[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI hope this issue does not occur in the future for both myself and any other customer Regards, [redacted] ***
January 17, Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number [redacted] Our customer can contact our DHL Sales representative, Clement A [redacted] at [redacted] ext[redacted] to further discuss her refund request with reference to shipment number [redacted] Our records indicate that Clement A [redacted] is working on this issue for resolution for the customer Once again DHL appreciates the opportunity to research and address our customer’s concerns Sincerely, Tara G [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concerns DHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our processOur records indicate the shipment was delivered on June 06/26/at 1:pmOnce again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, [redacted] DHL Office of the President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
October 2, Revdex.com E Missouri AvePhoenix, AZ [redacted] * [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] , for any refund or replacementThis goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment We are showing that [redacted] paid DHL directly with their account numberTherefore, the customer, Carol Barone, paid the shipper directly In addition, please note that DHL China is currently proceeding with their investigation Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
Date: February 15, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Our courier was unable to gain access to the delivery location because no one would answer the buzzerOur courier did not want to leave this package outside due fear of this being stolen Per our records, this shipment has now been delivered to Mr*** Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
June 2, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] ***, for any refund or replacementThis goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment We are showing that Warehouse paid DHL directly with their account numberTherefore, the customer, [redacted] **, paid the shipper directly In addition, please note that DHL UK has an active claim in progress Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concernsDHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was delivered on June 5, at 9:PM and was signed for by [redacted] The Local Management Team has reached out to the customer to confirm the delivery and was advised there had been some misunderstanding regarding the delivery detailOnce again please extend our sincere apologies to our customer regarding this delivery issueSincerely, [redacted] DHL Office of the President
May 17, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I am very sorry you were not able to receive any updates on your shipmentAfter the item was picked up, it was found that the courier had mis-placed the shipment in the vehicle and was located on May 15th Your shipment has now been delivered to the recipient in the United Kingdom We will certainly review this matter internally to prevent this type of situation in the future Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
April 26, Revdex.com E Missouri AvePhoenix, AZ DHL appreciates being given the opportunity to address your concernsWe sincerely apologize for the frustrations our customer encountered regarding the shipping experienceThe shipment is being returned to [redacted] via tracking number [redacted] The estimated delivery date is for April 28th pending customs clearanceOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Shelby R [redacted] DHL Office of the President
Chronological evidence facts sheets of DHL Gross Negligence 1- Claiming that the route courier did deliver to the neighboring apartment to mine is false, because, I personally asked the tenant of that apartment, and she said she did not received it 2- My nine years daughter, cannot be alone while me and my wife are not at home When I asked the neighbor stated that DHL’s local carrier might probably misdelivered to “Featherwood Court” instead of “Featherwood Drive”, and advised me to put that details into my claim3- International shipment and its conditionsOn DHL’s website, it is clearly stated in the section: “Yes, all international shipments require a signature for delivery unless waived by the shipper via No Signature Required (NSR)” Source : [redacted] 4- Did I waive this right? No as evidenced by the SMS exchange with the local route courier5- Why the local carrier did even deliver or misdeliver to the highest extent since I already advise him to not do so? Professional negligence 6- Is my shipment an international shipment? The answer is yesIt has been shipped from Mali to USA from KD to MD7- Was it a person to person shipment? Yes In DHL’s representative response, “only person to person shipments require a signature from the customer listed on the shipping documents.” Both living persons Alternate forms of authorization Based on your web site: key agreement, closed statement and designated neighborIn this case, your web site states “if you are absent or if your company is closed at the time of delivery, you can authorize DHL Parcel to deliver your shipment with one of your neighbors within the same street.” 8- Did I authorize a designated neighbor to pick up my international shipment from person to person? No Source : [redacted]
I am not contacting the shipping companyYour company has already cost me enough wasted time and energy Why was the package lost for more than a week? Why do I have to make multiple phone calls to get the issue resolved?
