On September 24th, we closed on our house in AtlantaOn September 25th, 2018, I called Georgia Natural Gas to tell them that we no longer owned the Atlanta home and that I needed the gas turned offI asked to have it turned off that same day, but was told that it would take a day or twoThat was fineI was told the gas would be turned off and that we would receive one more billAs far as I was concerned and believed, everything was taken care ofWe did receive one more bill, which we paidHowever, a month later we received another bill for $I called Georgia Natural Gas to resolve the issueI found out that the gas had never been turned offI was told that my phone call with them on September 25th, had "dropped" or that I "disconnected the call." I had no idea what they were talking aboutIf my business with them had not been completed and I was disconnected, I would have called backThey offered to play me a recording of the call, "proving" to me that the call
GA Natural Gas claims they cannot prorate their price per therm charges since they take a reading of the gas meter at a certain point in time/day of the month I changed my price per therm on January 20th, from $per therm to $per therm The billing cycle was from 1/- 2/ I should receive prorated charges for the month I am 100% sure there are multiple technologies that will allow GA Natural Gas to prorate bills on the price per therm However, they are refusing to acknowledge this technology is available because they want to gouge their customers I feel it is fair to prorate the billing cycle rather than claim the new price per therm can only take effect at the beginning of the next billing cycle
Account_Number: XXXXXXXXX-XXXXXXX
When I was signing the gas service contract with Georgia Natural Gas, a service of Georgia Home Solutions was combined as one of the terms and conditionsIt was not clear at all, first, what service Georgia Home Solutions provides; and secondly that service is totally optional and thirdly I was transferred outside Georgia Natural Gas in the middle of terms and condition discussion with Georgia Natural Gas when signing contract
Then the monthly charge of Georgia Home Solutions showed up on my Georgia Natural Gas bill when I called Georgia Natural Gas I was told that I need to call Georgia Home Solutions because it is a totally different companyI called Georgia Home Solutions and after couple of hour long phone calls, they said that they applied credit on my account and it should be reflected on my account momentarily but it didn'tOnly now I end up no one to call because no one is taking care of this businessGeorgia Natural Gas is ironically only collecting the money for Geor
I moved out of a house, and months later was charged for a gas billI had deleted myself from the account and was refused a refund
I was told that the charge to my account was authorized despite the fact that I had not authorized it and had no way to have affected the transactionWhen I asked for a refund I was told that I could not get my money back and that if I were to go through the bank I would be charged a fee to be refunded
I always pay my bill before the due dateMy gas was shut offI called up to inquire and request a tech come out to check itRep informed me that according to their computer gas was flowing and there was no work in my areaI informed her that both my water heater and stove have no gasShe told me that they're probably broken and I need to pay to get them checked before she would do anythingI had a repairman come out and he took one look and informed me that my gas meter was off and lockedI called GNG back and this rep told me I was mistaken because they had nothing on their record indicating that my meter was lockedAfter I told her that a repair tech told me that it was locked and there was nothing he could do she finally agreed to send their tech outAtlanta gas tech took one look and said it was their lockHe then had to call to verify that my account was up to date before he unlocked itHe also told me that it had to be locked by one of their techs but there was no reason why or no way to find out who had done it
On 2/6/at 11:am I called Georgia Natural Gas to inquire about my current balance and to find out how many months I had remaining before I could be removed from the monthly pre-pay plan
I was told that I had to wait another months before I could be placed on a regular price planAs of January 29th my services were transferred to another locationWhen I scheduled the transfer due to me moving the customer service rep did not mention that my month pre pay plan would start back overI believe I only had another month left before coming off of that plan
I feel personally that this was a means of deceptionAt that time the rep should have made clear that my plan would start back overThis is bad business and not fair to any consumerI work for Atlanta Gas Light so I take this very personalA consumer should not be forced to stay in a plan because he or she moves
*** ***
Product_Or_Service: Natural Gas marketer
Account_Number: ***
Charged a $early termination fee
