Date Sent: 9/6/2017 5:13:46 PMThis is not an acceptance of the business' response but I am simply providing the information they asked for to look into the matter further. I cannot find another way to respond without clicking "Accept Business Response" which I want to make abundantly clear at...
present I do not.The tracking number they are asking for is as follows:[redacted]I look forward to hearing from them to see how they proceed.
March 7, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – Mr. [redacted] DHL again appreciates being given the opportunity to address the concerns. Every matter of this nature is taken very seriously and investigated thoroughly to ensure corrective measures are taken to avoid future instances. DHL’s contractual obligation is with the shipper. Unfortunately we are unable to extend a refund to Mr. Meinhardt directly and would suggest that he contact the Shipper of the goods to request his money to be refunded. Please extend our sincere apologies once again to our customer regarding this unfortunate incident. Sincerely, Ken Bu[redacted] DHL Office of the President
Thank you for the reply. My complaint pertains to what I had already been told by a DHL representative that the claim would not be paid because of inclement weather. There was no weather problems in Minnesota on the day of delivery aside from light rain. Tracking showed the package in Minnesota and on the truck for delivery on the morning of the scheduled delivery. I also provided tracking information from [redacted] who delivered us packages on the same day. I would ask the Revdex.com to leave this case open until DHL makes a final decision on this claim. Thank you.[redacted]
December 1, 2016 Revdex.com [redacted]
[redacted] RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. According to the information provided the courier received a signature release and instructions on where to leave our customer’s package. The courier advised the package was left in front of a second set of doors at the delivery address so that it would not be exposed to the public. I am sorry that the package was not located causing an inconvenience to our customer. A lost claim will need to be initiated by the shipper / bill to party as they own the claim rights for this shipment. Once again please accept our apologies for the issues involved. Sincerely, Mark L[redacted] DHL Office of the President
November 27,
2015RevDex.com 4428 North 12th Street Phoenix, AZ 85014Complaint ID [redacted] [redacted]DHL
appreciates being given the opportunity to research and address our customer's
concerns. It is
unfortunate that our customer was not provided details regarding Customs
fee’s. The extra charges that were
assessed on the shipment were from assessed by the US Government officials and
not DHL. Duties and taxes can be
assessed when importing any material of value to another country. This is to regulate all types of the material
into the country. Should you
have any questions or comments, do not hesitate to contact me. Sincerely,[redacted]DHL Office of
the President
February 25, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL 10 digit tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Please be advised if your tracking numbers are longer than 10 digits, there may be a possibility it was sent with another business unit of DHL. If this is the case, please provide the full tracking number so that we may address these issues to them directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela D. [redacted] DHL Office of the President
January 23, 2018 Revdex.com 1010 East Missouri Avenue Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Again, we sincerely apologize for the frustrations our customer encountered regarding the shipping experience. Our records indicate that AWB [redacted] the shipment was detained by the Indian government prior to export from India. Once the matter between the shipper and the Indian government has been resolved, the package should be released for shipping to the U.S. Our customer will need to reach out to their vendor for further assistance. Once again please extend our sincere apologies to our customer for any inconvenience but the matter is beyond DHL’s control. Sincerely, John G[redacted] DHL Office of the President
Date Sent: 9/6/2017 5:13:46 PMThis is not an acceptance of the business' response but I am simply providing the information they asked for to look into the matter further. I cannot find another way to respond without clicking "Accept Business Response" which I want to make abundantly clear at...
present I do not.The tracking number they are asking for is as follows:[redacted]I look forward to hearing from them to see how they proceed.
March 7, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – Mr. [redacted] DHL again appreciates being given the opportunity to address the concerns. Every matter of this nature is taken very seriously and investigated thoroughly to ensure corrective measures are taken to avoid future instances. DHL’s contractual obligation is with the shipper. Unfortunately we are unable to extend a refund to Mr. Meinhardt directly and would suggest that he contact the Shipper of the goods to request his money to be refunded. Please extend our sincere apologies once again to our customer regarding this unfortunate incident. Sincerely, Ken Bu[redacted] DHL Office of the President
Thank you for the reply. My complaint pertains to what I had already been told by a DHL representative that the claim would not be paid because of inclement weather. There was no weather problems in Minnesota on the day of delivery aside from light rain. Tracking showed the package in Minnesota and on the truck for delivery on the morning of the scheduled delivery. I also provided tracking information from [redacted] who delivered us packages on the same day. I would ask the Revdex.com to leave this case open until DHL makes a final decision on this claim. Thank you.[redacted]
December 1, 2016 Revdex.com [redacted]
[redacted] RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. According to the information provided the courier received a signature release and instructions on where to leave our customer’s package. The courier advised the package was left in front of a second set of doors at the delivery address so that it would not be exposed to the public. I am sorry that the package was not located causing an inconvenience to our customer. A lost claim will need to be initiated by the shipper / bill to party as they own the claim rights for this shipment. Once again please accept our apologies for the issues involved. Sincerely, Mark L[redacted] DHL Office of the President
November 27,
2015RevDex.com 4428 North 12th Street Phoenix, AZ 85014Complaint ID [redacted] [redacted]DHL
appreciates being given the opportunity to research and address our customer's
concerns. It is
unfortunate that our customer was not provided details regarding Customs
fee’s. The extra charges that were
assessed on the shipment were from assessed by the US Government officials and
not DHL. Duties and taxes can be
assessed when importing any material of value to another country. This is to regulate all types of the material
into the country. Should you
have any questions or comments, do not hesitate to contact me. Sincerely,[redacted]DHL Office of
the President
they are [redacted], and as I said I have home cameras and no pachage was dropped off
February 25, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL 10 digit tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Please be advised if your tracking numbers are longer than 10 digits, there may be a possibility it was sent with another business unit of DHL. If this is the case, please provide the full tracking number so that we may address these issues to them directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela D. [redacted] DHL Office of the President
January 23, 2018 Revdex.com 1010 East Missouri Avenue Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Again, we sincerely apologize for the frustrations our customer encountered regarding the shipping experience. Our records indicate that AWB [redacted] the shipment was detained by the Indian government prior to export from India. Once the matter between the shipper and the Indian government has been resolved, the package should be released for shipping to the U.S. Our customer will need to reach out to their vendor for further assistance. Once again please extend our sincere apologies to our customer for any inconvenience but the matter is beyond DHL’s control. Sincerely, John G[redacted] DHL Office of the President