I have to put into your notice that my problem/issue against DHL Express has not been resolved When day before yesterday I received the reply from the business at that point I accepted their reply becuase at that point I was still waiting for the response from them and didn’t know that if I will click the option I accept their response my problem will assumed as solved but it has been not solved at this point .I claim DHL Express $ and as proof I submitted all the receipts that showed that all my items in the lost package are very expensive and I cannot accept the claim of $ against that.So I am requesting Revdex.com to send the message on my behalf to resolve and accept my claimAlready at this point I am extremely upset with the service of DHL for mishandling the package n then the my loss so I am very disturbed .Regards ,***
March 4, Revdex.com North 12th Street Phoenix, AZ RE: [redacted] DHL has attempted in good faith to resolve this situation for our customer within our standard procedures by providing him with the proper channel for his replacement / reimbursement request As it appears legal action may now be forthcoming, the below is DHL’s registered agent for the state of California: DHL Express (USA) IncCT Corporation System WSeventh St., 2nd Fl Los Angeles, CA 627- At this time we consider the matter settled with the Revdex.com Sincerely, John G [redacted] DHL Office of President
would love to work it out with company, but I am skeptical! I already dealt with a supervisor looking for items that didn't call back when he said he would that dragged it ou days or more, and I have also already filed a complaint through dhl express website and it was closed before the supervisor could get back to me!! but the email about claim was asking for receipt and obviously since I sent myself a package of souveniers from a mexican mercado there were no reciept for tequila decanter and the "hotel california" beer mug was and extra cost on food bill after drinking beer in it!! I feel that dhl express caused the mistake that caused my items to be stolen or dhl express employees stole my itemsi reported incident to local police and after officer examined the box that had been opened and retaped by dhl and then opened and retaped over that so either scenario could be true but after he spoke with person who signed and opened package at wrong address the officer feels it was dhl employees! so i'd truely like to work it out but the mistake was theirs and they should fix it by making me whole and paying for my missing itemsthe tracking or waybill # [redacted]
Here is the information DHL wantedDHL eCommerce #: [redacted] Customer Confirmation: [redacted] Delivery by ***: [redacted] DHL says it is Maryland, but [redacted] says it is in StLouis awaiting item I had a similar issue with UPS Mail Innovations recently where they said our package was at our local post office waiting for us to pick it up Then when you look at the tracking information for [redacted] it says they never received it It ended up being that [redacted] was telling the truth and they never did receive it I had the company that I got the package from resend it again without using USP Mail Innovations This is basically the same thing happening again only this time it is with DHL and *** If [redacted] says that it is waiting for DHL to give it to them since October 27, 4:51AM Central then I believe [redacted] and that tells me that the post office system does not have it which tells me it is los.What is DHL going to do to find it
The tracking number I received from *** is what I already supplied to youThis could be why we are having problemsI have sent a screen shot of my order history that is showing ***) as the tracking number
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My shipping # ***.my complain # ***
Regards,
*** ***
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI hope this issue does not occur in the future for both myself and any other customer Regards, [redacted] ***
January 17, Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number [redacted] Our customer can contact our DHL Sales representative, Clement A [redacted] at [redacted] ext[redacted] to further discuss her refund request with reference to shipment number [redacted] Our records indicate that Clement A [redacted] is working on this issue for resolution for the customer Once again DHL appreciates the opportunity to research and address our customer’s concerns Sincerely, Tara G [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concerns DHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our processOur records indicate the shipment was delivered on June 06/26/at 1:pmOnce again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, [redacted] DHL Office of the President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
October 2, Revdex.com E Missouri AvePhoenix, AZ [redacted] * [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] , for any refund or replacementThis goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment We are showing that [redacted] paid DHL directly with their account numberTherefore, the customer, Carol Barone, paid the shipper directly In addition, please note that DHL China is currently proceeding with their investigation Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
Date: February 15, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Our courier was unable to gain access to the delivery location because no one would answer the buzzerOur courier did not want to leave this package outside due fear of this being stolen Per our records, this shipment has now been delivered to Mr*** Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
June 2, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] ***, for any refund or replacementThis goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment We are showing that Warehouse paid DHL directly with their account numberTherefore, the customer, [redacted] **, paid the shipper directly In addition, please note that DHL UK has an active claim in progress Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Mark L [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concernsDHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was delivered on June 5, at 9:PM and was signed for by [redacted] The Local Management Team has reached out to the customer to confirm the delivery and was advised there had been some misunderstanding regarding the delivery detailOnce again please extend our sincere apologies to our customer regarding this delivery issueSincerely, [redacted] DHL Office of the President
