Told to accept the gift card and wouldnt be penalty for not having service less thanmonths as long as my new address did not have gas service!
I was a new customer on a mos lease with my apartment Upon enrollment I was advised that I could get the $rebate card and if I moved at the end of my lease agreement that I would Not be assessed a penalty fee as long as my new premise didn't have gas serviceToday I get my final bill and I find a charge for over $dollars I called and *** the "Supervisor " took me through the ringer Placed me on hold forever to even go and review the call!
This is a shady business I called to let them know, payment would be made on Wednesday, May 30th early in the morning They disconnected my service the night before on May 29th Then as promised, I made my payment I was told however, it would be a week before the service could be restored, and they would have to charge me an additional $dollars for the privilege
Product_Or_Service: Gas service
Account_Number: ***
Called to cancel service prior to date of move out of my previous residenceGNG states that they never received a callI was charged for a month of service in which no one was present at the residence
Product_Or_Service: Natural Gas
Account_Number: ***
I have been a customer with GNG - Georgia Natural Gas - for a little over three years I live in an apartment complex that utilizes gas and electricity in all units The previous unit that I occupied, my bill averaged from $to $a month I recently moved into a smaller apartment at the same complex, and my bill now averages from $157-$topping at $a month I researched the bills and had my apartment complex check my furnace There is not leakage, and my usage remains the same I asked GNG to come and look at the meter just to be sure it was working properly and they initially stated that they could not, the technicians do no have time because they are making runs I said to cut off peoples gas- the rep stated precisely So the company would rather cut off gas than be proactive to resolve an issue My apartment complex even stated it is insane for my bill to reach $when our apartments used gas and electricity The other reason they will not come check the meter
GNG used to be a good company - with compassionate customer service representativesAs of today - GNG is apparently solely interested in greed and profitsNot interested in their customers needsI missed a payment and paid it lateThey turned off the gas while I was out of townI called to verify the "zero balance" (which was verified) yet was told I would have to pay $"application deposit" (despite the fact that I have been a customer for over years!) and another $to turn gas back on - for a whopping total of $to flick a switch! GNG you disgust meThe fact that you never seemed to worry when I was making timely payments every month for years (payments) and you were clearly profiting from said payments - you chose to turn off my gas when I missed lousy payments during that year period! Your greed is disgusting - and your choice to gouge long-term customers reflects your despicable business standards
On Feb 20, I paid direct from my Regions Bank a current bill of $
ref.#*** and again I was paid the same amount $same day ref*, because the company failed to reflect a credit to my accountThey have now my money and requested a refund and I was told all run around citing a company policy and have to wait a month to get my refund back
This is not their money and there is no company at this age in time who can hold other peoples money for over a month and also required to go through
bureaucratic processesTheir customer service is is untrained and not equipped to handle any policy and procedures and confusing at times when explaining their logicThere are no companies in Georgia or any where else that can hold a money refund that is not theirs for more than a week
My contention is that GNG is holding my money that doesn't belong and put me through unnecessary stress and waste of time and aggravationsI request my money be credited ASP, which
Georgia Natural Gas cut off my gas and is charging me to reconnect after signing up for the "Autopay" program online
I signed up for autopay with Georgia Natural Gas this past September (after moving into a new house) The company repdid inform me that I was responsible for paying the bill until the auto draft program begins (so, I would pay for a month or on my own before auto draft started) Having a full time job with small children, I had forgotten about having to pay the bill as normal On Nov1st (a couple of days ago) I had a tag on my door that says the gas is not cut off After receiving this notice, I payed the next day My complaint is Georgia Natural Gas is charging me the $reconnection fee and I am on months "probation" with this company - I am now signed up on a different program that what was originally intended Also, I am having to wait 4-days for someone to come out and connect the gas So, now, I have no hot water and no heat - even though I h
I over paid GA nat gas and have been waiting months to get my second part of my refund backeverytime I have called they say to wait more dayscalls and still no second refundThe first refund took months
