December 11, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please extend our sincere apologies to our customer regarding this unfortunate...
incident. DHL has researched this matter; the shipment did encounter a one day delay due to a technical issue. DHL does not offer proactive tracking at this time. Please be advised for future shipment our customer does have the option to sign up for shipment notification on our dhl-usa website. Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused. Sincerely,[redacted]DHL Office of the President
August 25, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID 1[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · 10-digit DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
January 17, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number [redacted].
Our customer can contact our...
DHL Sales representative, Clement A[redacted] at [redacted] ext. 4[redacted] to further discuss her refund request with reference to shipment number [redacted]. Our records indicate that Clement A[redacted] is working on this issue for resolution for the customer.
Once again DHL appreciates the opportunity to research and address our customer’s concerns.
Sincerely,
Tara G[redacted]
DHL Office of the President
September 11th, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Our records indicate that this package was delivered on September 5th 2017 at 3:55 PM local time and left at the address per the shipper’s authorization. According to the initial Revdex.com complaint filed our customer is claiming non delivery of her package. In this case our customer may file a lost claim in the US rather than having to work directly with her vendor. Please go to the below link to complete the lost claim form. Please include your shipping charges and proof of payment. Also please include in the description of contents field ‘SDA Shipment’. This will alert the claims agent to the service opted by the shipper. [redacted] Once again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure that these types of service failures do not happen. Sincerely, Mark L[redacted] DHL Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is not an acceptance of the business' response but I am simply providing the information they asked for to look into the matter further. I cannot find another way to respond without clicking "Accept Business Response" which I want to make abundantly clear at present I do not.The tracking number they are asking for is as follows:[redacted]I look forward to hearing from them to see how they proceed.
May 17, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I am very sorry you were not able to receive any...
updates on your shipment. After the item was picked up, it was found that the courier had mis-placed the shipment in the vehicle and was located on May 15th. Your shipment has now been delivered to the recipient in the United Kingdom. We will certainly review this matter internally to prevent this type of situation in the future. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted] DHL Office of the President
October 29th, 2016 Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
Chronological evidence facts sheets of DHL Gross Negligence 1- Claiming that the route courier did deliver to the neighboring apartment to mine is false, because, I personally asked the tenant of that apartment, and she said she did not received it 2- My nine years daughter, cannot be alone while me and my wife are not at home. When I asked the neighbor stated that DHL’s local carrier might probably misdelivered to “Featherwood Court” instead of “Featherwood Drive”, and advised me to put that details into my claim. 3- International shipment and its conditions. On DHL’s website, it is clearly stated in the section: “Yes, all international shipments require a signature for delivery unless waived by the shipper via No Signature Required (NSR)” Source : [redacted] 4- Did I waive this right? No as evidenced by the SMS exchange with the local route courier. 5- Why the local carrier did even deliver or misdeliver to the highest extent since I already advise him to not do so? Professional negligence 6- Is my shipment an international shipment? The answer is yes. It has been shipped from Mali to USA from KD to MD. 7- Was it a person to person shipment? Yes In DHL’s representative response, “only person to person shipments require a signature from the customer listed on the shipping documents.” Both living persons Alternate forms of authorization Based on your web site: key agreement, closed statement and designated neighbor. In this case, your web site states “if you are absent or if your company is closed at the time of delivery, you can authorize DHL Parcel to deliver your shipment with one of your neighbors within the same street.” 8- Did I authorize a designated neighbor to pick up my international shipment from person to person? No Source : [redacted]
August 21, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. The request to re-bill the waybills provided has been...
completed under dispute [redacted]. The customer was notified this morning that this has been completed. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
May 24, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
I cannot accept this resolution until the refund has actually posted to my credit account. DHL has told me before that the refund has been processed- when it never was. How long until this posts to my credit card? What date was it processed? Is there a confirmation number?
DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon...
receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President
September 5, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. After reviewing the shipment details, it was determined that...
the shipment is currently undergoing the Customs clearance process. The receiver has been contacted by their local DHL to assist with the clearance, as their involvement is required to complete the final delivery. The shipment is in the abandon area with Customs in India awaiting the requested KYC documents from the receiver. The customer does not need to travel miles to share the requested ones. He can upload them by visiting [redacted]
We apologize for the customs delay and any inconvenience caused. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
May 16, 2017 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] [redacted]
DHL appreciates being given the opportunity to again address our customer’s concerns. Every matter of this nature is taken very seriously and investigated thoroughly to ensure corrective measures are taken to avoid future instances. We sincerely apologize for the frustrations our customer encountered regarding their shipping experience with DHL Waybills [redacted] Our records indicate that the Claims department has completed its review as well as the review of the appeals from our customer. The claims have been resolved as of January 9th, May 4th, May 8th, as well as May 9th and the customer has already been notified of the outcome. Regretfully at this time DHL has determined to not be responsible for the issues that contributed to the delay and as such we are unable to reimburse our customer for any charges incurred with the delivery or transportation of this shipment. Once again DHL would like to apologize for the service issues involved. Sincerely, Shelby R[redacted]Executive Response and Social Customer Care Tell us why here...
May 26, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted]
* DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for...
reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark Loomis DHL Office of the President
January 11, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding tracking number[redacted]. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Our customers experience was certainly not indicative of the high service standards our customers deserve and expect. Our Billing Management Team has advised that the refund was processed on January 5th. They take 5 to 10 business days to process and the funds will be credited to the card that was used for the transaction. I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Sincerely, Shelby R[redacted] DHL Office of the President
Date December 20, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] [redacted] Thank you for contacting our office regarding the concerns of Ms. [redacted]. We take matters of this nature seriously and investigate each issue thoroughly to ensure our organization is acting in accordance with our contracts for service. Please allow me to apologize on behalf of DHL for the substandard level of service that you described in your complaint. Our goal is to provide the highest level of service to all our customers and it is apparent that this goal was not met in this instance. Be assured that these issues have been addressed with the appropriate management of the personnel involved. Unfortunately DHL is unable to honor your request for reimbursement. DHL has not billed you directly for the shipping charges. Our contractual obligation is with the party whom we billed. In this case, that is the sender; PWW COMPANY LIMITED. To receive reimbursement you will need to contact the party that you made payment to. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I hope this issue does not occur in the future for both myself and any other customer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 11, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please extend our sincere apologies to our customer regarding this unfortunate...
incident. DHL has researched this matter; the shipment did encounter a one day delay due to a technical issue. DHL does not offer proactive tracking at this time. Please be advised for future shipment our customer does have the option to sign up for shipment notification on our dhl-usa website. Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused. Sincerely,[redacted]DHL Office of the President
August 25, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID 1[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · 10-digit DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
January 17, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number [redacted].
Our customer can contact our...
DHL Sales representative, Clement A[redacted] at [redacted] ext. 4[redacted] to further discuss her refund request with reference to shipment number [redacted]. Our records indicate that Clement A[redacted] is working on this issue for resolution for the customer.
Once again DHL appreciates the opportunity to research and address our customer’s concerns.
Sincerely,
Tara G[redacted]
DHL Office of the President
September 11th, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Our records indicate that this package was delivered on September 5th 2017 at 3:55 PM local time and left at the address per the shipper’s authorization. According to the initial Revdex.com complaint filed our customer is claiming non delivery of her package. In this case our customer may file a lost claim in the US rather than having to work directly with her vendor. Please go to the below link to complete the lost claim form. Please include your shipping charges and proof of payment. Also please include in the description of contents field ‘SDA Shipment’. This will alert the claims agent to the service opted by the shipper. [redacted] Once again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure that these types of service failures do not happen. Sincerely, Mark L[redacted] DHL Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is not an acceptance of the business' response but I am simply providing the information they asked for to look into the matter further. I cannot find another way to respond without clicking "Accept Business Response" which I want to make abundantly clear at present I do not.The tracking number they are asking for is as follows:[redacted]I look forward to hearing from them to see how they proceed.
