May 26, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I have received our customers request for reimbursement DHL conducts business in accordance with its Terms and Conditions of CarriageThese Terms and Conditions govern all of the shipments that travel through our network Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Mark L [redacted] DHL Office of the President
December 28, Revdex.com East Missouri AvePhoenix, AZ RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] This matter was forwarded to the local DHL Management Team in the Nashville, TN area to review and I can assure you appropriate action has been taken prevent such instances from recurring With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in Pakistan as they contracted with DHL to carry the goodsThe customer will need to contact the shipper directly regarding any refund he feels may be due Once again DHL would like to apologize for any inconvenience Sincerely, John G [redacted] DHL Office of the President
December 29, Revdex.com East Missouri AvePhoenix, AZ 85014RE: [redacted] - Case # [redacted] DHL sincerely apologizes for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] There was no mention of repackaging or damage to the contents in the original feedback only a request for refund of the shipping charges Regardless, the customer will need to contact the shipper in Pakistan regarding the damage and refund issues as, mentioned previously, they hold the claim rights to the shipment and any compensation to the customer would have to come from the shipperOnce again DHL would like to apologize for any inconvenience Sincerely, John G***DHL Office of the President
June 5, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Per my review the expected date of delivery was listed for December 29, Our customer’s shipment was delayed due to security and customs inspections in China and the USYour claim file was carefully reviewed by the DHL claims department supervisor, Robert Nielsen and per section Jof our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays was denied Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
Good Morning , This does not directly involve the US and our colleagues in India have been made aware of the situationThey attempted to make contact with the receiver multiple times to provide the necessary documentation to clear the shipment and did not receive a responsePlease let me know if you have any questionsKind Regards,
June 23, Revdex.com E Missouri AvePhoenix, AZ RE: [redacted] * [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Our customer is currently working with our Executive Team in regard to his concerns outlined in his letter to the Revdex.comWe are in the process of investigating this matter and will be providing a full update as soon as it has been completed Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
January 25, Revdex.com East Missouri AvePhoenix, AZ RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] and any miscommunication that occurred After review, our records indicate that the shipment was recalled by U.SCustoms and Border Protection (***) for a physical exam of the contents after it had arrived in our Dallas service centerThese types of inspections are typically to ensure compliance with U.STrademark Regulations and do not require any additional paperwork from DHL Express This situation is beyond DHL’s control Once [redacted] released the shipment, it was returned to DHL Express and the delivery was completed on January 3, With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in China as they contracted with DHL to carry the goodsThe customer will need to contact the shipper and any refund would have to come from the shipper directly Once again DHL would like to apologize for any inconvenience Sincerely, John G [redacted] DHL Office of the President
September 9, Better [redacted] Phoenix, AZ [redacted] [redacted] DHLappreciates being given the opportunity to research and address our customer'sconcernsWe sincerely apologize for the delivery service issues our customerincurred with DHL We haveresearched our customer’s concerns regarding the automated notification, the deliveryattempt and the request for a refund of the shipping charges The matter has been thoroughly reviewed forany areas of opportunity and appropriate action has been taken Under the DHLTerms and Conditions of Carriage, the rights and responsibility for cargoclaims belong to one of two parties: the shipper or the Bill To accountholder The shipping costs for this package were paid for by the shipper,and billed to the shipper’s account in Hong Kong Our customer would need to contact theirshipper and request a refund of the shipping costs, as they hold the rights tothe shipment Once againDHL would like to apologize for the service issues involved.Sincerely, [redacted] DHL ExecutiveResponse and Customer Care
December 13, Revdex.com EMissouri Ave Phoenix, AZ RE: [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Local DHL Management in the *** *** area was provided all the details regarding the incorrect delivery and the package was recovered and delivered correctly to our customer Corrective action will be taken regarding this case to prevent similar occurrences in the future Once again DHL would like to apologize for the service issues involved All necessary actions will be taken to ensure that these types of service failures do not happen in the future Sincerely, John G [redacted] DHL Office of the President
July 9, Revdex.com North 12th Street Phoenix, AZ Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns In order to complete the claim process, the bill to party, Postal Annex # [redacted] can contact our customer service department at ###-###-####Our customer service team will assist in getting that process started Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L***DHL Office of the President
January 11, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
October 26, 2015Better Business Bureau North 12th Street Phoenix, AZ [redacted] DHL sincerely apologizes for the delivery service issues our customer experiencedThe matter has been thoroughly reviewed based on the feedback provided by the customer and appropriate action has been taken to prevent such occurrences in the future.With regard to compensation, the DHL Terms and Conditions of Carriage govern all shipments that travel through our network Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder The shipping costs for this package were paid to DHL by the shipper using the shipper’s account in Hong Kong Our customer would need to contact their shipper to request a refund of the shipping costs, as the shipper is the one who contracted with DHL to carry the goods Once again DHL would like to apologize for the service issues involved.Sincerely, [redacted] DHL Executive Response and Customer Care