Product_Or_Service: natural gas services
After moving, I received bills from Georgia Natural GasOne bill was dtd 7/2/and contained a base Charge of and GNC customer charge of these charges were for day of service with a note that AGLC had not read the meter On 7/3/i was billed again for the exact same services and charges
I am not responsible for meter reading chargesI should only be responsible for natural gas usageThe responsibilities of multiple provides or how they divide their services should not affect my personal financial obligationThis is an absurd methodology for doing businessCustomers should not be burdened or stressed by these unsupportable fees
Account_Number: ***
gas bill has been paid in full, since sun,9,2018,,have been trying to get gas turned back on,,they will not set up appointment to accommodate me to turn gas back on,,have tried to set up a late appointment, after 3pm, to get gas turned back on..they give me a excuse that they can not accommodate me as a customer, when I am availablethey give a hour window,8-or 12-4,, I ask for the last appointment of the day, will take about minto do what needs to be donethis is un-ethical and un-professional customer serviceWhat ever happen to when the customer is available'??',,there are some people that can not be available for the hours that they give, because of work responsibilities,,I do not have someone to sit at my house and wait for them, I live alone and I have a full time jobTHIS IS POOR CUSTOMER SERVICE I AM GOING TO HAVE TO DAY OFF FROM WORK, TO GET THIS SITUATION RESOLVED
New charges after account was closed and last bill paid in full
On APR 17, I received notice that GNG expects me to pay an additional $-- three weeks after the company confirmed to me that my account was closed on FEB, and that I would not owe any more money than what they charged me on the final billI closed my account because we moved on an Army PCSOn MAR, I called to confirm that my account would be paid in full with the last bill I received, which was for $The GNG rep confirmed that was all that I owed, and on MAR that amount was deducted from my checking account
However, on APR, GNG sent me an email stating that I owe an additional $When I called to ask about it, a supervisor named *** informed me that their "back office" determined that they under-billed me for my last billing period, which was JAN - FEBShe provided no proof whatsoever of these new charges, and said she would have to get with Atlanta Gas Light to see what
Georgia Natural Gas took me of an introductory rate early without notification They claimed it was the result of a "late payment" and did not tell me that a late payment would result in my rates being reset to a market rate in the middle of a cold weather cycle, which I believe was a deliberate, systemic attempt at profiteering off the backs of GNG customers with budget issues in the middle of a brutal winter
In addition, I was charged an early termination fee because I was moving out of a GNG service area This is a bad faith practice in that I have relocated to Florida, where GNG has no franchise This amount has hit my credit report and affected my credit score adversely
Product_Or_Service: Natural Gas Service
I utilized Georgia Natural Gas as my natural gas provider I had not previously used the company before now Apparently, it takes days for them to setup the account for a residence that already had gas connected I just received my first bill that started on 7/21/on 10/7/ I was surprised to find a connection charge of $when the meter was there and service was already on, the customer service rep told me that it was Atlanta Gas Light charge, and then she told me it was for Georgia Natural Gas to read the meter I'd have given her the reading over the phone for $ It sounds to me that shed doesn't know what it's for exactly I called and switched to Scana this am because of the way Georgia Natural Gas mistreats their customers The most ironic part is Scana doesn't have a connection charge from Atlanta Gas Light Therefore the representative was lying when she said it was a charge from AGL I will never recommend Georgia Natural Gas to anyone
Product
Not offered any choice of plan at time of order and wont retroactively change
Ordered new gas service at a new house while maintaining an existing gas service locationI was not offered any different type of plan and they just told me gas would be turned onDid not get billed for months so I did not know how our billing would beTurns out a MUCH cheaper plan was available (per therm vsper therm!!!!!) and I called to have them retroactively put us in it (espsince months have gone by in the billing cycle)They refuse to do that and said it's my problem and they would have offered me all the plans, which is not true
Apparently I was put in a month promotion that expired in December that I wasn't aware ofMy bill nearly tripled in price and when I contacted them, they stated there wasn't anything they could doI just recently called inquiring about my bill and the customer service agent could have told me about this promotion expiringRather than keeping quiet and helping customers!
