July 5, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concerns and we do apologize for any inconvenience causedAfter discussing this matter fully with our claims management team the decision made denying your lost claim in the US will not be over turned. The package was accepted by your neighbor, which is considered alternative method of deliveryPlease contact your shipper who may file a lost claim in the country of origin Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L*** DHL Office of the President
HelloThe DHL tracking number is ***After repeated research on ***, ***, sending messages and asking neighbors, I discovered that the "*** family that signed for my package lives in building which is on the complete opposite side of my large apartment complex (*** *** ***I am in building Therefore, the mail courier wasn't even close to my apartmentThey told me their substitute courier that day "did not recall" where he left the package and refused to try to retrieve it for me
Thank you for the response 1) I spoke to numerous DHL to include leadership and it was never stated a GPS verified the location, therefore the response is convenient The driver stated "he remembered my door" but the local office stated "he ships 1000s of packages a day so he can't remember my package The driver also stated he received a signature, conflicts with Mark's response. 2) On 5/15, my package was delivered to the wrong address by ***, someone signed, but the driver realized his mistake before he left and retrieved the package The tracking information displayed delivered at 11:38AM When I called *** about the ackage I was told it's back at the store because no one is at my house during that timeI asked why it show delivered and the manager explained the situation, less layers for clarity and immediate resolution. Therefore, I GPS Pinnacle Drive to see where it takes me and possibly retrieve the package the DHL driver left and GPS terminates direction "as soon as you enter pinnacle drive by stating, destination ahead on your left.' It DOES NOT take you to the exact door The driver was not at my addressThe street is shaped like a U with two entrances, my entrance is second and my house is in proximity to the second entrance, but rarely do people use itThey enter the first entrance and immediately begin searching for my address When they reach the second entrance they treat it as an exit.Therefore, Mark's response is inadequate of facts and received as a standard response for lost packages. DHL should take accountability for their mistake, initiate any process for correction and break the perpetual cycle of hiding behind a process that immediately relieves them of poor customer service
Their response is a lie. My invoice number for me paying Barlin delivery that billed for DHL is *** for $17.56My invoice number for *** ** S*** for $24.00I paid for the shipping directly to the shipping company
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be solved if DHL Express find my package or pay the loss I have suffered.This was a box containing ladies suits which has very sentimental values for me and my family I will wait until for the business to perform this action and extend their searches and find out where did they deleiver the box to , if it does not then I would need Revdex.com to help me solving this matter . Thank you to Revdex.com for their great customer service !!
Regards,
*** ***
June 21, 2016 Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID#: *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered
regarding the shipping experience with DHL Waybill *** Our records confirm that DHL Waybill *** was returned to the shipper, *** in China under DHL Waybill *** on April 6, The shipper was notified when the shipment arrived into Shanghai gateway on April 11, and was made aware that this was a return shipment for DHL Waybill *** The shipment is still on hold with customs in China and can be cleared if the shipper hires a broker for clearance Once again please extend our sincere apologies to our customer regarding this unfortunate incidentShould you have any questions or comments, do not hesitate to contact me Sincerely, Jennifer B***DHL Office of the PresidentTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The package has been delivered and I am satisfied with the resolution of this complaintThank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the response, but it is a blatant shirking of responsibilityI waited by the door for the package but the driver never knocked or rang the bellThe note was left without any real attempt at delivery.
Regards,
*** ***
As the attachment which is the reply from the sender shows, in their system my order has been completed and there is nothing they can do nowIn another word, they won't make a claim as DHL said since their system doesn't allow toAnd I do believe this is not the sender or mymistake, DHL should take care of it and make the refund
First of all, the signature was definitely not signed by me or anyone in the apartment, because there is no one in the apartment during the time it got signed so there is no one can sign for itThe carrier did not ask for my permission to leave it in front of my door, and I checked with my neighbors or leasing office and anythingNo one said there was a package got delivered from DHL, so I assume the carrier either lost it or stole itI am really really disappointed, the signature confirmation appeared for its reason, that means me or anyone need to sign for itBut there was no one did, so I wonder how did the carrier deliver the package, and what is the meaning of signature confirmation??
