Good Evening, For the 2nd time within a month period, my gas service has been disconnected after making a payment with Georgia Natural GasI made an online payment for my previous month's balance which was past due almost weeks agoCurrent balance due 12/11/Yet my service has been disconnected and now I will be charged a reconnect fee, plus the previous balance on top of other fees and have no gas service for at least week I planned to make a payment on Thursday, 11/ahead of the 12/due dateNo attempts at contacting me have ever been made by GNG, nor was any notice left on my property indicative they were on the premisesGNG has been business practices and minimal customer service/interactionEven if I paid the bill right now, it is always at least days before the gas is turned back onIn the previous instance I went week without gas after arranging a payment The om;y way to get the issue resolved is of course to make payment...I take issue with the bu
This is a shady business I called to let them know, payment would be made on Wednesday, May 30th early in the morning They disconnected my service the night before on May 29th Then as promised, I made my payment I was told however, it would be a week before the service could be restored, and they would have to charge me an additional $dollars for the privilege Product_Or_Service: Gas service Account_Number: [redacted]
Back in February, I restored gas to a rental property after the tenants moved outUpon the move out there was significant damage done to the property, keeping it from being able to be occupied until November, Between February and November the property was vacant as it was being worked onAt the beginning of November I attempted to turn the heat on to see that it wasn't workingI had someone come out to look at it and the water heater to be informed that I didn't have gas running to the propertyI found this confusing as I had been paying the gas bill since FebruaryI called Georgia Natural Gas (GNG) on the 20th of November, and explained to them that I didn't have gas running to the property and that it didn't make sense as I had been paying the billI was informed that back in April, the gas in the neighborhood had been turned off due to worry of a gas leak and that I was supposed to call them to turn it back onI explained that I was not notified of the ga
We were with GNG for years in our condo and took them with us upon moving into a house months agoWe were just given our bill of $after being charged $last month and $before thatOur usage and thermostat haven't changed in that timeframeI understand that when the weather is cooler than the company has to increase their rates a little as it is more expensiveHowever, nearly doubling our bill with no limits of how much the increase in charge can be and with no notice or warning is unethical and taking advantage of its customersWe were told we couldn't change to a fixed rate even if we wanted to until mid April due to how long it takes them to process a change.We have been loyal for years and are looking to move on after this
Product_Or_Service: Natural Gas
Deceptive marketing about the price plan effective date
The marketing and explanation on the phone regarding the effective date of a price plan is deceptive They say a price plan goes into effect on 12/25/16, from 1.139per therm to per therm, yet the reality is that therm new rate did not go into effect until the next time they come read the meter, in my case 2/10/
If they gas provider is going to continue charging the customer at the old rate until the next meter reading, don't say it goes into effect hours later, when it really does not go into effect until the next time they decide to send a meter reader to your home
There is also something seriously wrong, call it price gouging or whatever, if one minute the rate is per them and the next day they claim the price per therm will drop to
The games they play with price plans are like playing the stock market, I have to pay attention every day to what rates my natural gas provider is charging to get
first, shame on me for not watching them like a hawk
however
the practice of signing up a customer for a commitment, and not communicating when that commitment might be expiring, or offer some sort of outreach or automation that allows you to continue the plan you have signed up for, is sneaky and a trap
I called for the second year in a row complaining that my rates jumped by over 100% and I was told this was my fault for forgetting I signed up for this months ago
this was oct the day after I got my bill showing my rate expired and I was paying 2x for the month before today dec I called to complain that I received this month's bill and it was still 2xi was told I should expect at least 30-days before my new plan kicks in
WTF this is how they treat customerslike the commodity they sell this company should be avoided at all costs, they care nothing about their customers
Product_Or_Service: gas service
Account_Number:***
was scammed into staying with GNG by being lied to and then over charged!