Previously for approximately 30-days I had service with this companyWithin the 30-days the services were disconnected before even billing billed for servicesDue to short length of the account, and rarely any services being used at the home when disconnecting over the phone the representative informed me I only had the original connection fee being charged which I believe was dollarsThe representative informed me that I would be notified appropriately when billing has been completedI informed I was moving and he never accepted a forwarding addressI turned these services off due to me moving, which I informed the representative as wellThe representiafe advised everything would be okay! After moving I contacted GNG tocheck on status of billing and to see how I'd get the bill since I had movedThe agent proceeded to inform no findings of accountThe next notice I received about this account was from a collection agency informing I owed them for my GNG accountI was
I *** *** required GNG service at $a therm I had never had gas before through any companies so they also asked me for a deposit of $ Which paid and had service after discussing with family I found that Gas South offer me a thermSo I immediately contacted GNG back and requested to cancel my service which they did I also I asked for my refund this is on Dec we just bought a new home so after talking to them they couldn't give me refund back onto my debit because my account hadn't been active so it would take days but if I fax in a statement from the bank that it would only take them days On the th of Jan I called they said they haven't got any info that it could take up to the end of the week due to a holiday thatis should be there that fri but sometime could take thirty days I called back that following Monday they lady help me said it's 100% will be there this week?? I called Thursday concerned I haven't received it and the week was almost
My service was scheduled for restoration from 8a to noonI took off from work, and called different timesNo one attempted to call the customers to let us know that their computer systems were offline and no one could come todayWe are expected to take off from work again until its convenient for them to come outI have waited patiently for days
Product_Or_Service: Natural gas
Order_Number: Na
Account_Number: Na
On October 31st my wife renewed our budget plan with the gas company and received an email thanking her for renewing On December 29th she received her usual email with the billing statement This bill came in at $which was not on the budget plan When contacted by my wife, she was told that we did not renew our budget Even with her agreeing to fax the email to the company, they only agreed to take $off of the bill
We are on a fixed income and I am handicapped We explained that there is no way we could pay that amount and that is why we were on the budget We even sent over the email address so the supervisor could see the email for herself and she still did not except the fact that customer service sent the email thanking for renewing on October 31st
We do not agree with this This is bad business on their part, not honoring the contract of putting us back on the budget plan as stated
Account_Number: XXXXXXXXXXXXXXXX
First, I had an account and then requested seasonal suspension once the weather started to get too hotI wasn't even using gas heat for months, but was charged $a month for average usage, which was outrageous, so a representative recommended a seasonal suspensionWhen the weather starting to cool down, I called to have services resumedTurns out, they canceled my account and I had to pay $125+ to create a new account and have services turned back onThe supervisor advised that he listened to the 20+ minute call(put me on a second hold, so not possible) and that I agreed to cancel the accountI had several witnesses that witnessed the call, and agreed that I never declined the seasonal suspensionHorrible customer service, even where one representative told me, "it is what it is" regarding me to pay more money to start an accountNow, to push things even further, the date of service to turn the gas back on, I had my mom wait at my house, which she had to take off of work to do soThe representative shows up, then tells her has another call and just leaves! I will never recommend this company to anyone and once I am done, I will never use them again!!! HORRIBLE!!!
Told to accept the gift card and wouldnt be penalty for not having service less thanmonths as long as my new address did not have gas service!
I was a new customer on a mos lease with my apartment Upon enrollment I was advised that I could get the $rebate card and if I moved at the end of my lease agreement that I would Not be assessed a penalty fee as long as my new premise didn't have gas serviceToday I get my final bill and I find a charge for over $dollars I called and *** the "Supervisor " took me through the ringer Placed me on hold forever to even go and review the call!
This is a shady business I called to let them know, payment would be made on Wednesday, May 30th early in the morning They disconnected my service the night before on May 29th Then as promised, I made my payment I was told however, it would be a week before the service could be restored, and they would have to charge me an additional $dollars for the privilege
Product_Or_Service: Gas service
Account_Number: ***
Called to cancel service prior to date of move out of my previous residenceGNG states that they never received a callI was charged for a month of service in which no one was present at the residence
Product_Or_Service: Natural Gas
Account_Number: ***
I have been a customer with GNG - Georgia Natural Gas - for a little over three years I live in an apartment complex that utilizes gas and electricity in all units The previous unit that I occupied, my bill averaged from $to $a month I recently moved into a smaller apartment at the same complex, and my bill now averages from $157-$topping at $a month I researched the bills and had my apartment complex check my furnace There is not leakage, and my usage remains the same I asked GNG to come and look at the meter just to be sure it was working properly and they initially stated that they could not, the technicians do no have time because they are making runs I said to cut off peoples gas- the rep stated precisely So the company would rather cut off gas than be proactive to resolve an issue My apartment complex even stated it is insane for my bill to reach $when our apartments used gas and electricity The other reason they will not come check the meter
GNG used to be a good company - with compassionate customer service representativesAs of today - GNG is apparently solely interested in greed and profitsNot interested in their customers needsI missed a payment and paid it lateThey turned off the gas while I was out of townI called to verify the "zero balance" (which was verified) yet was told I would have to pay $"application deposit" (despite the fact that I have been a customer for over years!) and another $to turn gas back on - for a whopping total of $to flick a switch! GNG you disgust meThe fact that you never seemed to worry when I was making timely payments every month for years (payments) and you were clearly profiting from said payments - you chose to turn off my gas when I missed lousy payments during that year period! Your greed is disgusting - and your choice to gouge long-term customers reflects your despicable business standards
