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*** *** * ***DHL appreciates being given the opportunity to research and address our customer's concerns Please note that DHL conducts business in accordance with its Terms and
Conditions of CarriageThese Terms and Conditions govern the shipment that is the subject of the request. These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link: *** DHL has reviewed this request again and concluded the following: In regards to Airway Bill # ***: The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions. Based on the foregoing the request for compensation is denied The shipment is currently held by customs in United States Customs and is outside of DHL’s control. I apologize for any difficulties which our customer may have experienced Once again please extend our sincere apologies to our customer regarding this unfortunate incidentShould you have any questions or comments, do not hesitate to contact me Sincerely, *** ***DHL Office of the President
I just want to inform you that regarding my complain for DHL (CID #***) they responded by saying:After reviewing the shipment details, it was determined that the shipment is currently undergoing the Customs clearance processThe receiver has been contacted by their local DHL to assist with the clearance, as their involvement is required to complete the final delivery.On 7/15/I went to *** to send a packet to India*** selected DHL to send the packetI paid $for the service and I was informed that the receiver will get the packet in to weeksAfter one month I was informed by the receiver that the packet never arrivedAfter that when I went to that *** store and asked them why the receiver did not get it at that time Greg Joyner (the *** store employee who handled it) called DHLAt that time Pedro Rodriguez (DHL employee) said that the receiver did not show the identification (ID) so they couldn't deliver the packet and they asked the receiver to provide the IDWhen I called the receiver he said no one ever came to his location and asked him to show ID he received a letter from DHL to provide his ID and he was informed that he have to travel to Delhi (which is more than miles from his location which is the delivery address) and go to a different state to get the packet in just few days if he want to get itAfter that I went to the same *** store and informed them that no one ever went to the receiver's location and asked him to show any ID, he only received a letter asking for ID and he did provide them the his ID and they said that he must go to Delhi within few days to DHL's location if he want to get the packetAfter that the *** employee called DHL and I talked with the employee of DHLAt that time the DHL employee said that because they did not see his ID so they did not deliver (but as I have mentioned that the receiver informed me that no one ever came to his location and asked him to show his ID and take the packet)Then I asked the DHL employee that since they did not deliver the packet so can they send it back to me and he said no DHL will not return the packet to me nor will it deliver to the mailing addressYesterday I asked the receiver did he get the packet yet or not and he said no (see his email below).This to inform you that till date no one from DHL has not come to deliver the consignment which you sent meAlthough I have submitted the kyc (ID) documents regarding my identityOn the other hand I have been informed that the packet needs to be cleared (I have to go and pick up) from Delhi which is about kms from this place.This is for your information and necessary actions** * * ***
***Information regarding my purchase of the DHL service:Tracking # *** Cost:102.60 Date:7/15/171st complain date: 8/3/17Name of the *** employee who handled it: Greg J*** *** ***Name of the DHL employee who handled it: Pedro R*** ***
The shipper provided, on three different occasions, the Letter of Authorization requestedDHL continued to deny they received the Letter of Authorization
June 8, Revdex.com East Missouri Avenue Phoenix, AZ RE: *** *** * *** * *** DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer
encountered regarding the shipping experience with DHL Waybill ***. Our records indicate that this package was successfully delivered on June 8, at 10:AM local time and left at the address per the customer’s written authorization Local DHL Management was provided the feedback regarding the delivery issues. They will thoroughly review this with the personnel involved and appropriate action will be taken to prevent this in the future Once again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure that these types of service failures do not happen Sincerely, John G*** DHL Office of the President
June 20, Revdex.com North 12th Street Phoenix, AZ RE: Case # *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the miscommunication regarding a
rate quote our customer recently received from the DHL Sales Team Rate quotes are estimates only and are based on the information given at the time of the quote and, in this case, the current Letter of Agreement (LOA) on file. Any change to the rate structure requires a new LOA and then may take 24-hours to register in the system The DHL sales representative is currently working directly with the customer to resolve this Once again please accept our apologies for the issues involved Sincerely, John G*** DHL Office of the President
I am happy with this response as long as DHL reimburses Louisa P*** with Goodwind for the costs acquired from DHL's loss of our package so that they can reimburse me The package was lost in Arizona, USA according to the tracking information provided by DHL Again, we did not receive this package and DHL did not acquire a signature I am recommending that Goodwind place a complaint with the Revdex.com and hope that DHL will make this right by reimbursing them for the package that DHL lost Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this time they have not provided me with any proposed action, I was told that they would need too look internally to review my case and see if the charges could be waived. I am still waiting to hear back.
