Gilmore Heating & Air

DJ came to our home to troubleshoot and problem with our HVAC unit. He was very professional, courteous and thorough. He gave me a detailed explanation of the status of our system. He was quite candid about pricing and provided me with many options to consider once I had the opportunity to discuss with my husband. We decided to schedule a comfort specialist from Gilmore to come to our home and discuss replacement of our HVAC system as it had many needed repairs. We purchased and new HVAC system that day. I believe that the initial visit by DJ and the manner in which he represented his company, led us to this decision - Lori P

Very professional and helpful.

They were very efficient. The only complaint I had was that they refused to give us a breakdown of the charges. They would only give us a total cost for everything. We wanted to know how much the unit cost so we could add it to the basis of our house and how much tax we paid so we could deduct it next year. They wouldn't tell us despite repeated requests..

Our overall experience with [redacted]. was excellent. He was punctual and listened patiently to all of our concerns. His work was neat and efficient. After the completion of the work, he explained all the actions that he had taken and also addressed all of our concerns to our satisfaction. I would highly recommend Gilmore and [redacted].

Another great job from GILMORE HEATING & AIR! Adam was terrific and as ALL GILMORE TECH'S do, he did a more than thorough job cleaning & maintaining our 2 units for winter. Thanks Adam for your professionalism, courtesy & "old fashioned customer service". It is more than appreciated! We will see you in the spring!

Allen S. was here on Saturday to fix our A/C. The power had gone off Friday afternoon and the batteries went dead. He was very efficient and he was educational for me also. While he was here he did a six month check on the system without being asked.

Very professional and compitent

On 12/11/2015, Gilmore HVAC installed two hot water heaters, one at my home and one at my daughters home. The installing technician was: Jason M[redacted] and
I was impressed with his attention to detail, his thoroughness in getting them correctly installed, tested, clean-up, and providing instructions in the water heaters operation, etc..
All of the representatives I dealt with from the initial phone call to the company, the response to my house for a selection of the units, and the installation technician were friendly and helpful in providing detailed answers to my questions.

As always the Gilmore team performs their duties as if the customer is the boss. Informative, polite and efficient plus on time. Highly recommended.

To Whom It May Concern,

I would like to write a stellar review pertaining to Gilmore Heating.Air.Solar in Placerville CA. We have been doing business with this company for over 15 years, and want to say they are one of the most customer oriented businesses I have ever dealt with! Over the years they have always shown up on time, been very thorough

with their work, always explain in layman's terms what they have to do, if anything, then went over whatever they did if they had too do anything, cleaned up after they finished their work as if they had never been in our house, used OEM parts, and always very competitive in their pricing! This company has always gone above and beyond to make sure we the customer were always satisfied with their visit. So, if your looking for a Heating.Air.Solar company, call them, give them a try, I know you'll be satisfied with the whole experience. Sincerely, Steve Folsom CA

Jason was as good as they get. Extremely thorough, knowledgeable, and made sure I understood. Gilmore has a high standard for their staff, and trustworthy contractors are getting harder to come by as time goes on. Give them a call - you'll know immediately that you've got a professional on the job!

Great customer service! Gilmore will do it right for a low price, and very reliable to do maintenance service on an A/C unit as soon as you need them.

Kurtis was right on time, very personable , effceint and helpful. Did a good job all away around

Excellent service. Works with the customer to find the best deal. staff friendly both on phone and in person.

Derek and his fellow employee were on time, efficient and professional during their recent service call.

Derek C. serviced our heat/air conditioning unit. He was professional, pleasant and informative.

Review: Gilmore hvac installed this system 4 years ago. it has had problems every year since installed. problems usually at the beginning of winter or summer... Last year they left the people living there without air in the middle of a heat spell for several days while they ordered a part from Stockton via us mail) I paid 12 thousand dollars for this system and expected them to go to Stockton to get the part. this may seem trivial to those reading this but they didn't even tell us what was going on. this has been a pattern is there service calls and business practices. last year the general manager kept telling me he was going to give me something to make up for it...I don't want something...except for this unit to work correctly! when I called this time angry that this problem still exist after explaining the history of this unit I was told what was the problem. hello...its not working again. this could be my problem if only I would sign up for the twice yearly service ($$$$$) believe it or not I worked in the hvac trades for twenty years and even though I am of an advanced age, I know most if not nearly all of these units should have a twenty to twenty five year life span... that is unless this profession has gone to hell in a hand basket. Can you help me help them to see the errors of their ways? if not my only recourse would be to file litigation against the companyDesired Settlement: fix the damn unit once and for all...aqnd don't send away for the parts by mail to say ione, Jackson, sutter creek.