I received a letter from Georgia Natural Gas quoting their offered rate for the next year of buying gas from them So, I went online and found a much better rate from Scana Energy I contacted Scana and made the decision to move over to them when the new billing cycle started, or so I thought Both companies used a meter reading from Atlanta Gas Light Co (AGLC) from Oct1, Scana contacted Georgia Natural Gas to change my service over to them I also called Georgia Natural Gas to confirm who was responsible for moving my service over They said that Scana was but also offered to match the Scana rate I had already moved my acctat that time and told them they should have offered that rate in their letter and it was now too late for me to switch On the next Georgia Natural Gas bill, I was charged a $early termination fee I did not ask for an early termination, only that my acctbe switched over to Scana Since both companies ag
Service disconnected after payment was recieved
On Thursday October 27th I realized the GNG bill was unpaidThis has happened in the past and it is understood GNG has an un usually fast disconnection policy(days after due date) I made the payment on line and called GNGI spoke to customer service the morning of Thursday October 27thThe customer service personnel acknowledged the payment was posted to the accountWhen I retuned home later that evening my gas service was shut offI called customer service and I was informed my service was shut off for non paymentI was informed the soonest date for re connection was Tuesday November 1sti was also told the technician would call minutes before he arrived between 4pm and 8pmI called GNG at 4pm to verify he would call before he arrived and was told the order work order did not include a callwhen I arrived home I missed the tech by minutesI was told the next available date would be Thursday November 3rdI find the
Good morning,
I need to submit a complaint regarding Georgia Natural Gas
On January 30, 2017, I made an online payment of $for my bill
Georgia Natural Gas double charged me (an additional $124.22)
I contacted them and was told that since a new bill had just generated that day, they could not reimburse me
Considering that this was a system glitch on the part of Georgia Natural Gas and also that fact that the next bill is not due until February 22, (we are still in January), this company has taken advantage in my trust for their system
Our gas bill was due today! I made the payment at 8:00am this morning and at 3:00pm they disconnected my service!
My gas bill was due today! I made payment at 8:00am this morning and the company disconnected my service at 3:00pm! My payment posted to my account at 11:00am this morning! When I called to inquire about this I was told by the answering agent and the supervisor it was no fault of theirs and I would be charged a reconnection fee and I would have to wait until Tuesday (days from now) for service to be reconnected! They told me they had no way of knowing payment was made! Payment was made and posted to account and now I am going without service for almost a week with very cold weather expected!
Set up gas to be turned on Friday Dec Received confirmation that the gas was turned onAfter moving in Saturday Dec 15, we had no hot water or heatGeorgia Natural Gas closes at 5pm on Saturdays and are closed SundaysAfter going Saturday and Sunday without heat/hot water, we called and were told gas had been turned on and to contact our property management company for appliance maintenanceOn Tuesday Dec the maintenance worker told us gas had not been turned onWe then called Georgia Natural Gas and were told an error on their part resulted in the wrong address being the issueThe temperature reached below freezing in the days we were without gas and hot waterThey offered us a waived set up fee and $account creditThey arranged for the gas to be set up the next day (Wednesday) in a window from 12-They asked for my cell phone number for the technician, implying we would receive a courtesy callWe never received a call and due to my work schedule could not get h
GNC breaching terms & conditions of 6mos Fixed rate price plan
Good morning,
I was overcharged on a recent gas bill
My previous fixed price plan locked rate was $but expired on 11/2/ That rate expired 11/12/and the variable rate ballooned to $ Betw 12/15/to 12/19/I called to locked into 6-mos Fixed rate plan at $ I received a letter dated 12/20/confirming mos lock-in The rate is effective between 12/19/to 6/19/ Here are the issues:
- Bill#after locking in - dated 12/27/2017: still at higher $variable rate = $ The fixed rate plan at $was not applied causing extremely high bill
- Bill#after locking in - dated 1/26/2018: still at higher $variable rate = $ The fixed rate plan at $was not applied causing extremely high bill
- Bill#after locking in -dated 2/26/18: new rate is finally correct at $BUT loexpiration date is = 6/19/ I locked in for 6mos in Dece
I've attempted to cancel my service with Georgia Natural Gas beginning on October 21, Their website does not allow users to cancel service online and they must call in to the customer service lineEvery time that I call the customer service line, the phone message says there are technical difficulties and hangs up on meI tried to call different sections of GNG and the representatives say they are patching me through to the department that processes cancellations, but the call drops each timeI have requested the correct number to this department, but the representatives repeatedly told me that they do not have a direct contact numberI am extremely frustrated by this constant inability to cancel my service, now going on two weeks after I movedI am no longer in the house and do not want to be charged for the gas use since I vacated