If I could give them zero stars I would but the yelp would not log it! Let me tell you their latest SCAM!!!!! The SCAMMERS of Georgia Natural Gas are using a new technique to scam customersMy contract was up so I called their competitor SCANA and was told the price per therm was cents per thermSo I called Georgia Natural Gas and told them if they priced matched I would stay with them since I have used them for years in my home and business Well let me tell you the bill came and it was double the price per therm to be exactWhen I called they said it could take months for the adjusted priceI told *** the poor excuse of a manager and their Scam specialist that was not what *** their prior scammer and said to me*** the original scammer told me it would be adjusted in my bill; it would reflect the higher price until the computer adjusted the therm price but it would show the credit on t
Re-connection nightmare and complete lack of professionalism on the part of this company Clearly need to hire more field workers
Service disconnected on Completely my fault I forgot to pay the bill Paid bill in the evening of Paid an additional re-connect fee and deposit Once again I completely own that I failed to pay in a timely manner and they turned gas off, exactly how it should be However trying to get it turned back on even after payment is whole new kind of hell Called company first thing on to schedule re-connection They informed me first available was between 8- Begrudgingly I agreed thinking we could go one day Informed someone over had to be home Had my year old mom come sit at the house Got home Friday night, no gas Mom said the doorbell never rang and she never heard a knock Company closed now I try to call Saturday morning Never could get anyone on the phone Apparently their Saturday displayed
ATL Gas Light reported they went upstairs and turn on pilot and checked my unitLater I discovered cold air coming out upstairs and he never turn on
10/- Atl Gas Light tech came out to turn on gas/pilot lightsHe turned on downstairs and never went upstairsLater found out he reported to Atl Gas Light that he went upstairs and turned on pilot lightHe lied and Atl gas want come back out to light pilotI've been here for years and never lit a pilot light, don't know where it isHe reported a small gas leak in basement, who is to say I want have a leak upstairsThey are now requiring me to hire a plumber or someone else to come out and turn on the pilot light, even thought their technician lied and said he came upstairs and did itAtl Gas light want come back outI ordered service through GA Natural Gas and they have given every lame excuse they can give so Atl Gas Light want come back outWhat's the purpose of $reconnect fee if they don't connect everything
GNG online payment system doesn't talk to each other
GNG account: ***
On Jan 02,I made a payment on my account confirmation*** in the ammount of $On Jan 4th I noticed that my furnace wasn't coming on and noticed that my gas was shut lockI contacted GNG and they told me they had shut the gas off, GNG representative told me that it's my falt amd that I must pay a $reconnection fee, I asked how is it my falt and he said that when I make a a payment online I must notify GNG by phone, I told him that we are in and that it should be automated and that in fact I tried to call but they were closed amd he said yes we were closed on 1st and the 2nd but that I should of called on the 3rdI advised the GNG agent that I didn't call on the 3rd as the system should of updated it self to reflect my payment since its over 24hrs he said NO meaning that their system doesn't do that and that I must pay $to get my gas turned onI also spoke with a super
My gas service was disconnected on Thursday, July,29, I never received a disconnect notice I think it is completely ridiculous that my family is having to wait days without hot waterWe had a reconnect scheduled for Monday, July 31, between the hours of 8am-4pm My wife talked to the technician and stated to him that she would be home in minutes and when she got there he was gone This is absolutely terrible because I have small kids who need a hot bath
Deceptive advertising practices are used to take excess money from consumers and the company allows no reprieve upon contact
Product_Or_Service: gas service
Tell me how a $gas bill translates to a $bill every month? I got it, this fee, that fee, the other fee, oh and don't forget the taxesThere you go, are you making enough money gng? This is the 1st time I've ever had gas and from here on out I will make sure I don't ever have it again or that it isn't serviced by gng
Turned off my gas while it was snowing and in the teens in late January with absolutely no warning
Then, we signed up for automatic draft, but they still turned off our gas because automatic payments dont go through when there is an outstanding balanceAfter checking the website, it showed me having NO outstanding balance, but our bill suddenly shot up to FOUR HUNDRED DOLLARS
And then on top of this we will still have to pay atlanta gas light 65$ to turn the gas back on, which neither company have the ability to waive the fee for some reason
Product_Or_Service: gas
Account_Number: to be provided
Good Evening,
For the 2nd time within a month period, my gas service has been disconnected after making a payment with Georgia Natural GasI made an online payment for my previous month's balance which was past due almost weeks agoCurrent balance due 12/11/Yet my service has been disconnected and now I will be charged a reconnect fee, plus the previous balance on top of other fees and have no gas service for at least week
I planned to make a payment on Thursday, 11/ahead of the 12/due dateNo attempts at contacting me have ever been made by GNG, nor was any notice left on my property indicative they were on the premisesGNG has been business practices and minimal customer service/interactionEven if I paid the bill right now, it is always at least days before the gas is turned back onIn the previous instance I went week without gas after arranging a payment
The om;y way to get the issue resolved is of course to make payment...I take issue with the bu
I canceled my account since March and I'm yet to get the refund for my unused balanceI have made several calls and several emails
I canceled my account since March and I'm yet to get the refund for my unused balanceI have made several calls and several emails but they keep telling me different stories every-timethey said the check has been issued that I should be expecting it in the mailI have not receive anything in the mail since thenI want my money back please!
