Changed my billing rate without my consent and they came to the conclusion of bit making me aware but didn't want to change my bill amount to a reasonable price
On the bill for 01/25/the rate changed from the rate that I had for the previous month I was charged $for my gas bill and the customer service department stated that they could not rerate my bill to the previous rate because I did not contact them once the previous promotional rate ended This is a deceptive business tactic to charge customers more because of a promotion that ends On 02/01/I disconnected services and was charged the same rate in February as I was charged in January even after I contacted customer serviceI also did not receive a $credit that was promised to me when I contacted customer service to inquire about this issue
Product_Or_Service: Naural Gas
Order_Number: n/a
Account_Number: XXXXXXXXX-XXXXXXX
Service was shut off 03/21/and gas meter lockedAfter contacting them about this issue on 06/07/16, I am still being billed for gas usage
I have a seasonal disconnect service, using gas only in the cold seasonThen it is turned off to save energy & moneyI had this years service shut off on March The bills usually come up to two months out, but this year they just keep comingI called on June 7,at 3:40pm and talked to SheaShe got all the usage from the month of May credited back and my account brought to zero with a few dollars creditToday 06/15/I get another bill for last month of May $I need action taken to remove my account from then system as they do every year when I disconnect my gasI have to reapply for a new account every year
Called GNG January 25,2018, after receiving my bill in the amt of $431.41, to terminated previous plan(Variable Select) and Established new plan (Guaranteed Bill Plan) I was told by rep the new plan was effective immediatelyReceived Letter from GNG dated Jan 27, stating the new plan effective date was 1/26/to 01/25/at a flat rate of $79.41with includes everthing except state, local taxes and time chargesI then received my new bill which does not reflect ANY changes and totals $
I Called GNG @11:20am 02/27/spoke with manager Tasha who stated that per their Terms & Conditions of Service & Disclosure Statement my service does not go into affect until months/billing cycles...I advised her that the letter I received states "The following terms and conditions apply to the Guaranteed Bill PlanIf these terms and conditions conflict with GNG's Terms & Conditions of Service & Disclosure Statement (T&Cs)which apply to generally all GNG customers, the following
Falsely debits bank account
While a customer set up on automatic debit from my bank account, GNG debited my account two times in the same month in two different months It took weeks to resolve both instances so I left due to the poor customer service
Since leaving they have debited my account two months for which I had service from another provider I am not sure if they have an employee who is stealing from them and me OR if they are just trying to get extra money themselves but they must be stopped
Charged additional AGL base rate because of GNG scheduling of termination date
After receiving a promotional flyer in my bill (acct# XXXXXXXXX-XXXXXXX) several months ago, I agree to participate in the Georgia Natural Gas Company summer cutoff program
Under the program, I agreed to have my service terminated during the summer months to save the base rate (about $a month) to keep the pilot on in my furnace
Two days ago, June 1, 2016, I received a "final bill" and the amount was $51.35, or about $more than the usual base rate
When I called Customer Service, operator *** (employee #XXXXX) told me that this was because service was terminated on the 20th of May and the "roll over" for the base rate charged to GNG by AGL was the 19th of May
I argued that the date of termination was 1) set by GNG when I agreed to participate in their summer cutoff program, and not by me, and 2) would have been a factor in my agreeing to the program had I been aware that their p