October 27, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is for duty/tax payment on an inbound shipment sent to Mr**The invoice will need to paid as this was a charge assessed by US customsI did confirm that the invoice was mailed on October 19thI am sorry Mr [redacted] did not receive the invoice prior to the payment dateMaybe a delay was incurred via the local mailMr [redacted] may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoiceOnce again DHL appreciates the opportunity to research and address our customer’s concernsSincerely, [redacted] DHL Office of the President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11021575, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
July 7, Revdex.com North 12th Street Phoenix, AZ RE: Case # [redacted] – [redacted] Please let me start by thanking you for taking the time to share your experience with us Upon investigation of Ms [redacted] ’s concerns it appears this shipment was billed to a 3rd party, InXpress, who has been contracted by Kawa Capital Management to ship their packagesThe InXpress Support Office can be contacted at ###-###-####, for any assistance neededWe would like to suggest that Ms [redacted] contact InXpress directly regarding compensation Please accept our sincere apologies for any inconvenience caused Every matter of this nature is taken very seriously and investigated thoroughly to ensure our customer’s receive a fair and reasonable outcomeSincerely, Tara G [redacted] DHL Office of the President
March 3, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer recently incurred with DHLUnder DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the vendor from whom they purchased the goods for any refund or replacementOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, John G [redacted] DHL Office of the President
February 17, Revdex.com North 12th Street Phoenix, AZ 85014RE: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns DHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our process Our records indicate the shipment was delivered on February 17, at 11:13am to the correct address of Riverside Blvd Our customer can contact the shipper the shipper to file for a service failure refund since the shipper is the account holder and holds the claim rights Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
February Revdex.com North 12th Street Phoenix, AZ Case Number - [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer incurred with DHL Please let Huang He know that DHL will investigate this matter internally to prevent these types of situations in the future Also please be advised the experience was certainly not indicative of the high service standards our customers deserve and expect Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
Information from DHL are NOT TRUE.DHL Delivery agent entered into the community by pressing BuzzerI was waiting inside the house and I only opened the gate but DHL just left a not INSIDE the community and did not deliver the product.How can they enter but not deliver the product ?I immediately called DHL care and explained to come back and deliver it as I was waiting for the product for weekSpoke to different agents to get the package but no one called me back with an update as they promisedagents, managers and an agent for Revdex.com complaint spoke to me but none of them gave me an update or fix the issue- DHL did not leave a note intially.- DHL left a note inside after entering into the community but did not deliver the product( Note- I gave my contact number, my gate code, my neighbors code and rescheduled this time )- DHL managers promised to call back within hour but no update or call back I requested for a return of this package and would cost about $to ship it back internationallyIt costed time and money for me
May 26, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I have received our customers request for reimbursement DHL conducts business in accordance with its Terms and Conditions of CarriageThese Terms and Conditions govern all of the shipments that travel through our network Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Mark L [redacted] DHL Office of the President
December 28, Revdex.com East Missouri AvePhoenix, AZ RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] This matter was forwarded to the local DHL Management Team in the Nashville, TN area to review and I can assure you appropriate action has been taken prevent such instances from recurring With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in Pakistan as they contracted with DHL to carry the goodsThe customer will need to contact the shipper directly regarding any refund he feels may be due Once again DHL would like to apologize for any inconvenience Sincerely, John G [redacted] DHL Office of the President
December 29, Revdex.com East Missouri AvePhoenix, AZ 85014RE: [redacted] - Case # [redacted] DHL sincerely apologizes for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] There was no mention of repackaging or damage to the contents in the original feedback only a request for refund of the shipping charges Regardless, the customer will need to contact the shipper in Pakistan regarding the damage and refund issues as, mentioned previously, they hold the claim rights to the shipment and any compensation to the customer would have to come from the shipperOnce again DHL would like to apologize for any inconvenience Sincerely, John G***DHL Office of the President
The response from the business DHL express is I was never was contacted or spoken to by the company with any sort of resolution regarding my package
June 5, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Per my review the expected date of delivery was listed for December 29, Our customer’s shipment was delayed due to security and customs inspections in China and the USYour claim file was carefully reviewed by the DHL claims department supervisor, Robert Nielsen and per section Jof our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays was denied Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
Good Morning , This does not directly involve the US and our colleagues in India have been made aware of the situationThey attempted to make contact with the receiver multiple times to provide the necessary documentation to clear the shipment and did not receive a responsePlease let me know if you have any questionsKind Regards,
June 23, Revdex.com E Missouri AvePhoenix, AZ RE: [redacted] * [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Our customer is currently working with our Executive Team in regard to his concerns outlined in his letter to the Revdex.comWe are in the process of investigating this matter and will be providing a full update as soon as it has been completed Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
January 25, Revdex.com East Missouri AvePhoenix, AZ RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] and any miscommunication that occurred After review, our records indicate that the shipment was recalled by U.SCustoms and Border Protection (***) for a physical exam of the contents after it had arrived in our Dallas service centerThese types of inspections are typically to ensure compliance with U.STrademark Regulations and do not require any additional paperwork from DHL Express This situation is beyond DHL’s control Once [redacted] released the shipment, it was returned to DHL Express and the delivery was completed on January 3, With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in China as they contracted with DHL to carry the goodsThe customer will need to contact the shipper and any refund would have to come from the shipper directly Once again DHL would like to apologize for any inconvenience Sincerely, John G [redacted] DHL Office of the President