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedPlease note that DHL did reach out to us and did resolve the matter satisfactorily
Regards,
*** ***
January 8,
*** ***
*** *** *** ***
M*** *** *** ***
RE: Case Number - ***
DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer
recently incurred with DHL
We have researched our customer’s concern and please know that DHL has conducted a follow up investigation. After extensive searches of our Service Centers, including warehouses, docks, vehicles and lost and found facilities, we have not been able to locate our customer’s shipment Unfortunately, the shipment has been declared lost.
We urge our customer file a loss claim for the shipment A loss claim form can be accessed from our website www.dhl-usa.com or by calling our customer service center at ***
*
Once again DHL would like to apologize for the service issues involvedShould you have any further questions regarding this matter, please do not hesitate to contact me at your convenience
Sincerely,
Tara G***
DHL *** ** *** ***
DHL appreciates being given the opportunity to research and address our customer's concerns. Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July It was signed for by ** *** at 13:30, at address *** * *** *** *** in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,*** ***DHL Office of the President
November 17, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the delivery service issues
our customer incurred with DHL Our customer has already escalated this matter to our executive office and I am currently corresponding with our customer directly to resolve this. Our customer can reach me directly should there be any further questions or concerns Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Michelle T*** DHL Office of the President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I can never trust this business to follow up my case.I am the owner of this package and the attachment shows that they agreed that this package belonged to me.You can see their management offered $Fuel card!!!Their office in Iran did not accept to receive any complaint because they claimed that the package was lost in Canada.So,the DHL leaders in Canada are responsible for this mismanagement and must pay full compensation to me
December 20, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID *** * *** * ***
DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide
resolutionThe details needed may include but are not limited to:DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely,Michelle Ti***DHL Office of the President
July 5, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concerns and we do apologize for any inconvenience causedAfter discussing this matter fully with our claims management team the decision made denying your lost claim in the US will not be over turned. The package was accepted by your neighbor, which is considered alternative method of deliveryPlease contact your shipper who may file a lost claim in the country of origin Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L*** DHL Office of the President
HelloThe DHL tracking number is ***After repeated research on ***, ***, sending messages and asking neighbors, I discovered that the "*** family that signed for my package lives in building which is on the complete opposite side of my large apartment complex (*** *** ***I am in building Therefore, the mail courier wasn't even close to my apartmentThey told me their substitute courier that day "did not recall" where he left the package and refused to try to retrieve it for me
Thank you for the response 1) I spoke to numerous DHL to include leadership and it was never stated a GPS verified the location, therefore the response is convenient The driver stated "he remembered my door" but the local office stated "he ships 1000s of packages a day so he can't remember my package The driver also stated he received a signature, conflicts with Mark's response. 2) On 5/15, my package was delivered to the wrong address by ***, someone signed, but the driver realized his mistake before he left and retrieved the package The tracking information displayed delivered at 11:38AM When I called *** about the ackage I was told it's back at the store because no one is at my house during that timeI asked why it show delivered and the manager explained the situation, less layers for clarity and immediate resolution. Therefore, I GPS Pinnacle Drive to see where it takes me and possibly retrieve the package the DHL driver left and GPS terminates direction "as soon as you enter pinnacle drive by stating, destination ahead on your left.' It DOES NOT take you to the exact door The driver was not at my addressThe street is shaped like a U with two entrances, my entrance is second and my house is in proximity to the second entrance, but rarely do people use itThey enter the first entrance and immediately begin searching for my address When they reach the second entrance they treat it as an exit.Therefore, Mark's response is inadequate of facts and received as a standard response for lost packages. DHL should take accountability for their mistake, initiate any process for correction and break the perpetual cycle of hiding behind a process that immediately relieves them of poor customer service
Their response is a lie. My invoice number for me paying Barlin delivery that billed for DHL is *** for $17.56My invoice number for *** ** S*** for $24.00I paid for the shipping directly to the shipping company
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be solved if DHL Express find my package or pay the loss I have suffered.This was a box containing ladies suits which has very sentimental values for me and my family I will wait until for the business to perform this action and extend their searches and find out where did they deleiver the box to , if it does not then I would need Revdex.com to help me solving this matter . Thank you to Revdex.com for their great customer service !!