I have account with GNG since I had a fixed rate plan which is from Feb to Feb I recently moved to a house which does not use any gas I called GNG customer service times, one week before my move and also on the day of my move (10/12) to end the service and both times the customer service rep said since the new residence does not have any gas the penalty is waivedI got a final bill in my email which has $penalty + latest month bill (the previous month bill was paid on 9/via bank draft)I send an email to GNG customer service with the bill explaining that I was told there would be no penaltyNO reply from GNGI called GNG and after waiting almost hour, a rep said the penalty was valid but the charged would be waived but I owed another month of billI just checked GNG web site now GNG web site showed I still owe $penalty plus current month bill plus previous month bill which my bank showed paid to GNG on 9/ So, now after contacting GNG about t
Our gas was turned off with no warning It is going to be degrees outside tonight, it's only illegal to turn off if it goes below degrees, customer service rep laughed when they explained this to us I'm not sure what they tell their customer service reps to say, but there wasn't even a discussion on the possibility of getting our gas turned on same day, also a chuckle from the rep on that one
In their system it said that we received phone calls and voicemails My husband and I both checked our phone records, no phone calls or voicemails to speak of Non-existant So now I have to pay a deposit and a reconnect fee because someone couldn't do their job $because someone said they left a voicemail and they did not I would have happily paid my past due amount if I had known By the end of it it was over $to get our gas turned back on; literally half of our bank account They also refused to acknowledge the possibility that we had no warning "It says in our system...." Well in my phone it's doesn't have any record of this...soooo? It's a he said she said; and we're on the loosing end because we need our home to have heat They've got you and they know it
These policies are predatory and targeted at low income individuals In our situation, we had the money to cover it, but what if we hadn't? What if we were elderly or had small children? Does the degree difference in legality make a difference to these people? In most states it's illegal to turn off the gas in the winter until March 15; Georgia does not have this law but really should They have a monopoly on gas service and operate in a moral grey area; unfortunately they need to be regulated and told how to behave
DECEIVING PRACTICESNOT DISCLOSING CHARGES UPFRONT
THIS COMPANY CHARGED ME A CONNECTION FEE OF $WHICH THE COMPANY DECEIVES CUSTOMERS WHEN COMMUNICATING SAME
THE EMAIL CONFIRMING THE REQUEST/ACCTO CONTAINS ALL THE INFORMATION REGARDING CHARGES AND PRICE PLAN- HOWEVER, IT CONVENIENTLY HIDES THE CHARGE FOR WHICH YOU HAVE TO CLICK A LINK TO VIEW IN AT LEAST TIMES TALKING TO THIS COMPANY THIS FEE WAS NEVER DISCLOSED UPFRONT- NOT EVEN IN THE WEBSITE WHEN REQUESTING NEW SERVICE
BELOW IS THE EMAIL RECEIVED WHICH DOES NOT STATE A CONNECTION CHARGE
The details regarding your service order are listed below:
* Premise address - *** XXXXX
* Date service will begin - July 14,
* Time frame of appointment - AM to PM
* Entrance instructions - Customer will be home
* Price plan -
You have selected the 6-Month Fixed price plan with a
I have a fixed-price agreement with Georgia Natural Gas scheduled to expire on November 30, The rate is $per therm On October 30, 2018, I entered into a fixed-price agreement with GNG which I expected to become effective as of December 1, The rate is $per therm
I received a letter from GNG dated October 2018, stating the term of the new fixed-price rate to be October 31, to November 7, I called and requested the new fixed rate to begin on December 1, and the Customer Service representative said this was not possible
In all other instances with gas providers with which I have entered into a fixed-price rate agreement, the effective period began at the end of my current agreement This was the case with GNG when I first became a customer in
Product_Or_Service: Natural Gas Service
Account_Number: XXXXXXXXX-XXXXXXX
Past due amount was paid, but required a $deposit to turn the gas back onTried to pay but office closed when it should be openNo gas -
My roommate paid the past due amount on our billThe gas company required a $deposit to turn it back onThe weather forecast said it would be in the freezing temperatures throughout the weekendI tried to pay the deposit at 6:PM Friday, but the gas company had closed the office for the day when they are supposed to be open until PMThe temp was below degrees last nightI called this morning (Saturday) and the office has remained closed even though their hours are 8-on SaturdayI cannot pay my deposit or request service if the office is closed Therefore, I will be without gas or heat the entire weekend and the temperature tonight should be in the teensI understand I can pay the deposit online but it will not reconnect my serviceI called the emergency line listed online but the man said I need to speak with GNG and he
