Gilt Groupe, Inc.

Hello [redacted],We are sorry your order is delayed outside of the original estimated delivery dates when you placed the order. The vendor just made us aware of this issue recently and will be updated on our site as well in relation to the correct delivery dates.Because...

of this discrepancy we have advised we are refunding $99.95 to your credit card.If you do not wish to wait until mid July for the bed, we can still request the order is cancelled and apologize for the inconvenience this has caused.Sincerely,Gilt Service

In reference to complaint ID# [redacted] we have reviewed this again and due to the technical error we are happy to offer a $25 credit onto the members account as they did not receive a reminder email.
 
As the voucher is still valid for its purchase price as per the terms and conditions we are unable to offer a full refund.
 
Kind Regards
 
[redacted]
 
 
Gilt Member Support

Hi There, I can confirm that our IT department have advised that the email address on file has been unsubscribed from email as of Friday, May **, 2015 8:39:13 PM and would take 3-5 business days for communication to cease. In order to get this matter resolved for you in a timely matter we do need you to forward the email (or screen grab) that you receive from Us so that we can send this over to our IT department to review and resolve. Once again I do apologize for the inconvenience. Kindest regards, [redacted]
[redacted]

Hi there, Thanks for sending this through. As there is currently a dispute linked to this account, we are unfortunately unable to discuss it. The member may contact their bank for any updates relating to this dispute. Warm regardsPaddyGilt Customer Support

Hi [redacted],Thank you for reaching out.I’m so sorry to hear that you’re dissatisfied with the quality of your purchase! We completely stand-by the guarantee that every item is the authentic label it promises to be.Unfortunately, as the charge has been disputed we are now unable to...

help from a customer service perceptive. The card holder will need to contact her bank or card issuing company for any updates relating to the dispute. My sincerest apologies for any inconvenience caused. Kind regards,JessicaCustomer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Hi [redacted],
I am very sorry to hear you are unhappy with our return policy. Unfortunately, all intimate items would always be final sale for hygienic reasons. This would be mentioned on the sale page and again at checkout. 
Our sincere apologies for the...

inconvenience. 
Warm Regards,
[redacted]
Gilt, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My actual problem is about the misleading information on the website. The product is listed with Origin: United Kingdom, while the bag I received as made in China. I know that some Mulberry products were made in China, Turkey, etc.. And some are indeed made in UK. If I knew the bag is made in China, I would not buy this bag at all. The "Origin" information indeed mislead me in purchasing this product. It's not fair at all. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I'm so sorry to hear that you're unhappy about terms and conditions attached to the vouchers you purchased for [redacted]. Unfortunately, as this offer has now ended and was noted as final sale, we're unable to provide a refund. On the sales page...

and on the voucher it stated that "Gratuity is not included; we recommend tipping 15% on the full retail value prior to receiving service(s) ($70)". I've also attached some screenshots of the sales page and the voucher where it specifies these terms and conditions. We sincerly apologize for any inconvenience this may cause!If it is of help we're happy to change the name on the voucher so that you may gift it to a friend or relative, or it can be redeemed with the vendor after expiry for goods and services to the value of the purchase price for a period of 5 years.You can find out more about our return policy here: [redacted]Should you ever need assistance for any future queries you can also contact us on Live Chat here -  [redacted].  Warm regards,JessicaCustomer Service Supervisor

Hi there,
Thank you for reaching out to us.
Looking into this issue, I can see that the only contact we have received about this would have been within the last several weeks. However, I can see that the Member, [redacted], has also forwarded in an email and I can see that...