May 17, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I am very sorry you were not able to receive any updates on your shipmentAfter the item was picked up, it was found that the courier had mis-placed the shipment in the vehicle and was located on May 15th Your shipment has now been delivered to the recipient in the United Kingdom We will certainly review this matter internally to prevent this type of situation in the future Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
The AWB is [redacted] It appears a digit was dropped in the Revdex.com original submission
April 26, Revdex.com E Missouri AvePhoenix, AZ DHL appreciates being given the opportunity to address your concernsWe sincerely apologize for the frustrations our customer encountered regarding the shipping experienceThe shipment is being returned to [redacted] via tracking number [redacted] The estimated delivery date is for April 28th pending customs clearanceOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Shelby R [redacted] DHL Office of the President
Chronological evidence facts sheets of DHL Gross Negligence 1- Claiming that the route courier did deliver to the neighboring apartment to mine is false, because, I personally asked the tenant of that apartment, and she said she did not received it 2- My nine years daughter, cannot be alone while me and my wife are not at home When I asked the neighbor stated that DHL’s local carrier might probably misdelivered to “Featherwood Court” instead of “Featherwood Drive”, and advised me to put that details into my claim3- International shipment and its conditionsOn DHL’s website, it is clearly stated in the section: “Yes, all international shipments require a signature for delivery unless waived by the shipper via No Signature Required (NSR)” Source : [redacted] 4- Did I waive this right? No as evidenced by the SMS exchange with the local route courier5- Why the local carrier did even deliver or misdeliver to the highest extent since I already advise him to not do so? Professional negligence 6- Is my shipment an international shipment? The answer is yesIt has been shipped from Mali to USA from KD to MD7- Was it a person to person shipment? Yes In DHL’s representative response, “only person to person shipments require a signature from the customer listed on the shipping documents.” Both living persons Alternate forms of authorization Based on your web site: key agreement, closed statement and designated neighborIn this case, your web site states “if you are absent or if your company is closed at the time of delivery, you can authorize DHL Parcel to deliver your shipment with one of your neighbors within the same street.” 8- Did I authorize a designated neighbor to pick up my international shipment from person to person? No Source : [redacted]
I am not contacting the shipping companyYour company has already cost me enough wasted time and energy Why was the package lost for more than a week? Why do I have to make multiple phone calls to get the issue resolved?
I have to put into your notice that my problem/issue against DHL Express has not been resolved When day before yesterday I received the reply from the business at that point I accepted their reply becuase at that point I was still waiting for the response from them and didn’t know that if I will click the option I accept their response my problem will assumed as solved but it has been not solved at this point .I claim DHL Express $ and as proof I submitted all the receipts that showed that all my items in the lost package are very expensive and I cannot accept the claim of $ against that.So I am requesting Revdex.com to send the message on my behalf to resolve and accept my claimAlready at this point I am extremely upset with the service of DHL for mishandling the package n then the my loss so I am very disturbed .Regards ,***
If DHL is the professional organization they claim to be, I would appreciate them taking care of this annex
March 4, Revdex.com North 12th Street Phoenix, AZ RE: [redacted] DHL has attempted in good faith to resolve this situation for our customer within our standard procedures by providing him with the proper channel for his replacement / reimbursement request As it appears legal action may now be forthcoming, the below is DHL’s registered agent for the state of California: DHL Express (USA) IncCT Corporation System WSeventh St., 2nd Fl Los Angeles, CA 627- At this time we consider the matter settled with the Revdex.com Sincerely, John G [redacted] DHL Office of President
would love to work it out with company, but I am skeptical! I already dealt with a supervisor looking for items that didn't call back when he said he would that dragged it ou days or more, and I have also already filed a complaint through dhl express website and it was closed before the supervisor could get back to me!! but the email about claim was asking for receipt and obviously since I sent myself a package of souveniers from a mexican mercado there were no reciept for tequila decanter and the "hotel california" beer mug was and extra cost on food bill after drinking beer in it!! I feel that dhl express caused the mistake that caused my items to be stolen or dhl express employees stole my itemsi reported incident to local police and after officer examined the box that had been opened and retaped by dhl and then opened and retaped over that so either scenario could be true but after he spoke with person who signed and opened package at wrong address the officer feels it was dhl employees! so i'd truely like to work it out but the mistake was theirs and they should fix it by making me whole and paying for my missing itemsthe tracking or waybill # [redacted]
Here is the information DHL wantedDHL eCommerce #: [redacted] Customer Confirmation: [redacted] Delivery by ***: [redacted] DHL says it is Maryland, but [redacted] says it is in StLouis awaiting item I had a similar issue with UPS Mail Innovations recently where they said our package was at our local post office waiting for us to pick it up Then when you look at the tracking information for [redacted] it says they never received it It ended up being that [redacted] was telling the truth and they never did receive it I had the company that I got the package from resend it again without using USP Mail Innovations This is basically the same thing happening again only this time it is with DHL and *** If [redacted] says that it is waiting for DHL to give it to them since October 27, 4:51AM Central then I believe [redacted] and that tells me that the post office system does not have it which tells me it is los.What is DHL going to do to find it
The tracking number I received from *** is what I already supplied to youThis could be why we are having problemsI have sent a screen shot of my order history that is showing ***) as the tracking number
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My shipping # ***.my complain # ***
Regards,
*** ***