Regards,
*** ***
June 21, 2016 Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID#: *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered
regarding the shipping experience with DHL Waybill *** Our records confirm that DHL Waybill *** was returned to the shipper, *** in China under DHL Waybill *** on April 6, The shipper was notified when the shipment arrived into Shanghai gateway on April 11, and was made aware that this was a return shipment for DHL Waybill *** The shipment is still on hold with customs in China and can be cleared if the shipper hires a broker for clearance Once again please extend our sincere apologies to our customer regarding this unfortunate incidentShould you have any questions or comments, do not hesitate to contact me Sincerely, Jennifer B***DHL Office of the PresidentTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The package has been delivered and I am satisfied with the resolution of this complaintThank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the response, but it is a blatant shirking of responsibilityI waited by the door for the package but the driver never knocked or rang the bellThe note was left without any real attempt at delivery.
Regards,
*** ***
As the attachment which is the reply from the sender shows, in their system my order has been completed and there is nothing they can do nowIn another word, they won't make a claim as DHL said since their system doesn't allow toAnd I do believe this is not the sender or mymistake, DHL should take care of it and make the refund
First of all, the signature was definitely not signed by me or anyone in the apartment, because there is no one in the apartment during the time it got signed so there is no one can sign for itThe carrier did not ask for my permission to leave it in front of my door, and I checked with my neighbors or leasing office and anythingNo one said there was a package got delivered from DHL, so I assume the carrier either lost it or stole itI am really really disappointed, the signature confirmation appeared for its reason, that means me or anyone need to sign for itBut there was no one did, so I wonder how did the carrier deliver the package, and what is the meaning of signature confirmation??
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedPlease note that DHL did reach out to us and did resolve the matter satisfactorily
Regards,
*** ***
January 8,
*** ***
*** *** *** ***
M*** *** *** ***
RE: Case Number - ***
DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer
recently incurred with DHL
We have researched our customer’s concern and please know that DHL has conducted a follow up investigation. After extensive searches of our Service Centers, including warehouses, docks, vehicles and lost and found facilities, we have not been able to locate our customer’s shipment Unfortunately, the shipment has been declared lost.
We urge our customer file a loss claim for the shipment A loss claim form can be accessed from our website www.dhl-usa.com or by calling our customer service center at ***
*
Once again DHL would like to apologize for the service issues involvedShould you have any further questions regarding this matter, please do not hesitate to contact me at your convenience
Sincerely,
Tara G***
DHL *** ** *** ***
DHL appreciates being given the opportunity to research and address our customer's concerns. Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July It was signed for by ** *** at 13:30, at address *** * *** *** *** in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,*** ***DHL Office of the President
package was open then re-taped back I have payed to have item fixedDHL is so big they can s
t on people like me with no repercussions at all
November 17, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the delivery service issues
our customer incurred with DHL Our customer has already escalated this matter to our executive office and I am currently corresponding with our customer directly to resolve this. Our customer can reach me directly should there be any further questions or concerns Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Michelle T*** DHL Office of the President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I can never trust this business to follow up my case.I am the owner of this package and the attachment shows that they agreed that this package belonged to me.You can see their management offered $Fuel card!!!Their office in Iran did not accept to receive any complaint because they claimed that the package was lost in Canada.So,the DHL leaders in Canada are responsible for this mismanagement and must pay full compensation to me
December 20, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID *** * *** * ***
DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide
resolutionThe details needed may include but are not limited to:DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely,Michelle Ti***DHL Office of the President