September 9, Better [redacted] Phoenix, AZ [redacted] [redacted] DHLappreciates being given the opportunity to research and address our customer'sconcernsWe sincerely apologize for the delivery service issues our customerincurred with DHL We haveresearched our customer’s concerns regarding the automated notification, the deliveryattempt and the request for a refund of the shipping charges The matter has been thoroughly reviewed forany areas of opportunity and appropriate action has been taken Under the DHLTerms and Conditions of Carriage, the rights and responsibility for cargoclaims belong to one of two parties: the shipper or the Bill To accountholder The shipping costs for this package were paid for by the shipper,and billed to the shipper’s account in Hong Kong Our customer would need to contact theirshipper and request a refund of the shipping costs, as they hold the rights tothe shipment Once againDHL would like to apologize for the service issues involved.Sincerely, [redacted] DHL ExecutiveResponse and Customer Care
December 13, Revdex.com EMissouri Ave Phoenix, AZ RE: [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Local DHL Management in the *** *** area was provided all the details regarding the incorrect delivery and the package was recovered and delivered correctly to our customer Corrective action will be taken regarding this case to prevent similar occurrences in the future Once again DHL would like to apologize for the service issues involved All necessary actions will be taken to ensure that these types of service failures do not happen in the future Sincerely, John G [redacted] DHL Office of the President
July 9, Revdex.com North 12th Street Phoenix, AZ Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns In order to complete the claim process, the bill to party, Postal Annex # [redacted] can contact our customer service department at ###-###-####Our customer service team will assist in getting that process started Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L***DHL Office of the President
January 11, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
October 26, 2015Better Business Bureau North 12th Street Phoenix, AZ [redacted] DHL sincerely apologizes for the delivery service issues our customer experiencedThe matter has been thoroughly reviewed based on the feedback provided by the customer and appropriate action has been taken to prevent such occurrences in the future.With regard to compensation, the DHL Terms and Conditions of Carriage govern all shipments that travel through our network Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder The shipping costs for this package were paid to DHL by the shipper using the shipper’s account in Hong Kong Our customer would need to contact their shipper to request a refund of the shipping costs, as the shipper is the one who contracted with DHL to carry the goods Once again DHL would like to apologize for the service issues involved.Sincerely, [redacted] DHL Executive Response and Customer Care
October 27, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is for duty/tax payment on an inbound shipment sent to Mr**The invoice will need to paid as this was a charge assessed by US customsI did confirm that the invoice was mailed on October 19thI am sorry Mr [redacted] did not receive the invoice prior to the payment dateMaybe a delay was incurred via the local mailMr [redacted] may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoiceOnce again DHL appreciates the opportunity to research and address our customer’s concernsSincerely, [redacted] DHL Office of the President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11021575, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
July 7, Revdex.com North 12th Street Phoenix, AZ RE: Case # [redacted] – [redacted] Please let me start by thanking you for taking the time to share your experience with us Upon investigation of Ms [redacted] ’s concerns it appears this shipment was billed to a 3rd party, InXpress, who has been contracted by Kawa Capital Management to ship their packagesThe InXpress Support Office can be contacted at ###-###-####, for any assistance neededWe would like to suggest that Ms [redacted] contact InXpress directly regarding compensation Please accept our sincere apologies for any inconvenience caused Every matter of this nature is taken very seriously and investigated thoroughly to ensure our customer’s receive a fair and reasonable outcomeSincerely, Tara G [redacted] DHL Office of the President
March 3, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer recently incurred with DHLUnder DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the vendor from whom they purchased the goods for any refund or replacementOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, John G [redacted] DHL Office of the President
February 17, Revdex.com North 12th Street Phoenix, AZ 85014RE: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns DHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our process Our records indicate the shipment was delivered on February 17, at 11:13am to the correct address of Riverside Blvd Our customer can contact the shipper the shipper to file for a service failure refund since the shipper is the account holder and holds the claim rights Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
February Revdex.com North 12th Street Phoenix, AZ Case Number - [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer incurred with DHL Please let Huang He know that DHL will investigate this matter internally to prevent these types of situations in the future Also please be advised the experience was certainly not indicative of the high service standards our customers deserve and expect Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
Information from DHL are NOT TRUE.DHL Delivery agent entered into the community by pressing BuzzerI was waiting inside the house and I only opened the gate but DHL just left a not INSIDE the community and did not deliver the product.How can they enter but not deliver the product ?I immediately called DHL care and explained to come back and deliver it as I was waiting for the product for weekSpoke to different agents to get the package but no one called me back with an update as they promisedagents, managers and an agent for Revdex.com complaint spoke to me but none of them gave me an update or fix the issue- DHL did not leave a note intially.- DHL left a note inside after entering into the community but did not deliver the product( Note- I gave my contact number, my gate code, my neighbors code and rescheduled this time )- DHL managers promised to call back within hour but no update or call back I requested for a return of this package and would cost about $to ship it back internationallyIt costed time and money for me