Regards,
[redacted]
RE: Case # 10717509 – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL. Unfortunately we do not have enough information to proceed with...
researching the case. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: DHL Shipment waybill number(s) Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please accept our apologies for the issues involved. Sincerely, [redacted]DHL Office of the President
June 11, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed...
in order to provide resolution. The details needed may include but are not limited to: DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President
March 16, 2016Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently...
incurred with DHL. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, [redacted], for any refund or replacement.Unfortunately, DHL is unable to locate a copy of the notice. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,Tara G[redacted]DHL Office of the President
July 8, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has completed a follow up investigation and have reviewed this...
matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer’s experience. Since the shipment was tendered and paid for at a third party retail store, Postal Annex #[redacted], any request for a refund would need to be filed with them directly. The above mentioned shipment was delayed by the [redacted] and has now been returned under DHL AWB [redacted]. The shipment was delivered on July 6th and signed by *. [redacted]. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
Date January 25, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I will review and let you know what steps we can take to...
help get this headed in the right direction. As soon as I have further information I will let you know. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Annamaria F[redacted] DHL Office of the President
February 16, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates the opportunity to address our customer's concerns and we sincerely apologize for the frustrations encountered regarding the shipping experience with DHL Waybill [redacted] Please have our customer visit our DHL US website where he may file for a refund for his shipping charges. If our customer has questions regarding this process our customer service department is available to assist at ###-###-####. http://www.dhl-usa.com/en/express/resource_center/claims.html Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
December 28, 2017 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] - Case #[redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience with DHL Waybill [redacted]. This matter was forwarded to the local DHL Management Team in the Nashville, TN area to review and I can assure you appropriate action has been taken prevent such instances from recurring. With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in Pakistan as they contracted with DHL to carry the goods. The customer will need to contact the shipper directly regarding any refund he feels may be due. Once again DHL would like to apologize for any inconvenience. Sincerely, John G[redacted] DHL Office of the President
August 10, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, [redacted] GROUP, for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment. We are showing that [redacted] GROUP paid DHL directly with their account number. Therefore, the customer, [redacted], paid the shipper directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela D. M[redacted] DHL Office of the President
December 30, 2016 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations...
our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Our records indicate that our research department is currently working on this issue for our customer. Local DHL Management was provided all the details regarding the customer’s feedback and confirmed that the package was properly delivered to the address on the shipping label. If our customer is unable to locate the package they will need to reach out to their shipper regarding any refund or replacement. DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in the United Kingdom as they contracted with DHL to carry the goods. Once again DHL would like to apologize for the service issues involved. Sincerely, John G[redacted] DHL Office of the President
June 5, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. The shipment was delayed due to security and customs inspections in China and in the US. Once the shipment had completed its inspections and arrived at the destination facility it was placed out for delivery. Section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
January 19, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order...