Georgia Natural Gas (GNG) is cheating me with 'variable rate' Georgia Natural Gas (GNG) must explain why they charged me so high in August:
August: (not paid, yet)
July: (paid)
June: (paid)
May: (paid)
April: (paid)
Georgia Natural Gas (GNG) uses customer services practices that should be unlawful If a specific terminology is not used to disconnect services GNG will continue services at a vacated location to collect fees from customers I called and told the customer service representative I had moved and needed to transfer services The customer service representative informed me I had a past due amount and services could not be transferred until the past due amount is paid I told the representative because of the move I did not have the funds to pay the past due amount I was never advised I needed to be specific about having the services disconnected at my previous address There is an assumption if you inform someone you have moved you to not wish to continue services at the previous location nor pay for services at the previous location, especially when you cannot afford to pay the past due amount GNG is recording conversations which means GNG used these tactics previously and conti
They would no issue me a refund on a payment that I made on the account on the same day
My services was interruptedI called in may 10th to make a payment on the account to restore servicesi made a payment through the automated systemI called back in to set a turn on date and then they told me that they could not restore services and that my account was closedI feel this is poor business practicethey told me I had to open a new account and then told me I didnt qualify for the new account or services at allWhen I called in numerous times on the same day to get a refund I was denied very rudely and hung up on multiple times
Did not call before arriving, and lied about calling
I opened my account with GA Natural Gas on 2/16/They informed me that they would only be able to start my service on 2/18/between AM- PMWhile this was inconvenient, since I would have to be there, I work close to my home so I could make this work as long as they called ahead of timeThey promised to call me ahead of timeOn the date of delivery, they did not call and instead left a note in door stating that they were there and did not turn on the gasAgain, they promised to call but failed to do soI then called customer service to attempt to get a technician out the same dayThey claimed that the earliest they could start my service was Friday (2/19)They also then told my fiancee (who called later) that they did call me, which is untrueThey also refused to credit our account for this inconvenienceMy home is currently degrees
Georgia Natural gas promised to offer gas rate of $per Therm if we switch back to themThey also promised to keep our old GNG customer service charge of $and give us $credit towards our first billWhen we got the first bill it showed $price per therm, $GNG customer service chargeThey also billed us $for service with zero amount of gas used and then deducted $as credit, asking us to pay $ for no gas used since I already paid our previous gas company $for the same billing periodWhen I contacted Georgia natural gas about this bill I was told it is based on our credit scoreWhen I asked them to tell me what our credit score is the lady on the phone refused to tell meAs far as I know we have excellent credit score since anybody can look it up for freeGeorgia natural gas is manipulating the bill to recover the credit they promised to give customers for switching to them, thereby overcharging customers what they promised to charge
Produc
Price per therm more than doubled and as a result, my bill has increase 800%, Georgia Natural Gas has taken unfair advantage of me
I have been a GNG customer for years and I renewed for another year to lock in a fixed price per thermI was unaware that my pricing plan was changed from a fixed price of 55cents to $1.23, during the month of December more than double price increase and my gas bill had been averaging $now shot up to $Unfair, unscrupulous and wrong!
A prime example of PRICE GAUGING!