On Feb 20, I paid direct from my Regions Bank a current bill of $
*, because the company failed to reflect a credit to my accountThey have now my money and requested a refund and I was told all run around citing a company policy and have to wait a month to get my refund back
ref.#*** and again I was paid the same amount $same day ref
This is not their money and there is no company at this age in time who can hold other peoples money for over a month and also required to go through
bureaucratic processesTheir customer service is is untrained and not equipped to handle any policy and procedures and confusing at times when explaining their logicThere are no companies in Georgia or any where else that can hold a money refund that is not theirs for more than a week
My contention is that GNG is holding my money that doesn't belong and put me through unnecessary stress and waste of time and aggravationsI request my money be credited ASP, which
Georgia Natural Gas cut off my gas and is charging me to reconnect after signing up for the "Autopay" program online
I signed up for autopay with Georgia Natural Gas this past September (after moving into a new house) The company repdid inform me that I was responsible for paying the bill until the auto draft program begins (so, I would pay for a month or on my own before auto draft started) Having a full time job with small children, I had forgotten about having to pay the bill as normal On Nov1st (a couple of days ago) I had a tag on my door that says the gas is not cut off After receiving this notice, I payed the next day My complaint is Georgia Natural Gas is charging me the $reconnection fee and I am on months "probation" with this company - I am now signed up on a different program that what was originally intended Also, I am having to wait 4-days for someone to come out and connect the gas So, now, I have no hot water and no heat - even though I h
I over paid GA nat gas and have been waiting months to get my second part of my refund backeverytime I have called they say to wait more dayscalls and still no second refundThe first refund took months
Product_Or_Service: natural gas services
After moving, I received bills from Georgia Natural GasOne bill was dtd 7/2/and contained a base Charge of and GNC customer charge of these charges were for day of service with a note that AGLC had not read the meter On 7/3/i was billed again for the exact same services and charges
I am not responsible for meter reading chargesI should only be responsible for natural gas usageThe responsibilities of multiple provides or how they divide their services should not affect my personal financial obligationThis is an absurd methodology for doing businessCustomers should not be burdened or stressed by these unsupportable fees
Account_Number: ***
gas bill has been paid in full, since sun,9,2018,,have been trying to get gas turned back on,,they will not set up appointment to accommodate me to turn gas back on,,have tried to set up a late appointment, after 3pm, to get gas turned back on..they give me a excuse that they can not accommodate me as a customer, when I am availablethey give a hour window,8-or 12-4,, I ask for the last appointment of the day, will take about minto do what needs to be donethis is un-ethical and un-professional customer serviceWhat ever happen to when the customer is available'??',,there are some people that can not be available for the hours that they give, because of work responsibilities,,I do not have someone to sit at my house and wait for them, I live alone and I have a full time jobTHIS IS POOR CUSTOMER SERVICE I AM GOING TO HAVE TO DAY OFF FROM WORK, TO GET THIS SITUATION RESOLVED
New charges after account was closed and last bill paid in full
On APR 17, I received notice that GNG expects me to pay an additional $-- three weeks after the company confirmed to me that my account was closed on FEB, and that I would not owe any more money than what they charged me on the final billI closed my account because we moved on an Army PCSOn MAR, I called to confirm that my account would be paid in full with the last bill I received, which was for $The GNG rep confirmed that was all that I owed, and on MAR that amount was deducted from my checking account
However, on APR, GNG sent me an email stating that I owe an additional $When I called to ask about it, a supervisor named *** informed me that their "back office" determined that they under-billed me for my last billing period, which was JAN - FEBShe provided no proof whatsoever of these new charges, and said she would have to get with Atlanta Gas Light to see what
Georgia Natural Gas took me of an introductory rate early without notification They claimed it was the result of a "late payment" and did not tell me that a late payment would result in my rates being reset to a market rate in the middle of a cold weather cycle, which I believe was a deliberate, systemic attempt at profiteering off the backs of GNG customers with budget issues in the middle of a brutal winter
In addition, I was charged an early termination fee because I was moving out of a GNG service area This is a bad faith practice in that I have relocated to Florida, where GNG has no franchise This amount has hit my credit report and affected my credit score adversely
Product_Or_Service: Natural Gas Service
I utilized Georgia Natural Gas as my natural gas provider I had not previously used the company before now Apparently, it takes days for them to setup the account for a residence that already had gas connected I just received my first bill that started on 7/21/on 10/7/ I was surprised to find a connection charge of $when the meter was there and service was already on, the customer service rep told me that it was Atlanta Gas Light charge, and then she told me it was for Georgia Natural Gas to read the meter I'd have given her the reading over the phone for $ It sounds to me that shed doesn't know what it's for exactly I called and switched to Scana this am because of the way Georgia Natural Gas mistreats their customers The most ironic part is Scana doesn't have a connection charge from Atlanta Gas Light Therefore the representative was lying when she said it was a charge from AGL I will never recommend Georgia Natural Gas to anyone
Product
Not offered any choice of plan at time of order and wont retroactively change
Ordered new gas service at a new house while maintaining an existing gas service locationI was not offered any different type of plan and they just told me gas would be turned onDid not get billed for months so I did not know how our billing would beTurns out a MUCH cheaper plan was available (per therm vsper therm!!!!!) and I called to have them retroactively put us in it (espsince months have gone by in the billing cycle)They refuse to do that and said it's my problem and they would have offered me all the plans, which is not true
Apparently I was put in a month promotion that expired in December that I wasn't aware ofMy bill nearly tripled in price and when I contacted them, they stated there wasn't anything they could doI just recently called inquiring about my bill and the customer service agent could have told me about this promotion expiringRather than keeping quiet and helping customers!