Product_Or_Service: Georgia Natural Gas
Account_Number: ***
I moved from an apartment where I was using ga natural gas to a house with no gas collection, I called them on occasions, once to find out if the new house had gas and a second time to disconnect my servicesThis happened in late February, I received a bill in march, that I promptly paid, I received a very small bill in April which I thought was pushing the time on when I cut my service, now in June they tell me that I owe them money for april and JuneAccording to them I never disconnected my service and they cannot find any proof that I didI know for sure that I placed that call because I gave them my new addressSo I've probably already paid a few months bills for someone else and they are telling me I'm still obligated to continue paying
Moved from Acworth to Dallas, GA in March & transferred our serviceHowever, GNG transferred the service to a similar street, in Peachtree City! Without gas for of the coldest days that month! Spent hours on the phone trying to fix their errorNo sense of urgency, poor customer service including numerous supervisors we spoke toAlways had to re-tell what happened, So much time wastedmonths later Peachtree City address was still showing on our bill! Finally that has been correctedJune signed up for bill payThey still have not drafted my account & keep showing a past due amount that bill pay will not acceptIf bill pay began when it should have there would be no past due amountsExtremely disappointed!
GNG is price galging customers during the cold months to make a higher profitMy bill has increased by over 200% from Nov to JanThe price I pay per therm has also increased as it get colderI was told once I have paid on time for months I could get locked in as low as per thermThey are charging me per therm until then because my credit isn't greatThis is sad not only for me but other ppl that do buisness with themI couldn't imagine being on a fixed income and getting hit with a dollar gas billSomething should be done
Product_Or_Service: Gas bill
Corrupt billing practices
My home is on a month seasonal plan due to the heat furnace being the only source of gas consumption and it would be nonesense for me to pay the hefty service charges for the majority of the year since the climate here in the south is mostly mildWhen I reconnected service for this previous winter, promises were made in terms of them waiving the $connection fee and promotional discount per therm, which by the first bill I learned was not the case and was told they could only do one or the other but not both when clearly that's what the customer service rep had promised me in order to sign up, on top it was a different (higher) rate than initially promisedI am barely home therefore my usage in generally low, yet I kept getting inflated bills, especially throughout the winter months, which I paid all in timely fashionBy April, the climate has warmed up significantly, therefore I shut the gas off on April 5th, exactly one month prior to my 6month
Gas service was turned off after hours, after 5pmService was turned off even after payment had been made 24hrs previously
While payment was made in full, service was still turned off "after hours"After contacting the company they had no way to turn service back onIn fact GNG insists that we wait days to have service correctedAt this time there are children and a senior (over 65) in the homeAll water, cooking, and clothes are prepared via gasThis was completely unacceptable and should not have occurredThe company is no causing me great expense to have the family housed in another location because with lack of gas the home is not safeCustomer service has been terrible during the entire situation
Consumers beware of Georgia Natural Gas, they have a big advertisement campaign to rob you each monthThey will push a smaller therm price than other competitors but have two additional charges on your monthly bill on top of your actual gas usageI called and complained but they assured me all gas companies have these charges (lie number 1), then I asked if I could opt out by paying the early termination fee, the manager said the company didn't have one (lie number 2) all companies have a opt out option if the customer is not that's lawYour gas bill will double with GNG, so consumers beware of this company
I made a payment for my service and apparently there was an issue with my payment however I was not notified of the issue and my service was disconnectedThis is a disservice to me as a customerI made my payment online and received a confirmation number how was I supposed to know there was in issue if I wasn't notifiedI didn't know there was a problem until my service was disconnectedNow I am in a home with children with no gas or hot water which is unacceptableThe response I received from several managers was that they don't call people for thatIf there is an issue on my account and you are not going to communicate with me how am I supposed to know that there is an issueNot only is there a lack of customer service because she had no problem asking me to redo my payment several times while showing absolutely no concern for the face that I cant feed my kids for days while they reinstate the service and charge me a fee for it being turned off when a simple phone call could