One of the customer service representative apply someone payment to my account resulting in a credit balance for my Jan bill, my service was turn off due to none payment for Jan bill but no effort was made to contact me directly to explain the error, I am a single mother with little children all under the age of 12, I contacted GNG on the 01/24/when I got home to find no hot water in my home, the office was already close, I call again on the 01/25/17, the situation was explained to me what had accord with my bill, receive a credit that was due to another customer and I had an outstanding balance for Jan payment, this was the reason for my disconnection, realizing the error was theirs I asked to have my service turn back on immediately only to be told I have to get an appointment and the first available appointment will be on 01/27/17, I was not please and ask for the manager who response was no help either
GNG needs to have on call service for situation like this, I call back
Zero starsGNG shut my gas off in January while I was out of townIn November, I had signed up for what I thought was the monthly automatic draft payment program; however when I called after finding out that my gas service had been disconnected I was told by the telephone operator that what I had signed up for was a one-time payment, so my bill had not been paid in two monthsI travel often and am not always home to check my mail for notifications from them, yet they refuse to send email notifications regarding service or disconnection of serviceI found out that my gas had been cut off when I returned home in January (the dead of winter) with my infantI paid off the entire amount over the phone in order to have my service reconnected ASAPNot only was I charged a reconnection fee, but they told me that in order to have my gas cut back on the next day I would have to be home from AM to PMWhen I asked if they could at least provide a courtesy call to let me know when they were on the way, I was told by the operator that she could specify in the note that I requested a courtesy call; however it is up to the technician to decide whether or not they feel like making the courtesy callWhile I was able to figure out how to rearrange my schedule for this appointment, I cannot help but to be concerned and frustrated for those individuals who may get their service disconnected due to financial challenges and are then expected to pay additional money for a reconnection fee and take an entire day off from work in order to have their gas reconnectedThe least GNG can do is ensure a courtesy call
Also, I would like to note that customers are required to print, fill out and mail or fax GNG an application form in order to sign up for the automatic draft payment programAutomatic draft payment is a service that I am able to set up online for all of my other utilitiesGNG makes this process quite inconvenientThis, in addition to the fact that they refuse to communicate with customers via email (not even to tell them that their gas is about to be shut off), makes it seem that customer convenience is not of much priority to them
Zero stars
I moved into my new home and researched natural gas companies to find the best rate per therm Scana was much lower than the rest of the companies coming in under a therm Before I went to sign up with Scana, a Google CPC (Cost Per Click) banner popped up in my browser window The ad was from Georgia Natural Gas advertising a rate almost identical to Scana at roughly a therm Being a past Georgia Natural Gas customer, I decided it would be better to stay with them if they could offer the advertised rate
After clicking on the ad, I was redirected to the GNG website siform for new service The rate that was advertised in the banner was NOT available on the standard GNG website To get it, I needed to enter through the banner advertisement URL After being redirected I signed up Online and entered all of my address information to begin service
In November I get a bill for $ I couldn't believe how high it considering the temperature had been so hotWe hard
Changed my billing rate without my consent and they came to the conclusion of bit making me aware but didn't want to change my bill amount to a reasonable price
On the bill for 01/25/the rate changed from the rate that I had for the previous month I was charged $for my gas bill and the customer service department stated that they could not rerate my bill to the previous rate because I did not contact them once the previous promotional rate ended This is a deceptive business tactic to charge customers more because of a promotion that ends On 02/01/I disconnected services and was charged the same rate in February as I was charged in January even after I contacted customer serviceI also did not receive a $credit that was promised to me when I contacted customer service to inquire about this issue
Product_Or_Service: Naural Gas
Order_Number: n/a
Account_Number: XXXXXXXXX-XXXXXXX
Service was shut off 03/21/and gas meter lockedAfter contacting them about this issue on 06/07/16, I am still being billed for gas usage
I have a seasonal disconnect service, using gas only in the cold seasonThen it is turned off to save energy & moneyI had this years service shut off on March The bills usually come up to two months out, but this year they just keep comingI called on June 7,at 3:40pm and talked to SheaShe got all the usage from the month of May credited back and my account brought to zero with a few dollars creditToday 06/15/I get another bill for last month of May $I need action taken to remove my account from then system as they do every year when I disconnect my gasI have to reapply for a new account every year