Business

Response:

Good afternoon, In response to Mr. [redacted]’s complaint: Gilmore Installed new heat pump 6/2008. He has had 2 repair calls prior to his recent call, both which were resolved at no charge. As with any mechanical device, there will be failures. We do not manufacture the equipment, but we are always here to service if there is ever an issue. We have always promptly responded to any calls for service. Our last communication with Mr. [redacted], was on July 1, 2014 at about 6:45 PM. Here are the notes from our call center when he called: 07/01/14 [redacted] CALLED BELLIGERENT AND IRATE AND CUSSING SCREAMING DEMEANING WORDS SAYING OUR COMPANY IS [redacted] AND WE NEED TO FIX THE UNIT ASAP BUT I EXPLAINED HE NEEDED TO CALM DOWN AND CB WHEN HE COULD TALK WITHOUT BEING RUDE. He then called back and talked to our unit manager at approximately 6:55pm. He was still belligerent and rude and would not let her get a word in edgewise. Our manager assured him we would have our technician to his rental at 8AM, which we fulfilled. We got the unit running and recommended he get the unit back on the maintenance plan as the manufacture recommends to avoid these nuisance items, which he did. I am surprised to hear he is so angry when we have always, always given him great service and all covered under warranty.We can not guarantee a unit will not break down, but we do guarantee to always be here if it does. We have done absolutely nothing wrong. We have gone over and above for the gentleman even while he verbally abuses all he comes in contact with at our company. I see that you received this response the same night he called in for service. It was a minor repair and all should be good. Please let me know if there is anything else I can do for you. Sincerely, [redacted] ###-###-####

Review: Incorrect Unit Installed. Ongoing defects with Unit. Multiple parts replacements, only to have another part go out.Lennox Air Conditioning Unit 5 ton

Unit installed in 2010 and immediately did not work. We are part time residents and every time we are at the residence for 2 weeks or more the unit stops working. Conden2er, circuit board, misc various other parts and many service calls. They repeatedly promise a Lennox rep will come out, but that has never happened. It is 112 and we have called them twice, no response. A new, rarely used unit, should not go out every time we come home. We want them to replace it. We have requested this many times before. They keep telling us this is the last issue, but it never is. We hsve spoken to other Lennox Dealers who tell us it is usually the Installer. They need to realize by now, this is a defective unit from the start and needs to be replaced. Desired Settlement: We want a working unit we can depend on to be installed by one of their senior techs; This problem is a huge inconvenience and my wife has an autoimmune condition that could end her in the hospital with extreme heat or cold when the unit fails. They repeatedly tell us they have fixed it once and for all. The last time a tech came out here he couldn't figure it out and called Lennox only to find, this unit had defective circuit boards. Had to replace. Well, the circuit board has gone out again and they are not returning calls. It is 112 degrees

Business

Response:

Business' Initial Response

t this time Gilmore has reached an agreement with our client. Our company has ordered a complete replacement system for Mr. & Mrs [redacted]. We have extended the courtesy of "upgrading" the model to address the energy star ratings that was of concern by the client. At this time we are waiting for our client to choose a convenient time for Gilmore to Install the new HVAC system. We are in touch with our clients & greatly anticipate concluding this transaction. Thank you [redacted] Office Manager for Gilmore Heating & Air.

Consumer's Final Response

The Company has agreed to replace the defective Unit with another Unit of our choice They are to be back in touch with us around July 8th for resolution. We will await the outcome.

Gilmore people have been very helpful during this transaction. They have been on time when any appointments have been set, and have waited on me one time that I was running late. Nick was very courteous and did a good job explaining what he did while inspecting heating unit. Will look forward to seeing him again for inspection of the A/C unit.

I've had excellent service from Gilmore.