On September 24th, we closed on our house in AtlantaOn September 25th, 2018, I called Georgia Natural Gas to tell them that we no longer owned the Atlanta home and that I needed the gas turned offI asked to have it turned off that same day, but was told that it would take a day or twoThat was fineI was told the gas would be turned off and that we would receive one more billAs far as I was concerned and believed, everything was taken care ofWe did receive one more bill, which we paidHowever, a month later we received another bill for $I called Georgia Natural Gas to resolve the issueI found out that the gas had never been turned offI was told that my phone call with them on September 25th, had "dropped" or that I "disconnected the call." I had no idea what they were talking aboutIf my business with them had not been completed and I was disconnected, I would have called backThey offered to play me a recording of the call, "proving" to me that the call
GA Natural Gas claims they cannot prorate their price per therm charges since they take a reading of the gas meter at a certain point in time/day of the month I changed my price per therm on January 20th, from $per therm to $per therm The billing cycle was from 1/- 2/ I should receive prorated charges for the month I am 100% sure there are multiple technologies that will allow GA Natural Gas to prorate bills on the price per therm However, they are refusing to acknowledge this technology is available because they want to gouge their customers I feel it is fair to prorate the billing cycle rather than claim the new price per therm can only take effect at the beginning of the next billing cycle
Account_Number: XXXXXXXXX-XXXXXXX
When I was signing the gas service contract with Georgia Natural Gas, a service of Georgia Home Solutions was combined as one of the terms and conditionsIt was not clear at all, first, what service Georgia Home Solutions provides; and secondly that service is totally optional and thirdly I was transferred outside Georgia Natural Gas in the middle of terms and condition discussion with Georgia Natural Gas when signing contract
Then the monthly charge of Georgia Home Solutions showed up on my Georgia Natural Gas bill when I called Georgia Natural Gas I was told that I need to call Georgia Home Solutions because it is a totally different companyI called Georgia Home Solutions and after couple of hour long phone calls, they said that they applied credit on my account and it should be reflected on my account momentarily but it didn'tOnly now I end up no one to call because no one is taking care of this businessGeorgia Natural Gas is ironically only collecting the money for Geor
I moved out of a house, and months later was charged for a gas billI had deleted myself from the account and was refused a refund
I was told that the charge to my account was authorized despite the fact that I had not authorized it and had no way to have affected the transactionWhen I asked for a refund I was told that I could not get my money back and that if I were to go through the bank I would be charged a fee to be refunded
I always pay my bill before the due dateMy gas was shut offI called up to inquire and request a tech come out to check itRep informed me that according to their computer gas was flowing and there was no work in my areaI informed her that both my water heater and stove have no gasShe told me that they're probably broken and I need to pay to get them checked before she would do anythingI had a repairman come out and he took one look and informed me that my gas meter was off and lockedI called GNG back and this rep told me I was mistaken because they had nothing on their record indicating that my meter was lockedAfter I told her that a repair tech told me that it was locked and there was nothing he could do she finally agreed to send their tech outAtlanta gas tech took one look and said it was their lockHe then had to call to verify that my account was up to date before he unlocked itHe also told me that it had to be locked by one of their techs but there was no reason why or no way to find out who had done it
On 2/6/at 11:am I called Georgia Natural Gas to inquire about my current balance and to find out how many months I had remaining before I could be removed from the monthly pre-pay plan
I was told that I had to wait another months before I could be placed on a regular price planAs of January 29th my services were transferred to another locationWhen I scheduled the transfer due to me moving the customer service rep did not mention that my month pre pay plan would start back overI believe I only had another month left before coming off of that plan
I feel personally that this was a means of deceptionAt that time the rep should have made clear that my plan would start back overThis is bad business and not fair to any consumerI work for Atlanta Gas Light so I take this very personalA consumer should not be forced to stay in a plan because he or she moves
*** ***
Product_Or_Service: Natural Gas marketer
Account_Number: ***
Charged a $early termination fee