Called GNG January 25,2018, after receiving my bill in the amt of $431.41, to terminated previous plan(Variable Select) and Established new plan (Guaranteed Bill Plan) I was told by rep the new plan was effective immediatelyReceived Letter from GNG dated Jan 27, stating the new plan effective date was 1/26/to 01/25/at a flat rate of $79.41with includes everthing except state, local taxes and time chargesI then received my new bill which does not reflect ANY changes and totals $
I Called GNG @11:20am 02/27/spoke with manager Tasha who stated that per their Terms & Conditions of Service & Disclosure Statement my service does not go into affect until months/billing cycles...I advised her that the letter I received states "The following terms and conditions apply to the Guaranteed Bill PlanIf these terms and conditions conflict with GNG's Terms & Conditions of Service & Disclosure Statement (T&Cs)which apply to generally all GNG customers, the following
Falsely debits bank account
While a customer set up on automatic debit from my bank account, GNG debited my account two times in the same month in two different months It took weeks to resolve both instances so I left due to the poor customer service
Since leaving they have debited my account two months for which I had service from another provider I am not sure if they have an employee who is stealing from them and me OR if they are just trying to get extra money themselves but they must be stopped
Charged additional AGL base rate because of GNG scheduling of termination date
After receiving a promotional flyer in my bill (acct# XXXXXXXXX-XXXXXXX) several months ago, I agree to participate in the Georgia Natural Gas Company summer cutoff program
Under the program, I agreed to have my service terminated during the summer months to save the base rate (about $a month) to keep the pilot on in my furnace
Two days ago, June 1, 2016, I received a "final bill" and the amount was $51.35, or about $more than the usual base rate
When I called Customer Service, operator *** (employee #XXXXX) told me that this was because service was terminated on the 20th of May and the "roll over" for the base rate charged to GNG by AGL was the 19th of May
I argued that the date of termination was 1) set by GNG when I agreed to participate in their summer cutoff program, and not by me, and 2) would have been a factor in my agreeing to the program had I been aware that their p
I have account with GNG since I had a fixed rate plan which is from Feb to Feb I recently moved to a house which does not use any gas I called GNG customer service times, one week before my move and also on the day of my move (10/12) to end the service and both times the customer service rep said since the new residence does not have any gas the penalty is waivedI got a final bill in my email which has $penalty + latest month bill (the previous month bill was paid on 9/via bank draft)I send an email to GNG customer service with the bill explaining that I was told there would be no penaltyNO reply from GNGI called GNG and after waiting almost hour, a rep said the penalty was valid but the charged would be waived but I owed another month of billI just checked GNG web site now GNG web site showed I still owe $penalty plus current month bill plus previous month bill which my bank showed paid to GNG on 9/ So, now after contacting GNG about t
Our gas was turned off with no warning It is going to be degrees outside tonight, it's only illegal to turn off if it goes below degrees, customer service rep laughed when they explained this to us I'm not sure what they tell their customer service reps to say, but there wasn't even a discussion on the possibility of getting our gas turned on same day, also a chuckle from the rep on that one
In their system it said that we received phone calls and voicemails My husband and I both checked our phone records, no phone calls or voicemails to speak of Non-existant So now I have to pay a deposit and a reconnect fee because someone couldn't do their job $because someone said they left a voicemail and they did not I would have happily paid my past due amount if I had known By the end of it it was over $to get our gas turned back on; literally half of our bank account They also refused to acknowledge the possibility that we had no warning "It says in our system...." Well in my phone it's doesn't have any record of this...soooo? It's a he said she said; and we're on the loosing end because we need our home to have heat They've got you and they know it
These policies are predatory and targeted at low income individuals In our situation, we had the money to cover it, but what if we hadn't? What if we were elderly or had small children? Does the degree difference in legality make a difference to these people? In most states it's illegal to turn off the gas in the winter until March 15; Georgia does not have this law but really should They have a monopoly on gas service and operate in a moral grey area; unfortunately they need to be regulated and told how to behave
DECEIVING PRACTICESNOT DISCLOSING CHARGES UPFRONT
THIS COMPANY CHARGED ME A CONNECTION FEE OF $WHICH THE COMPANY DECEIVES CUSTOMERS WHEN COMMUNICATING SAME
THE EMAIL CONFIRMING THE REQUEST/ACCTO CONTAINS ALL THE INFORMATION REGARDING CHARGES AND PRICE PLAN- HOWEVER, IT CONVENIENTLY HIDES THE CHARGE FOR WHICH YOU HAVE TO CLICK A LINK TO VIEW IN AT LEAST TIMES TALKING TO THIS COMPANY THIS FEE WAS NEVER DISCLOSED UPFRONT- NOT EVEN IN THE WEBSITE WHEN REQUESTING NEW SERVICE
BELOW IS THE EMAIL RECEIVED WHICH DOES NOT STATE A CONNECTION CHARGE
The details regarding your service order are listed below:
* Premise address - *** XXXXX
* Date service will begin - July 14,
* Time frame of appointment - AM to PM
* Entrance instructions - Customer will be home
* Price plan -
You have selected the 6-Month Fixed price plan with a