May 17, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I am very sorry you were not able to receive any...
updates on your shipment. After the item was picked up, it was found that the courier had mis-placed the shipment in the vehicle and was located on May 15th. Your shipment has now been delivered to the recipient in the United Kingdom. We will certainly review this matter internally to prevent this type of situation in the future. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted] DHL Office of the President
October 29th, 2016 Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
Chronological evidence facts sheets of DHL Gross Negligence 1- Claiming that the route courier did deliver to the neighboring apartment to mine is false, because, I personally asked the tenant of that apartment, and she said she did not received it 2- My nine years daughter, cannot be alone while me and my wife are not at home. When I asked the neighbor stated that DHL’s local carrier might probably misdelivered to “Featherwood Court” instead of “Featherwood Drive”, and advised me to put that details into my claim. 3- International shipment and its conditions. On DHL’s website, it is clearly stated in the section: “Yes, all international shipments require a signature for delivery unless waived by the shipper via No Signature Required (NSR)” Source : [redacted] 4- Did I waive this right? No as evidenced by the SMS exchange with the local route courier. 5- Why the local carrier did even deliver or misdeliver to the highest extent since I already advise him to not do so? Professional negligence 6- Is my shipment an international shipment? The answer is yes. It has been shipped from Mali to USA from KD to MD. 7- Was it a person to person shipment? Yes In DHL’s representative response, “only person to person shipments require a signature from the customer listed on the shipping documents.” Both living persons Alternate forms of authorization Based on your web site: key agreement, closed statement and designated neighbor. In this case, your web site states “if you are absent or if your company is closed at the time of delivery, you can authorize DHL Parcel to deliver your shipment with one of your neighbors within the same street.” 8- Did I authorize a designated neighbor to pick up my international shipment from person to person? No Source : [redacted]
August 21, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. The request to re-bill the waybills provided has been...
completed under dispute [redacted]. The customer was notified this morning that this has been completed. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
May 24, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
I cannot accept this resolution until the refund has actually posted to my credit account. DHL has told me before that the refund has been processed- when it never was. How long until this posts to my credit card? What date was it processed? Is there a confirmation number?
DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon...
receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President
September 5, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. After reviewing the shipment details, it was determined that...
the shipment is currently undergoing the Customs clearance process. The receiver has been contacted by their local DHL to assist with the clearance, as their involvement is required to complete the final delivery. The shipment is in the abandon area with Customs in India awaiting the requested KYC documents from the receiver. The customer does not need to travel miles to share the requested ones. He can upload them by visiting [redacted]
We apologize for the customs delay and any inconvenience caused. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
May 16, 2017 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] [redacted]
DHL appreciates being given the opportunity to again address our customer’s concerns. Every matter of this nature is taken very seriously and investigated thoroughly to ensure corrective measures are taken to avoid future instances. We sincerely apologize for the frustrations our customer encountered regarding their shipping experience with DHL Waybills [redacted] Our records indicate that the Claims department has completed its review as well as the review of the appeals from our customer. The claims have been resolved as of January 9th, May 4th, May 8th, as well as May 9th and the customer has already been notified of the outcome. Regretfully at this time DHL has determined to not be responsible for the issues that contributed to the delay and as such we are unable to reimburse our customer for any charges incurred with the delivery or transportation of this shipment. Once again DHL would like to apologize for the service issues involved. Sincerely, Shelby R[redacted]Executive Response and Social Customer Care Tell us why here...
May 26, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted]
* DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for...
reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark Loomis DHL Office of the President
January 11, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding tracking number[redacted]. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Our customers experience was certainly not indicative of the high service standards our customers deserve and expect. Our Billing Management Team has advised that the refund was processed on January 5th. They take 5 to 10 business days to process and the funds will be credited to the card that was used for the transaction. I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Sincerely, Shelby R[redacted] DHL Office of the President
Date December 20, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] [redacted] Thank you for contacting our office regarding the concerns of Ms. [redacted]. We take matters of this nature seriously and investigate each issue thoroughly to ensure our organization is acting in accordance with our contracts for service. Please allow me to apologize on behalf of DHL for the substandard level of service that you described in your complaint. Our goal is to provide the highest level of service to all our customers and it is apparent that this goal was not met in this instance. Be assured that these issues have been addressed with the appropriate management of the personnel involved. Unfortunately DHL is unable to honor your request for reimbursement. DHL has not billed you directly for the shipping charges. Our contractual obligation is with the party whom we billed. In this case, that is the sender; PWW COMPANY LIMITED. To receive reimbursement you will need to contact the party that you made payment to. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I hope this issue does not occur in the future for both myself and any other customer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]