Revdex.com North 12th Street Phoenix, AZ [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the billing issue our customer recently incurred with DHL As the shipment was lacking contact information for both the shipper and receiver the shipment was returned Additionally, there were no charges that were assessed for the returned shipmentAt this time we cannot remove any charges as there are none to be foundOnce again please accept our sincerest apologies for any inconvenience this may causeSincerely, [redacted] DHL Office of the President
October 29th, Revdex.com E Missouri Ave Phoenix, AZ Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
September 11th, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that this package was delivered on September 5th at 3:PM local time and left at the address per the shipper’s authorizationAccording to the initial Revdex.com complaint filed our customer is claiming non delivery of her packageIn this case our customer may file a lost claim in the US rather than having to work directly with her vendorPlease go to the below link to complete the lost claim formPlease include your shipping charges and proof of paymentAlso please include in the description of contents field ‘SDA Shipment’This will alert the claims agent to the service opted by the shipper [redacted] Once again DHL would like to apologize for the service issues involved All necessary actions will be taken to ensure that these types of service failures do not happenSincerely, Mark L [redacted] DHL Office of the President
December 14, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsOn behalf of DHL’s CEO office, thank you for your inquiry regarding shipment # [redacted] DHL has researched this matter; the shipment did encounter a one day delay due to a technical issueFor any further concerns we kindly ask our customer to contact the shipper directly The delay was an uncontrollable occurrence which is not covered under DHL’s terms and conditionsWe do sincerely apologize for any inconvenience this may have causedWe do sincerely apologize for any inconvenience this may be causingSincerely, [redacted] DHL Office of the President
What Mr G [redacted] attempts to describe about DHL's tracking website is simply not trueAs evidenced by the tracking log and locations, a "container" was not scanned at the multiple locations between Solfia Bulgaria and Reno NV, USAAdditionally, while trying to locate my item four DHL employees confirmed the individual package did in fact arrive and was scanned in Reno.I will continue my complaint and investigationI respectfully request Mr G [redacted] actual contact information as "office of the president" is as vague as the excuse he gave for their loss of my item.Thank you [redacted]
My brother, [redacted] , contacted the DHL office in Iraq and they told him that DHL record indicated that the package has been delivered and they didn't refund him and also didn't follow up with himWe don't have a poof of delivery and DHL cannot find the notice and that will not help us to reissue the official documents
May 24, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I have received our customers request for reimbursement DHL conducts business in accordance with its Terms and Conditions of CarriageThese Terms and Conditions govern all of the shipments that travel through our network Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
I appreciate the response from the businessUnfortunately, after submitting the original Revdex.com complaint, I contacted DHL several more times to attempt to resolve the issueI have received conflicting information (depending on who I speak with) regarding what can and can't be done with the package.For example, I was initially told on Friday that the package could be routed to a different addressWhen I learned that the business could only deliver between 10am and 6pm EST, when I'm at work, I requested that they forward it to my wife's addressDHL then informed me that package is unable to be routed to a different address, contrary to what they told me originally.DHL also told me that they are unable to return to sender without permission from the business, and that if I requested to return to sender, the package might sit idly in the center, without ever being returnedIt is unclear to me whether returning the sender would guarantee that the item is actually shipped back to the sender.If DHL can return the item to sender as soon as possible, and provide a tracking number showing that the item is in route to the sender, and is deliver the item back to the sender in a prompt and successful manner, I would be completely satisfiedUnfortunately, it is unclear to me what the business can or cannot do, and whether they are unable to guarantee their services
January 18, Revdex.com North 12th Street Phoenix, AZ 85014RE: Case # [redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the service issues our customer recently incurred with DHL Unfortunately we do not have enough information to proceed with researching the casePlease advise our customer that further details are needed in order to provide resolution The details needed may include but are not limited to: DHL Shipment waybill number(s) Shipper/Recipient information Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please accept our apologies for the issues involved Sincerely, Tara G [redacted] DHL Office of the President
June 8, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns DHL tracking number: [redacted] Per my review the expected date of delivery was listed for December 22, Our customer’s shipment was delayed due to security and customs inspections in China and the USOn December 21, the delivery date was changed to December 27th by the recipientPer section Jof our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Mark Loomis DHL Office of the President
June 6, Revdex.com North 12th Street Phoenix, AZ RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Local DHL Management was provided all the details regarding the delivery issue and subsequent interaction with station personnel Additionally, the Customer Service management team has been engaged to review this as well and I can assure you that appropriate action will be taken to prevent these issues in the future Under the DHL Terms and Conditions of Carriage, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder The shipping costs for this package were paid for by the shipper, and billed to the shipper’s account in the United Kingdom Our customer would need to contact their shipper and request a refund of the shipping costs as they hold the rights to the shipment Once again DHL would like to apologize for the service issues involved Sincerely,John G [redacted] DHL Office of the President
January 5, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns After reviewing the shipment details, it was determined that the shipment is currently undergoing the Customs clearance processThe receiver has been contacted by their local DHL to assist with the clearance, as their involvement is required to complete the final delivery Customs is requiring the receiver’s tax registry code for formal clearanceWe strongly suggest that you allow the receiver to continue working with their local DHL for clearanceIn addition, we show that you are currently working with a research specialists in regards to the delayPlease continue to work with them directly as they will continue to keep you updated We apologize for the service the receiver has received and will take your feedback to address these concerns with the management team in Côte d’Ivoire Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela M [redacted] DHL Office of the President
I cannot accept this resolution until the refund has actually posted to my credit account DHL has told me before that the refund has been processed- when it never was How long until this posts to my credit card? What date was it processed? Is there a confirmation number?