I have a fixed-price agreement with Georgia Natural Gas scheduled to expire on November 30, The rate is $per therm On October 30, 2018, I entered into a fixed-price agreement with GNG which I expected to become effective as of December 1, The rate is $per therm
I received a letter from GNG dated October 2018, stating the term of the new fixed-price rate to be October 31, to November 7, I called and requested the new fixed rate to begin on December 1, and the Customer Service representative said this was not possible
In all other instances with gas providers with which I have entered into a fixed-price rate agreement, the effective period began at the end of my current agreement This was the case with GNG when I first became a customer in
Product_Or_Service: Natural Gas Service
Account_Number: XXXXXXXXX-XXXXXXX
Past due amount was paid, but required a $deposit to turn the gas back onTried to pay but office closed when it should be openNo gas -
My roommate paid the past due amount on our billThe gas company required a $deposit to turn it back onThe weather forecast said it would be in the freezing temperatures throughout the weekendI tried to pay the deposit at 6:PM Friday, but the gas company had closed the office for the day when they are supposed to be open until PMThe temp was below degrees last nightI called this morning (Saturday) and the office has remained closed even though their hours are 8-on SaturdayI cannot pay my deposit or request service if the office is closed Therefore, I will be without gas or heat the entire weekend and the temperature tonight should be in the teensI understand I can pay the deposit online but it will not reconnect my serviceI called the emergency line listed online but the man said I need to speak with GNG and he
Georgia Natural Gas (GNG) is cheating me with 'variable rate' Georgia Natural Gas (GNG) must explain why they charged me so high in August:
August: (not paid, yet)
July: (paid)
June: (paid)
May: (paid)
April: (paid)
Georgia Natural Gas (GNG) uses customer services practices that should be unlawful If a specific terminology is not used to disconnect services GNG will continue services at a vacated location to collect fees from customers I called and told the customer service representative I had moved and needed to transfer services The customer service representative informed me I had a past due amount and services could not be transferred until the past due amount is paid I told the representative because of the move I did not have the funds to pay the past due amount I was never advised I needed to be specific about having the services disconnected at my previous address There is an assumption if you inform someone you have moved you to not wish to continue services at the previous location nor pay for services at the previous location, especially when you cannot afford to pay the past due amount GNG is recording conversations which means GNG used these tactics previously and conti
They would no issue me a refund on a payment that I made on the account on the same day
My services was interruptedI called in may 10th to make a payment on the account to restore servicesi made a payment through the automated systemI called back in to set a turn on date and then they told me that they could not restore services and that my account was closedI feel this is poor business practicethey told me I had to open a new account and then told me I didnt qualify for the new account or services at allWhen I called in numerous times on the same day to get a refund I was denied very rudely and hung up on multiple times
Did not call before arriving, and lied about calling
I opened my account with GA Natural Gas on 2/16/They informed me that they would only be able to start my service on 2/18/between AM- PMWhile this was inconvenient, since I would have to be there, I work close to my home so I could make this work as long as they called ahead of timeThey promised to call me ahead of timeOn the date of delivery, they did not call and instead left a note in door stating that they were there and did not turn on the gasAgain, they promised to call but failed to do soI then called customer service to attempt to get a technician out the same dayThey claimed that the earliest they could start my service was Friday (2/19)They also then told my fiancee (who called later) that they did call me, which is untrueThey also refused to credit our account for this inconvenienceMy home is currently degrees
Georgia Natural gas promised to offer gas rate of $per Therm if we switch back to themThey also promised to keep our old GNG customer service charge of $and give us $credit towards our first billWhen we got the first bill it showed $price per therm, $GNG customer service chargeThey also billed us $for service with zero amount of gas used and then deducted $as credit, asking us to pay $ for no gas used since I already paid our previous gas company $for the same billing periodWhen I contacted Georgia natural gas about this bill I was told it is based on our credit scoreWhen I asked them to tell me what our credit score is the lady on the phone refused to tell meAs far as I know we have excellent credit score since anybody can look it up for freeGeorgia natural gas is manipulating the bill to recover the credit they promised to give customers for switching to them, thereby overcharging customers what they promised to charge
Produc
Price per therm more than doubled and as a result, my bill has increase 800%, Georgia Natural Gas has taken unfair advantage of me
I have been a GNG customer for years and I renewed for another year to lock in a fixed price per thermI was unaware that my pricing plan was changed from a fixed price of 55cents to $1.23, during the month of December more than double price increase and my gas bill had been averaging $now shot up to $Unfair, unscrupulous and wrong!
