Gift Card Spread

Hello Team,I am pleased to inform *** is given a full refund for her order on 07/12/12:however it can take few days for the amount to reflect back in her credit card accountif thereis anymore information you need from me then let me know. thanking you *** Gift
card spread

Your order has been paid for the full amount via ***. Hope we have resolved this issue for youSincere apologies for the inconvenience caused.Best,*** ***Customer Success Manager

Hi ***,We have sent you a full refund for your purchase.Most of our customer have been successful in using the card, which is why we delayed on the response a little.We sincerely regret the inconvenience caused to youHope to see you back soon so we can make up for this unfortunate
instance.Best,*** ***Customer Success Manager

HI ***,the *** gift card of face value $in this order was paid at the price (70% for the gift card with expiration) that you accepted in the system and this was done prior to you entering your card information for sale.We paid you this agreed price and as stated in the terms of use, the card is
fully transferred by you to us.We see that you decided to keep the card at a later time however we are unable to honor this return since the card has already soldYour payment for this has been resubmitted at the agreed pricing back to your ***. If you have any further questions, please do not hesitate to contact us.We appreciate your business and look forward to working with you again

Hi team, the same has been taken care of and customer is given a refund kindly close the complaint thanks ***gift card spread

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I would like to comment on the customer service issues that led me to file this complaint GiftCardSource advised on four separate occasions (including their response to this Revdex.com complaint) that they had found the card and will ship it to me (the summary below is paraphrased), my numerous responses in inquiries not incuded here:1) March We received the card from seller and will be mailing it first thing in the morning We'll email the tracking number.2) April We are sorry for the delay and you will receive the card shortly (no tracking number provided)3) May It took us a while to locate the card, it was sent in the mail as of 5-(no tracking number provided or received later)4) May (Revdex.com response) We can immediately ship the physical card and advise tracking by email (no tracking number provided)After reading the last response through Revdex.com, I sent email to GiftCardSpread.com advising I will wait until I receive the card before closing Revdex.com complaint, since I had already been told on three prior occasions that the card had been sent I received an email reply stating the card had been shipped and delivered to my PO box on April 19, including a USPS tracking number that indeed showed such delivery! So, the #promise above appears to be the true one Although I never received the card, apparently the *** mis-delivered the package or it was lost or stolen between post office and home Had GiftCardSpread been better with their customer service and advised promptly with tracking number that they shipped the package around mid April, it would have saved me a lot of time and aggravation, and wouldn't have resulted in Revdex.com and online review complaints.
Sincerely,
*** ***

Hi ***,We get our gift cards from third party sellers (not from the merchant directly) Which may allow us to sell them at a discounted rate but there is always a small chance the gift card having an issueWe guarantee our products for days as mentioned in our FAQsIn this case the voucher
for all cards have been viewed several times during the day period before reporting an issueUnfortunately we would not be able to honor a refund request for this order

Hi team, we regret the inconvenience, however the card was used after we sold it to *** *** *** also we cover the cards we sell for days and any issue must be reported within that periodrefer to point in the link
below. https://www.giftcardspread.com/TermsOFUse I request you to please close the complaint thanks *** gift card spread

Hi team,we did tell *** we will try and see if something can be worked out, also we tried to call him before I respond but reached voicemailnow to answer the question, our policy clearly states we cover the product for days that is because we hope for the consumer to use the product maximum withing that time frame considering the nature of how it functionsand *** bought this product on Feb We need *** to understand that we cant offer life time coverinfact nothing has a life time cover by the sellerhence if anything goes wrong needs to be reported withing the given days time framebeyond that even we cant get any information to investigate whats causing the issue. thank yougift card spread Feb 04, 08:58Feb 04, 08:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***, The next day ACH payments are for our regular bulk sellers that submit at least order every week.Your account did not have a sale for several months and was automatically removed from the bulk list. Please understand that due to Saturday and Sundays being a bank holiday, no ACH payments can reflect in your account on those dayThis is a beyond our scope of control.So overall, even though it's a non-bulk account, your privilege of ACH was still active and your payment was all completed within business days. We're sorry that this didn't meet your expectations, and moving forward please contact us directly at [email protected] so we can assist you better and make necessary changes to the account prior to sale

Hi team, sincere apologies for any inconvenience caused, however customer has not updated US verified *** ID with us to send the paymentKindly ask customer to login to giftcardspread account and update the *** ID.we will expedite the payment as soon as we have the required
information. thanks steve gift card spread

Hi Team,if we run through the terms of use https://www.giftcardspread.com/TermsOFUse it clearly reads we will honor the refund of amount paid by consumer and not actual face value. BUYING GIFT CARDS FROM GIFT CARD SPREAD.It is mutually agreed and understood that all purchases are final and, with the exception below, we will accept no returns and issue no refunds or creditsHowever, if the funds available on the Gift Card delivered and received by you is less than the one you purchased, or, if your purchased Gift Card is invalid, or not the correct merchant, retailer or brand, you may process a claim for a refund, provided that (a) you submit a claim to [email protected] within days of your purchase of the Gift Card. ERRORS ON THE WEBSITE; BILLING AND SHIPPING ERRORS.GCS cannot guarantee that our Website is entirely current and/or that the products and descriptions provided on the Website are current, accurate and/or in stock consumers choose to ignore terms of use, and as per the terms of use we have done as mentioned and honored a full refund of paid value. thanking you gift card spread

Dear ***,Our apologies for the issue with you gift cardWhen customers purchase gift cards from our website, we back them up for days after purchase in order for you to report any issues with the cardSince this transaction was over months old at the time of reporting, we try to claim this
amount from the seller on your behalf which is why matters of this nature take longer than usualOur intention is never to trouble our customers, and we are here to help even if it may be beyond the guarantee period.Since it's past the refund time frame, we are unable to issue this back on your credit cards, and a refund check is on its way to you.We hope that this meets your expectations and if there's anything else we may assist with, please do not hesitate to contact us

Complaint: ***
I am rejecting this response because: During the purchase of the gift card, there was no clear warning that it could be used by someone else I paid for the gift card but someone else used it
Sincerely,
*** ** ***

There was a slight miscommunication on our endWe refunded the difference amountI understand we have taken too much of your time but please be assured we value your business and will go the extra mile where ever necessary.Hope we resolved this for youIf there is anything I can help with you can Reply to the email I've sent you(personal extension and Email ID Attached) Best,*** ***Customer Success Manager

Hi Team, customer is already given a refund on CC XXXX*** ... Transaction ID: *** request you to close the complaint . Thanks gift card spread

Dear ***,We tried to contact you via phone but were unable to get a response.The gift cards sold to you were *** merchandise credits for online useEffective Jan 8th 2016, Lowes has now changed their policy wherein they will now require the merchandise credits to be redeemed in stores only via
the plastic cardThis was an unexpected change in policy that we were unaware of until Jan 6th.Even though the order is beyond our days return policy, we are happy to take care of this issue for youThe gift cards in your order are perfectly active & redeemable and we are sending these cards to your address on file with us for you to be able to redeem them. If you have any further questions or concerns, please feel free to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Nick, The gift card was sent out in the mail on 12/18/but around the holiday season the postal service may delay packageAt this point, we realize that it's a case of the item that's lost in the mail and have refunded in full for this transaction.Our most sincere apologies for your
trouble. If there's anything else we may assist in , please do not hesitate to call us on 855-955-5427.We appreciate your business and look forward to serving you again