this would have led to a misunderstanding. For convenience, I have copied in the section with which both the Member and myself are referring to;
"The New York Yankees announced that tonight's game between the Yankees and Los Angeles Dodgers at Yankee Stadium has been postponed due to inclement weather. The game has been rescheduled as the first game of a separate-admission, day-night doubleheader for tomorrow, Wednesday, June **, at 1:05 p.m."
I can also see that, from the initial contact we have on file; "Because you had complimentary tickets this then meant in order to redeem these tickets your party would have to attend the rescheduled game which was June **, 2013, 7:05 p.m. start.
If the tickets were not used on this date unfortunately we cannot offer tickets to a future game. This offer was only for fans holding paid tickets. As your party was attending the alumni meal the ticket is deemed complimentary." As the email the Member has forwarded in went on to say;
"Fans holding Complimentary tickets (COMP) for tonight’s game must use them for the rescheduled game. Complimentary tickets (COMP) or equivalent tickets bear no cash value and do not have any additional benefits that may be offered to ticket(s) with a dollar value."
Unfortunately, as this is the case we are unable to provide a credit, refund or provide Yankee tickets on field level.
I do sincerely apologize for the inconvenience.
Kindest regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just received the goods today.But I found a more serious problem.Yo...⇄ is US10 - EU44. I also found the official website of this table.This, t...⇄ want to get reasonable compensation. I hope you will be able to deal with it...⇄ />  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

I had recieved $25 credits before I complained this.But as I said,I lost about my giftcards with amount about $85.I got the giftcards from [redacted].The giftcards could be used just one time,when I got the refund,the giftcards became invalid at the sametime.As the giftcards could be used to pay for orders of other shopping websites,not only GILT.COM,so I insist that GILT should pay me about $85 to my [redacted] account.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don’t accept the seller’s explanation. They are listing the “Cammeo” wallet as “Pink” on the sale page, which is very misleading. When I selected the wallet, I relied on the written listing which I believe is more reliable than the picture, because the color might show slightly different in different exposure. And the wallet I received has the product tag showing the color as “Cammeo” too. I checked with Prada retail store as well. They have the same model in “Pink” color and mine is definitely in color of “Cammeo”. If they listed the correct color, I won’t make the purchase at all.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Replied to Member in seperate email, allowing return.

Hi there,
After looking into the issue, we have processed a request to have a check for the amount of $59.00 be sent out. This can take between 6-8 weeks to be processed and dispatched.
Kindest regards,
[redacted]
[redacted]

Hi [redacted], 
The terms of the offer were clearly noted at the time of purchase under the what to know section. This Offer is final sale and nonrefundable we are unable to provide you with a refund in this instance as per your original request. 
Regards
Denis
Gilt Customer Service Supervisor

Hi [redacted],
I do apologize that you are not satisfied with the outcome of our previous conversations. We never aspire for any member to have this experience. I can confidently assure you that we aim to be as lenient with our policy as we can and that if this sale was live, we would of...

course have issued a refund as an exception. However the sale was no longer live when you contacted us preventing us from refunding. The notes on the account indicate you first contacted us October [redacted] in relation to this whilst the orders were placed on September [redacted] and [redacted]. Within 24 hours of these orders being submitted you would have received two emails with two separate vouchers with two separate charges indicating two orders were submitted. If you had contacted us at this point of course we could have issued a refund.
I would like to emphasize that all Gilt City orders are strictly Final Sale and non returnable as advertised on our sale page. I have reviewed both orders in your account for you, the first order was submitted on Sep **, 2014 11:35 PM and the second order was Sep **, 2014 04:06 AM EDT. There was a large gap between this time frame indicating they were submitted at different times, once an order is submitted you receive confirmation of this through email 5 - 10 minutes. This would have been the case for both vouchers.
Although this voucher is limited to one per member and you cannot avail of the second voucher, you can change the name on the second voucher and issue this as a gift. If you wish to do so please let us know we would be happy to help.
I apologize sincerely for this outcome as I wish I had a more customer satisfying outcome for you. However I am happy to advise you can use your paid value.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I totally disagree with their statements and the descriptions of the looks of the LV handbag. Attached are the photos from their website and the photos of the LV bag that I received. There were no spots on the bottom on the photos on their website but the bag that I received has 3 wore off white spots on the bag. From the photos of the LV handbag from their website, there were no spots on the side of the bag. But, there were mud and spots on the outside of the bag that I received. I can send Gilt.com more photos to proof that the bag I received is totally different from the bag showing to me.
Regards,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

No I do not want to purchase at the 110.00 price - I want to purchase at the email price that was sent to me at 6:01 am this morning
 
"[redacted]"

Hi [redacted],Thank you for reaching out.We're so sorry to hear of your dissatisfaction with this matter and I certainly understand how frustrating this matter must be. However as per our terms of membership, "Gilt may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Gilt deems appropriate in its sole discretion"We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.Warm regards,CianCustomer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]