January 19, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill Our records indicate that our customer is currently working with our research department and they will be the ones to provide the documentation that he has requested Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, John G [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer’s concernsWe sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] .Local DHL Management was provided all the details regarding the incorrect delivery and was recovered and delivered correctly to our customer Corrective action will be taken regarding this case.Once again DHL would like to apologize for the service issues involved All necessary actions will be taken to ensure that these types of service failures do not happen.Sincerely, [redacted] DHL Office of the President
November 24, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID: [redacted] – Ms [redacted] DHL appreciates being given the opportunity to address your concerns On behalf of DHL Express please accept my sincere apologies for any inconvenienceYour experience was certainly not indicative of the high service standards our customers deserve and expect I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
February 15, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Per our research we found that this shipment was sent using our Global Mail delivery serviceWe have sent an email to the customer and informed her that we received her package on February 8, I also informed her that she will receive her package on or before February 21, – because this was sent as a ground shipment – which was elected by her seller We provided her with the USPS website for additional tracking and advised her to contact us, if she needs further information Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President Tell us why here
November 29, Revdex.com [redacted] RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attentionI will review and provide an update to our customer as soon as it becomes available to meAlso I have asked our tracking team to close their research file as I will be conducting a full investigation into this matter Once again please accept our apologies for the issues involved Sincerely, Mark L [redacted] DHL Office of the President
Revdex.com North 12th Street Phoenix, AZ [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the billing issue our customer recently incurred with DHL As the shipment was lacking contact information for both the shipper and receiver the shipment was returned Additionally, there were no charges that were assessed for the returned shipmentAt this time we cannot remove any charges as there are none to be foundOnce again please accept our sincerest apologies for any inconvenience this may causeSincerely, [redacted] DHL Office of the President
October 29th, Revdex.com E Missouri Ave Phoenix, AZ Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
September 11th, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that this package was delivered on September 5th at 3:PM local time and left at the address per the shipper’s authorizationAccording to the initial Revdex.com complaint filed our customer is claiming non delivery of her packageIn this case our customer may file a lost claim in the US rather than having to work directly with her vendorPlease go to the below link to complete the lost claim formPlease include your shipping charges and proof of paymentAlso please include in the description of contents field ‘SDA Shipment’This will alert the claims agent to the service opted by the shipper [redacted] Once again DHL would like to apologize for the service issues involved All necessary actions will be taken to ensure that these types of service failures do not happenSincerely, Mark L [redacted] DHL Office of the President
they are [redacted] , and as I said I have home cameras and no pachage was dropped off
December 14, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsOn behalf of DHL’s CEO office, thank you for your inquiry regarding shipment # [redacted] DHL has researched this matter; the shipment did encounter a one day delay due to a technical issueFor any further concerns we kindly ask our customer to contact the shipper directly The delay was an uncontrollable occurrence which is not covered under DHL’s terms and conditionsWe do sincerely apologize for any inconvenience this may have causedWe do sincerely apologize for any inconvenience this may be causingSincerely, [redacted] DHL Office of the President
What Mr G [redacted] attempts to describe about DHL's tracking website is simply not trueAs evidenced by the tracking log and locations, a "container" was not scanned at the multiple locations between Solfia Bulgaria and Reno NV, USAAdditionally, while trying to locate my item four DHL employees confirmed the individual package did in fact arrive and was scanned in Reno.I will continue my complaint and investigationI respectfully request Mr G [redacted] actual contact information as "office of the president" is as vague as the excuse he gave for their loss of my item.Thank you [redacted]
My brother, [redacted] , contacted the DHL office in Iraq and they told him that DHL record indicated that the package has been delivered and they didn't refund him and also didn't follow up with himWe don't have a poof of delivery and DHL cannot find the notice and that will not help us to reissue the official documents
May 24, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I have received our customers request for reimbursement DHL conducts business in accordance with its Terms and Conditions of CarriageThese Terms and Conditions govern all of the shipments that travel through our network Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