to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela ** M[redacted] DHL Office of the President
June 8, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL tracking number: [redacted] Per my review the expected date of delivery was listed for December 22, 2016. Our customer’s shipment was delayed due to security and customs inspections in China and the US. On December 21, 2016 the delivery date was changed to December 27th by the recipient. Per section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
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*** *** * ***DHL appreciates being given the opportunity to research and address our customer's concerns Please note that DHL conducts business in accordance with its Terms and
Conditions of CarriageThese Terms and Conditions govern the shipment that is the subject of the request. These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link: *** DHL has reviewed this request again and concluded the following: In regards to Airway Bill # ***: The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions. Based on the foregoing the request for compensation is denied The shipment is currently held by customs in United States Customs and is outside of DHL’s control. I apologize for any difficulties which our customer may have experienced Once again please extend our sincere apologies to our customer regarding this unfortunate incidentShould you have any questions or comments, do not hesitate to contact me Sincerely, *** ***DHL Office of the President
I just want to inform you that regarding my complain for DHL (CID #***) they responded by saying:After reviewing the shipment details, it was determined that the shipment is currently undergoing the Customs clearance processThe receiver has been contacted by their local DHL to assist with the clearance, as their involvement is required to complete the final delivery.On 7/15/I went to *** to send a packet to India*** selected DHL to send the packetI paid $for the service and I was informed that the receiver will get the packet in to weeksAfter one month I was informed by the receiver that the packet never arrivedAfter that when I went to that *** store and asked them why the receiver did not get it at that time Greg Joyner (the *** store employee who handled it) called DHLAt that time Pedro Rodriguez (DHL employee) said that the receiver did not show the identification (ID) so they couldn't deliver the packet and they asked the receiver to provide the IDWhen I called the receiver he said no one ever came to his location and asked him to show ID he received a letter from DHL to provide his ID and he was informed that he have to travel to Delhi (which is more than miles from his location which is the delivery address) and go to a different state to get the packet in just few days if he want to get itAfter that I went to the same *** store and informed them that no one ever went to the receiver's location and asked him to show any ID, he only received a letter asking for ID and he did provide them the his ID and they said that he must go to Delhi within few days to DHL's location if he want to get the packetAfter that the *** employee called DHL and I talked with the employee of DHLAt that time the DHL employee said that because they did not see his ID so they did not deliver (but as I have mentioned that the receiver informed me that no one ever came to his location and asked him to show his ID and take the packet)Then I asked the DHL employee that since they did not deliver the packet so can they send it back to me and he said no DHL will not return the packet to me nor will it deliver to the mailing addressYesterday I asked the receiver did he get the packet yet or not and he said no (see his email below).This to inform you that till date no one from DHL has not come to deliver the consignment which you sent meAlthough I have submitted the kyc (ID) documents regarding my identityOn the other hand I have been informed that the packet needs to be cleared (I have to go and pick up) from Delhi which is about kms from this place.This is for your information and necessary actions** * * ***
***Information regarding my purchase of the DHL service:Tracking # *** Cost:102.60 Date:7/15/171st complain date: 8/3/17Name of the *** employee who handled it: Greg J*** *** ***Name of the DHL employee who handled it: Pedro R*** ***
The shipper provided, on three different occasions, the Letter of Authorization requestedDHL continued to deny they received the Letter of Authorization
June 8, Revdex.com East Missouri Avenue Phoenix, AZ RE: *** *** * *** * *** DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer
encountered regarding the shipping experience with DHL Waybill ***. Our records indicate that this package was successfully delivered on June 8, at 10:AM local time and left at the address per the customer’s written authorization Local DHL Management was provided the feedback regarding the delivery issues. They will thoroughly review this with the personnel involved and appropriate action will be taken to prevent this in the future Once again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure that these types of service failures do not happen Sincerely, John G*** DHL Office of the President
June 20, Revdex.com North 12th Street Phoenix, AZ RE: Case # *** * *** *** DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the miscommunication regarding a
rate quote our customer recently received from the DHL Sales Team Rate quotes are estimates only and are based on the information given at the time of the quote and, in this case, the current Letter of Agreement (LOA) on file. Any change to the rate structure requires a new LOA and then may take 24-hours to register in the system The DHL sales representative is currently working directly with the customer to resolve this Once again please accept our apologies for the issues involved Sincerely, John G*** DHL Office of the President
I am happy with this response as long as DHL reimburses Louisa P*** with Goodwind for the costs acquired from DHL's loss of our package so that they can reimburse me The package was lost in Arizona, USA according to the tracking information provided by DHL Again, we did not receive this package and DHL did not acquire a signature I am recommending that Goodwind place a complaint with the Revdex.com and hope that DHL will make this right by reimbursing them for the package that DHL lost Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this time they have not provided me with any proposed action, I was told that they would need too look internally to review my case and see if the charges could be waived. I am still waiting to hear back.