In March of I received an extremely high bill from GNG (my regular bill was roughly $42, and this bill was over $280) and called to inquire about the change in my billThe rep notified me that I should have called them to re-negotiate my price per therm prior to the end of that month as my month locked rate had moved to a high variable rateI was unaware of the need to call, but I agreed to pay the difference (which ended up being months at this astronomical rate) until my "guaranteed bill" would go into effectThey agreed to a roughly $50/month level bill for months, and the rep guaranteed on a recorded line that even if I moved I would have the same level bill until the end of the months
Three months later I moved to a new addressI called to switch my service from one address to the new one, and was told my level bill would more than doubleWhen I asked if I could negotiate my price per therm or if there was any way to work on a different priceI was told t
On July 30, we received notice that our year agreement for reduced rates was to expireThe notice stated that we would automatically be renewed at a rate of $per thermWe had been paying a rate of under our previous years agreementWe contacted GNG and told them that we researched the other two providers and their rate for a new customer was We were told that since we had been a customer for years that we would get a reduction to Our bill once the yearly reduced rate that we had been paying ran out was at $Again we called and were told that they would reduced this to $with a senior discountWe then received a letter that the actual rate would be $We started receiving our bills and none of the multiple discounted prices were adhered toOur latest bill just came and it is at Over the past several months we called multiple times and each time got a different rate and when the bill came we were over chargedUnfortunately whe
I began the process of trying to obtain a refund of a credit due to flat rate billing in the amount of on my deceased parents account in June of Have submitted every document requested each time and have been told by multiple representatives that everything needed has been received and a check issuedFirst and then second checks were issued in my deceased mothers name and returnedcancelledreissuedMost recentcurrent activity 2nd incorrect check stopped on their end and reissued in correctedmy name....Supposedly on June Still no refund received multiple calls later and multiple "will return your call" - No Refund no returned calls.Please assist in obtaining a resolutionThank you
Product_Or_Service: Utility- Natural Gas
Account_Number:***
Good Evening, For the 2nd time within a month period, my gas service has been disconnected after making a payment with Georgia Natural GasI made an online payment for my previous month's balance which was past due almost weeks agoCurrent balance due 12/11/Yet my service has been disconnected and now I will be charged a reconnect fee, plus the previous balance on top of other fees and have no gas service for at least week I planned to make a payment on Thursday, 11/ahead of the 12/due dateNo attempts at contacting me have ever been made by GNG, nor was any notice left on my property indicative they were on the premisesGNG has been business practices and minimal customer service/interactionEven if I paid the bill right now, it is always at least days before the gas is turned back onIn the previous instance I went week without gas after arranging a payment The om;y way to get the issue resolved is of course to make payment...I take issue with the bu
This is a shady business I called to let them know, payment would be made on Wednesday, May 30th early in the morning They disconnected my service the night before on May 29th Then as promised, I made my payment I was told however, it would be a week before the service could be restored, and they would have to charge me an additional $dollars for the privilege Product_Or_Service: Gas service Account_Number: [redacted]
Back in February, I restored gas to a rental property after the tenants moved outUpon the move out there was significant damage done to the property, keeping it from being able to be occupied until November, Between February and November the property was vacant as it was being worked onAt the beginning of November I attempted to turn the heat on to see that it wasn't workingI had someone come out to look at it and the water heater to be informed that I didn't have gas running to the propertyI found this confusing as I had been paying the gas bill since FebruaryI called Georgia Natural Gas (GNG) on the 20th of November, and explained to them that I didn't have gas running to the property and that it didn't make sense as I had been paying the billI was informed that back in April, the gas in the neighborhood had been turned off due to worry of a gas leak and that I was supposed to call them to turn it back onI explained that I was not notified of the ga
We were with GNG for years in our condo and took them with us upon moving into a house months agoWe were just given our bill of $after being charged $last month and $before thatOur usage and thermostat haven't changed in that timeframeI understand that when the weather is cooler than the company has to increase their rates a little as it is more expensiveHowever, nearly doubling our bill with no limits of how much the increase in charge can be and with no notice or warning is unethical and taking advantage of its customersWe were told we couldn't change to a fixed rate even if we wanted to until mid April due to how long it takes them to process a change.We have been loyal for years and are looking to move on after this