I received a letter from Georgia Natural Gas quoting their offered rate for the next year of buying gas from them So, I went online and found a much better rate from Scana Energy I contacted Scana and made the decision to move over to them when the new billing cycle started, or so I thought Both companies used a meter reading from Atlanta Gas Light Co (AGLC) from Oct1, Scana contacted Georgia Natural Gas to change my service over to them I also called Georgia Natural Gas to confirm who was responsible for moving my service over They said that Scana was but also offered to match the Scana rate I had already moved my acctat that time and told them they should have offered that rate in their letter and it was now too late for me to switch On the next Georgia Natural Gas bill, I was charged a $early termination fee I did not ask for an early termination, only that my acctbe switched over to Scana Since both companies ag
Service disconnected after payment was recieved
On Thursday October 27th I realized the GNG bill was unpaidThis has happened in the past and it is understood GNG has an un usually fast disconnection policy(days after due date) I made the payment on line and called GNGI spoke to customer service the morning of Thursday October 27thThe customer service personnel acknowledged the payment was posted to the accountWhen I retuned home later that evening my gas service was shut offI called customer service and I was informed my service was shut off for non paymentI was informed the soonest date for re connection was Tuesday November 1sti was also told the technician would call minutes before he arrived between 4pm and 8pmI called GNG at 4pm to verify he would call before he arrived and was told the order work order did not include a callwhen I arrived home I missed the tech by minutesI was told the next available date would be Thursday November 3rdI find the
Good morning,
I need to submit a complaint regarding Georgia Natural Gas
On January 30, 2017, I made an online payment of $for my bill
Georgia Natural Gas double charged me (an additional $124.22)
I contacted them and was told that since a new bill had just generated that day, they could not reimburse me
Considering that this was a system glitch on the part of Georgia Natural Gas and also that fact that the next bill is not due until February 22, (we are still in January), this company has taken advantage in my trust for their system
Our gas bill was due today! I made the payment at 8:00am this morning and at 3:00pm they disconnected my service!
My gas bill was due today! I made payment at 8:00am this morning and the company disconnected my service at 3:00pm! My payment posted to my account at 11:00am this morning! When I called to inquire about this I was told by the answering agent and the supervisor it was no fault of theirs and I would be charged a reconnection fee and I would have to wait until Tuesday (days from now) for service to be reconnected! They told me they had no way of knowing payment was made! Payment was made and posted to account and now I am going without service for almost a week with very cold weather expected!
Set up gas to be turned on Friday Dec Received confirmation that the gas was turned onAfter moving in Saturday Dec 15, we had no hot water or heatGeorgia Natural Gas closes at 5pm on Saturdays and are closed SundaysAfter going Saturday and Sunday without heat/hot water, we called and were told gas had been turned on and to contact our property management company for appliance maintenanceOn Tuesday Dec the maintenance worker told us gas had not been turned onWe then called Georgia Natural Gas and were told an error on their part resulted in the wrong address being the issueThe temperature reached below freezing in the days we were without gas and hot waterThey offered us a waived set up fee and $account creditThey arranged for the gas to be set up the next day (Wednesday) in a window from 12-They asked for my cell phone number for the technician, implying we would receive a courtesy callWe never received a call and due to my work schedule could not get h
GNC breaching terms & conditions of 6mos Fixed rate price plan
Good morning,
I was overcharged on a recent gas bill
My previous fixed price plan locked rate was $but expired on 11/2/ That rate expired 11/12/and the variable rate ballooned to $ Betw 12/15/to 12/19/I called to locked into 6-mos Fixed rate plan at $ I received a letter dated 12/20/confirming mos lock-in The rate is effective between 12/19/to 6/19/ Here are the issues:
- Bill#after locking in - dated 12/27/2017: still at higher $variable rate = $ The fixed rate plan at $was not applied causing extremely high bill
- Bill#after locking in - dated 1/26/2018: still at higher $variable rate = $ The fixed rate plan at $was not applied causing extremely high bill
- Bill#after locking in -dated 2/26/18: new rate is finally correct at $BUT loexpiration date is = 6/19/ I locked in for 6mos in Dece
I've attempted to cancel my service with Georgia Natural Gas beginning on October 21, Their website does not allow users to cancel service online and they must call in to the customer service lineEvery time that I call the customer service line, the phone message says there are technical difficulties and hangs up on meI tried to call different sections of GNG and the representatives say they are patching me through to the department that processes cancellations, but the call drops each timeI have requested the correct number to this department, but the representatives repeatedly told me that they do not have a direct contact numberI am extremely frustrated by this constant inability to cancel my service, now going on two weeks after I movedI am no longer in the house and do not want to be charged for the gas use since I vacated