Regards,
[redacted]
RE: Case # 10717509 – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL. Unfortunately we do not have enough information to proceed with...
researching the case. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: DHL Shipment waybill number(s) Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please accept our apologies for the issues involved. Sincerely, [redacted]DHL Office of the President
June 11, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed...
in order to provide resolution. The details needed may include but are not limited to: DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President
March 16, 2016Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently...
incurred with DHL. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, [redacted], for any refund or replacement.Unfortunately, DHL is unable to locate a copy of the notice. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,Tara G[redacted]DHL Office of the President
July 8, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has completed a follow up investigation and have reviewed this...
matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer’s experience. Since the shipment was tendered and paid for at a third party retail store, Postal Annex #[redacted], any request for a refund would need to be filed with them directly. The above mentioned shipment was delayed by the [redacted] and has now been returned under DHL AWB [redacted]. The shipment was delivered on July 6th and signed by *. [redacted]. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
Date January 25, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I will review and let you know what steps we can take to...
help get this headed in the right direction. As soon as I have further information I will let you know. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Annamaria F[redacted] DHL Office of the President
February 16, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates the opportunity to address our customer's concerns and we sincerely apologize for the frustrations encountered regarding the shipping experience with DHL Waybill [redacted] Please have our customer visit our DHL US website where he may file for a refund for his shipping charges. If our customer has questions regarding this process our customer service department is available to assist at ###-###-####. http://www.dhl-usa.com/en/express/resource_center/claims.html Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
December 28, 2017 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] - Case #[redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience with DHL Waybill [redacted]. This matter was forwarded to the local DHL Management Team in the Nashville, TN area to review and I can assure you appropriate action has been taken prevent such instances from recurring. With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in Pakistan as they contracted with DHL to carry the goods. The customer will need to contact the shipper directly regarding any refund he feels may be due. Once again DHL would like to apologize for any inconvenience. Sincerely, John G[redacted] DHL Office of the President
August 10, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, [redacted] GROUP, for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment. We are showing that [redacted] GROUP paid DHL directly with their account number. Therefore, the customer, [redacted], paid the shipper directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela D. M[redacted] DHL Office of the President
December 30, 2016 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations...
our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Our records indicate that our research department is currently working on this issue for our customer. Local DHL Management was provided all the details regarding the customer’s feedback and confirmed that the package was properly delivered to the address on the shipping label. If our customer is unable to locate the package they will need to reach out to their shipper regarding any refund or replacement. DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in the United Kingdom as they contracted with DHL to carry the goods. Once again DHL would like to apologize for the service issues involved. Sincerely, John G[redacted] DHL Office of the President
June 5, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. The shipment was delayed due to security and customs inspections in China and in the US. Once the shipment had completed its inspections and arrived at the destination facility it was placed out for delivery. Section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
January 19, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order...
to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela ** M[redacted] DHL Office of the President
June 8, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL tracking number: [redacted] Per my review the expected date of delivery was listed for December 22, 2016. Our customer’s shipment was delayed due to security and customs inspections in China and the US. On December 21, 2016 the delivery date was changed to December 27th by the recipient. Per section J.6 of our Service Guarantee states that the guarantee does not apply to late delivery due to causes beyond DHL's control including, without limitation (i) customs delays. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
If DHL is the professional organization they claim to be, I would appreciate them taking care of this annex.