Product_Or_Service: Natural Gas
Deceptive marketing about the price plan effective date
The marketing and explanation on the phone regarding the effective date of a price plan is deceptive They say a price plan goes into effect on 12/25/16, from 1.139per therm to per therm, yet the reality is that therm new rate did not go into effect until the next time they come read the meter, in my case 2/10/
If they gas provider is going to continue charging the customer at the old rate until the next meter reading, don't say it goes into effect hours later, when it really does not go into effect until the next time they decide to send a meter reader to your home
There is also something seriously wrong, call it price gouging or whatever, if one minute the rate is per them and the next day they claim the price per therm will drop to
The games they play with price plans are like playing the stock market, I have to pay attention every day to what rates my natural gas provider is charging to get
first, shame on me for not watching them like a hawk
however
the practice of signing up a customer for a commitment, and not communicating when that commitment might be expiring, or offer some sort of outreach or automation that allows you to continue the plan you have signed up for, is sneaky and a trap
I called for the second year in a row complaining that my rates jumped by over 100% and I was told this was my fault for forgetting I signed up for this months ago
this was oct the day after I got my bill showing my rate expired and I was paying 2x for the month before today dec I called to complain that I received this month's bill and it was still 2xi was told I should expect at least 30-days before my new plan kicks in
WTF this is how they treat customerslike the commodity they sell this company should be avoided at all costs, they care nothing about their customers
Product_Or_Service: gas service
Account_Number:***
was scammed into staying with GNG by being lied to and then over charged!
If I could give them zero stars I would but the yelp would not log it! Let me tell you their latest SCAM!!!!! The SCAMMERS of Georgia Natural Gas are using a new technique to scam customersMy contract was up so I called their competitor SCANA and was told the price per therm was cents per thermSo I called Georgia Natural Gas and told them if they priced matched I would stay with them since I have used them for years in my home and business Well let me tell you the bill came and it was double the price per therm to be exactWhen I called they said it could take months for the adjusted priceI told *** the poor excuse of a manager and their Scam specialist that was not what *** their prior scammer and said to me*** the original scammer told me it would be adjusted in my bill; it would reflect the higher price until the computer adjusted the therm price but it would show the credit on t
Re-connection nightmare and complete lack of professionalism on the part of this company Clearly need to hire more field workers
Service disconnected on Completely my fault I forgot to pay the bill Paid bill in the evening of Paid an additional re-connect fee and deposit Once again I completely own that I failed to pay in a timely manner and they turned gas off, exactly how it should be However trying to get it turned back on even after payment is whole new kind of hell Called company first thing on to schedule re-connection They informed me first available was between 8- Begrudgingly I agreed thinking we could go one day Informed someone over had to be home Had my year old mom come sit at the house Got home Friday night, no gas Mom said the doorbell never rang and she never heard a knock Company closed now I try to call Saturday morning Never could get anyone on the phone Apparently their Saturday displayed
ATL Gas Light reported they went upstairs and turn on pilot and checked my unitLater I discovered cold air coming out upstairs and he never turn on
10/- Atl Gas Light tech came out to turn on gas/pilot lightsHe turned on downstairs and never went upstairsLater found out he reported to Atl Gas Light that he went upstairs and turned on pilot lightHe lied and Atl gas want come back out to light pilotI've been here for years and never lit a pilot light, don't know where it isHe reported a small gas leak in basement, who is to say I want have a leak upstairsThey are now requiring me to hire a plumber or someone else to come out and turn on the pilot light, even thought their technician lied and said he came upstairs and did itAtl Gas light want come back outI ordered service through GA Natural Gas and they have given every lame excuse they can give so Atl Gas Light want come back outWhat's the purpose of $reconnect fee if they don't connect everything
GNG online payment system doesn't talk to each other
GNG account: ***
On Jan 02,I made a payment on my account confirmation*** in the ammount of $On Jan 4th I noticed that my furnace wasn't coming on and noticed that my gas was shut lockI contacted GNG and they told me they had shut the gas off, GNG representative told me that it's my falt amd that I must pay a $reconnection fee, I asked how is it my falt and he said that when I make a a payment online I must notify GNG by phone, I told him that we are in and that it should be automated and that in fact I tried to call but they were closed amd he said yes we were closed on 1st and the 2nd but that I should of called on the 3rdI advised the GNG agent that I didn't call on the 3rd as the system should of updated it self to reflect my payment since its over 24hrs he said NO meaning that their system doesn't do that and that I must pay $to get my gas turned onI also spoke with a super