I appreciate the response from the businessUnfortunately, after submitting the original Revdex.com complaint, I contacted DHL several more times to attempt to resolve the issueI have received conflicting information (depending on who I speak with) regarding what can and can't be done with the package.For example, I was initially told on Friday that the package could be routed to a different addressWhen I learned that the business could only deliver between 10am and 6pm EST, when I'm at work, I requested that they forward it to my wife's addressDHL then informed me that package is unable to be routed to a different address, contrary to what they told me originally.DHL also told me that they are unable to return to sender without permission from the business, and that if I requested to return to sender, the package might sit idly in the center, without ever being returnedIt is unclear to me whether returning the sender would guarantee that the item is actually shipped back to the sender.If DHL can return the item to sender as soon as possible, and provide a tracking number showing that the item is in route to the sender, and is deliver the item back to the sender in a prompt and successful manner, I would be completely satisfiedUnfortunately, it is unclear to me what the business can or cannot do, and whether they are unable to guarantee their services
Hi, The way bill number is [redacted] And the status of it, as of today Dec.9, is still awaiting customer to pick upthanks
January 18, Revdex.com North 12th Street Phoenix, AZ 85014RE: Case # [redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the service issues our customer recently incurred with DHL Unfortunately we do not have enough information to proceed with researching the casePlease advise our customer that further details are needed in order to provide resolution The details needed may include but are not limited to: DHL Shipment waybill number(s) Shipper/Recipient information Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please accept our apologies for the issues involved Sincerely, Tara G [redacted] DHL Office of the President
June 8, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns DHL tracking number: [redacted] Per my review the expected date of delivery was listed for December 22, Our customer’s shipment was delayed due to security and customs inspections in China and the USOn December 21, the delivery date was changed to December 27th by the recipientPer section Jof our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Mark Loomis DHL Office of the President
June 6, Revdex.com North 12th Street Phoenix, AZ RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Local DHL Management was provided all the details regarding the delivery issue and subsequent interaction with station personnel Additionally, the Customer Service management team has been engaged to review this as well and I can assure you that appropriate action will be taken to prevent these issues in the future Under the DHL Terms and Conditions of Carriage, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder The shipping costs for this package were paid for by the shipper, and billed to the shipper’s account in the United Kingdom Our customer would need to contact their shipper and request a refund of the shipping costs as they hold the rights to the shipment Once again DHL would like to apologize for the service issues involved Sincerely,John G [redacted] DHL Office of the President
January 5, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns After reviewing the shipment details, it was determined that the shipment is currently undergoing the Customs clearance processThe receiver has been contacted by their local DHL to assist with the clearance, as their involvement is required to complete the final delivery Customs is requiring the receiver’s tax registry code for formal clearanceWe strongly suggest that you allow the receiver to continue working with their local DHL for clearanceIn addition, we show that you are currently working with a research specialists in regards to the delayPlease continue to work with them directly as they will continue to keep you updated We apologize for the service the receiver has received and will take your feedback to address these concerns with the management team in Côte d’Ivoire Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela M [redacted] DHL Office of the President
I cannot accept this resolution until the refund has actually posted to my credit account DHL has told me before that the refund has been processed- when it never was How long until this posts to my credit card? What date was it processed? Is there a confirmation number?
January 19, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill Our records indicate that our customer is currently working with our research department and they will be the ones to provide the documentation that he has requested Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, John G [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer’s concernsWe sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] .Local DHL Management was provided all the details regarding the incorrect delivery and was recovered and delivered correctly to our customer Corrective action will be taken regarding this case.Once again DHL would like to apologize for the service issues involved All necessary actions will be taken to ensure that these types of service failures do not happen.Sincerely, [redacted] DHL Office of the President
November 24, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID: [redacted] – Ms [redacted] DHL appreciates being given the opportunity to address your concerns On behalf of DHL Express please accept my sincere apologies for any inconvenienceYour experience was certainly not indicative of the high service standards our customers deserve and expect I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
February 15, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Per our research we found that this shipment was sent using our Global Mail delivery serviceWe have sent an email to the customer and informed her that we received her package on February 8, I also informed her that she will receive her package on or before February 21, – because this was sent as a ground shipment – which was elected by her seller We provided her with the USPS website for additional tracking and advised her to contact us, if she needs further information Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President Tell us why here
November 29, Revdex.com [redacted] RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attentionI will review and provide an update to our customer as soon as it becomes available to meAlso I have asked our tracking team to close their research file as I will be conducting a full investigation into this matter Once again please accept our apologies for the issues involved Sincerely, Mark L [redacted] DHL Office of the President