they come read the meter, in my case 2/10/ If they gas provider is going to continue charging the customer at the old rate until the next meter reading, don't say it goes into effect hours later, when it really does not go into effect until the next time they decide to send a meter reader to your home There is also something seriously wrong, call it price gouging or whatever, if one minute the rate is per them and the next day they claim the price per therm will drop to The games they play with price plans are like playing the stock market, I have to pay attention every day to what rates my natural gas provider is charging to get
My house is heated by gas It has been hot summer for a few months Georgia Natural Gas is still charging me the similar amount as winter times I need an explanation Thank you! [redacted] Account_Number: [redacted]
Service was shut off 03/21/and gas meter lockedAfter contacting them about this issue on 06/07/16, I am still being billed for gas usage I have a seasonal disconnect service, using gas only in the cold seasonThen it is turned off to save energy & moneyI had this years service shut off on March The bills usually come up to two months out, but this year they just keep comingI called on June 7,at 3:40pm and talked to SheaShe got all the usage from the month of May credited back and my account brought to zero with a few dollars creditToday 06/15/I get another bill for last month of May $I need action taken to remove my account from then system as they do every year when I disconnect my gasI have to reapply for a new account every year
I over paid GA nat gas and have been waiting months to get my second part of my refund backeverytime I have called they say to wait more dayscalls and still no second refundThe first refund took months Product_Or_Service: natural gas services
We were with GNG for years in our condo and took them with us upon moving into a house months agoWe were just given our bill of $after being charged $last month and $before thatOur usage and thermostat haven't changed in that timeframeI understand that when the weather is cooler than the company has to increase their rates a little as it is more expensiveHowever, nearly doubling our bill with no limits of how much the increase in charge can be and with no notice or warning is unethical and taking advantage of its customersWe were told we couldn't change to a fixed rate even if we wanted to until mid April due to how long it takes them to process a change.We have been loyal for years and are looking to move on after this Product_Or_Service: Natural Gas
ATL Gas Light reported they went upstairs and turn on pilot and checked my unitLater I discovered cold air coming out upstairs and he never turn on 10/- Atl Gas Light tech came out to turn on gas/pilot lightsHe turned on downstairs and never went upstairsLater found out he reported to Atl Gas Light that he went upstairs and turned on pilot lightHe lied and Atl gas want come back out to light pilotI've been here for years and never lit a pilot light, don't know where it isHe reported a small gas leak in basement, who is to say I want have a leak upstairsThey are now requiring me to hire a plumber or someone else to come out and turn on the pilot light, even thought their technician lied and said he came upstairs and did itAtl Gas light want come back outI ordered service through GA Natural Gas and they have given every lame excuse they can give so Atl Gas Light want come back outWhat's the purpose of $reconnect fee if they don't connect everything
I utilized Georgia Natural Gas as my natural gas provider I had not previously used the company before now Apparently, it takes days for them to setup the account for a residence that already had gas connected I just received my first bill that started on 7/21/on 10/7/ I was surprised to find a connection charge of $when the meter was there and service was already on, the customer service rep told me that it was Atlanta Gas Light charge, and then she told me it was for Georgia Natural Gas to read the meter I'd have given her the reading over the phone for $ It sounds to me that shed doesn't know what it's for exactly I called and switched to Scana this am because of the way Georgia Natural Gas mistreats their customers The most ironic part is Scana doesn't have a connection charge from Atlanta Gas Light Therefore the representative was lying when she said it was a charge from AGL I will never recommend Georgia Natural Gas to anyone Product
was scammed into staying with GNG by being lied to and then over charged! If I could give them zero stars I would but the yelp would not log it! Let me tell you their latest SCAM!!!!! The SCAMMERS of Georgia Natural Gas are using a new technique to scam customersMy contract was up so I called their competitor SCANA and was told the price per therm was cents per thermSo I called Georgia Natural Gas and told them if they priced matched I would stay with them since I have used them for years in my home and business Well let me tell you the bill came and it was double the price per therm to be exactWhen I called they said it could take months for the adjusted priceI told [redacted] the poor excuse of a manager and their Scam specialist that was not what [redacted] their prior scammer and said to me [redacted] the original scammer told me it would be adjusted in my bill; it would reflect the higher price until the computer adjusted the therm price but it would show the credit on t
Gas service was turned off after hours, after 5pmService was turned off even after payment had been made 24hrs previously While payment was made in full, service was still turned off "after hours"After contacting the company they had no way to turn service back onIn fact GNG insists that we wait days to have service correctedAt this time there are children and a senior (over 65) in the homeAll water, cooking, and clothes are prepared via gasThis was completely unacceptable and should not have occurredThe company is no causing me great expense to have the family housed in another location because with lack of gas the home is not safeCustomer service has been terrible during the entire situation
After moving, I received bills from Georgia Natural GasOne bill was dtd 7/2/and contained a base Charge of and GNC customer charge of these charges were for day of service with a note that AGLC had not read the meter On 7/3/i was billed again for the exact same services and charges I am not responsible for meter reading chargesI should only be responsible for natural gas usageThe responsibilities of multiple provides or how they divide their services should not affect my personal financial obligationThis is an absurd methodology for doing businessCustomers should not be burdened or stressed by these unsupportable fees Account_Number: [redacted]
On 2/6/at 11:am I called Georgia Natural Gas to inquire about my current balance and to find out how many months I had remaining before I could be removed from the monthly pre-pay plan I was told that I had to wait another months before I could be placed on a regular price planAs of January 29th my services were transferred to another locationWhen I scheduled the transfer due to me moving the customer service rep did not mention that my month pre pay plan would start back overI believe I only had another month left before coming off of that plan I feel personally that this was a means of deceptionAt that time the rep should have made clear that my plan would start back overThis is bad business and not fair to any consumerI work for Atlanta Gas Light so I take this very personalA consumer should not be forced to stay in a plan because he or she moves [redacted] Product_Or_Service: Natural Gas marketer Account_Number: [redacted]
Georgia Natural Gas took me of an introductory rate early without notification They claimed it was the result of a "late payment" and did not tell me that a late payment would result in my rates being reset to a market rate in the middle of a cold weather cycle, which I believe was a deliberate, systemic attempt at profiteering off the backs of GNG customers with budget issues in the middle of a brutal winter In addition, I was charged an early termination fee because I was moving out of a GNG service area This is a bad faith practice in that I have relocated to Florida, where GNG has no franchise This amount has hit my credit report and affected my credit score adversely Product_Or_Service: Natural Gas Service
GA Natural Gas claims they cannot prorate their price per therm charges since they take a reading of the gas meter at a certain point in time/day of the month I changed my price per therm on January 20th, from $per therm to $per therm The billing cycle was from 1/- 2/ I should receive prorated charges for the month I am 100% sure there are multiple technologies that will allow GA Natural Gas to prorate bills on the price per therm However, they are refusing to acknowledge this technology is available because they want to gouge their customers I feel it is fair to prorate the billing cycle rather than claim the new price per therm can only take effect at the beginning of the next billing cycle Account_Number: XXXXXXXXX-XXXXXXX
I moved out of a house, and months later was charged for a gas billI had deleted myself from the account and was refused a refund I was told that the charge to my account was authorized despite the fact that I had not authorized it and had no way to have affected the transactionWhen I asked for a refund I was told that I could not get my money back and that if I were to go through the bank I would be charged a fee to be refunded