gng refuses to give me cents a therm as advertised in the letter they mailed to me
My gas service was disconnected on Thursday, July,29, I never received a disconnect notice I think it is completely ridiculous that my family is having to wait days without hot waterWe had a reconnect scheduled for Monday, July 31, between the hours of 8am-4pm My wife talked to the technician and stated to him that she would be home in minutes and when she got there he was gone This is absolutely terrible because I have small kids who need a hot bath
Deceptive advertising practices are used to take excess money from consumers and the company allows no reprieve upon contact
Product_Or_Service: gas service
Tell me how a $gas bill translates to a $bill every month? I got it, this fee, that fee, the other fee, oh and don't forget the taxesThere you go, are you making enough money gng? This is the 1st time I've ever had gas and from here on out I will make sure I don't ever have it again or that it isn't serviced by gng
Turned off my gas while it was snowing and in the teens in late January with absolutely no warning
Then, we signed up for automatic draft, but they still turned off our gas because automatic payments dont go through when there is an outstanding balanceAfter checking the website, it showed me having NO outstanding balance, but our bill suddenly shot up to FOUR HUNDRED DOLLARS
And then on top of this we will still have to pay atlanta gas light 65$ to turn the gas back on, which neither company have the ability to waive the fee for some reason
Product_Or_Service: gas
Account_Number: to be provided
Good Evening,
For the 2nd time within a month period, my gas service has been disconnected after making a payment with Georgia Natural GasI made an online payment for my previous month's balance which was past due almost weeks agoCurrent balance due 12/11/Yet my service has been disconnected and now I will be charged a reconnect fee, plus the previous balance on top of other fees and have no gas service for at least week
I planned to make a payment on Thursday, 11/ahead of the 12/due dateNo attempts at contacting me have ever been made by GNG, nor was any notice left on my property indicative they were on the premisesGNG has been business practices and minimal customer service/interactionEven if I paid the bill right now, it is always at least days before the gas is turned back onIn the previous instance I went week without gas after arranging a payment
The om;y way to get the issue resolved is of course to make payment...I take issue with the bu
I canceled my account since March and I'm yet to get the refund for my unused balanceI have made several calls and several emails
I canceled my account since March and I'm yet to get the refund for my unused balanceI have made several calls and several emails but they keep telling me different stories every-timethey said the check has been issued that I should be expecting it in the mailI have not receive anything in the mail since thenI want my money back please!
In March of I received an extremely high bill from GNG (my regular bill was roughly $42, and this bill was over $280) and called to inquire about the change in my billThe rep notified me that I should have called them to re-negotiate my price per therm prior to the end of that month as my month locked rate had moved to a high variable rateI was unaware of the need to call, but I agreed to pay the difference (which ended up being months at this astronomical rate) until my "guaranteed bill" would go into effectThey agreed to a roughly $50/month level bill for months, and the rep guaranteed on a recorded line that even if I moved I would have the same level bill until the end of the months
Three months later I moved to a new addressI called to switch my service from one address to the new one, and was told my level bill would more than doubleWhen I asked if I could negotiate my price per therm or if there was any way to work on a different priceI was told t
On July 30, we received notice that our year agreement for reduced rates was to expireThe notice stated that we would automatically be renewed at a rate of $per thermWe had been paying a rate of under our previous years agreementWe contacted GNG and told them that we researched the other two providers and their rate for a new customer was We were told that since we had been a customer for years that we would get a reduction to Our bill once the yearly reduced rate that we had been paying ran out was at $Again we called and were told that they would reduced this to $with a senior discountWe then received a letter that the actual rate would be $We started receiving our bills and none of the multiple discounted prices were adhered toOur latest bill just came and it is at Over the past several months we called multiple times and each time got a different rate and when the bill came we were over chargedUnfortunately whe
I began the process of trying to obtain a refund of a credit due to flat rate billing in the amount of on my deceased parents account in June of Have submitted every document requested each time and have been told by multiple representatives that everything needed has been received and a check issuedFirst and then second checks were issued in my deceased mothers name and returnedcancelledreissuedMost recentcurrent activity 2nd incorrect check stopped on their end and reissued in correctedmy name....Supposedly on June Still no refund received multiple calls later and multiple "will return your call" - No Refund no returned calls.Please assist in obtaining a resolutionThank you
Product_Or_Service: Utility- Natural Gas
Account_Number:***