A prime example of PRICE GAUGING!
One of the customer service representative apply someone payment to my account resulting in a credit balance for my Jan bill, my service was turn off due to none payment for Jan bill but no effort was made to contact me directly to explain the error, I am a single mother with little children all under the age of 12, I contacted GNG on the 01/24/when I got home to find no hot water in my home, the office was already close, I call again on the 01/25/17, the situation was explained to me what had accord with my bill, receive a credit that was due to another customer and I had an outstanding balance for Jan payment, this was the reason for my disconnection, realizing the error was theirs I asked to have my service turn back on immediately only to be told I have to get an appointment and the first available appointment will be on 01/27/17, I was not please and ask for the manager who response was no help either
GNG needs to have on call service for situation like this, I call back
Zero starsGNG shut my gas off in January while I was out of townIn November, I had signed up for what I thought was the monthly automatic draft payment program; however when I called after finding out that my gas service had been disconnected I was told by the telephone operator that what I had signed up for was a one-time payment, so my bill had not been paid in two monthsI travel often and am not always home to check my mail for notifications from them, yet they refuse to send email notifications regarding service or disconnection of serviceI found out that my gas had been cut off when I returned home in January (the dead of winter) with my infantI paid off the entire amount over the phone in order to have my service reconnected ASAPNot only was I charged a reconnection fee, but they told me that in order to have my gas cut back on the next day I would have to be home from AM to PMWhen I asked if they could at least provide a courtesy call to let me know when they were on the way, I was told by the operator that she could specify in the note that I requested a courtesy call; however it is up to the technician to decide whether or not they feel like making the courtesy callWhile I was able to figure out how to rearrange my schedule for this appointment, I cannot help but to be concerned and frustrated for those individuals who may get their service disconnected due to financial challenges and are then expected to pay additional money for a reconnection fee and take an entire day off from work in order to have their gas reconnectedThe least GNG can do is ensure a courtesy call
Also, I would like to note that customers are required to print, fill out and mail or fax GNG an application form in order to sign up for the automatic draft payment programAutomatic draft payment is a service that I am able to set up online for all of my other utilitiesGNG makes this process quite inconvenientThis, in addition to the fact that they refuse to communicate with customers via email (not even to tell them that their gas is about to be shut off), makes it seem that customer convenience is not of much priority to them
Zero stars
I moved into my new home and researched natural gas companies to find the best rate per therm Scana was much lower than the rest of the companies coming in under a therm Before I went to sign up with Scana, a Google CPC (Cost Per Click) banner popped up in my browser window The ad was from Georgia Natural Gas advertising a rate almost identical to Scana at roughly a therm Being a past Georgia Natural Gas customer, I decided it would be better to stay with them if they could offer the advertised rate
After clicking on the ad, I was redirected to the GNG website siform for new service The rate that was advertised in the banner was NOT available on the standard GNG website To get it, I needed to enter through the banner advertisement URL After being redirected I signed up Online and entered all of my address information to begin service
In November I get a bill for $ I couldn't believe how high it considering the temperature had been so hotWe hard