Previously for approximately 30-days I had service with this companyWithin the 30-days the services were disconnected before even billing billed for servicesDue to short length of the account, and rarely any services being used at the home when disconnecting over the phone the representative informed me I only had the original connection fee being charged which I believe was dollarsThe representative informed me that I would be notified appropriately when billing has been completedI informed I was moving and he never accepted a forwarding addressI turned these services off due to me moving, which I informed the representative as wellThe representiafe advised everything would be okay! After moving I contacted GNG tocheck on status of billing and to see how I'd get the bill since I had movedThe agent proceeded to inform no findings of accountThe next notice I received about this account was from a collection agency informing I owed them for my GNG accountI was
I *** *** required GNG service at $a therm I had never had gas before through any companies so they also asked me for a deposit of $ Which paid and had service after discussing with family I found that Gas South offer me a thermSo I immediately contacted GNG back and requested to cancel my service which they did I also I asked for my refund this is on Dec we just bought a new home so after talking to them they couldn't give me refund back onto my debit because my account hadn't been active so it would take days but if I fax in a statement from the bank that it would only take them days On the th of Jan I called they said they haven't got any info that it could take up to the end of the week due to a holiday thatis should be there that fri but sometime could take thirty days I called back that following Monday they lady help me said it's 100% will be there this week?? I called Thursday concerned I haven't received it and the week was almost
My service was scheduled for restoration from 8a to noonI took off from work, and called different timesNo one attempted to call the customers to let us know that their computer systems were offline and no one could come todayWe are expected to take off from work again until its convenient for them to come outI have waited patiently for days
Product_Or_Service: Natural gas
Order_Number: Na
Account_Number: Na
On October 31st my wife renewed our budget plan with the gas company and received an email thanking her for renewing On December 29th she received her usual email with the billing statement This bill came in at $which was not on the budget plan When contacted by my wife, she was told that we did not renew our budget Even with her agreeing to fax the email to the company, they only agreed to take $off of the bill
We are on a fixed income and I am handicapped We explained that there is no way we could pay that amount and that is why we were on the budget We even sent over the email address so the supervisor could see the email for herself and she still did not except the fact that customer service sent the email thanking for renewing on October 31st
We do not agree with this This is bad business on their part, not honoring the contract of putting us back on the budget plan as stated
Account_Number: XXXXXXXXXXXXXXXX
First, I had an account and then requested seasonal suspension once the weather started to get too hotI wasn't even using gas heat for months, but was charged $a month for average usage, which was outrageous, so a representative recommended a seasonal suspensionWhen the weather starting to cool down, I called to have services resumedTurns out, they canceled my account and I had to pay $125+ to create a new account and have services turned back onThe supervisor advised that he listened to the 20+ minute call(put me on a second hold, so not possible) and that I agreed to cancel the accountI had several witnesses that witnessed the call, and agreed that I never declined the seasonal suspensionHorrible customer service, even where one representative told me, "it is what it is" regarding me to pay more money to start an accountNow, to push things even further, the date of service to turn the gas back on, I had my mom wait at my house, which she had to take off of work to do soThe representative shows up, then tells her has another call and just leaves! I will never recommend this company to anyone and once I am done, I will never use them again!!! HORRIBLE!!!