Product_Or_Service: Georgia Natural Gas
Account_Number: ***
I moved from an apartment where I was using ga natural gas to a house with no gas collection, I called them on occasions, once to find out if the new house had gas and a second time to disconnect my servicesThis happened in late February, I received a bill in march, that I promptly paid, I received a very small bill in April which I thought was pushing the time on when I cut my service, now in June they tell me that I owe them money for april and JuneAccording to them I never disconnected my service and they cannot find any proof that I didI know for sure that I placed that call because I gave them my new addressSo I've probably already paid a few months bills for someone else and they are telling me I'm still obligated to continue paying
Moved from Acworth to Dallas, GA in March & transferred our serviceHowever, GNG transferred the service to a similar street, in Peachtree City! Without gas for of the coldest days that month! Spent hours on the phone trying to fix their errorNo sense of urgency, poor customer service including numerous supervisors we spoke toAlways had to re-tell what happened, So much time wastedmonths later Peachtree City address was still showing on our bill! Finally that has been correctedJune signed up for bill payThey still have not drafted my account & keep showing a past due amount that bill pay will not acceptIf bill pay began when it should have there would be no past due amountsExtremely disappointed!
GNG is price galging customers during the cold months to make a higher profitMy bill has increased by over 200% from Nov to JanThe price I pay per therm has also increased as it get colderI was told once I have paid on time for months I could get locked in as low as per thermThey are charging me per therm until then because my credit isn't greatThis is sad not only for me but other ppl that do buisness with themI couldn't imagine being on a fixed income and getting hit with a dollar gas billSomething should be done
Product_Or_Service: Gas bill
Corrupt billing practices
My home is on a month seasonal plan due to the heat furnace being the only source of gas consumption and it would be nonesense for me to pay the hefty service charges for the majority of the year since the climate here in the south is mostly mildWhen I reconnected service for this previous winter, promises were made in terms of them waiving the $connection fee and promotional discount per therm, which by the first bill I learned was not the case and was told they could only do one or the other but not both when clearly that's what the customer service rep had promised me in order to sign up, on top it was a different (higher) rate than initially promisedI am barely home therefore my usage in generally low, yet I kept getting inflated bills, especially throughout the winter months, which I paid all in timely fashionBy April, the climate has warmed up significantly, therefore I shut the gas off on April 5th, exactly one month prior to my 6month
Gas service was turned off after hours, after 5pmService was turned off even after payment had been made 24hrs previously
While payment was made in full, service was still turned off "after hours"After contacting the company they had no way to turn service back onIn fact GNG insists that we wait days to have service correctedAt this time there are children and a senior (over 65) in the homeAll water, cooking, and clothes are prepared via gasThis was completely unacceptable and should not have occurredThe company is no causing me great expense to have the family housed in another location because with lack of gas the home is not safeCustomer service has been terrible during the entire situation
Consumers beware of Georgia Natural Gas, they have a big advertisement campaign to rob you each monthThey will push a smaller therm price than other competitors but have two additional charges on your monthly bill on top of your actual gas usageI called and complained but they assured me all gas companies have these charges (lie number 1), then I asked if I could opt out by paying the early termination fee, the manager said the company didn't have one (lie number 2) all companies have a opt out option if the customer is not that's lawYour gas bill will double with GNG, so consumers beware of this company
I made a payment for my service and apparently there was an issue with my payment however I was not notified of the issue and my service was disconnectedThis is a disservice to me as a customerI made my payment online and received a confirmation number how was I supposed to know there was in issue if I wasn't notifiedI didn't know there was a problem until my service was disconnectedNow I am in a home with children with no gas or hot water which is unacceptableThe response I received from several managers was that they don't call people for thatIf there is an issue on my account and you are not going to communicate with me how am I supposed to know that there is an issueNot only is there a lack of customer service because she had no problem asking me to redo my payment several times while showing absolutely no concern for the face that I cant feed my kids for days while they reinstate the service and charge me a fee for it being turned off when a simple phone call could